Account, Payment, & Plan

I saw just now on Facebook an offer from an online site selling licenses for Adobe products. It says that for only 29.90 euros, one can own a lifetime license for Adobe Acrobat 2023. The link leads to a site that also offers Adobe Animator, InDesign, Premier, and more. Can anyone from Adobe confirm if this is true or not.Having been a victim of similar offers that turned out to be fraudulent, I have doubts that the site is legit. Some apparent victims commented to complain of unresponsive or non-functioning customer service.I'm attaching a screenshot of the Facebook post and of the site itself.This is the URL of the site: https://soft-media-germany.de/en/product/adobe-acrobat-pro-2023-for-windows/?fbclid=IwAR3MVFM_T3ACmHmjFHQ20Uysu54SyyT6CBU1EDC2eUMFJrMqj2wJQqcnhBg

Не могу отказаться от подписки. Прошу убедительно выслать инструкцию, как мне отказаться от всех подписок ADOBE ? Я понимаю, что общаться с вами на юридическом уровне смысла никакого нет.  Дайте, пожалуйста, подробную инструкцию о том, как онулировать подписку. Или анулируйте ее сами. Кнопка управления аккаунтом у меня отсутствует! Только просмотр доступен. Что делать?

Hello there,I have an ongoing active Indesign subscription but it tells me that I am on trial that ends. I cannot use Indesign, I cannot cancel the currect subscription as it will take away all the money for the remaining 10 months of agreed annual subscription. I tried ALL of the solutions recommended, logged out and back in, removed all sorts of certificates, stuff that is available online, and none of it worked.  I also have another photography plan that works fine. So, what do I do?

What to do if the email on the account is no longer in use? The university changed my email account, they only changing the first name to a new one, because there were too many people with the same name at the university. But I didn't remember to fix the email on the account. I can use Photoshop on my computer, but I can't update the new email from the settings and I can't even close my account, because all the actions require logging in to the old email account, which doesn't exist. What can I do and I couldn't even ask Adobe support for advice, because that also required logging in with the old email.

"How can I cancel my credit card?"

I cancelled my subscription, selected all of the "no thanks" options and had it completely cancelled, yet I was still charged $40 today. Why? Is it cause I inadvertently opened an Acrobat doc. Will this reactivate every time somebody sends me an Acrobat doc? Honestly the world would be a better place without Adobe Acrobat always active on government docs and forcing me to pay just to print something.  

Hola, Buen dia. como podria solicitar el reembolso de los cobros de las versiones de prueba?... han pasado mas de 10 dias habiles y aun no me han reembolsado el dinero, trate de cancelar la version de prueba y no me dejo hasta que hicieron el cargo. Saludos.

Hallo,ich habe noch das Fotoabo mit 20 GB (LR, LR classic, Photoshop....). Dies habe ich bis 2027 vorausbezahlt. Habe ich bis 2027 irgendeinen Handlungsbedarf was das Abo betrifft. Derzeit habe ich keine Zahlungsmethode hinterlegt, da ich ja alles im voraus bezahlt habe.Danke LG Eva

Hola. Tengo un problema para cambiar mi correo electrónico de la aplicación Lightroom. Tengo fotos ya editadas y publicadas desde el correo de uno de mis padres, ahora ya tengo el mío y quisiera pasar ese trabajo al nuevo correo sin tener problemas con el Copyright. Ya lo he intentado pero me marca éste error  ¿Me faltó algo? ¡Gracias!

I cancelled my free trial before its end. Does that mean I also cancelled my monthly plan? The Plan section says I have no paid Plan.

I'm trying to cancel my plan - i'm currently on the annual billed monthly subscription and when I went to cancel it said there would be a £100 cancellation fee because i'm leaving my annual commitment early. How do I find out when my annual commitment is due to end or how do I navigate this issue?   

I just realised i have been paying adobe subscription since may 2024, which means i have been paying 6 months worth of subscription, because i didnt cancel my free trial, and i didnt touch the adobe acrobat pro at all. now i want to cancel it, it says i have to pay another extra $80. Please help me as i am only just a student studying in university.. i can't afford to pay another $80, and i have already paid $165.24 for the 6 months, i dont even earn an income.. Could i get a refund for that 6 months too, i really didnt use adobe. Customer support kept offering me a discounted price of the next few months for the plan. I dont even use it so why does he keep offering me the discount price?? Why does a big company like adobe want money so badly from poor students who dont even earn an income???

Hi . In Algeria it's not possible to have a banking card to pay Adobe products.  Why Adobe don't do like Kaspersky, i can bay Kaspersky key of one year in my country for store and pay with Dinar not dollar.  If Adobe do this to it will be good many people want to bay but they can't.  The second thing is that Adobe products are very expensive for us . If for example the key will be for 7 products 150$/year it will be good. I couldn't text Adobe to tell them this i hope if any one can send them my message,  thanks 

Quick question - Ive paid for my account for the past 3 or 4 years but recently I have missed the last 4 months payment since Ive been out of work. Do I have to pay the last 4 months plus the current month to get access again, or will they let me just pay the current month? I have the Annual - Paid Monthly plan.

I signed up for the 7-day free trial of Adobe Acrobat, but I was charged immediately upon subscribing. This is misleading and feels like fraud. I did not authorize any payment before the trial period ended. I want an immediate refund and a clear explanation of why this happened. Please resolve this issue as soon as possible.

Buongiorno, il 18/05/25 ho dato disdetta per il mio abbonamento attivo sin dal 2014, ci ho ripensato, come posso rinnovare l'abbonamento alle stesse condizioni?

결제되는 카드를 분실했고, 현재 사용하고 있는 플랜을 취소하였습니다.위약금을 지불하려고 하는데, 결제방법관리가 되지를 않습니다.어도비사에서 이메일을 보냈는데 저는 한국인인데 이메일이 독일어로 되어 있어서 제가 알 수 가 없습니다. 이 문제를 도와주세요.   

Hello, I am a loyal user of the Creative Cloud Photography Plan in China. I have been using this plan for almost a decade and have stored tens of thousands of photos in the cloud storage. However, when I recently logged in, the system notified me that I can no longer subscribe to the plan in the China region. I would like to know how I can back up the photos from my cloud storage. Additionally, if I wish to continue using Adobe software, what should I do?

I was trying to make a refund for this subscription, my payment was made on the 23rd of this month and I just canceled it this morning. 

 ¿Está conectado a Internet?No podemos verificar el estado de tu suscripción.No podemos llegar a los servidores de Adobe. Puede deberse a que no tengas conexión a Internet. Comprueba tu conexión y vuelve a intentarlo a continuación. Si sigues teniendo problemas, consulta nuestra guía de resolución de problemas de conectividad. Código de error: 18000.

So, it looks like to keep some of the key features we love like generative fill and have a reasonable amount of credits we have to upgrade to Pro at our next renewal.  A $15 a month price hike right now really hurts Adobe. Agencies and freelancers are getting squeezed with clients taking longer to decide on projects, wanting to pay less and less. We are investigating if most of our team except for one member will move to Affinity.Seriously, the mindset of AI means you can make tons more money isn't a 1:1. It saves time, but that doesn't mean more clients are doing more projects and paying more. We can't justify you rprice increase for every employee.https://helpx.adobe.com/creative-cloud/policy-pricing/changes-to-individual-plan.html

I’m locked out of my Adobe account (linked to davidchait@hotmail.com) because I no longer have access to the email used for verification. The account has an active Photography Plan (20GB) and important Lightroom/Creative Cloud files I need to recover. Support has acknowledged the subscription but refuses to help me verify identity through alternate methods or escalate the issue. I’ve been told that “only I can access the data,” but I’m being blocked by a verification process tied to a dead email address. I’m not asking for a refund. I’m asking for access to my creative work. If this isn’t resolved, Adobe will be knowingly deleting a paying customer’s files without offering any recovery support. How can I escalate this before my work is permanently lost?

Estou com problemas em efetuar o pagamento da fatura e utilizar os aplicativos. O pagamento apresentou falha das duas primeiras vezes por falta de limite no cartão de crédito, porém agora tenho limite, atualizei os meus dados de cartão tudo conforme os suportes diziam. Porém a fatura não foi cobrada novamente, já tentei de todas as formas e a fatura não está sendo descontada e portanto, não consigo usar os aplicativos, como posso pagar a fatura atrasada?

merhaba lllustrator ve phptoshop hizmeti aldım ve ödememi yaptım izinsiz olarak kart bilgilerimi saklı tutmanız doğru değil kredi kartı bilgimin silinmesini istiyorum

플랜 변경했는데 설명되어있는 할인가가 아닌 원가로 결제되었네요. 당황스럽습니다.환불 및 구독취소 요청드립니다.