Account, Payment, & Plan

Account Hakerate "I have my card attached to Adobe, but I didn't make any subscriptions. From the connected devices I get a computer that is not mine, and it tells me that a subscription has been written down taking the money from my card, what can I do?   

더이상 앱을 사용하고 싶지 않아서 구매 복원을 복원이 눌렀는데 안됩니다. 환불은 할 수 없는 건가요?

I recently realized that after using the Adobe Pro free trial, my plan was automatically converted into a paid annual subscription. Unfortunately, I missed the cancellation deadline and was not aware that the subscription would auto-renew into a yearly plan. Since I have not been actively using the service and did not intend to continue with a paid plan, I kindly request that you review my case. I am being asked to pay an early termination fee of 1,900 TRY, which I am unable to afford at the moment. I would greatly appreciate it if you could help me cancel my subscription without the penalty, considering the circumstances. I hope you understand that this was unintentional and I did not mean to activate a long-term paid subscription.Thank you

Quand j'accède aux paramètres de mon compte et des éléments de mon abonnemlent actuel, je n'ai que l'option résiliation et pas d'option pour passer à un abonnement supérieur avec 1 TO de stockage en plus de celui dont je dispose à ce jour. Dois-je annuler mon abonnement pour avoir accès à la possibilité d'un souscrtire un autre avec plus de stockage? 

Bonjour je demande l'annulation purement 

I receive an email from Adobe which state that they refunded the amount automatically deducted from my card after cancelling a plan, however it is already beyond the 5-7 days period yet the refund amount (2,816 PHP) is still not reflected on my card statement. Please fix this.

  Can anyone tell me how to access customer service? Adobe has been charging my personal and business cards for two cards.  For the last few months when I log in it says I don't have an active plan.  I followed all of the online instructions to reset the plans up.  I cannot get them to stop charging my cards for service I am not receiving.   

SG*V*PDF-PRO what is this it's charging me £39.90 per month 

Buenos dias, les escribo para solicitar formalmente la cancelación de mi suscripción a su servicio. Al finalizar mi prueba gratuita, me suscribí automáticamente a su plan anual. Sin embargo, me gustaría ejercer mi opción de cancelar la suscripción dentro del período legal de 14 días. Les ruego que atiendan y actúen en relación con este asunto. Gracias.

Hello, after the update my paid subscription does not work   [subject edited by moderator — was "hello"]      

Tengo un problema con mi cuenta de Adobe, me pide siempre que cambie mi password a pesar de que solo lo estoy usando en dos equipos y no me aparece que alguien más esté conectado, desde el viernes 4 de abril me aparece al abrir cualquier programa. ¿Cómo puedo arreglar esto?

Hi, Apparently this is the only way to get support so here I am, first time posting 🙂 I have the Creative Cloud Files Storage 1 TB paid monthly, but wondered if a) I can pay it annually and b) if that is possible, is there an annual discount for paying in advance?It's a bit of a pain to keep having monthly invoices to process when I'd rather just pay for it in advance and deal with one invoice, ideally! Not sure if this is possible, I can't see an option but google searches indicate it is possible to do so! Thanks in advance!

Hi, I have a PS Express premium subscription on my iPhone which hasn't expired. However, recently when I tried to use the premium features it's said that I needed to pay (again) for a premium subscription ! very frustrating and no point in renewing if the is what's going to happen. any advice ? Thanks Michael 

Hi. I hope you can help me. I moved to a new company. Adobe required me to update my subscription in March. During this time I was absolutely drowning in work as I was going on leave for while. I can't do my work without Adobe. I came back from leave yesterday and noticed I now have two Adobe accounts. My initial account and now one under my new company. Somewhere in the process with the account to be under my new employment email there was a duplication. I need to cancel the my previous account. But please do not apply the penalty because of the duplication. I will continue on my other account through my work. Your help in this regard is greatly appreciated.To make things worse, my bank account got hacked and I have to cancel all subscriptions, accounts etc. attached to it while the bank investigates. Your help in this regard will be greatly appreciated.

I would like get refund £62.99 you taken from my account 

Bu hatayı alıyorum "İşlem çeşitli nedenlerle başarısız olabilir. Ödeme bilgilerinizi bir kez daha kontrol edin ve doğru girdiğinizden emin olun. Bu sorun devam ederse farklı bir ödeme yöntemi kullanmanız veya bankanızla iletişime geçmeniz gerekebilir." İki kart bilgisi girmeme rağmen ve bankayla iletişime geçmeme rağmen sorun devam ediyor. Lütfen yardımcı olun!

Hi, I just joined a course in an IT education center in Hong Kong and it said that it is the official partner of Adobe, how can I confirm that? Thanks.

Hello! I cancelled my Photoshop subscription before the next billing cycle and disabled payment access on my card. I was not aware that cancelling a “monthly” plan would trigger a $120 early termination fee. I never agreed to pay for the full year in advance.Could you please cancel this charge or remove the balance from my account? I had no intent to continue the plan and acted in good faith.

 On the first week of every month, since the beginning of 2025, I've been getting this email. Is this legitimate? I feel like there's no way this could be legitimate. Firstly, they're addressing the wrong organization, I don't know who "Revology Cars" is. Secondly, when I tried checking the message headers, I get the Body Hash did not Verify, Failed DKIM. Lastly, I've responded to them before, and they just end up ghosting me after a few responses, and then the same day the following month, they send me the exact same email again. I tried responding again the exact same way as a joke, and lo and behold, end up with the exact same responses and gets ghosted at the same part of the conversation. I've emailed phishing@adobe.com to no response. I've also reached out to chat support on Adobe and they claim person/email is legitimate. Anyone else getting this? 

Hola! Mi problema es que he comprado el plan de ESTUDIANTES y no me deja instalar ninguna aplicación, solo aparece la opción de comprarlas, cunado en teoría yo ya tengo el plan con las aplicaciones incluidas y aclaro que el dinero si se ha descontado de mi tarjeta   [Mod: Moved to the Account, Payment & Plan forum]  

Hi all, As I'm currently travelling, I missed the cancellation window for the Lightroom trial on my Android phone by a couple of hours. I have no use for a year-long subscription. 2 members from the Adobe chat support are adamant that they can't do anything and that I need to contact Google.Google, via email, are telling me to contact Adobe through the dev email, which is unmanned.I'm also pretty sure the Adobe chat agents are wrong because I was able to refund another subscription purchased at the same time as Lightroom by directly contacting the devs. How do I contact the devs if the support email (LrAndroid-Feedback@adobe.com) is unmonitored?  Reponse from Google:Your request:1 order(s) rejected for a total of A$75.99Premium Yearly 100GB (Lightroom Photo & Video Editor) - GPA.3391-6024-0769-44995..0 - A$75.99What can you do next?Important: The developer must respond to you within 3 business days on this issue.App developers have their own refun

Hi all, I want to cancel my plan before the renew of this year which started on April but suddenly I cannot cancel my plan before 1 year constract suscription ends and now my plan was auto renew once again and I get charge for that. I tried to cancel and they said it will charge $300 if I cancel my plans. How do I get help with this while I cannot be able to cancel my plans before ? and can I get a refund. Please help

Estou com esse problema de conta inativa

I want to update my current plan to Adobe Standard but it keeps on showing me "sorry, we cannot update your plan, try again"

I just renewed my subscription, but Adobe won't get off the "subscribe" again mode. I'm sure I'm missing something somewhere, but there are no visible links to change or update.