Account, Payment, & Plan

Al intentar cancelar el pago, la moneda de la tarjeta es Pesos Argentinos y como previamente estaba en Chile, no puedo avanzar en el proceso de pago. Alguien conoce como hacerlo?Gracias. 

Hi, Looks like I slightly missed the 14 days frame that I had for a trial which makes it impossible now to cancel subscription without a fee. Any chance I can still resign? How can I contact real Adobe people, not the chat bots? I had ambitious plan to create a logo but no chance I can do it BTW what is the point for charging fee after resigning which results in taking my access away to the apps? If you want to charge me for +/- 6 moths period at least keep the access for this time lol RegardsMatt

Hola comunidad, vengo con una pregunta acerca del pago por medio de paypal, realice el primer pago por medio de Paypal y lo elegi como mi método de pago, pero tengo una pregunta, me toca pagar el día 24 de cada mes, pero el pago aparece en la página de Adobe para pagarlo como el primer día que realice la subcripción? mandan un correo? perdón que mi duda suene algo tonta pero es la primera vez que pago con este método en este tipo de servicios. Muchas gracias espero pronta respuesta.

Adobe charged me 36€ after I tried a free 7 days trial that I deactivated after one day. Can someone explain this to me please? How do I get them to pay me back this charge? 

For months, Adobe has sent me emails to inform me that my account will renew automatically in July. I have contacted them each time to say HEY, I CANCELLED MY ACCOUNT, DIDN'T I? Please confirm that you won't charge me and please stop emailing me.  Last time I ended the chat in anger and they had they audacity to call me TWICE afterwards at 10 pm (with a number I had not provided for this purpose). Each time they send these messages telling me that my account will renew, and I get in touch to make sure they know it's cancelled, they come back later with assurances that my account is cancelled and that the email was simply a glitch and that I will receive no further messages. And no, I'm not subscribed to ANY lists. WHY did I just get another email? What is going on?! Do I not have the right to refuse any further contact? If I literally say "NEVER EMAIL ME AGAIN" they apparently think that means "Please call me as soon as I end this chat, and email me in a month." Complete

Bonjour, Votre site propose un essai gratuit pendant une période de 14 jours qui a débouché sur un abonnement de 23,99 euros/mois durant une année.Pourriez-vous me transmettre mon autorisation de prélèvement car je n'ai rien signé, hormis  renseigner mes coordonnées bancaires pour cet essai gratuit.Aujourd'hui, ce prélèvement n'est pas résiliable, sauf paiement d'un forfait de résiliation.Je suis donc prise en otage et abusée par votre société qui ne tient pas compte de ma demande de mettre fin à ces prélèvements.Cela ne remet pas en cause la qualité de vos logiciels mais dévoilent des pratiques d'hameçonnage. Je transmets ce message au service de défense des consommateurs. Je vous remercie de stopper ces prélèvements et bien entendu sans payer aucun frais.       

Good Morning, I have a problem because 14 days have passed since my 2 plans and I would like to cancel them but I can't and I don't have enough cash on my card, what can I do? Can someone help me? Maybe I'll give my account details and someone from the moderators will cancel it for me, please I need it so I don't have these planssomething like this is displayed and I want to delete this plan but I couldn't within 14 days because I had a lot of work to do     [Mod: Moved to the Account, Payment and Plan forum]   

Hi,I've mistakenly purchased a mobile subscription to Lightroom. I don't want it as I want to be able to use Lightroom on my PC as well.I've asked for a cancellation and refund via Google play but they say I need to contact the developer. Does anybody knows who I need to contact? It's quite frustrating that I'm locked for a year in a mobile subscription and that I cannot get the subscription I want. Regards,Alin

Boa tarde.Aderi ao plano experimental do Creative Cloud no inicio de agosto e cancelei o plano antes da cobrança. Desvinculei o meu cartão bancario da minha conta, e mesmo assim o dinheiro foi retirado da mesma  e agora nao tenho nenhuma fatura na minha conta que me permita pedir a devolução do dinheiro. Preciso de ajuda a ter o meu dinheiro de volta. Obrigada

I cancelled my subscription on 10/07/2024 and have since been charged twice on 19/07/2024 $11.78 and 17/08/2024 at $11.70. I understand these are not large amounts, but I went through and cancelled my subscription, recieved the email to confirm it was cancelled and then this happens. I am fuming becuase I have tried to chat with someone twice on the matter and have had the conversation finished before I coud even say anything to either of them or explain what was going on.This is some of the worst customer service I have ever had the displeasure of experiencing. 

So I got a plan for like 19 euros which I want to cancel now. However, when I go onto the link suggested by Adobe, it shows me the message in the photo attached.What can I do? Also, I've seen something related to a cancellation fee. Is there any way to cancel the plan without that fee?

I just made the payment for August 2024. But he still wants payment. What could be the problem? The payment has been received, it shows both from the bank and the invoice appears on my Adobe profile. But now there seems to be an invoice problem.

today I canceled my creative cloud plan and I want to activate it again, I have been using it for 1 year, how will it work?

Hello. A few months ago I signed up for Adobe Captivate. Unfortunately, I have found it to be deeply flawed, so I will use another application going forward. The problem is that there is no option to turn off auto-renew; I can "cancel early" in which I'm charged basically half the entire year's cost, so that's not the option I'm looking for. I only want to ensure this does not renew. I don't want to have to login on the exact date and time to cancel the service, especially since I won't be using it, so I can very easily forget to cancel on that exact day and time. I would hope that (forced renewal) is not Adobe's objective with this approach. Can someone tell me how to ensure this service does not auto-renew? Thank you.

When I say I dont have it.. I mean I DONT have it. I have 13 pounds

Hello,I recently downloaded and tried Photoshop. Unfortunately I forgot to plan my free trial on time.It tried to bill me, but I don't have funds even for it. Is there is a way to cancel it fully, as I don't plan it to purchase it for now.Please help with this issue.

Recently my subscription on AE was automatically payed, though I wanted to cancel it. I don't even use AE now in the first place, so I cancelled it, but money didn't return. Is there a way to fully cancel subscription for already paid month?

I am Ramasamy from Chennai India.  I applied for 15 days of free trial of Acrobat and then continued it for one month and then found it uselesss for my srvices. before  completion of one month I cancelled my subscription, but adobe continued charging me second monh inspite of my cancellation.again I canceelled the subscription online even then next month also adobe debited my account through auto debits.  finally this month they charged six times the subscription amount and I got the message my adobe facility is cancelled, I am a senior citizen the amount is huge loss for me,  Adobe uses complicated steps for cancellation especially for senior citizens like me to understand fearing further debits, I have blocked ny debit card  I request adobe to return the cancellation fee atleast.

Hello, I'm getting an issue while installing Substance Painter on my computer. I'm eligible to get it for free and I already downloaded it several months ago. But I took a creative cloud subscription and can no longer download it.It seems that my subscription """erase""" my eligibility. When I try to download it, it asks me if I want to try or buy it. You might wonder why I want to download it again if it's already on my computer... the reason is that the latest update isn't showing up when I'm looking for updates on the application. And last but not least, I can't find anywhere how to contact Adobe, any support, anything ...? Thank you,Damien.

hi I accidentally hit to subscribe but cancelled right away my question is will I still be charged

Desde el año pasado empece a pagar la suscripcion para todos los programas usando mi correo de la universidad. Llevo unas cuantas semanas sin usar los programas, pero hace unos dias cuando intente iniciar un programa me habia cerrado la sesion y me pedia ingresar de nuevo. Una vez lo hice me sorprendio ver que no podia acceder a ningun programa y me sugeria empezar periodos de prueba, lo cual no tiene sentido pues estoy pagando por todos los programas.  Cuando intento ingresar a gestionar mi suscripcion no puedo hacer nada, ni cancelarla, aparentemente es como si la gestion de los programas los tuviese la universidad, pero los pagos se estan haciendo desde mi tarjeta como de costumbre.  Estoy bastante inconforme y deseo cancelar mi suscripcion, alguna idea de como puedo hacerlo?  

Buenas tardes,  baje version de prueba de adobe acrobat pro que dura 7 dias. En ese plazo cancele la suscripcion pero a pesar de eso me generaron un cobro de $16.300.- aprox.  Luego de esto ingese nuevamente a la aplicacion para darme de baja nuevamente y dicen que me cobraran $ 62.000 por termino anticipado de contrato, cosa que nunca autorice.  Favor revisar la situacion e informarme a la brevedad. Mi correo es [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]   Encuentro una sinverguenzura lo que hicieron,  necesito una solucion a la brevedad   [Moderator moved the thread to the correct forum]

My adobe and gmail accounts were hacked. I can't recover my account and it keeps taking payments, I want a refund and my account to be closed.   <email & image removed-kglad>    

Hola. Me podríais decir que banco de imagenes me incluyen en la suscripción anual de 36,29€ porque no la encuentro y entendí que me incluian un banco de imagenes.

Nach einer Ergänzung meines Abo's PS / LR um InDesign und Illustrator, bucht Adobe den Betrag für PS / LR doppelt ab.  Nutzung auf 1 Rechner, Rechnungsausstellung auf 1 E-Mailadresse. Hintergrund könnte sein, dass Warnmeldung von Adobe, dass mein PS / LR-Abo gelöscht wird, wenn ich nicht bestätige. Da nur eine Lizenz auf einem Rechner gebucht wurde, war nicht absehbar, dass es sich hier um eine Bestätigung für ein weiteres Abo handeln könnte. Denn das stand ja völlig außer Diskussion, da schon vorhanden. Hier ist zu erwähnen, dass ich seit sehr vielen Jahren Kunde bin und schon unterschiedliche Pakete gebucht hatte. Da Adobe sich weigert, eine E-Mail-Adresse seinen Käufern zur Verfügung zu stellen, wurde der Support ausgewählt und 2x weitergeleitet, bis eine sachkundige Person den Chat weiterführte. Diese Dame ließ sich die Kontoauszüge und Rechnungen zeigen und bestätigte, dass die zweite Abbuchung, nur 6 Tage später für den gleichen Zeitraum und das gleiche Programm nicht rechte