Account, Payment, & Plan

Hello! I have had an annual subscription to Adobe Premiere Pro since January. I would like invoices to be issued to my company with a Tax Identification Number. In the payment plan settings, you can only add a VAT number, and that is not what I want. Where can I change the information about issuing invoices.Regards and thank you!

I have the Creative Cloud All Apps membership which I started over a year ago, and now when I want to cancel the plan, it's telling me that I have to pay an early termination fee despite it being over a year now, why is this?

Me faltaba dinero en la tarjeta de crédito y cuando verifiqué el historial de la tarjeta me di cuenta que Adobe ha estado cargando dinero de mi cuenta. Ayer lo hicieron, intenté comtactar soporte y no pude y hoy cuanso volví a mirar me di cuenta que habian cargado 100$ que en mi país es un montón de dinero y lo peor es que no sé de que se debe. Necesito solicitar el reembolso de mi dinero y los Agentes de servicio no sé donde se metieron.  

I have a very old computer, but for many years, happily used CC 2018 apps. I recently changed my payment method from credit card to paypal. .In doing so Adobe Application Manager stated I need to login to start a trial version. Now, trial version is run out and cannot access apps. Is there a way to reconnect my CC 2018 apps to my subscription?

저는 Adobe Illustrator 체험판을 2월 8일에 사용하기 시작한 후, 며칠 동안만 사용한 뒤 플랜 취소를 깜빡하고 프로그램을 삭제했습니다. 그 후 7개월 동안 결제가 이루어지지 않아 구독이 취소된 줄 알고 있었습니다.하지만 어제 결제가 이루어지면서, 구독이 여전히 유지되고 있었다는 사실을 알게 되었습니다. 프로그램을 삭제한 이후 전혀 사용하지 않았고, 구독이 계속되고 있었다는 것도 인지하지 못했습니다.이번 달에 결제된 금액은 소액이더라도 제 생계와 직결된 금액으로, 다른 중요한 용도에 사용해야 하는 돈입니다. 14일이 지났는데도 전액 환불을 해주는 사례가 종종 있던데, 저도 가능할까요?I began using the Adobe Illustrator trial version on February 8th and only used it for a few days before forgetting to cancel the plan and deleting the program. Since no payments were made for the next seven months, I assumed the subscription had been canceled. However, I found out yesterday that a payment had been processed, meaning the subscription was still active. I haven’t used the program since deleting it and was completely unaware that the subscription was still ongoing. The amount charged this month is critical for my living expenses and is intended for other important purposes. I've read that full refunds are sometimes provided even af

Hey there i had bought the Lightroom cc app on App Store with my mobile phone then when I wanted to buy the Lightroom cc app for my computer I had to cancel my mobile app through App Store. when I did I still was not able to buy the complete formula for my computer (Mac).I created a new adobe profile to be able to buy the app but now my documents and all my previous works are related to my first adobe account. how can I get all in one account? thank you

 I bought the ALL APP package, I didn't need it so I asked for a refund, the support staff helped me refund to a new card, but in the end it was still refunded to the frozen bank. It's all a lie, they are a professional scam company  

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Hello,Last year I bought a 1-year Creative Cloud subscription for my study, it was a student price of around 230 euros. This September I got a message that my subscription got extended to next year, something I don't recall signing up for. Not only that, but they charged me a full 430 euros.I canceled my subscription (within 14 days) and Adobe tells me I will keep Creative Cloud until next year, however I need my money back and don't want their service. How do I receive a refund?Thanks in advance 

Can I cancel the billing? I no longer use the service. The bill hasn't been settled yet.    [Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]  

Due to financial difficulty, I stopped paying my monthly subscription bill in May. I can't use the apps now, my account has been suspended. I pay through my credit card and since my card balance is never enough they can't take anything. If I don't cancel my plan, would Adobe send an invoice for the following months? The last time they sent an invoice was in May and it was paid. I may have had access to my apps in June but I think from July, I couldn't access any apps. How do I cancel my plan when I'm not using the apps? They won't let me cancel it since the last payment had failed. 

I started my free membership, there was no money on my card and after a while my membership ended, but nothing happened because there was no money on my card, now I want to cancel my membership, can you help me?

Hello i bought a 1 month creative cloud code from G2A and when i try to redeem , it says this page is temporary disable , try again later . I never had subscription in adobe so i wonder how does this 1 month code works and why i am getting this error since i cant contact the support because the AI chat says they are only available from a certain time

Hi,This morning as I was opening illustrator it said I no longer had access to Adobe CC as my monthly subscription plan was deleted/never existied and all of my invoices disappeared with it. I have tried to get in touch with an agent via live chat but since my account is registered with a University my 'Administrator is my designated point of contact'. I am continuing to be charged by ADOBE even tho it says I have NO plan. 

Dear Adobe Support,I opted for a free trial of Adobe Pro and Illustrator, and while I cancelled the Pro trial in time, I may have forgotten to cancel the Illustrator subscription. I noticed a charge of $34.49 USD for Illustrator on September 13, 2024, despite having no activity or use of the app.Since I do not require the app and it was an oversight on my part, I kindly request a refund for the charged amount. Please let me know if any additional information is needed to process this request.Thank you for your assistance. 

HelloI'm having troubles with the updates to my CC desktop app. I receive the error message 'Creative Cloud update failed' and error code 198. This happened 2 weeks ago, with a different error code, and at the same time some app updates failed. I was helped by Adobe's online chat support, but had to remove then reinstall the CC desktop app, as well as all my apps.Now the problem with the CC desktop app update has started again, but with a different error code (198), and there is no information on this error code on the Adobe pages.Has anybody else been experiencing these issues, or know what the error code means?Thank you.

I paid 300 danish kr. for one month subscription. After 6 days i cancelled - and then i should be allowed to edit for the rest of the month. When i launch Premiere pro i'm not allowed. Your premiere pro subscription has been suspended. I want my money back or 24 more days. I'm feeling scammed.

My school Kalmazoo Valley Community College changed its access for personal laptops using the Creative Cloud. I purchased the Adobe Creative Cloud Suite for my laptop. I used my student email as I had previously, but I am still showing Access Ended on Premiere Pro on my apps. Did I miss something when I made my purchase? How do I resolve this?

Today I installed After Effects through a personal email, but when I went to the Creative Cloud app on my Mac it said it was logged in via my email for university and it had started a 7-day free trial. why did this happen? and also what happens after that trial ends? I can't find any way to cancel the trial and I do not want to accidentally charge my university money.

Hello I re-updated my payment method and purchased my student subscription but it's marked as pending and I'm not able to use the apps 

I needed illustrator for a project that whould take up 1-2 months and I thought that I had purchased it for a month and could cancel when I would be done. I realised that I had signed up for a year of adobe and if I cancel now I have to pay a rather large fee. What should I do? I had no idea there was a fee for canceling and I know that's my bad but is it possible to cancel without paying the fee? I'm not going to use adobe for a whole year and it feels like a complete waste of money. Please help!!!

Cancele mi plan antes de terminar la prueba gratuita y aun asi me cobraron!! sin mi autorización necesito urgentemente saber si se me va a reembolsar el dinero 

Hallo zusammen, ich möchte mein bereits bestehendes Standard Abo (61,95 €/Monat Creative Cloud mit Allen Applikationen) auf ein Studentenabo umstellen.Unter dem Reiter "Besser geeignetes Abo finden/Abo wechseln"  > "Benötigst du Hilfe beim Aktualisieren oder Auswählen eines Abos (Jetzt loslegen)"  gelange ich zum Punkt: "Teile uns mit, warum du dein Abo wechseln möchtest. Wähle eine der folgenden Optionen aus, um fortzufahren." > Wählt man an dieser Stelle die Kachel "Ich bin Student/-in" aus, gelangt man lediglich zu einer Übersicht des aktuellen Abos und kann dort keine Änderung vornehmen. Wie ist es möglich, das bereits bestehendes Abo anzupassen? Besten Dank! 

I got charged for a subscription that I cancelled in the first day of my free trial. I have email evidence of this.I never thought I would have to use a messaging board to try and connect with someone who can actually help me. But I've been searching everywhere including waiting for an answer from the chat for nearly an hour now. I need a direct link to apply for a refund and not a link to everything but how to apply for a refund which is what I've been given so far.

I have been months trying to contact sales in order to get any pricing details besides the free tier for acrobat PDF services in order to use the API for table an image extraction from multiple pdfs and I did not get any response at all.