Account, Payment, & Plan

I have had the Photography Plan since August 22 and now wish to cancel my subscription but i'm being told that i am cancelling early and have to pay £45, why is this when i pay per month and when does my subscription end 

Adobe took a free from my bank without my knowledge

My Adobe Premiere Rush subscription has expired. I cancelled my subscription, but my money has been deducted and even the subscription has not been renewed.

I canceled adobe subscription about three months ago. but in my credit card record they are still stealing my money. please don't steal my money adobe company. and give my money back. when I return to my country I will charge the money for me. and the angry part is that they don't provide proper customer center. I have to pay extra money to use that.

Hi,I purchased an annual all-app package with a monthly payment of $19.99, and then this month, I was suddenly charged $34.99 I don't know why. I would appreciate if someone could help explain this to me. Thank you so much.Best,H

El 26 de abril de 2022 inicié la prueba gratuita de InDesign y cancelé el plan el 2 de mayo. Tengo el mensaje de mail de la confirmación de la cancelación: “Hemos procesado la solicitud de cancelación. Tu servicio acabará el 02-mayo-2022 (PT)”. “Abono cancelado” Sin embargo no solo no me han realizado la devolución del cobro inicial, sino que, además, me acaban de cobrar otra mensualidad. Pese a la cancelación y la confirmación de la cancelación mi cuenta en la web de Adobe continúa activa. Como yo he realizado todos los pasos correctamente y el error es de Adobe que no ha procesado la cancelación les ruego que me devuelvan las dos mensualidades que me deben a la mayor brevedad.

Alguém da Adobe, pode me orientar, como conseguir BAIXAR o Photoshop, e como consigo finalizar a compra? Já tentamos de todas as formas, desde ontem. Foi gerado o número do pedido, mas não chega o e-mail de confirmação. Fizemos 04 tentativas com dados do cartão de crédito e afins. Mas o processo não é continuado. ALGUÉM pode explicar por favor!?

I need to know if there is anyway to get adobe products in yemen legally

Hello adobe . U are such a fraud company. Y is it u have debited 2651 amount from my credit card. Kindly refund my money back now

My credit card is wotking and it contains enough money but my subscription is suspended and I dont know what to do.I have searched Adobe website for an hour and I didnt find an email to contact or any help.PLEASE I need my subscription to work ASAP.

My son started a trial by accident for Photoshop express app on my iPhone but when I signed into my Adobe account it came up that I had no plans etc so I thought that meant he had already cancelled the subscription, I had not checked the actual App Store and then today I got an email and a notification from my bank that I was charged £99.99 for yearly subscription. I had to go and cancel the subscription on the App Store too and I have requested a refund. Can anyone help me as I didn't think to check the actual App Store subscriptions and only checked my Adobe account online on their website and thought it was all sorted. Now I'm down £99.99 and in a really bad financial way and can't afford it and I'm freaking out as I have house bills coming out next week.

trying to log in on adobe account when opening substance painter but the popup window uses old version of ie explorer so logging with google is not possible. ıf i close the popup substance painter closes too. how can i fix this?

I have an Adobe plan, I wrote a product code given to me as a gift to this account, but it did not activate because I have a plan. When I create another Adobe account and write the product code, it says the code has been used. How do I solve this problem?

Alguien de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días).

Hello,On October 12, 2024, I made an order, that was canceled on the same day, like 20 minutes after the payment, that I realized, that an amount of €780.74 was deducted from my bank account, even though I couldn't get past a screen, that didn't let me cancel or modify my plan in any way. In other words, I wasn't able to cancel my plan (annual, prepaid), because My Account site was telling me I needed to update my card details, so I needed to buy it, and then cancel it right away.With that said, I waited for 7 business days, and no money came back. I'm perfectly sure, that the applicable refund (cancel in the first 14 days, get money back) applies to my situation, but still nothing from Adobe's side. No money came back to my bank account. This is a lot of money, and it is very sad to see this stuff happening. I would also like to mention, that the date of the purchase got for some, to me unknown reason, changed to a wrong date of purchase (18th of September 2024), so on the My Acc

Hi! I see that on the Adobe website it says that nonprofits can get a plan for free for 1 year that is renewable. Does renewable mean that they are expected to pay for the plan going forward afterWhat do we need to do to make a purchase with this benefit?Best regards 

HOW DO I REQUEST A REFUND?

hey i want to cancel the free trial it ended and now when im trying to cancel it it tells me to update payment and i cant. how do i fix it?

I originally signed up for the free trial of Adobe thinking I would use it for school projects. However, I only used the service once to draft a document. When I went to cancel it, I was offered an extended trial, and I accepted, thinking I might use it in the future as my school term progressed. Unfortunately, I ended up not needing the service and completely forgot about the trial extension.Recently, I was charged $20, which I understand is my responsibility for not canceling in time. However, when I tried to cancel the subscription to avoid further charges, I was notified of an $80 early termination fee. Given that I haven't used the service during the extended trial and was unaware of this cancellation fee, I kindly ask if you can waive the fee. I don’t want to continue paying for a service I’m not using, and I wouldn't have signed up had I known this was part of the terms.I appreciate your understanding and assistance in resolving this matter. Thank you for your time and support.

Hola. Cancelé la suscripción a tiempo y me llegó un mail confirmando que se me iba a reembolsar el cobro y aun no he recibido tal devolución. Cuánto se demoran?saludos

I have two google accounts on my computer, both have adobe accounts associated with them for various reasons. I am trying to login to account B but every time I log out of account A and try to login to account B I see, you've already signed in with google, I click on the google tab and it signs me into account A. The alternatives I get on my screen are, reset password or find account, neither of which help. Does anybody know how to fix this? Is it an adobe login issue? I wish it would allow me to see which google account I would like to login with.

Hey,I am confused about the subscription plans for Premiere Pro. I signed up for the seven-day free test period and am interested in buying an active subscription for the program.My account settings say that starting with the 26th of August, I will be billed 23,79€ per month. From the looks of it is an annual subscription meaning that I will be stuck paying 23,79€ for the next 12 months without being able to cancel my subscription (at least in my understanding). Is there no monthly subscription allowing me to cancel anytime I want to?Sorry if I am missing the obvious, but the more I looked through the different settings and options, the more confused I got because sometimes the annual part is mentioned and sometimes not.

Hello,I canceled my subscription, but I am still being charged for Adobe services. I need support to be refunded the amount related to the charge. I have not been able to receive support from the Adobe team in my country (Brazil). I have already notified my bank about the undue charge and was informed that Adobe is insisting on the undue charge - even after confirmation of the cancellation, made via email.I will give you a period of 2 business days to receive my refund, or I will file a formal complaint with the consumer council in my city, which may result in charges and fines for Adobe.  In Portuguese: Prezados,efetuei o cancelamento da minha assinatura, mas sigo sendo cobrado pelos serviços da Adobe. Preciso de suporte para ser restituído no valor referente à cobrança. Não tenho conseguido atendimento por parte da equipe da Adobe em meu país (Brasil). Já notifiquei meu banco sobre a cobrança indevida e fui informado que a Adobe está insistindo na c

I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete. According to this information you can get help with Creative Cloud for individuals using phone or chat:https://helpx.adobe.com/se/contact/what-contact-options.html I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

Hello, I was logging into Adobe.com to update my payment details and noticed that whilst the Adobe.com accounts page directs you to the Adobe Store to manage payments, I was getting constant errors no matter what I did: After speaking to two chat agents, I'm learning that Adobe previously outsourced my subscription to Digital River, since "Adobe Store were not available for some of the countries then digital river use to work for them to make the purchase as it is authorized by Adobe". Now since there's some relationship issue or payments issue or some issue between Adobe and Digital River, I can't update my payment details. The chat rep then very kindly and smoothly offers to cancel my current subscription and re-subscribe me on the Adobe.com direct subscription because it will resolve my payments issues as no extra charge. My frustration here is:Why wasn't this communicated to me as a customer? Why did I have to wait till there was some issue with payments to find