Account, Payment, & Plan

Hi, I have been charged twice. For Adobe Premier and Adobe creative cloud. Yesterday  was the last day of my Adobe Premier subscription and I changed my Plan to Creative cloud. But in my banking there two transaction for both. 

My Adobe Account, which I purchased annually, was closed with an email for no reason. Although I have been calling the attached phone number for 1 hour, I cannot reach anyone and there is no contact option for Turkey.It is really a terrible situation.How can I fix this situation?

Hi,  I purchased a subscription on March 4, 2024. My account was canceled the other day on the grounds that "fraudulent behavior was detected" in my account. I became a member with an education discount. I am an academician at a state university. No one answers the number given for communication. Can you help me please? Thanks.

You charged me a fee every month even though I did not use the product. Could you please refund the fee?

Hello, my account has been suspended due to declined card payments with insufficient credit. How can I restore the service?

Payment was rejected on 04.04.2024. On 12.02.2024, you received an e-mail stating that your subscription has been rejected. How can I update my payment information and restart the subscription?

Hello creative community! I am writing in deepest frustration and desperation to seek for suggestions / any Adobe staff can provide solution on my creative cloud subscription product error causing a freeze of full usage of adobe apps on my account for over 2 weeks, since late March 2024.  I am a longterm paid user for almost over a decade, and this experience of the product error was absolutely stressful and I don't see anyone from Adobe team is taking action / respond despite my enquiries for over 10 days. The fact:I renewed my plan "Creative cloud all apps 100GB" on 25.03.2024.On the next day 26.03, I realised all my adobe apps are not functioning as usual for the paid versions. All apps are showing "trial period expired, please buy or subscribe to use". Fact is, I am a paid member. Contacted Adobe support via chat on 26.03, for over 3 hours, back & forth messaging, and being non-sense transferred to different departnets, being cut-off from a conversation seek

Hello! I need help. Last month I purchased a photo package for a year, but now I see that I have no purchased plans at all and I need to buy everything again, as if I were on a trial period. What do I need to do to return my subscription?    

I am paying for a yearly subscription on a month to month basis. I wanted to cancel as I finanacially can no longer afford the $30/month. However it says if I cancel now I'll be charged a cancellation fee.Instead, I want to cancel the subscription so it does not renew at the end of the my year but I can not find where to do so nor where to see how many months are left in my yearly subscription.  ps. (backstory and rant) I was not aware I would be locked into a year contract. If I had known,  I would not have agreed to change to this plan. I signed up for this plan because it was an offer to keep me from cancelling before. I couldn't afford the $60 but could do the $30. With the world the way it is, my circumstances grew worse and I no longer need the app for school but am locked in anyways. One way or another I will be leaving and I will not be back. Also, I will be warning people to use other software that is not so harsh. 

I paid for my subscription with Apple Pay and It's not showing on Adobe app that I am subscribed, tried reinstalling/updating app but not working. Is there a help desk I can chat with? 

From January 2024, my plan has been changed from student to individual without any information, please clarify me or send me details to continue with student subscription. thanks

Hola, soy autónoma y me gustaría saber si puedo obtener facturas de mis suscripciones mensuales de Adobe con mis datos (nombre, dirección y NIF). Muchas gracias! 

i was trying to cancel my subscription and it want me to pay to see my plan and i paid but it didnt work i try it again and i paid again so the payment was made twice and i still cant cancel my subscription 

Hi! I have a question concerning refund. I started my free trial for Adobe Premiere Pro on 09.04.24 and today (17.04.24) the payment for the first month was made with my credit card (27.59$). Will i be refunded the money back if i cancelled my plan as soon as the payment was made? And if yes, when can i have the money back?

How do I process a refund.

Why is it so difficult to obtain customer service from Adobe?  The first words from a live agent, "I can't hear you, you are breaking up." I had only said hello.  Seriouslly. You can't hear the word hello? I spent hours trying to get past the "virtual" agent, finding a phone number on the internet that will connect with a live person, and the attempting to speak to an "agent" with the first words out of their mouth, "I'm sorry I can't hear you, you are breaking up." No greeting. PDFs are worthless if the signatures are characters. No fix avaialble. What is the purpose of PDF?

Witam. Jak mogę rozwiązać tą sprawę? Mam do opłacenia programy z których nie korzystam a zapomniałam ją anulować. Czy mogę ominąć opłatę bądź jakoś anulować cały cykl opłat. Lub jeśli usunę konto to mnie ominie?

I subscribed for monthly of Adobe Acrobat Reader , I cancelled my subscription within hours, I didn't receive refund. How can I contact someone who can help me on this?

I have my monthly payment plan set to come from a credit card, which I see is still listed as my preferred payment method. Somehow, Adobe is charging through PayPal and it is coming out of a bank account.How do I get it to take the payment from my listed account on the Adobe website? I can't find where it is set up to PayPal from Adobe's side.

Merhabalar ,  Adobe tarafından , yıllık olarak ön ödemesini yapmış olduğum Creative Cloud aboneliğimle ilgili sahte davranış belirlendiği sebebi ile aboneliğim iptal edildi , fakat yaptığım ödeme iade edilmedi. Müşteri destek hattını da arıyorum fakat uzun bekleme sürelerine rağmen kesinlikle cevap alamıyorum. Daha önce başka birinin başına geldi ise sorunu nasıl çözümlediğiniz konusunda yardımlarınızı rica ederim.  

Adobe canceled my annual student plan yesterday due to fraud and although I paid the money on the day I purchased it, I cannot enter the programs for this reason and they have not made the payment. What should I do in this case? I have a project to finish right now and I can't reach customer service.

I didn't update my student plan, so my bill doubled this month. I just updated my student account, can I get a refund for that?

I am wanting to download some of the programs to teach my kids as part of their homechool curriculum. I read that I have to show proof of homeschooling (NOI and proof of purchase of curriculum), and that is fine, but where do I even begin to try to apply for those discounts/special pricing? How does this process work?  Also, it is asking for "Current membership ID to a homeschool association", I'm not a member of any homeschool association nor am I familiar with any of them, but what might qualify as one, or can anyone give me a suggestion (I'm located in Arkansas, USA), or will my own "private" homeschool title suffice? Thanks in advance

No pude cancelar la prueba gratuita de 7 días y ahora compré el plan mensual. ¿como puedo cancelar el plan porque no no quiero que me cobre?

I have purchased a 1 year subscription directly from Adobe on March of 4th, and now I received an email saying that, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.As I googled it, I noticed many people has gotten this mail and lost subscriptions.Ironic thing is I rarely even use them. So I mean even tho I know Adobe restricted over usage of like Ai I probably didn't even get close to 10% of their limit. Also even tho my brother also has the same kind subscription in his computer in our house, I didn't use his and bought another one.And adobe cancels sub without any real reason. How can I ever trust any adobe product and buy again or recommend anyone to buy?I want explanation.