Account, Payment, & Plan

Dear Adobe Support Team,I hope this message finds you well.I am writing to seek assistance with a payment issue I have been experiencing while trying to subscribe to Adobe Creative Cloud. Despite attempting multiple transactions with different cards, I have encountered the same problem, and the transaction fails each time.Could you please look into this matter and help me resolve the issue? I would appreciate any guidance or troubleshooting steps you could provide to help me complete my purchase.Thank you for your attention to this matter. I look forward to your prompt response.  

<span;>I don't really know how this works here or where am I supposed to ask this exactly but I really need some help so I'm just gonna put this here.<span;>I'm paying the "student discount" price for the "CC All Apps with 100GB storage" plan and for whatever reason Adobe charged us 3 times this month. The second one was understandable cause we were late with the previous months fee but I see no reason for the third one. This is an absurd amount of money and since I'm still a student who can't go to work cause I'm in school from 8am to 7pm my mom pays for this. However she can't keep that up if this'll be a recurring thing. (Wich is not good cause i kind of don't want to fail school) No I did not order anything new, I didn't touch my plan at all. Anyone can help me out? Thank you.

I have been trying to buy an annual plan for 5 days. I tried to shop with 5 different credit cards from 3 different banks, but Adobe still did not accept my credit card. In my conversation with the bank employees, they said that my credit card is open to international shopping and there is no problem. I can already shop from different platforms abroad. I changed my membership, I changed the location where I have internet connection. I talked to customer representatives for 5 days. I still could not buy an annual plan. I am having serious problems. Please help. After the purchase, a message is returned saying ''The transaction may fail for a variety of reasons. Double-check your payment information and make sure you entered it correctly. If this issue persists, you may need to use a different payment method or contact your bank.''

I cancelled my subscription but they are billing me for termination fee, i dont have the money to pay it as we are poor please help i dont know what to do so I deleted the account last week but they continue to bill my empty card and im afraid they mg sue me

Deseo cancelar mi suscripción 

Hello. Is there a way for me to change my regular email to student? I just went back to college. I've been using adobe cloud for a year now.

I just got an email that I applied to cancel my Adobe subscription, even though I didn't submit it at all, and I just extended my subscription on November 20 2024, currently my account is no longer registered as an Adobe membership, I have contacted the agent and there is nothing who responds, until the live chat ends itself, has anyone experienced this? I started subscribing on 21 Nov 2022 with the Photography plan package (20GB)

I have both Creative Cloud All Apps and Substance 3D texture plans, and when I look at my benefits, under Creative Essentials, it lists 50 3d assets per month, but when I browse 3d assets, I only have an option to upgrade, and I can't download anything.If I click on the activate button that only takes me to the home page of the substance asset library.

Hello!, I used a free trial of InDesign and forgot to cancel it, when I went to manage my account it said that there was a billing issue so I tried changing the card I used and the payment went throught successfully. Unfortunately I tried refreshing the page many times and opening my adobe account aswell but the billing issue sign is still there and I don't know if it takes some time to update the info of the paymen or not.Can someone help me?

今天因誤操作導致訂閱了年會員，現已立即取消訂閱，請幫忙推款，謝謝！

I forgot to cancel my trial to Illustrator and was billed for starting an automatic subscription. I would like to cancel this subscription without payment. PS: Getting in touch with some support has been an extremely frustrating process so far. Your site is littered with 'get help', 'contact us', and 'real help from real people' tags, but so far I have not been able to get in touch with anyone.

Bonjour,Je suis un abonné d'Adobe et je rencontre un problème que j'aimerais résoudre avec votre aide. J'ai acheté un abonnement annuel pour Photoshop et Illustrator le 4 octobre 2024. Pendant les deux premiers mois, les deux logiciels fonctionnaient sans problème, et la date de validité affichée est le 4 octobre 2025.Cependant, actuellement, un message dans Illustrator m'indique que l'abonnement est expiré, alors que Photoshop fonctionne toujours normalement et sans problème.Je suis sûr que les deux abonnements ont été correctement payés et confirmés. Je souhaite donc comprendre pourquoi ce message apparaît uniquement pour Illustrator et comment résoudre ce problème pour retrouver un accès complet au logiciel

I was accused of 'pirating' my licensed software.[Edited by moderator] I purchased a new PC that arrived 2 days ago. I failed to deactivate CS6 on my old PC before installing on my new PC. Once installed, I realized I made a mistake with the new PC purchase, restored it to factory delivered condition and returned it to Amazon and received its replacement yesterday. Once again, I failed to deactivate CS6 before restoring the new one to factory delivered condition. When the new PC arrived, I once again installed CS6 to be told I had exceeded the install limit; which is true. I sought assistance with Adobe because of my mistake. I was immediately accused of 'pirating' the software by someone named 'Nikin', and was told the license key had been disabled because of that and I could no longer use it. If I was using an illegal copy, I sure would not be reaching out to Adobe to reset it. I still have the original purchase email and provided that to 'Nikin' who still ignored my legal status for

Maybe a weird question, But I'll explain. First, the question: Is it possible to subscribe now to Adobe Creative Cloud even if I do not (yet) have a computer that can handle it? Explanation: I was a Print Production Artist 7+ years ago but pivoted into a completely different career after a layoff. At the time (7+ years ago) I had a mid 2012 MacBook Pro that could still handle the load of Adobe apps. In those 7 years my Mac is no longer supported by Apple and I'm about 3 or 4 OS's behind the curve. I'm looking to get back into Production Art work but need to update my knowledge of the Adobe apps. I plan to acquire a much, much new MacBook Pro soon but I want to take advantage of the current Black Friday special going on in anticipation of getting the new MacBook. Is this possible if I currently do not have a laptop that can handle the load?

Como posso ter reembolso de um plano que nem sabia que havia sido comprado. Só descobri depois do valor ser tirado da minha conta.

Hello, I bought Adobe Photoshop in Poland and on the invoice I received a payment calculation in EUR and PLN, unfortunately the amounts in PLN are calculated incorrectly. How can I obtain a settlement invoice so that the amounts match? the point is that the net amount + tax is not equal to the gross amount. Unfortunately, online chat with an employee did not help.

Hi!a few months ago i have cancelled my plan. now i would like to re-activate it, but everytime i navigate to a page where i can actually pay for illustrator, it is giving me the below error message.i have also tried uninstalling the software from my PC but that didn't help either.Can someone please let me know how to re-activate my subscription?Thanks    

I cannot cancel my free trial of Acrobat because the cancellation page keeps crashing. The chat agent posted an automatic statement to my support request and closed the chat. I need to cancel before I am automatically charged.

I am a Graphic Design student and my education took longer than i planned. In the meantime my Creative Cloud Student Plan ended so I want to update my Education Information from Account Settings, but it is not working somehow. When I tried to edit it appears a page that says "The Page is Nor Working". Do anybody knows why is this happening? I hope someone can help me about it.

I'm locked out of my account because the verification code is going to my old number. I tried chat but the bot won't let me talk to a human unless I'm logged in which I obviously can't do. Does anyone have an email address I can get help from? This is driving me nuts.

Hace dos meses compre el plan del after effects y dos dias despues mejore mi plan al que tiene todas las aplicaciones, hoy por casualidad me doy cuenta que me siguen cobrando el de after effects y encima el de todas las aplicaciones. Intento cancelar el de after effects pero me dice que si lo cancelo tengo una penalizacion de 130€ ¿Que debo hacer?El soporte solo da error y no ayuda...

Hello,  I have purchased Adobe Creative Cloud All Apps for my charity through Charity Digital but when I click on the link provided by Charity Digital to pay for and activate my membership, the discount appears for a few seconds and then it reverses to the full price. Any idea where the problem is?    <techsoup link removed>

Hello,  I would like to inquire if it is possible to change the billing method from credit card to monthly invoicing. Kindly let me know the process or any further details required to proceed. Thank you! 

HelloI have CS5.5 in a box with a serial number. Has been running just fine. But now I have a new computer and I cannot activate it because it says I already have two devices activated. I thought that I had deactivated it from my (very) old machine.  When I use an old email I can login and see it is listed on the front page of my account under 'Your products' but when I go to Plans and payment > Activated devices - none are listed.  This means I cannot deactivate anything, so I cannot activate my new device?Adobe's support bot keeps running me around in circles and saying I do not have any software.  Any suggestions for how to get it to work properly in my account? Or how to contact real Adobe support humans?

How best to contact Adobe on a recurring charge that is not associated with any of my subscription plans? Attempted to contact first level chat support, and the agent couldn't find why my bank card is being billed monthlyl with a $21.39 charge. The agent went through all current and former email accounts and couldn't find an active subscription, so need help back tracing bank charges. Which US Adobe section should one speak with?