Account, Payment, & Plan

Hello team,I created a new account on Adobe Express and opted for 2 weeks free trial by selecting the Rupees 480/ month plan after the trial ends. But as soon as I set up the autopay, Rupees 480 immediately got deducted... Kindly refund the money back as I want to try your services first and then opt for monthly/ yearly plan. Thanks& Regards,Raj Soniminde ( India)

Here are what I've tried:1. Log in again.2. Refreshing the page.3. Contact online assistance but no real person is there to help.  Please help me. Thanks!

Hallo, ich habe ein Problem mit dem Reaktivieren meines Abos.Ich hatte das Abonnement vor ca. 2 Monaten gekündigt und würde es jetzt gerne reaktivieren. Aber jedes Mal, wenn ich das versuche, wird mir eine Meldung angezeigt, dass der Kauf nicht unterstützt wird, da ich das Abo angeblich schon gekauft habe. Was aber nicht der Fall ist... Mir wird ja auch überall angezeigt, dass mein Abonnement ausgesetzt ist und ich kann auf die Programme nicht zugreifen.Woran liegt das und was kann ich da machen? Vielen Dank für die Hilfe im Voraus 🙂 

SEND MY REFUND CHECK OF 130.67, IT'S BEEN OVER A MONTH.

Got the 'Serial number is no longer valid' warning out of the blue, relating to a very old install of CS6 (upgraded from CS5.) Ordered from Adobe about 12 years ago. I still have the boxes and a delivery note.The main problem now, though, is that my Adobe account seems to be inactive so I can't get help from the Chatbot to access an Agent.I can sign in with email address and password, it knows me (addresses me by name) but I have no products listed in my account. They were there last time I looked years ago, but not now. The Bot tells me  there's no active account at the email address I just signed in on .... and I need an active account to get access to an agent.  Where to go from here - any suggestions?   [Mod: Moved to the Account, Payment and Plan forum]  

A AT exige que os serviços prestados pela Adobe a empresas nacionais tenham que ter o suporte documental do Modelo RFI e Certificado de Residência.Como posso obter estes 2 documentos?

Is there some way to buy the PSe 15 version on disk? DVD...or at least if i was to buy it, would adobe help me to get it all onto dvd's as I download it so it's done properly for when I buy another puter? backups never work out rightfor me. And I really hate paying for software that I can't save to an external device, being as I buy it..

je veux annuler mon compte, je l'ai pas utilisé et j'ai contacté le support technique durant la période d'essai puisque je ne pouvais pas me connecter pour l'annuler, il y'avait des problèmes techniques mais le compte n'est pas annulé 

<email address removed> 으로 계정활성화 후  로그 아웃 하고 다시 재로그인 할려고 하는데 비빌번호 분실로 다시 로그인이 되지 않습니다.. 그래서 플랜취소를 못했습니다.. 빨리 취소하여 주세요... 핼프미!!

I just spent time on the most frusturating customer service hotline I have ever been stuck on. I called to discuss why my account was being charged on both my personal debit card as well as my company's credit card. Not only did they have no answers for me, they refused a refund of either card. I am owed a total of $416 but they only agreed to refund me $169 of it. I don't understand how you can ethically tell me that it is ok to charge two cards for one account. It also terrifies me to pay for a service that makes it extremely difficult to cancel. Makes me feel that this company is extremely unethical.  Please, if someone has any advice on what department to contact or what process to go through, I would be grateful for anything. 

Hello,I purchased Adobe Creative Cloud in May, but I recently noticed that I've also been charged for something called "Adobe Stock" over the past few months.I had no idea what Adobe Stock was until now, and it was never my intention to purchase it. Unfortunately, I've been spending a significant amount of money on it without realizing it. I would like to request a cancellation and a refund for these charges.I believe I may have been unknowingly enrolled in this service, but I’m not sure how or when it happened. Can someone please assist me with this issue?Thank you.

Hi all, I've spent the last MONTH trying to buy a FrameMaker license. Yes - a whole month. It all looks so weird I thought I ask if anyone has had a similar situation. I need to purchase one FM license for my company account (I am currently writing from my personal account). And I then need to assign the license to a team member.  So, because one cannot simply buy such a license, it has to be done by the help or support. Our company already has the Creative Cloud license done like that. Took a few minutes to set up and finish.So, for FrameMaker, I contacted them on 1st of August and literally got one reply per week to each of my questions. I finally had to ask them if I could get more replies than just one per week. So they started moving. In two days all was set and they sent the link to enter the billing details which we did. Then they tell me the cedit card was rejected. Well, it wasn't, actually, instead the screenshot they sent said that a credit card cann

Hello everyone,I'm a private subscriber of several Creative Cloud Apps.And now that I'd like to change my Adobe ID from private to business, my question is:How do I change the VAT number and billing address?If anyone could help, I'd be very happy.Thank you very much in advance

The Adobe team subtracted a fee before my free trial was over. I planned to cancel. Now I have to pay a cancellation fee TOO?! This is robbery. And they make it extremely difficult to get hold of someone to help with this. 

This account belongs to Meir, 78 years old, whom 2 years ago pressed the "free trial" button on adobe pro. Sure, it's his own responsibility for pressing it, but then he never used the product as he is unable to actually understand the basics of using a computer.This is his son.A year ago I helped my dad, contacted adobe support about the issue, getting no help which made us cancel the plan with paying the cancellation charge, just to finish this. This is still kind of our responsibillity as we did buy the plan, but I would have hoped for understanding.But, even though we finished the support call, allegedly cancelling the plan and paying the fee, the plan apparently never stopped, and was auto renewed.I spoke with support today, only to get abruptly shut out of the converstaion by the support.My dad can't read emails and can't use the account, we just want to finish this, and get a refund for the time the subscribtion was active even after we cancelled it + a refund for the cancellati

I no longer need my Adobe plan.I was charged nearly $600 for my annual plan on August 14, 2024. I have not used the programs & canceled my plan, but want a refund for the year 2024 because I just got charged for the year recently. I tried reading comments on here & the chat bot, but there is no email or phone number to contact or clear information of how to request a refund. I would be very grateful for some help.I am a new grad and $600 is a lot of money.

Anyone else having problems getting on adobe payment 

I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.

Help pls, I started my 1 week free trial of illustrator, now I want cancel the subscription, but in my profile there's nothing. Yesterday I paid for the first month with the automatic payment, but in my profile in the plans section there's nothing, it's like I don't have a plan.

Hi I had free trial on may  , but I missed cancel your subscription. I already paid for 3 months fee , without any useSo I checked un-subscription fee is over 100$.  but I don't used it for 3 month. Can you cancel and refund , is possible? 

I have been assigned a task to teach Graphic Designing (Photoshop) to 100+ students in a college. The course is approved and recogised by K.S.E.E board Bangalore, India.I would like to know how can I have access to Photoshop to teach all these number of students?  regards,Kulbhushan

Hi Jasmine Flanagan, You placed a $28.99 AUD order with ADOBE SYSTEMS PTY LTD (paypaladmin@adobe.com)View or Manage Transaction You won't be charged until ADOBE SYSTEMS PTY LTD processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.Your money will be transferred when the seller processes your payment.To see the full transaction details, log in to your PayPal account.Transaction IDO-37326542YF245362RTransaction date11 March 2024 11:35:24 PM AEDTSellerADOBE SYSTEMS PTY LTDpaypaladmin@adobe.comInstructions to sellerYou haven't entered any instructions.Description Unit price Qty Amount APCC,ALL,MLP,DRI01,MAU,001,N/A(MONTHLY)Item No 30000058$26.35 AUD1$26.35 AUDSubtotal$26.35 AUDTax$2.64 AUDTotal$28.99 AUDSent to paypaladmin@adobe.comSent from cagmech@gmail.com

My bank is deducting the subscription fee but I can't find my account. How can I cancel it?

I had a subscription, it was cancelled, at that point I was told by a representative I had no subscriptions active subscriptions, anything on the account. 3 months later I realised they'd been charging me mistakenly. I got refunded, I asked them to delete my payment details and not charge me again. 2 months after that I realised they were still charging me. I got a refund, I again asked them to delete my details. 3 months later they are still charging me. I have spoken to agents 4-5 times, I was promised callbacks that never came, I'm never rude, yet they end the conversations randomly and claim they can't find the payments, I've sent them screenshots of my bank statements to prove the payments. They also keep asking me for the first 6-8 numbers of my card and the last 4, basically the whole card number, I don't even still have the card. I know whoever's reading this is at no fault whatsoever, but could you please escalate this to a manager because I will be going t

I did not know I was signing up for an annual plan.  Now, I want to cancel it.  Adobe will charge me the remaining total balance of the contract which I did not intend to sign up for.  Please help.