Account, Payment, & Plan

Hello everyone, I'm currently facing an issue updating my Photoshop subscription...no matter how hard I try I'm still getting an error...and I'm totally lost since I've used the same credit card for 3 years to do this exact payment, and I currently have more than the required fund to perform it... Any timely help is welcome as my subscription is ending tomorrow and that's what I actually use for my daily work process... Here are some pictures showing the actual amount I added to my card for the transaction which is currently 590GHC making around $36, and the bills I'm supposed to cover ($23):    

I was on a free trial for Adobe Photoshop on the 17th of November. I canceled my trial on the 20th. However, I saw on my bank statement that $20.99 was still withdrawn from my account. I even have the email that confirmed my cancellation. I’m a little confused on why money was drawn from my account and how my subscription is still active. 

Hello  Please help me with this , AdobeSaggart Du ATP deducted 29.9 USD in my bank account dated 09 OCT , 2024 as I already cancelled all my subcription,, How I can I file refund on this?

Why am I being charged 2 different amounts for one sub

Hello, I was getting billed for 2 plans for a year. 1 for 19.99 and another that I wanted for 35.99 which was an online promotion. I would like to know if I can get reimbursed.  I only use 1 account and they were both under my 1 email.  Please let me know if anything can be done. 

How to cancel a subscription?

Здравствуйте!Как можно отменить подписку на иллюстратор?Я купила выгодный пакет с нужными мне проложениями,думала,что иллюстратор автоматически отключится,так как в пакете он тоже есть,но сегодня выставлен счет за оплату.Как отменить подписку? 

Hallo, ich habe zwei verschiedene Kontos - in einem sind alle Apps und in dem anderen nur Adobe Stock. Ich möchte sie zusammenfügen um nur ein zu haben. Kann mir jemand vielleicht weiterhelfen? Danke im Voraus!

i was charged unfairly for almost a year without any way of cancelling a plan since there isnt one on my account i tried using their cstomer support portal for me to get no where please help this is over $300 i have lost because of this nonsense thanks 

I signed up to an Adobe stock subscription on Oct 28 2023.  I don't want it to auto-renew, but there is no option - which is grubby corprate cynical at best. I have waited until now (01/10/24) to cancel, so I have paid the full year, and tried to cancel. It is telling me it will charge me 11.99 to cancel now! WHY? I have been subscribed for the whole year. I simply don't want it to renew. I am cancelling having paid the whole year.  This is a pretty nasty corporate practice that shows greed and little respect for consumers.   

Hello, I want to ask a question. I have a problem with payment. I want to enter payment card information and it says that Visa and Mastercard are not supported in my area. Why? how else should I pay? Thank you.

Hello, I canceled my October 2024 subscription and I would like to request a refund as I will not be using it. Best regards...

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Good day, For some strange reason, when I log-in to my Adobe Account, it shows my e-mail address written in all uppercase letters. This issue has been going on for years and still no one seems to be able to resolve it. I even deleted my Adobe Account a while ago and re-registered, but unfortunetally still showing my e-mail address in all uppercase letters. What I find strange is, when I change my e-mailaddress to something else, it updates correctly, but as soon as I change it back to my primary e-mail address, it's all uppercase letters. Could someone please look into this matter and see if they can explain why this is happening and if we can resolve it? Thanks, Plisson  

I want to cancel my subscription i get "Contact support to make changes to plan", I am in no position to call the customer service. I cant find the Live chat link. What are my options. I cant believe that you cant even provide a service to cancel your subscription online. In the meanwhile i got charged for another month.

Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??alguien puede ayudarme ha salirme de esto?además que no tengo dinero para pagargracias saludos

Salve a tutti, il mese scorso ho installato la versione per studenti di Adobe per l'ottenimento dei software photoshop, indesign, illustrator. Ho pagato il prezzo scontato per gli studenti, avendo io la mia mail universitaria. Ieri, giorno della prima fatturazione, mi sono stati scalati 19,83 € due volte anziché una sola, per un totale di 40 € circa. Posso sapere a chi rivolgermi per risolvere questa situazione e magari non ripagare più la doppia cifra? gli operatori sono disponibili solamente in giorni lavorativi. A presto  

I moved from a state that had sales tax to a state that does not have a sales tax. I've tried several chats with support to get the sales tax removed from my account. They keep thinking I'm a non-profit or something and want a tax exempt certificate when I just want Adobe to update my Ship-To information in their billing system. I get an annual bill for Photography and a monthly bill for Adobe Pro that I need corrected. Any suggestions on how to get this fixed?

Dear Adobe Billing Team, I hope this message finds you well. I am reaching out to seek urgent assistance regarding a persistent issue I’ve been facing with my Adobe subscription payment. Over the past few days, I have attempted more than 20 times to complete the transaction using different cards and bank accounts, but each time, the payment fails. I have carefully reviewed and ensured that all payment information was entered correctly, yet the issue continues to persist. I kindly request your assistance in resolving this matter as soon as possible. If there are any specific steps I should follow or additional information you require, please let me know. Thank you in advance for your help. Best regards,Arnav Aarav

Me acabo de dar cuenta que todo este tiempo me han estado cobrando en mi cuenta de dolares y una vez que me quede sin comenzaron a cobrar en mi cuenta normal de soles.Por qué desde un inicio no cobró en la cuenta principal?Intente buscar multiples veces si hay una manera de señalar la cuenta del pago pero no encontre nadaMe e desuscrito de mis palnes por el miedo que me sigan cobrando en dolares si es que deposito en un futuro En ningun momento autorice estos pagos, y estoy mas que segura que para las fechas de pago en mi cuenta original tenia el dinero psuficiente para hacer el pago mensual Estoy totalmente desanimada en otra vez comprar un plan de adobe si es que siempre va a funcionar de esta manera.

Hi, I have a licensing issue.  Someone in the organization added an adobe license via the firm credit card.  i cant figure out who, and I want to cancel that license or roll it into my firm license.  any ideas? Thanks

Fiz uma assinatura na Adobe Photoshop lightroom. Desconta todos os meses automaticamente do meu cartão de crédito R$7,99. Porém perdi acesso a minha conta e não consigo mais acessar o aplicativo é nem a minha conta Adobe pra cancelar. Preciso do número de contato da central do Adobe pra eles me ajudarem?

Hi! I had an account (not this one) while I was at university associated with my university email, and my university email account has since been deleted. I'm worried I'm still being charged for the plan, and I'm unable to login and check because the email account no longer exists. When I try to ask the chatbot about this, it fails to understand the issue and I don't know how I can speak to a real person. Any suggestions? Thanks so much for your time and help!

I had an account for almost a year that I didn't know I had and never used. Just canceled but I think I should get a refund for months it wasn't used. Please email me 

only subscribe annual 1 year, but still charge the 13 month😂😂😂😂😂😂donno why?How to get my money back 😂😂😂😂😂