Account, Payment, & Plan

It does not accept my card information. I live in Turkey. I have tried 4-5 credit cards and the system does not accept any of them. I do not have any cards left. Even the cards from my previous orders do not work. The bank does not even send messages for any restrictions. It is obvious that there is a problem with Adobe's payment system.

Dear Adobe Support, I have two Adobe Photoshop accounts, and I would like to cancel the subscription on one of them while continuing to pay for the other. My details are as follows:   Full Name: Klaudia Wojsyk <email address removed> Unfortunately, on one of the accounts, I lost my credit card and am unable to link a new one. Additionally, I forgot the password, so I am unable to make payments or log in to cancel the subscription. I would appreciate your help in canceling the subscription and resolving this issue to avoid any further charges.   The second account is active and paid for regularly, so there are no issues with that.   Please assist me with this matter and confirm the cancellation of the subscription.   Thank you in advance for your help and prompt response.   Kind regards, Klaudia Wojsyk

I have been trying to cancel my Adobe account for several days, but it is not possible. I really don't understand the procedure when the "delete account" button disappears from the menu. There is a message saying that I have to edit my payment information, but I wanted to cancel the Free plan and cancel the account because I found a cheaper program... Is this ethical at all? I simply don't have other payment data available, I wanted to cancel the free trial in time, and now what should I do? Do you want my money for a program I don't use? The virtual assistant does not help, and I have not find an e-mail to the customer center anywhere.

On November 7, 2024, I was charged $34.99 for the Adobe Creative Cloud All Apps 100GB Subscription. Later that day, I switched to the AI-only plan, which cost an additional $22.99. After that, I canceled the AI plan the same day due to financial issues. Is there any chance I can get a refund, and if so, when can I expect to receive it? 

I paid for a year to access Adobe on the 4th of july, but I don't have an account anymore, just an option for the free trial version. And in no way possible can I find the chat/telephonenumber.So you get the money and then one is left to their own devices? Not very happy over here... Please let me know how you are going to fix this.

I am an occassional user of Adobe products. I do a few days on a project and then do not need for a few months.  I use other programs. The monthly plan is not good for this.  What about a timed plan? where you can buy a 20 days or 30 days of use that can be used within 1 year?? Seems obvious. There are a lot of us who just use an alternative for small projects or jsut do not do them.  Come on Adobe, consider all us small occasional users and give us a plan that work for us.  Thansk Brett

It seems someone has had the same issue as me so will post in the same style.I received the below bill on my credit card, ADOBE *PS CREATIVE CLD 8008336687 CASaturday 10 November 2018 Time purchased   1.34AM (Sydney/Melbourne time)    $ 70.26 AUDPlease advise,Regard,Frank

HELP!!!! I just noticed that ADOBE has been charging my CC $31.35 CAD for god knows how long. I looked under all my subscriptions and all emails I own and I don't see ANYTHING under my plans or subscriptionsAdobe Inc, 8008336687Is the charge to my CC!!! Someone Help Please!!!

I want to change my current all apps plan to two separate plans. Namely the Photography plan and the 3D Texturing plan.However, I can see no simple way to do this through the Account Management page.  Can anyone here help me or direct me on how to do this.  I would like to put through the payment myself and not purchase it through the help chat on the website.  I spoke with someone there and they said they could add the plan there but that is not ideal as I have no control over the initial payment.Thank you in advance.

Dear All, I pay for a monthly subscription renewed every 14th of each month.After Christmas I am thinking of updating the subscription to Annually.Can you please tell me what I must do? Thank you very much! 

Hallo !!!!!Warum finde ich keien Schalter um meine Abo zu kündigen???????Ich sprerre sonst mein Konto... und melde es der Verbraucherzentrale.

How do I buy more credits. the "buy more credits" button in Creative Cloud Desktop does nothing

My high school is not listed among the available schools, and my school email doesn't accept emails from outside the district. I’m unsure how to verify my student status to get the student discount. Any help would be appreciated. I’m not sure if this is the right place to post this, but Adobe seems to make it difficult to contact a live person, so this feels like my only option.   [Mod: Moved to the Account, Payment & Plan forum]  

sooo uuuhh, a motnh ago i payed a illustrator 14-days-free trial on sep 30th, and i forgot to cancel it later oct 14th, can i get reimburse still¿       [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] [Moderator moved the thread to the correct forum]

Hello from FranceI would like to subscribe to Lightroom, Lightroom Classic & Photoshop.As you can see on the screenshot below, when entering my credit card (VISA) there is nowhere I can enter the 3 digit cryptogram which is, is my case, necessary for my bank.I tried multiple times without entering any 3 digit cryptogram and it doesn't work.I don't have any Paypal account and I really would like to pay using my credit card.Can anybody help me ?Thanks

Good morning, I downloaded indesign and had it free for 7 days, but today my monthly payment was deducted and I don't know where it is or how to get it back. Does anyone know how to do this? Thank you for your reply in advance

I also buy subscriptions for 1 month but one day is good working but next day the subscription are not showing  I want my money back or give me my subscription back and I am not logout my account subscription are not showing I have transaction  

I want to change the email in my Adobe acount, (actualize). I want to use the email which I use for two years in my different places. The Adobe system is telling me that this email alredy exist and I can't use it. WTF

Hello I am having a great deal of difficulty cancelling my acrobat pro account at 19.99 a month and going to basic?  Any ideas from this board And no I dont want to be chastised for posting this question on this board and not connecting to adobe support.  I did connect with adobe support and am still being billed and I think other subscribers should know the difficulties since it is a common theme.  

Hi AllI must change my payments references, but a phone number is needed in order to acess my page. Unfortunely, I change also my mobil phone number. So, when I try to acess my page the system replies a message saying "A message has been sent to your phone, but as I don't have anymore the old phone number I can't acess my page to change my payments references. How I can handle this?Many thanksStay safe.Antonio Pires

 bonjour, Madame, Monsieur,Je m'adresse à vous concernant une récente transaction sur votre site. J'ai effectué un achat le 28 oct. 2024 , mais j'ai annulé cette commande peu de temps après. Malgré l'annulation, le montant correspondant à cette transaction a été débité de mon compte bancaire.Voici les détails de la transaction : Montant de l'achat 29,88 CAD       Date de l'achat : 5nov. 2024 Numéro de commande : AB04885128585CCAJe suis très préoccupée par cette situation, car l'annulation aurait dû empêcher tout débit de mon compte. Je vous prie de vérifier rapidement cette erreur et de prendre les mesures nécessaires pour rectifier la situation.Ci-dessous, veuillez trouver une capture d'écran de la confirmation d'annulation que j'ai reçue de votre site.Je vous demande de rembourser immédiatement le montant correspondant sur mon compte, conformément à vos politiques et aux lois en vigueur. Merci de votre coopéra

Bonjour,Je suis la procédure de résiliation indiquée sur votre site mais rien ne fonctionne. Je précise je suis abonné depuis moins de 15 jours donc je peux encore résilier mon abonnement. Peut-être qu'Adobe va attendre que je dépasse ces 15 jours légaux pour m'aider ? Belle technique commerciale.

I opened a photography plan in 2021 using my personal email, but i then upgraded to creative cloud plan using my school email. 3 years later i noticed that i was still getting charge for the photography plan. Can i get a reimbursement for the photography plan? Adobe kept chrging me for a plan when i had upgarded from that plan. not fair.

Hi, how many Adobe codes can I redeem?

Hallo,ich habe Adobe Photoshop CS6 Windows Vollversion. Die Lizenz ist auf mich aktiviert. Ich würde diese gerne verkaufen und habe gelesen, dass die Lizenz übertragen werden kann. Ich selber habe jetzt das Abo. Unter Adobe finde ich: Holen Sie sich zuerst eine Fallnummer, um Verzögerungen bei der Verarbeitung des Formulars zur Lizenzübertragung zu vermeiden. Wenden Sie sich an uns, um eine Fallnummer zu erhalten.Ich finde aber keine Telefonnummer oder Emailadresse oder wo ich diese Fallnummer bekomme....????Ich habe noch keinen Käufer. Funktioniert das nur, wenn ich schon weiß, wer der Käufer ist?? Ich freue mich auf Antworten.  Viele liebe Grüße Claudia