Account, Payment, & Plan

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

Tive problemas com meu cartão de crédito, estou resolvenodo, mas ai vem cobrança de que estou sem cartão de crédito, uai o vencimento a debitar de minha conta é dia 18 de outubro de 2024 até está resolvido mas ficam me infernizando minha vida com querem um cartão de crédito, calma minha tente não se consegue uma segunda via de cartão de crédito fisico em dois estalos de dedos e cartão de crédito virtual eu NÃO QUERO, por causa disto mesmo, se eu achar que devo bloquear meu cartão de crédito o problema é meu e não aceito de intrusos ficarem me presssionando a ter o cartão de crédito vitual isto que praticam é crime de coasão, constrangimento, e forçar o assinante a algo que ele está resolverndo, já entrei e sai do Acrobat.Adobe duas vezes por que voces não tem o que fazer de melhor,  e ficando enchendo os saco do assinante precisamos te paciência com esta molecada de startups que se se acham e acabam cometendo crimes de violação de dados pessoais de cliente, que saem e entram em so

It's been about a month since I cancelled my Creative Cloud plan but still haven't get any refund for it. I canceled it within 14 days. I just got the refund for Adobe Stock but not for Creative Cloud.What can I do?

preciso de ajuda!!me indicaram o lightroom para edição de fotos e eu resolvi dar uma olhada. fiz o teste grátis, mas pra isso eu precisei colocar os dados do meu cartão, e quando foi hoje de manhâ, saiu dinheiro da minha da minha conta pro adobe. como eu faço para cancelar miha conta e pegar reembolso?

Every year when my subscription comes to the end I receive an email that it's about to be renewed. It's expected to be either in English (as my setting is - confirmed by support, each year...) or in local language (Ukrainian) But it comes in Russian. Email title is "Напоминание о продлении подписки". Every year I try to fix that with support, at some point even re-creating subscription from scratch. But it never helped despite promises that next year it will be in the right language. This is not super complicated to fix, but creates frustrating experience and I'm about to close my subscription because of this each time - this topic is quite sensitive currently because of external context. I'm happy to help investigating/fixing it.Expected result: all emails are according to settings (English)Actual result: Reminder about subscription renewal comes in wrong language (Russian)

I'm seriously done with Adobe.  The fact that I'm being charged to cancel my account, and the amount of people complaining about Adobe's account practices has left a really bad taste in my mouth.  I'll go out of my way not to use Adobe in the foreseeable future.

I’m reaching out because I’m struggling to cancel my 1-week free trial for Adobe After Effects. I’ve followed the instructions provided, but I can’t seem to find the option to cancel before the trial period ends and I get charged.If anyone has successfully managed to cancel their trial or knows a workaround, I would really appreciate your guidance. This has been quite frustrating, and I feel that the cancellation process should be more transparent and straightforward for users.Thank you in advance for any help or advice you can offer! 

I’ve been trying to cancel my subscription, but I’ve faced continuous difficulties. I only wish to pay for the current month, yet I haven’t been able to proceed with the cancellation. Could you please guide me on who to contact or provide an email address that can assist with this issue? Reaching the support team has been extremely challenging. Additionally, I keep receiving an error message on the website, although the application works perfectly on my PC without any billing issues detected. I want to clarify that I don’t have any billing problems—I’ve already paid the required amount. My sole request is to cancel my subscription and even delete my account if possible. This process has been very frustrating. The only reason I’m still subscribed and being charged is because I’ve been unable to cancel despite numerous attempts. I would greatly appreciate your prompt support in resolving this matter.  

Bonjour Communauté,Que faire lorsque le support adobe ne rappelle pas / ne se manifeste pas ?J'ai échangé longuement via le chat en début de mois, le support a conclu en indiquant qu'un "expert" me contacterait.Banco.Pourtant, après 2 relances écrites, nada, j'attends toujours.On est peu de chose...Merci

I just canceled my Adobe subscription. Will I be able to re-activate my account later on and still have access to the files that were saved to that account? If not, how long will Adobe keep those files for? I need to put together a portfolio eventually and I don't have the space on my computer to download them all at the moment so I'm hoping the files will remain accessible or just saved to that account for at least a couple months so I have time to figure something out.

구독취소했는데 계속 카드결제됩니다.결제취소,환불처리해주세요  여기저기찾아봐도 뭔 순서도 모르겠고  

I was seeing that people were launching Photoshop and seeing an agreement they had to accept in order to launch it, and it sounded like anything at all being created or altered in Photoshop could be used by Adobe in any way they want. I did not see this same thing pop-up in After Effects, this morning. Does anyone know if this is being planned for After Effects as well? My concern is that clients will not allow me to use After Effects, at all, if any footage I use in it is being sent to Adobe to be used however they like.

Ik heb per abuis mijn abonnement geanuleerd.Hoe kan ik dit ongedaan maken?

Hola, he instalado el pasado 7 de enero adobe premiere y añadían adobe stock de prueba también y hasta entonces ha sido una terrible experiencia para poder anular la suscripción y ahora si cancelo me quieren cobran 800.000 pesos colombianos solo por adobe stock que eso no lo he usado para nada. me han cobrado ya por un mes que ni he utilizado tienen alguna respuesta para poder ayudarme gracias

Hello everyone,I have a problem with my Adobe Photoshop subscription. I subscribed today and completed the payment, but I have not used the 7-day trial yet.Now, when I try to download and use the Photoshop app, it keeps asking me to subscribe again, even though I have already paid. I am unable to use Photoshop, even though my subscription should be active.Does anyone know how to fix this issue? Is there an official Adobe support email for Turkey that I can contact?Thanks in advance for your help!

Hola, recibí un cobro a mi tarjeta de crédito, por un valor grande, no viene desde mi cuenta de Adobe dónde no aparece dicho cobro. Que debo hacer?

I would like to cancel premium membership for Adobe Podcast, because I don't use it anymore and can't find a way to cancel it.

Sehr geehrter Adobe-Kundensupport,Am 11. April 2024 habe ich Sie erstmals wegen eines Problems mit Adobe Acrobat kontaktiert. Fast zehn Monate sind nun vergangen, und trotz mehrerer Nachfass-E-Mails haben Sie meine Anfragen ignoriert. Heute Morgen habe ich erneut versucht, Sie zu erreichen, nur um eine automatisierte Antwort zu erhalten, die besagt, dass die E-Mail-Adresse, über die Ihr Team aktiv mit mir kommuniziert hat, als es mir Ihr Produkt verkaufen wollte, plötzlich nicht mehr überwacht wird und ich stattdessen die Community-Foren nutzen soll.Zusätzlich zu dem weiterhin ungelösten Problem mit Adobe Acrobat, über das ich Sie am 11. April 2024 erstmals informiert habe, musste ich feststellen, dass meine Abonnementgebühr ohne Vorankündigung oder Erklärung von 29,99 € auf 58,04 € erhöht wurde. Diese mangelnde Transparenz und Verantwortlichkeit ist höchst unprofessionell und äußerst besorgniserregend.Es scheint offensichtlich, dass Adobe mit steigender Nutzung seiner Software glaubt,

I have already paid for this month subscription, as shown in the attached invoice below. However, I am still being asked to make the payment again, which seems to be a system error.

Fui assinar o plano aluno com o email da minha faculdade, coloquei meus dados pessoais e diz "Finalização compra adobe";"Comece a usar o produto Creative Cloud Todos os Apps, 100 GB"; "Email de confirmação enviado para". Porém eu não recebi nehum email, não consigo baixar nehum app e não tenho nenhum bloqueador de rastreio/vpn/anúncios ou algo semelhante que bloqueie a compra, o que eu faço? Tentei falar com a AI da adobe mas foi inutil.  

I want my money back. I was just trying it out and my subscription was cancelled during the trial period, but it was deducted from my account. Why?

Okay now im very angrywhy was my second account banned a second timei was given no answer for thatand i am ready to end my subscription with adobe

Today I received an email with a promotional offer from Adobe: Save 20% and pay only €9.83 per month. The introductory offer allows access to world-class photo editing tools—Adobe Photoshop and Lightroom—for just €9.83 per month. Create beautiful images using Photoshop on your computer or iPad. Sync your mobile devices with your computer using Lightroom. The plan also includes premium apps: Lightroom for mobile devices, Photoshop Express, and Photoshop for iPad. Transform photos and create anything you can imagine. I wanted to take advantage of the offer. Unfortunately, after clicking the "Buy Now" link, I am redirected to a website with an error. Please help me purchase the aforementioned Adobe plan. Unfortunately, I do not speak English.   [Mod: Moved to the Account, Payment & Plan forum]  

Hi there,I purchased a monthly plan of illustrator and photoshop last year and wanted to cancel because I could not longer afford it. The money I make using it barely scratches the sides of the application costs. What I didn't realise is that there's a $240+ cancellation fee that I don't physically have the money to pay. I'm desperately trying to find a way out as i cannot find help. I'm truly freaking out, I didn't realise I'd be locked into an expensive contract ( when $800 a year seems expensive enough to me!) and help seems impossible to access. 

Dear Adobe Support Team, I hope this message finds you well. I am writing to request a refund for charges of $15.97 per month that have been billed to my account. I recently discovered that my school provides an Adobe subscription, making the charges on my account a duplicate expense. I initially registered this account to use the free trial and have not actively used the subscription since the trial period ended. Despite this, I have been billed monthly. Additionally, there is a billing issue associated with this account. While I have updated my payment method to resolve the billing issue, I am unable to find any option to cancel the subscription or request a refund. Since I have not used the account after the free trial and the subscription was redundant due to my school's support, I kindly request a full refund for the charges made to my account. To those who might feel this message is inappropriate for this forum: Please note that this message serves as a clear