Account, Payment, & Plan

Hoy he recibido un cargo en mi tarjeta aunque  no tenga ningun plan activo ni configurada la tarjeta autirizada para los cobros.Solicito la devolucion inmediata.

11 Haziran 2024 tarihinde y***********@gmaail.com adresiyle kayıt oldum ancak böyle bir e-posta adresi yok. E-posta uzantısını yanlış girdim. Şu anda şifre değiştirmek için kod istiyor ancak böyle bir mail olmadığı için kodu alamıyorum ve hesabıma giriş yapamıyorum, uygulamaları kullanamıyorum. Yardım edebilir misin?

@AdobeCare Hi, I canceled my After Effects free trial but was still charged. The automated responses aren’t helping. Can you assist me with a refund? Thank you!

J'ai résilier mon abonnement gratuit bien avant les 14jours, presque un mois plus tard je remarque je suis débitéeImpossible de parler à un humain puisque je n'ai plus d'abonnement.Quelle galère !

Hi everyone,I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $114,95 for a monthly subscription. I would like to request a refund for this charge.I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.I am a student, and I am on a tight budget. I cannot afford to pay $114,95 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.Thank you for your time and consideration.Sincerely, Hong Anh

Hola, quiero comprar un plan de estudiantes, pero me aparece un fallo y no me deja hacerlo, he puesto todos mis datos correctamentes e incluso probé con otras tarjetas, pero ninguna funciona y no es fallo de las tarjetas ya que SÍ he podido hacer otras compras con estas mismas, ayuda por favor 

 Dear Adobe Customer Service,I am writing to request a full refund for my recent Adobe Creative Cloud subscription. I understand that the standard policy is to only provide refunds with in 14 days of purchase, and I have exceeded this timeframe. However, I would like to humbly request an exception due to my unforeseen financial circumstances. I need this money because I need to pay for school. It makes it difficult for me to continue using your service. I'm sorry I didn't read the notices.I didn't want to renew the subscription but Adobe deducted my money. This is a bar bill showing Adobe subtracted several bank accounts. I no longer need to use adobe because I have another account that is also issued. I was hoping to get a refund. I'm very sorry for the inconvenience. Thank you very much.https://drive.google.com/file/d/1nRU_m71Ez_eugLEFqzqyZ-S3D6vaxsVt/view?usp=drivesdkSincerely,Hong Anh.

Hello, I have a problem with creative cloud, namely after purchasing a photography plan, I can download and use the Photoshop and Lightroom applications, but the plan cannot be loaded on my account, and generative credits cannot be loaded. After purchasing the plan, do I have to wait for some time until everything is loaded or is something wrong?

Ich habe heute eine E-Mail erhalten, in der stand, dass mein Abonnement ausgesetzt wurde, weil meine Zahlungsmethode nicht erneuert wurde. Also kaufte ich einen neuen Einlösungscode für ein Jahr und gab ihn ein.Trotzdem änderte sich der Status meines Kontos nicht, also erneuerte ich meine Zahlungsmethode. Nach einiger Zeit wurden 11,25 € auf die erneuerte Zahlungsmethode überwiesen, und der Status meines Kontos wurde wieder auf verfügbar gesetzt. Daraufhin erhielt ich eine E-Mail, in der mir mitgeteilt wurde, dass mein Abonnement im folgenden Monat für den Jahresbetrag von 141,94 € verlängert würde, und der von mir eingegebene Einlösungscode für ein Jahr wurde als bereits verwendet angezeigt. Ich verstehe diese Situation nicht. Ich möchte meinen Einlösungscode verwenden, ich habe ihn heute gekauft, und er ist durch den oben beschriebenen Vorgang verschwunden.

My Adobe Creative Cloud 1-year subscription purchased on March 4, 2024 was simply canceled. There is no refund or option to reactivate the account!As soon as the news came out that there would be an increase for Turkish users, I purchased a 1-year account on the adobe site at the price before the increase.Today I received the following e-mail:We are reaching out to let you know that our fraud prevention experts have identified fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. Your subscription has therefore been canceled and you will no longer have access to the Adobe apps and services covered by your subscription.For more information, please contact our dedicated customer support line at 00800-4488-23640.Best regards,Adobe Genuine Product TeamNow there is no 1-year subscription defined in my account. You took my money? This policy of a company like Adobe is wrong! I want my account reactivated! When I write to the support team, I get the answer to contac

Ya realice el pago y ya me quito dinero de mi tarjeta, pero me sigue apareciendo que hay un probla de facturacion, trato de contactar a soporte o alguien que me ayuden y nada, alguien sabe alfun numero de contacto.O como se puede resolver.

hey !there are some people abusing adobe's free trial as it still works even after the 7 days finishes it still works ! i got some friends abusing that and making a new account for themselves every month while i pay for my subscription at work with full price so i dont see that fair so i guess you should watch out and fix that bug and make the trial really just lasts a week or cancel it anyway !thanks and i hope i helped 

I signed up for a trial - and am now paying on a monthly rolling basis. When i log into my accout it says I have no plans. How do I cancel this monthly payment to adobe, when adobe does not recognise me as having a plan?! Please help! C

Hi Everyone! First time I've asked for help, hope I'm posting in the correct discussion! ...Thanks to my ASUS Motherboard promotion, I've started my trial with a free code for 3 months of full Adobe CC all app.All without setting a payment method, cause of course why do you need a payment method if you have 3 months free? Now 1 and a half months after the end of the trial, I want to change my plan to a smaller one (Only Photoshop for example) because now I need to start using it, I don't want to be charged for Adobe CC All App type of subscription, just to be refunded in a second moment with the APPLICABLE refund for it, when I chose the new plan. Here is the page where I've read that: https://helpx.adobe.com/manage-account/using/change-plan.htmlCan anyone help me understand if, at last, when I add the payment method, I'll get all the money in excess back*? And how much time it will take? There is a different way?*or there's some sort of fine/penalty becau

I was cancelling my adobe stock subscription when there was an offer about an extra month for free. I clicked accept, and the text appeared that if your current plan ends within 48h, you might be charged and the free month will follow. My plan ends tomorrow and I do not want to be charged for the next month. How to I revoke the accepted free trial?  

Plz help   [Moderator moved the thread to the correct forum]

I downgraded my account yesterday (can't afford the $59.99 plan any longer) to the Photoshop Photograpy plan. Today I had to download and print out some PDFs. Acrobat Pro opened and now I'm being presented with a window indicating there's a seven-day trial I must cancel in a few days to avoid being charged for it. I didn't sign up for an acrobat trial - I saw there's a version of acrobat included with my new plan.  So, I'm wondering if there was something else I was supposed to do after downgrading in order not to have the other programs, such as Illustrator, InDesign, etc.? I see they're still shown on my computer. Am I supposed to uninstall them? I assumed since no instructions were given after downloading that they would be removed by Adobe. And hopefully without making my old CS6 programs unusable. Thanks. 

I keep getting this prompt that tells me to change my password, but when I click on the Continue button absolutey nothing happens.Any solutions?

How can we, as a community, address the ever increasing price of these products, that with every update get more and more watered down?They control the software, they control the price. What do we have to do? All collectivly move to adifferent platfrm or something? Or is it just like, only artists who have  limitless income are allowed to create content? Asking, for a friend. Oh, and lets just say, why the hell is the MMB STILL not the grab tool in photoshop?! For 75$ extra dollars a year Adobe should have coded this into the application by now.

I have an adobe plan that I have been using for 1 year. I have my all projects inside. There was a problem with my card while making the payment today and I could not renew my plan. So I purchased 1 more plan to check whether the problem was with my card or the system. I currently have two separate plans and I can't use either of them. Because I need to re-download the applications to use the plan I just purchased, but I already have all apps on my computer. I don't know what to do. If I redownload all apps according to the plan I just purchased, will my previous files and apps saved on my computer be deleted? By the way, I use the same username and e-mail address for both plans, so I have no idea how to fix it without losing my projects. I would appreciate your help. Thank you.

This evening, I bought a subscription to Adobe Creative Cloud through a the website we use for education-professionals. I had one last year.  I always use different emailadresses if I get a new licence so I cannot get confused. I do this by adding +1 or +2 etc. behind my original email (example+1@gmail.com). So last year I had a +1, and now I ordered with a +2-account. Here's the problem: i cannot create a +2 account, because it says it belongs to another account. BUT, if I try to sign in with that same +2-account, it says no such account exists. If I login with my +1-account and try to change the email to a +2-account, it says it cant, because that adress allready exists. I cannot call, because my +1 account isn't paid, and I cannot make or login to a +2 account.Help me please.

I had a monthly subscription that I canceled immediately after paying on the 14th of  May 2024. I still haven't received my refund. Please assist 

Hello, I needed to take out a free trial to sign a one off urgent document while I was away from home, but forgot to cancel it. I am still within 14 days of taking out the initial contract, please could I have a refund? Thanks! 

Hello, I left an Adobe annual subscription activated, I want to cancel it and request a refund

  Dear Adobe Stock Support Team,I am writing to formally request the deactivation of my Adobe Stock subscription. Unfortunately, due to recent changes in my personal and professional circumstances, I find it necessary to reconsider my current financial commitments. While I have greatly appreciated the services provided by Adobe Stock and have benefited from the extensive library of high-quality assets, I must prioritize other expenses at this time. I sincerely apologize for any inconvenience this may cause and thank you for your understanding. I hope to resume my subscription in the future when my situation stabilizes.