Account, Payment, & Plan

I paid my monthly bill through Lightroom. The screen refreshed, but the page appeared blank. Some time later, they were charging me for two other monthly payments that I didn't even request. I asked the bank to dispute the transaction, and to this day, you are deducting two extra amounts from my account. I have been trying to contact you for a little over two months, but there is no way to resolve my problem. I am very upset because it is your fault and you are charging me for canceling something that I did not even authorize. Can you please resolve this problem?

I subscribed only free subscription for 7 days but it took full amount from my bank account I want my refund I don't want this one year subscription please kindly help me to solve this issue 

Hubo aumento del precio? 

Hello! I'm a subscriber to the Premier Pro Plan. I tried to cancel it a few months ago because I didn't use the plan anymore, but I couldn't cancel it because the cancel button didn't show up, so I didn't renew the payment. As a result, I got a monthly message to renew the payment method, and I didn't see the cancel button every time. I didn't use the plan during that period, and I want to cancel the subscription. I had something to do next year, so I was thinking of subscribing to another plan again, but due to the current situation, I can't do anything. Can you cancel the plan that I haven't used? +And this is an additional question, if I continue to sign up with the current plan in this state, do I have to pay for the plan that I haven't used before? I haven't used it because I haven't paid a subscription fee, so I'm restricted from using it. Or do I just paying the default value? +And this is an additional question, if I keep signing up with the current plan in this state, do

I did cancel my plan, but the payment still has been charged. How can I fix this?

  [Images with private info removed]  

I purchased a Lightroom Mobile Premium subscription (in-app purchase), but the app says my subscription has expired and I don't have access to Creative Cloud storage or Selective Gradients. When I try to renew my subscription, the app says I'm already subscribed.

Habia cancelado la subscripción pero me la cobraron de igual manera. Quería saber si tenían alguna política de reembolso. La subscripción se me cobró el día de ayer 27 de junio de 2025, 70 dólares en total. Hoy volví a cancelarla a la subscripción. Necesito saber si hay posibilidad de que me devuelvan el dinero ya que no utilice los servicios. Muchas gracias! Aguardo respuesta

i have tried 6 times to buy the pro version each time paying through PayPal i get a message about regions do not match so i do not get it, Once with an English debit card. Once with a Bulgarian, yes, I am English, live in Bulgaria, and have money, which idiot set the sales thing up. Looks like I will have to find a bootleg version if this can't be sorted out. I tried phoning them but no chance to find humans

I hope there is someone here who can help me. I'm a subscriber of the above plan for 4 years and I've been told this is changing, I want to stay subscribed and everything I have read says I can benefit from a "legacy" or "grandfathered" plan for current subscribers of £119/year.  I can see this offer in my adobe account but when I click Update Subscription to pay for it I get an error.  "Error: Plan unavailableWe’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support." Can anyone help look into my account to fix this error as my only other option is to pay the higher new fee but I should be able to pay the lower fee. 

Hey, I contacted Adobe via chat support regarding the double charges in one month. They told me that they will reach me in 2-3 business days. Today i received an email from "customercare-chatsupport@adobe.com" I just wanted to confirm whether this is the actual email address of Adobe customer support or not.

I subscribed for a free trial to edit a couple documents and completey forgot to cancel it! I have been trying to cancel the trial seeing as I no longer have use for this, everytime I go into membership there is no cancellation button!!! I have no money in my account so to there has been no charge but now I'm scared that if I get the $30+ in my account it will be taken straight out and into this trial.If anyone can help it would be much appreciated!

Hola, he querido suscribirme en la versión de prueba de 7 días, y a la hora de introducir el correo (tras meter los datos de la tarjeta de débito), me he equivocado, y lo he puesto mal. Mi duda es si se me harán cargos a la tarjeta, ya que no puedo acceder a la versión de prueba ni tampoco cancelar suscripción, ya que no se a dónde han ido a parar mis datos...Me han hecho el cargo de seguridad y luego lo han anulado. Por tanto mi duda es si tendré problemas porque no quiero que me cobren algo que no estoy usando. Por favor, a ver si me pueden ayudar. Tampoco se dónde tengo que cancelar la suscripción, porque por más que me meto en los perfiles no me aparece ninguna. Gracias de antemano

I need to lodge a dispute with Adope. How do i go about?

Quiero cancelar mi suscripción, pero no me aparece la opción 

I availed the 7-day free trial and forgot to cancel. I was just billed for the automatic payment and would like a refund. Who do I contact?

My name is Ashwani Rawat, and I’m reaching out regarding a refund that I have yet to receive, despite the cancellation of my subscription on April 7, 2025.I’ve tried processing the refund through two different cards, but the issue persists. While Adobe support has suggested that the problem may lie with my bank, my account is fully functional—I’ve received multiple inbound transactions without any issues. When I requested proof that my bank declined the refund, the support agent was unable to provide any documentation.At this point, I’m quite frustrated by the lack of resolution after multiple attempts.

I been trying to close this account but i cant, I keep login in to this,  if the website does not allows me to delete this account, I will procedure with my lawyer. Thank you [Profanity removed by moderator.]

Adobe receives two different payouts from me every time, what is the reason for this? Although I see that 700 money was received when an sms was received on my phone, I see that 500-odd more money was received in the account transactions of my card

I recently noticed that my credit card was charged for an annual payment, but I intended to subscribe to a monthly plan. is there any way to et money back or change the plane frome yearly to monthly pleas   [Edited by moderator: Please don't share your personal image here, as this is a public forum accessible to all.]

 Dear Adobe Support, I hope this message finds you well. I recently cancelled my Adobe subscription and was notified of an early cancellation fee of USD 149. While I understand this is part of the terms and conditions, I am currently facing some personal financial difficulties and would sincerely appreciate your understanding in this matter. I kindly request if it's possible to waive or reduce this fee as a one-time exception. I have enjoyed using Adobe’s services and may consider rejoining in the future when my financial situation stabilizes. Thank you very much for your time and support. I look forward to your kind consideration.             

Adobe is trying to STEAL FROM ME. They ....THEY have opened an account in MY NAME>I WANT NOTHING TO DUE with them. They have posted no numbers to call and resolve the crime they are attempting to STICK ON ME   [Profanity removed by moderator]

Bonjour, je suis prélevée tous les mois de 50€ alors que je n'ai aucune formule d'abonnement en cours.Pouvez-vous m'expliquer à quoi correspond ces prélèvements et pouvez-vous interrompre ces prélèvement?Merci 

Hello! I'd like some assistance with my plan. I've been charged twice and even three times in the same month. Thank you.

Descargue las facturas de mi cuenta sin embargo no son documentos validos para México aun cuando me cargan el 16% de IVA  ¿Donde puedo solicitar una factura valida para Mexico con CFDI?