Account, Payment, & Plan

I don't want to buy my plan whose trial version has ended. I also did not use it during the trial period. I can't cancel the plan. I don't want to update my card information. I want to cancel this plan directly and do not want adobe to try to withdraw money from my credit card anymore. What had I better do? When I press the Manage plan button, it asks me to update my card information. I can't cancel my plan.

Out of blue I got a message from my Bank that Adobe Ireland has charged me Rs 2394. I dont have any active plans or have subscribed to any software. I did take a free trail of acrobat but had ended it much before. My Adibe Id is  REMOVED and customer number is REMOVED Kindly help.    THIS IS A PUBLIC FORUM, DO NOT POST PRIVATE INFORMATION... Moderator  

I would like to update my CC plan to include LR CC and 1TB of storage.  I am on the annual full CC plan.  I quickly reached my 100GB limit.  When I click to change plans I continually get the message: ...Well OK then.  I tried this just before writing this post.  While writing this post I went back to copy & paste the error message and I no longer see the link to switch plans.  So now I have no idea what is going on. Any ideas?

Hola!Hace poco hice la renovación de mi descuento de estudiante porque se me había olvidado verificarlo, y lo hice en el último día que dan. Se verificó mi estatus de estudiante pero mi cuenta cambió a un plan normal (ahora estoy pagando el plan sin descuento de estudiante), entonces estuve buscando soporte de Adobe pero el asistente virtual no me da ninguna indicación de como puedo volver a aplicar mi descuento de estudiante.

Hallo zusammen, ich habe vergangene Woche meine Installation auf einen neuen Rechner umkopiert. An der installierten Software hat sich dadurch nichts geändert, aber natürlich an der darunter liegenden Hardware, was der von mir verwendete Lightroom 6 (Kaufversion - Kein Abo) wohl gemerkt hat und nun die Meldung beim Start bringt, daß die Seriennummer bereits von der maximal zulässigen Anzahl an Computern verwendet wird. Die Abmeldung des Zugangs in Lightroom auf dem alten Rechner brachte hierfür keine Besserung und auch im Online-Profil auf der Adobe-Seite findet sich keine Möglichkeit, eine alte Installation zu verwerfen und die Seriennummer damit für ein neues Gerät wieder freizugeben. Welche Möglichkeiten gibt es nun, eine rechtmäßig erworbene Lizenz weiterhin zu nutzen bzw. nicht mehr genutzte Geräte aus der Vergangenheit zu entfernen? Am neuen Abo-Modell besteht kein Interesse. CiaoChris 

I used the trail student version in May. I forgot to stop it, now it's impossible I was too late. Now you are billing me monthly but I can't use the paid version. What's going on? You haven't any contact number or helpdesk, only a chat AI??? 

Hello, I made a new plan and made the payment on 28, Aug, 2024, but the payment is waiting from me again. I think there is an error related to this issue. Can you help me?thanks ...

Hello,  i have an unclear payment about 31,83 EUR on my bankaccount from worldpay with the invoice number IEE2024008221706. The payment is twice in my bankaccount, both times with the same invoice number. Once the amount was debited via PayPal and once via Worldpay. Is there an error here? I don't have an invoice for the booking via Worldpay - or rather, it is the same invoice number as the payment that was made via PayPal. Does anyone know the problem?Thanks in advance for your help!

Be warned, do not use Adobe products. They wiill autrenew you for yearly plans. I've had a subscripltion for 4 yeatrs and when I cancel my subscription I have to pay 50% of  10 months subscription. This is a cam company be warned!

Hello team,I created a new account on Adobe Express and opted for 2 weeks free trial by selecting the Rupees 480/ month plan after the trial ends. But as soon as I set up the autopay, Rupees 480 immediately got deducted... Kindly refund the money back as I want to try your services first and then opt for monthly/ yearly plan. Thanks& Regards,Raj Soniminde ( India)

Here are what I've tried:1. Log in again.2. Refreshing the page.3. Contact online assistance but no real person is there to help.  Please help me. Thanks!

Hallo, ich habe ein Problem mit dem Reaktivieren meines Abos.Ich hatte das Abonnement vor ca. 2 Monaten gekündigt und würde es jetzt gerne reaktivieren. Aber jedes Mal, wenn ich das versuche, wird mir eine Meldung angezeigt, dass der Kauf nicht unterstützt wird, da ich das Abo angeblich schon gekauft habe. Was aber nicht der Fall ist... Mir wird ja auch überall angezeigt, dass mein Abonnement ausgesetzt ist und ich kann auf die Programme nicht zugreifen.Woran liegt das und was kann ich da machen? Vielen Dank für die Hilfe im Voraus 🙂 

SEND MY REFUND CHECK OF 130.67, IT'S BEEN OVER A MONTH.

Got the 'Serial number is no longer valid' warning out of the blue, relating to a very old install of CS6 (upgraded from CS5.) Ordered from Adobe about 12 years ago. I still have the boxes and a delivery note.The main problem now, though, is that my Adobe account seems to be inactive so I can't get help from the Chatbot to access an Agent.I can sign in with email address and password, it knows me (addresses me by name) but I have no products listed in my account. They were there last time I looked years ago, but not now. The Bot tells me  there's no active account at the email address I just signed in on .... and I need an active account to get access to an agent.  Where to go from here - any suggestions?   [Mod: Moved to the Account, Payment and Plan forum]  

A AT exige que os serviços prestados pela Adobe a empresas nacionais tenham que ter o suporte documental do Modelo RFI e Certificado de Residência.Como posso obter estes 2 documentos?

Is there some way to buy the PSe 15 version on disk? DVD...or at least if i was to buy it, would adobe help me to get it all onto dvd's as I download it so it's done properly for when I buy another puter? backups never work out rightfor me. And I really hate paying for software that I can't save to an external device, being as I buy it..

je veux annuler mon compte, je l'ai pas utilisé et j'ai contacté le support technique durant la période d'essai puisque je ne pouvais pas me connecter pour l'annuler, il y'avait des problèmes techniques mais le compte n'est pas annulé 

<email address removed> 으로 계정활성화 후  로그 아웃 하고 다시 재로그인 할려고 하는데 비빌번호 분실로 다시 로그인이 되지 않습니다.. 그래서 플랜취소를 못했습니다.. 빨리 취소하여 주세요... 핼프미!!

I just spent time on the most frusturating customer service hotline I have ever been stuck on. I called to discuss why my account was being charged on both my personal debit card as well as my company's credit card. Not only did they have no answers for me, they refused a refund of either card. I am owed a total of $416 but they only agreed to refund me $169 of it. I don't understand how you can ethically tell me that it is ok to charge two cards for one account. It also terrifies me to pay for a service that makes it extremely difficult to cancel. Makes me feel that this company is extremely unethical.  Please, if someone has any advice on what department to contact or what process to go through, I would be grateful for anything. 

Hello,I purchased Adobe Creative Cloud in May, but I recently noticed that I've also been charged for something called "Adobe Stock" over the past few months.I had no idea what Adobe Stock was until now, and it was never my intention to purchase it. Unfortunately, I've been spending a significant amount of money on it without realizing it. I would like to request a cancellation and a refund for these charges.I believe I may have been unknowingly enrolled in this service, but I’m not sure how or when it happened. Can someone please assist me with this issue?Thank you.

Hi all, I've spent the last MONTH trying to buy a FrameMaker license. Yes - a whole month. It all looks so weird I thought I ask if anyone has had a similar situation. I need to purchase one FM license for my company account (I am currently writing from my personal account). And I then need to assign the license to a team member.  So, because one cannot simply buy such a license, it has to be done by the help or support. Our company already has the Creative Cloud license done like that. Took a few minutes to set up and finish.So, for FrameMaker, I contacted them on 1st of August and literally got one reply per week to each of my questions. I finally had to ask them if I could get more replies than just one per week. So they started moving. In two days all was set and they sent the link to enter the billing details which we did. Then they tell me the cedit card was rejected. Well, it wasn't, actually, instead the screenshot they sent said that a credit card cann

Hello everyone,I'm a private subscriber of several Creative Cloud Apps.And now that I'd like to change my Adobe ID from private to business, my question is:How do I change the VAT number and billing address?If anyone could help, I'd be very happy.Thank you very much in advance

The Adobe team subtracted a fee before my free trial was over. I planned to cancel. Now I have to pay a cancellation fee TOO?! This is robbery. And they make it extremely difficult to get hold of someone to help with this. 

This account belongs to Meir, 78 years old, whom 2 years ago pressed the "free trial" button on adobe pro. Sure, it's his own responsibility for pressing it, but then he never used the product as he is unable to actually understand the basics of using a computer.This is his son.A year ago I helped my dad, contacted adobe support about the issue, getting no help which made us cancel the plan with paying the cancellation charge, just to finish this. This is still kind of our responsibillity as we did buy the plan, but I would have hoped for understanding.But, even though we finished the support call, allegedly cancelling the plan and paying the fee, the plan apparently never stopped, and was auto renewed.I spoke with support today, only to get abruptly shut out of the converstaion by the support.My dad can't read emails and can't use the account, we just want to finish this, and get a refund for the time the subscribtion was active even after we cancelled it + a refund for the cancellati

I no longer need my Adobe plan.I was charged nearly $600 for my annual plan on August 14, 2024. I have not used the programs & canceled my plan, but want a refund for the year 2024 because I just got charged for the year recently. I tried reading comments on here & the chat bot, but there is no email or phone number to contact or clear information of how to request a refund. I would be very grateful for some help.I am a new grad and $600 is a lot of money.