Account, Payment, & Plan

Dobrý den, chtel bych zrušit plán a vrátit peníze ADOBE SYSTEMS SOFTWARE, 044-207-3650, IE. Dnes mně odepsalo 12 eur. Mám několik účtů adobe, nemám přístup k tomu, kde mám ten plán. Pomocte, prosím, zrušte to. S pozdravem, Grigorii. Děkuju   [Mod. Moved to the Creative Cloud Services forum]  

I wanna see the expire date of adobe creative cloud, Can anyone help me ?

How do i get contact with someone at adobe.    I need to change my membership as I have two nut when io say cancle it saying I need to pay over 200 as an early cancelltion fee.    Why do I need to pay this and how to I avoid this?     

Your company does not provide access to cancel the trial period after its expiration. Support is immediately disconnected after I ask you to unsubscribe me because I don't want to pay for your services. It is also impossible to delete your account! Everything is designed to enrich the company, there is no way to get out of it except to pay for the subscription. Delete my account in your company, I don't want to pay anything!

I'm in the UK.I want to change my Photo Plan subscription from pay monthly to pay annually.  However when I go to my Manage Plan page I only see an option to cancel it.  The Edit Billing and Payment page only offers an option of changing the payment method. How can I make the change that I want?  Any advice please?

Just spent 30 minutes with Adobe Support trying to update payment method for subscription.  I use Apple Pay for security, and it's time to update info.  Adobe's account site just asks for my name address and phone, then shows 'Pay $0.00' I click Accept, and nothing happens.  After contacting support, they kept trying to get me to send them numbers and info from another card, and didn't want to let me update my Apple Pay info.  I use Apple Pay because of security.  I was transfered at least 3 times to other agents, then finally just cut off.  Does Adobe not want my subscription fee anymore? Does Adobe no longer take Apple Pay?  What a hassle.

I purchased 260/month plan For unlimited generative fill of photos...While making a payment ,app says upgrade to premium...then use of unlimited...after that I received only 75 credit...for 1 month  

Hi there    I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 50 dollars back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone.   Email: <removed-kglad>

I wanted to try the trial version of photoshop express but they charged me for a year, the same day I asked apple to cancel but they refused, now I can't contact the ps photoshop company

I signed up for Adobe on 12/24 and got charged during my free trial period. I like to get a refund.

10/24일 주문해 일주일 체험판 후 10/31일 결제가 되었습니다.11/28일 해지하였는데 결제한 시점에서 한달이 지나기 전에 해지하였습니다. 이런 경우에도 비용이 발생하는게 맞나요?그리고 만약 비용을 지불하는게 맞다면 카드 계좌 정보 변경하는 방법 나와 있는대로 다 해봤는데도 유료 플랜은 없다고만 뜨고 카드 정보 변경이 안됩니다.제발 문제 좀 해결해주세요. 엄청난 스트레스 입니다. 메일 답장 보냈는데도 답장이 없습니다.

Hallo ich habe mir mal Adobe Creative cloud testen also habe ich mir die Testversion holen es sagte aber dann ein Fehler wäre aufgetreten und der Kauf wurde abgebrochen aber bei mir wird immer noch jeden Tag  Versuch 183€ abzubuchen. Ich habe Versuch den Support anzuschreiben aber ich kann nur mit einem bot schreiben ich habe schon versucht AGENT zu schreiben aber es sagt das ich kein aktives Abo hab ich habe alles probiert und weiß nicht was ich machen soll… LGBen

Quiero cancelar una suscripción y no encuentro el botón para hacerlo. Llevo más de una semana intentando contactar al equipo de soporte sin obtener respuesta, lo cual me parece inaceptable. Además, en un principio solo quería renovar mi plan, pero nunca logré hacerlo. Tampoco hay una forma de eliminar por completo los datos de mi tarjeta de crédito, lo que genera desconfianza. Esto debería ser ilegal, ya que se nos impide tener el control total sobre nuestras cuentas.Lo único que busco es poder realizar estas gestiones de manera sencilla y sin complicaciones. Espero que alguien pueda resolver este problema y evitar que otros usuarios pasen por esta misma experiencia frustrante.  

I am a student and I would like to ask if there is a cheaper option for Lightroom than Photography (20GB) for 9.83 euros?

Suite au changement de mon "mot de passe" mon abonnement n'existe plus et me demande de prendre un nouvel abonnent ????

Hi, I have tried to change my payment method to another card, but the system does not allow me to make the change and sends an error message. I have tried with two different cards so as not to lose the service.Thank you

Adobe has  charged me twice for Lightroom even though I cancelled well within the window of time allowed to do so, yet they will NOT refund my money.  Does anyone have a phone number to an actual human who cares at Adobe?  I have tried for three weeks to get my money back, and I just get the same run-around.  Are these the same people who try to tell us our "microsoft sytems" need updates, and steal all of our information and money???  

Lütfen yardımcı olun plan aldım iptal edemiyorum 

hola queria publicar que solicite un rembolso de un plan de adobe Creative Cloud Todas las Aplicacionesdespues de la pruba gratuita y esto fue justo cuando se acabo ya que olvide que tenia la suscripcion, pense que la habia cancelado, luego se me cobro y imediatamente cancele el plan anrtes de los 14 dias habliles y despues espere a que se me entregara el rembolso hazta hoy 24 de diciembre cuando cancele el 2 de diciembre y solicite el rembolso el mismo dia, porfavor pido que se me devuelva mi dinero el cual se me cobro aprx 25 dolares siendo este el pedido AB04955202500CCL y todavia nada aunque halla seguido todos los pasos, porfavor solicito contactarme con alguien para que me pueda devolver el dinero

Hola, hace unas horas hice el pago para suscribirme al creative cloud con el plan para estudiantes, todo salio bien, el pago se hizo y me descontaron el dinero, sin embargo mi cuenta sigue apareciendo como gratuita, sin ningun tipo de suscripcion y no puedo acceder a los productos que el creative cloud ofrece. 

Realicé el pago de Adobe, pero me apareció un error que decía que no se pudo procesar el pago, aunque el dinero si fue descontado de mi tarjeta. Al ingresar a mi cuenta, no tengo ningún producto activo, por lo cual no me contacta un asesor, solo con el chat automatico. He notado que este problema es frecuente en otros usuario. Necesito ayuda con esta situación.

sebebi nedir banka bizden kaynaklı değil diyor

Hola, no eh podido cancelar mi prueba gratuita de ilustrador y no puedo costear y tampoco cancelar mi suscripción ya que la uso como herramienta educativa

It's revealing how much expertise these "Community Experts actually have. Very little! They can't seem to understand the difference between a licensing issue and a software/compatibilty issue. Then the lock the topic so you can't point out their ignorence. I'll just have to start a new thread....   So let me clear up a few things, but first I have to say this...Anyone that is backing or supporting Adobe in this issue has already destroyed their own credibility and does not deserve any attention. That said....   I purchased a Volume License and by the licensing agreement in most any Volume License Agreement, the license is 1. Perpetual, 2. Upgradeable (according to the Volume License Plan details). Perpetual licenses are valid for life and do not expire but can be revoked "and" replaced if the key becomes compromised. The only way they can revoke and "NOT" replace the key is by providing a purchase price refund.   When you buy a software license, you are buying the licens

I have spent hours with custumer support so they can fix my subscription and refund me $3.80 and in 2 months it is still the same run around. I live in a tax exempt state (oregon) I have had the same billing address for 5 years. I recently restarted my subscription and instead of being charged $29.99 as stated in my account, I am being charged sales tax on it.  I'm sick of calling and chatting for over 2 months. What other options are there?