Account, Payment, & Plan

So I`ve recently bought adobe cc subscription. And now when i try to install any app i get restriction problem. In case of premiere pro when oppening i get error code 102 - "Can`t check your subscription". I`ve already tried reseting hosts, using adobe repair tool. Thnx in advance for help

I heard that I can benefit from the student discount for another year. Is this true? If so, can you guide me? I graduated last June.

 Adobe customer service and 3rd party service is s%#$.  I did the 7 day trial thru google and my computer was't compatible. I canceled it in the play store & they still charged me $75 but refunded it. However, Abode charged me $52. On Adobe service chat the rep told me I had 2 subscriptions. He said h3 cldnt cancel them and cldnt refund me. After copying & pasting the refund policy thst said within 14 days, you are fully refunded, the rep then said I would be fully refunded automatically. BS. He was lying to me and not trying to return my money they never should have taken.  And he would make me wait 20 minutes everytime he had to check on some thing. I love Adobe but honestly I can use something else becuase I would never give them my money after this.   

I bought a year plan, but after few moths it has been suddenly suspended without refound. I don't find a way to contact Adobe, since when I write to the automatized chat it says I need an active plan to talk to a person. It's very frustrating, I need to use my plan and I don't know what to do to reactivate it. Please, help!

Does anyone have any recommendations for plans I should purchase when I only need a few apps + monthly Adobe Stock assets? My company currently subscribes to the Adobe for Teams full Creative Cloud plan, but we are only using Acrobat, Stock & some Photoshop consistently in a given week. These are an absolute must-have. We'd like to find a more cost-effective plan that includes these things but I'm having a hard time figuring out what would be the best option. Thanks in advance!

Hi, I have a 20 GB photography plan. I subscribed back in 2014 and when Adobe introduced the "Creative Cloud" brand and somehow transferred subscribed customers to those plans, I got a bonus that I would have 1TB instead of 20 GB (for the 20GB price) for lifetime, as long I am an active subscriber. Ten years later, I am still enjoying this benefit. However, my storage is full now. So I subscribed for another 1TB extra, but when the plan activated, I still had only 1 TB in my account. The system did not recognize my bonus 1TB anymore and the bonus was overwritten by the purchased 1TB. So I ended up paying twice as much for the same space. I contacted Adobe up to ten times (!) trying to describe the issue, but most of the agents could not understand the problem. The standard answer was "You have 20 GB and when you purchased 1 TB extra you have 1.02TB. Everyhing is as it should be. " I spent hours chatting with the support. Nobody understood, except one agent. He under

Hey,I am trying to be calm but it's kinda ridiculous situation. I was talking to support and trying to resolve this  for hours now in the last 2-3 weeks. Adobe keeps trying to charge me for almost 800 euros (couple of weeks ago and today - each time 3 times in a row ). Couple of weeks ago I was assured that there is no financial ties or obligations and I even got part refund. Great and cool.  But than again today early morning my credit card was blocked because Adobe tried to charge me 3 times for 800 euros again - support said "payments was send as a glitch" and I will not receive any future payment requests. I got no sorry, nothing. I couldn't even ask additional questions - support chat has ended. Is blocking Adobe only way to be sure now? How can I confirm that it won't happen again? It's a lot of money to "glitch" out of my account frankly. thanks for any suggestions 

The Adobe chatbot is the absolute worst thing to happen to customer service since the circular phone bank systems are designed to keep you from talking to a human who is capable of actually fixing issues with your software. It doesn't offer tech support options other than installation problems, and it runs in circles endlessly when trying to get tech support answers. It is the most maddening customer service tool ever invented and should be relegated to wherever laser discs and zip drives went.  I was 100% ready to abandon Adobe products entirely simply due to the harrowing experience in chat bot hell I had with this "tool"

Dear help center,I am a student and I have tried to use the free trial for one week, but I forgot to cancel the subscription and when I remembered, the monthly subscription was activated for me! Then I waited until the end of the month to cancel it, and now I see that it is a yearly subscription! I can not use the Adobe applications or websites and they are completely useless for me and all of it came with just a one-day delay for canceling the trial. I paid for one month already but I really appreciate it if you could help to unsubscribe for the rest please, because I am a student and even this little amount is very considerable to me. I am really insisting you to help me.Thank you for your help and guidance.Best regards,Fatemeh Ansaridezfooli

I have Lightroom and my wife upgraded to the Creative Cloud suite under her email.  I tried to cancel my Lightroom and there is a cancellation fee.  Trying to avoid the fee since we upgraded.  Should have done this upgrade from my account.  Since she upgraded last week, can she cancel and we upgrade my account?

I'm really pissed off at adobe. I signed up for a free trial of acrobat, and when I go to cancel it  12 days early it won't let me cancel until I pay $143?? Not in this economy I'm going to pay for things for no reason. I  need adobe suport ASAP. 

Habe heute eine Rechnung von Adobe Systems Software 044-207-3650 D24 372 erhalten !!! Habe weder ein Abo noch sonst etwas bitte Hilfe 

제가 어도비 프리미어 프로 7일 무료체험을 했는데요. 7일이 지난후 이제 결제취소를 할려했는데카드(토스)에는 잔액부족 결제실패가 뜨고 취소도 안되요. 어떻게 안되나요?

Bonjour, j'aimerais résilier mon abonnement. Je paye tous les mois alors que quand je vais sur le site, on m'indique que je n'ai aucune formule payante. Que faire pour résilier l'abonnement? Merci. 

I have month to month plan, where I pay montly . Now I want to cancel my plan and it says I have to pay fee 120 euros??? What is that?    I know you have to pay fee after cancelation if you only have for YEAR plan, but when ypu  cancel month to month plan there's  nothing  about the fees.   I won't leave this unexplained and not fixed   Write me the answer on (email removed by the moderator)  

Included in my plan (photo plan) I find a list of 6 desktop apps, 5 mobile apps and not less than 13 web apps, including Acrobat apps.Why do you show me this, when the truth is I am not able to use these unless I expand my plan?

ich habe mir photoshop auf dem ipad geholt und finde es super aber will jetzt auch am pc damit arbeiten muss ich jetzt zwei mal zahlen  

hola que tal. El di de hoy estoy intentando cancelar la version prueba de mi cuenta, pero para ingresar a cambiar mi cuenta me pide ingresar a mi cuenta juevamente mientras esta ya se encuentra en sesion y me dice aue mi conttaseña es erronea. Ademas que envio 4 veces seguidas el codigo de verificacion de adobe haciendo que la cuenta se restrinja para que pueda hacer cualquier otro movimiento. La verdad que no se que hacer porque si mi cuenta se encontraba abierta y yo estaba utilizando. Como puedo manejarlo?

The account was deleted unintentionally and I was asked to add the data again, and after adding it, I had this problem " A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. " Is there a quick solution?

I want to cancel my free trial but it says "You'll be able to manage this plan shortly", i lnow that this message should disapper in few minutes, but its a few hours now and still nothing changed. I want to contact adobe but on polish support I cannot find nothing but the US phone number.

I fell for the adobe 3-month free trial scam that they send you when you try to cancel. They offer you 3 months "for free" but charge a massive fee for early cancellation but you will be charged if you wait for the trial to end. No way out other than changing your subscription and taking advtanage of that ones two week cancellation policy. Never using adobe again this is abhorrent how blatant the literal scamming is

Ich habe nichts bei Adobe bestellt und am 25.2.24 eine E-Mail von PayPal erhalten, in der steht: "Sie haben eine Bestellung über 15,46 € bei Adobe Systems Software Ireland LTD (paypaladmin€adobe.com) aufgegeben. Das Geld wird erst eingezogen, wenn Adobe Systems Software Ireland LTD Ihre Bestellung verarbeitet hat." Beschreibungen ist "ACRO,ALL,WIN,DRI01,MUE,001,N/A,1YR (MONTHLY)  Arktikel 65230467 Einzelpreis 12,99 € + Steuer = Summe 15,46€.Ich ging auf die PayPal-Website, um dies zu überprüfen, und es heißt, dass es sich um eine "automatische Zahlung" handelt. Es ist sehr seltsam, weil ich nichts bestellt habe. Was muss ich tun und wo kann ich die automatische Zahlung über 15,46 € rückfordern bzw. eine unabsichtigte Bestellung widerrufen? Muss ich eine Abbuchung von PayPal anfechten, bzw. wie gehe ich bei PayPal in Widerruf? 

Hi, I have canceled my subscription, how bad is it, 100% scam, do not use ABODE ILLUSTRATOR even if is a trial. they will charge you later and if you cancel they will charge you again for the fee up to £100. Good Luck 

I accidentally cancelled my account and the validity is remaining till march 16 2024,  i am a fulltime photographer. I use it pretty much all the time, and would like to reverse what I have done. Can someone help me ?

Hello there,my organisation has just subscribed to a Creative Cloud All Apps plan, taking advantage of the special fees for nonprofit organisations.Unfortunately, the billing information in our first invoice is incorrect.It only states my own name and surname, zip code and country, taken from the credit card information I submitted. Please note this is a company credit card so yes, there is my name on it, but also the organisation's name.In fact, I need all invoices to be headed to the organisation, not personally to myself, also including full address of our office.First invoice (already paid for) also needs to me amended.There is no way on the account page to change that. How can I do it? Additionally, reduced fees for nonprofit organisations are intended non just for the first year, but for the following years too. Instead, while subscribing for the first year, a note said we are supposed to pay for the full amount from the second year onwards. This is contraddictory and very c