Account, Payment, & Plan

Even though I am a student, I can no longer benefit from the discount. And on my last bill, money was debited from my account with normal charges. I am still a student and the student plan does not appear in my plans right now. Why does this happen?

On December 15, 2024 Adobe changed my photography plan to lightroom 10GB without my consent, due to some mistake I think. The photography plan was valid until November 2, 2025.When I reported the problem via chat, the person who was supposed to restore my lost plan, deleted the lightroom plan and then said that he could not restore my plan and that he had to refer the matter to the manager, who would contact me.Unfortunately, no one contacted me, I did it via chat probably 5 times, each time they promised that someone would contact me by email or phone, they gave a deadline. And unfortunately, each time the deadline passed and no one contacted me. It's been 13 days since I lost access to purchased programs and I don't know what to do to get my plan back.Adobe technical support is a total drama.

Hola! se me vencio la tarjeta, y no puedo actualizar el pago desde la pagina de adobe, ya que esta a traves de digital river. ¿como puedo actualizar los datos ? 

I have been using Photoshop and the Adobe products since 1988 and am a current Cloud subsciber but I no longer use the products to earn a living but I will always be producing art for fun in my retirment and hope to stay current with the cloud suite but the cost is high for someone on a fixed income. ADOBE SHOULD offer a senior citizens discount it's only the right thing to do after someone like me has spent thousnads of dollars on Adobe products over my lifetime!!!!

Hello, sorry to post here if this isnt allowed, i cannot find where to post this and for some reason they have no way for me to contact adobe directly, long story short i lost access to an account i had a payment plan with, money is still being taken from my account and i can no longer access it too cancel or move details to a new account at least, is there anything that can be done before i go through my bank maybe?

Hi, I am a teacher and so I would like to apply for the teacher discount. However, I am encountering some isses in trying to achieve this. I have submitted 2 applications with 2 different credentials, yet I am receiving replies stating that they are unable to verify this. I would like some further help or explaination as to why it is not being accepted. Thank you.

Ich brauche für mein IT Problem, den IT Spezialisten von Adobe Österreich.  Gibt es da jemanden den ich anrufen kann und der dann das Computer System von Adobe bearbeiten kann? Danke!

I was happy to commit to the year but when I try to cancel after much longer than just one year (following autorenew), and am still expected to pay a cancellation fee, i think it is precisely a scam

Hi,Could anyone please advise on the complaints process or contact for Adobe EU. I had a horrible exchange in the support-chat and would like to get in touch with someone that could help me with my problem.  Today my credit card bounced an auto renewal of my Creative Cloud subscription and I while I was in my account I found my attempted bill at my correct prics. BUT at the same time I could see that the cost of my Creative Cloud subscription was planned to increase by over 500 EUR in october of this year.Shocked by the price increase I turned to Adobe support for clarification.  Without sharing exact logs - the exchange proceeded as following: Me: Why is my subscription increasing by over 500 EUR? Rep: Sorry to hear about the price increase we like to inform you that you have joined the applications with the dicounted price. But I will definitely assist you with the price. We need to cancel and assist you with the repurchase same applicatio

and customer service has been no use

HiI have been trying to cancel my abode account for month now and I haven't been able to do this.  You keep trying to take money off my account and I keep getting charged for this.  Please cancel my account 

Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. I have PC Windows 10 PC Anyone can help? 

Hi, I encourted a problem while paying for LightRoom Plan with this message "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I already checked the information, tried the same card somewhere else online and everything is fine yet the transaction can not be done. I tried chating with a customer support agent but unfortunatly I must be subscribed to a plan to be able to.  Any help is much appreciated.

I live in Ukraine, and as far as I know, we officially have Adobe, but I can't get a trial subscription.It doesn't scold on my name and surname, but on my card number, expiration date, cvv, city and zip code it scolds. I have checked the limits on internet purchases, checked if I have international payments supported, selected different cities and zip codes, but I have nothing, help me to understand, I already have no enough nerves)

Salve, dopo un anno di piano Creative Cloud per studenti mi si è rinnovato nuovamente a prezzo pieno senza che io volessi e adesso non me lo fa annullare, in quanto mi chiede una fee di 160 euro. Vorrei annullare questo abbonamento, ricevere il rimborso e cambiare piano.   Grazie.   [Moderator moved the thread to the correct forum]

Hello Adobe Community,I wanted to share my recent experience with Adobe in hopes of finding some clarity or a resolution.I subscribed to Adobe last year during a promotional offer. It was a great deal, but as the year approached its end, I decided I wouldn’t renew the subscription because the regular pricing was outside my budget.I attempted to remove my credit card details to prevent auto-renewal, but I couldn’t find a way to do so. I contacted Adobe Support for assistance and explained that I wanted to end my subscription due to financial reasons. They offered me a discount, which I said I’d consider, but I didn’t commit to anything at the time.The following morning, I discovered that my Creative Cloud account had been suspended—even though I still had a valid subscription until February 25 (as confirmed by the email I received after canceling).When I contacted support again, they told me I needed to re-enter my credit card details and resubscribe to regain access—even though I still

Ich habe ein Problem und zwar habe ich in meinem alten Account noch meine alte E-Mail Adresse gespeichert und ich kann mich so nicht anmelden oder zugreifen bei meinem alten Account, weil meine alte E-Mail Adresse deaktiviert wurde wegen einem Hacker Angriffs. Denn in diesem alten Account sind alle meine bereits gekauften Adobe Produkte enthalten.  Also wie kann ich da meine neue E-Mail Adresse hinschreiben und das Ganze dann aktivieren? Bitte um Hilfe! Danke!

I am having a payment problem when purchasing a subscription to any application from Adobe, how can I solve it?

How do I get a refund for a cancelled subscription?  My account was charged last January 13 and I Cancelled it the same day I got the notification because I don't need it anymore!My refund request has been denied saying it does not meet the conditions? The Expiration indicated is January 13, 2026 how come it's not eligible?

Hello, in December I accidentally activated two trial versions. One was correct for students and the other one I don't know where it came from. I only canceled the one for students because that was the only one I knew about. Now I have been charged for the second one and I can't cancel it without a penalty. I want to cancel this subscription without a penalty and get my money back.

   Good afternoon. I hope you are doing well.I am being billed for multiple subscription (different prices). And even after I cancel it the one adobe subscription I subscribed I am still being billed. Please provide assistance 

Did you see the email about Adobe's price increase for CC subscriptions? And in the same email, they add, But, but, look at all the things we're giving you, like AI! Just cancelled my subscription. This company is beyond bloatware, and I'm voting against it with my wallet. Bye, Felicia!

Hi Adobe Support Community,I recently noticed a $60/month charge from Adobe on my checking account, but I’m unable to determine what account or subscription it’s tied to. Here are the details:I canceled my Adobe subscription last month, which was only $22/month. This $60 charge is unexpected and doesn’t match the subscription I had.I’ve checked all my emails (including old accounts) but can’t find any confirmation emails or accounts linked to this charge.I’ve tried using the bank transaction description to trace it but still can’t find any helpful details.The problem is that I don’t have access to the account tied to this charge (if it’s even under my email). Since my bank (Wells Fargo) requires me to resolve this directly with Adobe, I’m at a loss on how to proceed.Is there a way for Adobe Support to help locate the subscription using the transaction ID or charge details? If so, how should I go about providing this information? Any advice or guidance would be greatly appreciated!

I have a current subscription until March 13. Can I pay in advance to renew my subscription for next year?

¡Buenos días a todos!Tengo un problema con esta empresa que quiere seguir cobrando el plan que ya está dado de baja, con número de reclamo y mail de cancelación total. Hice todos los pasos posibles, incluso me comuniqué con asesor que me aseguró ya estaba todo finalizado y borrarían los datos de mi tarjeta. Anoche quisieron de nuevo cobrar la suscripción, con motivo de esta estafa tuve que deshabilitar mi tarjeta del banco, causando muchas contrariedades, ya que es la que utilizo en mis trámites y pagos diarios. Ya no sé que hacer. Que empresa poco seria, por favor alguien tiene el dato de adonde denunciar esta estafa?Desde ya muchas gracias.