Account, Payment, & Plan

 Quieeo hablaar con un ser humano de atencion al cliente

Hello Adobe community- I have a question I couldn't find the answer here to: So, I have my CC Apps installed at the computer at home, and one by my workplace- naturally, the same account. I would like to know if I change the preferences at HOME, will it affect the one installed elsewhere at my workplace? I'm asking this because I would like to change the apps at home to be in English, while the apps at work to be in German.  Thank you!   

Hello, I have a 1 year plan with Premiere. Does anybody knows why do I have to pay to cancel my plan after more than a year? Why is the client support closed? Meanwhile Adobe is charging me every month. Sounds like unfair to me. Thank you.

I created and PAID for a student account with my student email . Now I am being told that I do not have access to the exact assetts that I paid for . Saying I'm not the owner when I am , becaise I paid. I'm sure it is because I clicked school or something but my school has no ownership over my account becasue they arent paying for it. I'm asumn gI should have clicked persona instead. I need help changing it 

Adobe has an offer for students and teachers where they can get the Creative Cloud apps for $19.99/month for a year and then $29.99/month after that. I had a couple of questions that I was wondering if anyone could answer for me:1.Does anyone know how long this offer is running for?2.I'm currently working at a school and attending graduate school. If I used my work email but finish working there in June, could I switch my subscription email to my student email or another teacher-related email?

I forgot to cancel my plan on the due date (7/4/24) which is today. Although I canceled it the same day but still I have been charged for the whole next month. Is there anyway to get reimbursement? I started a 7 day free trial but not planning to continue. 

My account is with an email address I don't have access to anymore.When I try to login the system wants to verify my account "Verify your identity"as I can't use the email verification option I need to use the SMS option. The bug is that I never got the verification code to my mobile phonePlease help

hi all,I have been using the 20GB photography plan for some time, today I wanted to try AdobePro PLAN, so I chose the trial version - I checked how it works and decided that it was not yet the right time for such a service. When I tried to cancel the plan, information appeared about which elements would be deleted, including information that my Adobe Portfolio website would be deactivated. will this actually happen? in my basic photography plan - which I want to keep - I have access to AdobePortfolio. Can any of you tell me what will happen? I don't want to lose my website 🙂 Thanks in advance

Ich benötige momentan das Adobe Illustrator Programm nicht. Kann ich das für eine gewisse Zeit deaktivieren oder muss ich das deinstallieren?

I have a question about cancelling a month to month subscription. I only tried to use photoshop and was only able to cancel my membership on the 7th day. I see that a payment just went through for a whole month. Is there any way that I can get a refund? I originally understood that after 7 days I will have to pay for a monthly membership.

Is it possible to have a Free trial of Pr and Ae at the same time? Or can you only have one trial at a time.

A few days ago, before my plan ended on July 5th, I decided to switch to the Creative Cloud plan. Since I had a 1-year commitment and use more than one Adobe product for work, I thought it made sense to get all the apps to make work easier. I pay the same amount anyways. So, I changed plans in the morning.However, I noticed that in the afternoon, another 38 euros were taken from my card. I might have missed some details, but I don't remember reading anywhere that if I change plans, I have to pay double. Is it possible that this is July's payment plus the new plan fee? (Now my previous plan ended on jul.5 but I also changed, before I was charged on july 5. given that on the 4th or before that I didn't have an opportunity to change my plan, so I only could do it on the last day.) So maybe I was at fault, but still I wasn't charged again the second time for hours and hours, after I already changed plans.

Hello, I would like to ask for help, I had a free trial subscription for one month and I did not have time to log in to cancel and I cannot cancel anymore. What can I do? (There is no money on my card and it just says "payment failed". Please help.

If I cancel my prepaid (billed annually) plan that expires later this year, will I lose access to CC immediately, or will I continue to be able to use it until the next annual billing date? I find I don't use the programs as regularly anymore, so it's not financially worth it. I only really use Illustrator and Photoshop, so the rest is a waste. When I need to use them again, I don't know - maybe I'll subscribe for a couple months and then cancel again. Not sure. I really do miss the pre-subscription model days...

First of all, Hello, I purchased Adobe's 2023 student plan and there was no problem, but now when I try to pay and enter my card information correctly, it gives an error and I cannot make the payment. I tried the same method with 6-7 different cards and it still didn't work, but the cards are open to international shopping and online shopping. I tried this all day long but it doesn't work. I talked to customer service and they couldn't help either. Is there anyone who got the same error and solved it? can you help please? I am studying visual communication design at university and these programs are very necessary for me. 

My one year adobe cc is almost done in 2 weeks and I wanted to cancel it earlier. When input a reason, I ticked too expensive after which I proceed to my cancellation. Then I came to the section in which they offered a discounted one-year subscription.Gabriella, before you decide to cancel, consider these offers:I clicked on it and proceed to payment but then I got a message that they could not change my plan.Can someone help me with it. If not, I will have to cancel and open new account with my student email but I will lose all that I have on my original freelance account.

Nach (Neu) Installation erscheint die Aufforderung ein Gerät zu deaktivieren - Wenn du Anwendungen auf einem dritten Computer aktivieren möchtest, musst du sie zunächst auf einem der beiden aktuellen Computer deaktivieren (Abmeldung) bei "Keine aktivierten Geräte" im Account

I have recently brought a copy of Acrobat 2020 from officeworks online and have filled out the online student form. I have not recieved any other emails from Adobe with my serial number info. I have been waiting for a response for 5 days now with no idication that anything has happened.

Cancele el día 25 del mes pasado del presente año y aún sigo en espera de mi reembolso. Alguien que me pueda ayudar? Quisera hablar con alguien por telefono.

Hello Sir, Madam,    I would like to cancel my plan and i didnot aware that the plan is 1 year contract. I would like to ask if possible to waive early cancellation fee HK$915. Thank you and look forward to hearing from you soon.    best regards Crystal     

When I bought a student membership, I didn't know it was an annual commitment. Can you help me cancel?

Hi, I made the mistake of entering the wrong e-mailadres when buying the lightroom/photoshop package. Stupid mistake i know but i would like to cancel this subscription. Can anyone (someone at adobe?) help me how to do this? I've been trying to find a way to talk to a human at adobe but i only get chatbots and not the solution for my problem. Thanks for your help.

Hi,Im still getting the same error as mentioned earlier, does anyone know how to fix this?Thanks

I'm being charged after my free trial was cancelled on the first day. £23.99 IS PENDING to be taken out of my account and on the website it still says my subscription is active even though I have recieved an email CONFIRMING my cancellation. I need my money back. It wont cancel the subscription NOR will it let me remove my card details. 

Hello , i made a subscription with 2 accounts, first the one in laptop machine, it did not worked correctly because of low machine performance, then i made another account in desktop machine which i use until now. I cancelled the laptop machine account after 2 month invoices which i payed and never used. How can i get a refund and not charged the extra 135,41 €  (annual subscription, monthly charged) ?