Account, Payment, & Plan

I have an active subscription for Adobe Acrobat Pro DC. It has been working well and payments are made every month. In the last few days, it has stopped working. I get a 'Subscription Expired' button. When I log on, I can see that the paid subscription is there.When I try to contact Adobe support, there is no help. The Chat is 'currently closed' and the phone line rings busy all the time.We have tried several things on this end including reinstalling the software, but nothing helps. Is there something we can do to get the subscription to be recognized? It is really bad to be paying for something that is not actually available for use and then to have no support or help available to fix the issue.

Currently, invoices are issued in my name and surname. I want to change them to be issued in my company's name. How do I do that?

I am writing to express my deep frustration and disappointment with your subscription cancellation process. For several months, I have been trying to cancel my subscription, yet your system has continually blocked my attempts, demanding payments that I do not owe. This is unacceptable and feels deliberately obstructive.I am not interested in continuing this subscription, and I refuse to be forced into paying for services I neither want nor use. I demand that my subscription be canceled immediately, without any further delays or unjustified charges.I have lost all confidence in your service, and I expect you to address this matter promptly and professionally.Cancel my subscription now.I hope that you still have the ability to understandNo Thank you 

Hi, i am from Poland, and i am planning to buy one year subscription, will the invoice be in my native language or in english?

I was using the 14-day free plan for Adobe Premiere. I deposited 800 Turkish liras to my card linked to my Adobe account for a personal business. This money was automatically withdrawn from my bank account. Then I canceled my plan and asked for my money to be deposited into my bank account, but I did not receive my money. 

Why I can't access to my account plan?

Dear Adobe Customer Support, I recently signed up for a 7-day free trial to test Adobe PDF and provided my credit card details for this purpose. Within the same day, I realized that the product did not meet my needs and requested to unsubscribe. However, I did not receive a confirmation of my unsubscription, and later discovered that my card had been charged. When attempting to stop the auto-recurring monthly payment, I was informed that I had been enrolled in a yearly subscription plan, which incurs a penalty fee of over $100 for early cancellation. This was not clearly communicated during the sign-up process. I find this practice to be untransparent and misleading. It appears that the company prioritizes profit over customer satisfaction by compelling customers to commit to a yearly subscription under the guise of a free trial. I request a clear explanation from your team on how I can cancel my subscription without incurring this penalty. I have already paid for t

Les ha pasado que comunicarse con servicio al cliente de Adobe es imposible? Les cuento que desde hace 3 meses me debitan doble el plan y NADIE hace nada, llevo todo este tiempo intentando una solución amable y no ha sido posible. Además cansada de regalar mi plata, (víctima de este robo) no me dejan cancelar la cuenta sin que me cobren una multa. CÓMO ES POSIBLE ESTO? A alguien más le ha pasado? Los leo 

I used free trial on Adobe Illustrator, after the end of free trial, i have been charged 22$, but i don't use, that's why i want refund, how can I 

I have tried several times to change my bank debit for payment. keeps getting rejected

I used my student email to get an Adobe Stock account for the free trial, but I forgot to cancel after almost a year. Now, when I try to cancel, my plan does not show up on my account — only the default plan from my school that does not include Adobe Stock. So, I cannot cancel. However, I'm still getting charged about $44 per month. How do I cancel? I tried to contact Adobe, but they won't help me unless I'm signed into an account and when I try to sign in to my student account, it tells me to contact my school's IT administrator, but they haven't been helpful. 

I have a question about Adobe credentials in general. When I change my password, I have to remove all of my Windows credentials. Today, I removed something like 70, most of them Adobe credentials. Is there a better way than deleting them one at a time? Thanks much!Cindy 

I have taken membership through Samsung account but never got the membership activated.Used same account for Samsung and Adobe login. Never worked.

Hi, I subscribed to my student subscription and 319 Turkish liras were withdrawn from me on August 25th and the next day 478 Turkish liras were withdrawn from me ... Why?? 

O pagamento ja foi realizado, descontado direto do meu cartão de crédito, contudo, aparece uma mensagem dizendo que existe um erro no pagamento e me impossiblita de utilizar os softwares! Exijo que resolvam ja!!!!!!

Yes is in the contract.  But also yes, no other subscriptions are like this.   Its is not reasonable to expect that you have a cancellation fee to cancel when you pay annually.  You pay for the year in order to get a DISCOUNT.  YOu have already given them more money that you would have had you decided to pay monthly.  ANd now to get out of that you need to pay a cancellation fee?  This is the most insane thing I have ever seen. And yes, I know its in the contract, but I have purchased untold number of annual subscriptions at a discount over monthly and never had a cancellation fee.  What does adobe think it is, as important as a cellphone lmao.  If you own stock in adobe, sell it.  THey wil fold.   YOu an survive these days with strategies like this.  They know their days are numbered and are extracting as much as possible along the way. 

Bom dia!É possível fazer o pagamento da renovação do plano para empresas por boleto?Nossa instituição não trabalha nem com cartão de crédito nem com Paypal.Obrigado

Hello everyone,sorry to bother with that, but I am currently stuck...I wanted to unsubscribe and just discovered I had to pay for it. It seems that my student offer, which has been automatically renewed, commits me for a certain period. I am looking for the contract, and can't find it. Would you know where I can have access to it ?I would like to speak, or chat woth an agent but can't have access to any contact. And the "contact" button looks disabled. I live in France : would anyone know how to contact Adobe ? Thanks in advance for any help 🙂

I am signing into a new macbook with my student adobe account and it automatically has recognized it as a personal account and not a business/school account. I cannot access any apps. How do I change it back to a student account? I already tried logging out but it doesnt give me any option to change it to a business/school account

In my Adobe Account interface when I pressed the Retry This Payment method button or try to Edit the postcode section of the details is outlined red and the Save and Pay button was greyed out. The problem was resolved by contacting Support through the Chat section of the page. An agent helped me to resolved the issue.  

Merhaba, Ben geçen ay Adobe aldım deneme sürümü olarak. Hiç kullanmadım. Birkaç gün sonra iptal ettim ama iptal olmamış. Şimdi deneme sürümü bitti ve ücret istiyor. Şuan hem hesabımı kapatamıyorum hem de ücret ödemek zorunda kaldım. Ücret ödemeden hesabımı kapatmak istiyorum nasıl yapabilirim? Müşteri hizmetlerine de bağlanamıyorum. 

NO HUMANS AVAILABLE!! ONLY A MONTHLY BILL...FOR SOMETHING I NEVER USED.

MY SUBSCRIPTION ENDS ON 28 TH SEPTEMBER BUT ADOBE IS STILL ASKING ME TO BUY A PLAN WHEN I ALREADY HAVE A PLAN ,WHAT IS THIS NONSENSE ,WHEN I TRY TO PURCHASE IT THIS WHAT IT SHOWS ,PLEASE SOMEONE HELP ME OUT    [Profanity removed by moderator.]

I don't want to buy my plan whose trial version has ended. I also did not use it during the trial period. I can't cancel the plan. I don't want to update my card information. I want to cancel this plan directly and do not want adobe to try to withdraw money from my credit card anymore. What had I better do? When I press the Manage plan button, it asks me to update my card information. I can't cancel my plan.