Account, Payment, & Plan

Hello, I got sign in pop-up and asked me to subscribe to a plan but I already signed in and have full plan/all apps for Adobe creative clouds.  It happens everytime I opened the Adobe Illustrator and Photoshop. I assumed it happens with all Adobe products since I saw a community post about the same issue in Adobe Acrobat section as well. I wanted to write it here too because I want it fix and I want to raise the issue further.  Thank you.

HelloMy employer already has a corporate subscription to Adobe.However I have just realised that back in August I accidentally clicked on a paid link & have been paying £4.99 every month ever since.Please note I have never opened or used this paid service.I have now just realised & cancelled.I have tried to contact Adobe but only get the virtual chat assistant. This then leads me to a paid link - £1 + £24.00 ....ie having to pay to refund my original payments !!!!!!!Please can anyone help me with next steps to obtain a refund ?Any help greatly appreciated

hola buenas, tengo un problema ya pague el adobe substance 3d y su paquete y ya tengo el cargo, pero no cuando ingreso a las aplicaciones me carga que tengo un el adeuda y ya tengo el pago de confirmacion pero no se porque

I tried to cancel my plan, but it was not successful, so a new payment was made. I would like to request payment cancellation.

Dear sir"Unable to load data" is showing this problem in my account, how can I know what is the problem in my account?

  O aplicativo e otimo. Mas tenho reclamacoes quanto a forma do pagamento premium visto que fui induzida a pagar o valor anual achando que seria realizado o pagamento parcelado do valor do contrario eles fizeram a cobraram do valor cheio. E agora nao estornam apesar de eu tentat cancelar. Quero que parcelem esse valor ou estornem o que eu paguei pq fui induzida ao erro e so percebi quando fechei a conta   [moved from bugs to discussions according to the community rules - Mod.]

Compre creative cloud para estudiantes, y un par de horas despues cancele la compra, se supone que debo de tener un reembolso, pero pasaron 4 dias y no recibi ninguna noticia

I signed up for a free subscription and 14 days have passed and I can't cancel it says update payment details tell me how to cancel the subscription I've tried everything   [Mod: Moved to the Account, Pament & Plan forum]  

Ich möchte gerne  von Foto Abo auf Jahres-Abo, Prepaid umstellen, finde aber nicht das dazu passende Abo.

I just cancelled my Adobe Pro plan which was around 32€ but there is still a regular amount of 19,99€ taken from my account. I checked my products and plans and have no active access to anything. I also checked Apple Subscriptions , nothing there. Any ideas of where this charge comes from and how to stop it?  

EH QUERIDO TERMINAR MI PLAN DONDE TENGO ACCESO A TODAS LAS FUNCIONES PERO ME DICE QUE SE ME COBRARÁ SI CANCELO,ANTES DE TIEMPO COMO UNA PENALIZACIÓN, ALGUIEN SABE SI DEPUES DE QUE SE ME HAGA EL COBRO EL PRÓXIMO MES  YA NO ME HAGAN ESE CARGO, YA NO QUIERO SEGUIR PAGANDO AYUDA!!!!!!!    

I really want to buy a copy of Illustrator becuase I have seen it to be an incredibly useful tool for work I do, however I want to buy a copy and own it forever, and not pay a CC subscription? I'm a student with a very limited income and so paying the subscription (even with student discounts) is not the path I want to take. Is there a way for me to do this? (Same applies with Photoshop and Premiere)Thanks

Hi, I have a billing issue with my Adobe subscription. I was charged for this month's payment, but my plan is not updating, and I still see a "billing issue" notification in my account. The payment was successfully deducted from my bank, so I don’t understand why my subscription is not active.I have already checked my payment details, and everything seems correct. I also tried logging out and back into my account, but the issue persists. The chat support is not showing up for me. I can´t find any type of direct contact please i need help!!!!!!!!!!!!!!!!!!!!!!!!!!!How can I fix this issue and activate my subscription? Any help would be greatly appreciated!

I tried looking at my chat history with customer support, but I was told that only support staff can see chat history from previous service cases. Is that accurate? I'm not doubting that I may have been wrong about something I was told, but I would still like to be able to look back and be sure. I pulled up my past service chats, and there is a line that says chat history, but nothing is there.

 Hello,I recently received a new Substance 3D promo code through the Fab marketplace as a reward for using it. However, when I try to redeem it on Adobe’s redemption page (https://redeem.adobe.com), I receive an error stating that the code cannot be activated.Context:Previously, I participated in the Titan Challenge by Epic Games and received a different Substance 3D promo code, which has already expired.The new code is from an entirely separate promotion (Fab marketplace reward), so it should not be affected by my past redemption.Epic Games states that the new code is valid until May 31, 2025, meaning it should still work.I have not redeemed multiple codes—each code was from a separate promotion.What I've Tried:Attempted to redeem the code on Adobe’s website but received an error message preventing activation.Contacted Adobe Support, and they confirmed that the code has not been redeemed yet but could not resolve the issue.Adobe Support redirected me to Epic Games, claiming they

2024 received Dell computer with purchased bundle installed and now windows 11 reinstall is required and I need Adobe apps reloaded. Opened my account and found one registration key only for Photoshop and nothing for Premier elements. Both were installed and used in 2024 and both are visible on my desktop. Should there be 2 registration keys or only 1 for the bundle? If 2 keys how do I go about getting my other registration key since its not showing up under my Adobe account?

SITUAÇÃO SEMELHANTEFiz uma avaliação gratuita da Creative Cloud da Adobe, que, segundo a mensagem recebida, teria duração de sete dias e se encerraria. No entanto, não gostei dos produtos e achei um desperdício oferecer um pacote com tantos programas para quem, como eu, utiliza apenas o Illustrator e o Photoshop.Ao tentar cancelar hoje, dentro do período de avaliação, descobri que o pacote já havia sido faturado, impossibilitando o cancelamento. O suporte da Adobe não oferece esclarecimentos além da informação genérica de que a cobrança ocorre ao fim da avaliação. No entanto, no meu caso, a Adobe me cobrou antes do prazo final e ainda bloqueou a opção de cancelamento pelo painel do Adobe ID.

I accidentally forgot to cancel my Creative Cloud All Apps 100GB subscription before it was charged. After realizing it, I canceled the subscription, and the cancellation was within 14 days of the charge date.Will I be eligible for a refund in this case? I appreciate any help or guidance. Thank you!

Dear Team, I hope this message finds you well.  I recently paid 1700 rupees for access to your premium version, but unfortunately, I am unable to access it after completing my payment.  Could you please check this issue and resolve it at your earliest convenience?  Thank you for your assistance. Best regards,Abhijit koley  

Fiz subscrição à adobe com um 2º email mas meses depois estou a receber notificações da 1ª conta por me conseguirem ir lá buscar o dinheiro. E a Adobe não me deixa cancelar a 1ª conta. Como faço? Queria contactar o suporte mas o site não tem qualquer informação de onde posso ligar. À meses atrás cheguei a falar com alguém da Adobe que me tinha ligado mas nunca mais fizeram chamadas. Dei o meu número ao assistente AI online da Adobe e o que me ligou foi um atendedor automático que me deixou em espera durante 10 minutos até desligarem na cara. Esse número aparentemente nem é acessível para lhe ligar de volta.Mais uma vez... como contacto o apoio ao Cliente da Adobe em Portugal?

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem.  Support does not help in this regard and there is no transaction made to the bank. Why people in turkey cannot buy premiere pro ?

experiencing an issue with Adobe's invoice and billing history page. The error message states, "Unable to load data," which could be caused by several factors. 

I no longer need Lightroom butwhenI go to "Cancel Plan" the page doesn't open, just sits there with the revolving circle. Adobe has the worst Customer service and support ever. There is no support chat, no email account dept, no phone number other than the main offices, whch close in evenings and weekends of course.

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There exists a website purporting to sell a lifetime license to the full suite of current Adobe desktop applications including PhotoShop and Lightroom CC for $89.99.  This seems far too good to be true - what is the deal here? [Bogus seller's site removed by moderator. There is no such thing as a 'lifetime license' for subscription software. Buyers beware.]