Account, Payment, & Plan

Es un desastre como se maneja la atención al cliente de Adobe, ya me "cortaron" el chat 2 de sus representantes sin darme respuestas de cómo solucionar mi problema.Soy argentina y resido en Argentina actualmente, pero me quieren cobrar en EUROS por haber estado en Alemania. Tal y como les expliqué a Atención al Cliente, yo viajo temporalmente a Alemania para estudiar Aleman, pero mis papeles demuestran que vivo en La Pampa.Ahora dicen que me va a llegar una nueva suscripción en EUROS lo cual no avalo para nada y es totalemente imposible pagarlo. A caso no saben como esta la crisis económica en Argentina con una inflación +245% anual?! Por lo tanto no avalo que cambien mi suscripción, si esas son sus políticas prefiero no contratar más el servicio antes que caer en la pobreza extrema por pagar una suscripción de adobe. Usaré otros software, canvas o algun crack, pero nunca podré pagar una suscripción de esos montos.  Violeta

I have been having this problem for a very long time, and so far have not found an answer - even going through Chat in Adobe Support. (They didn't seem to know the answer, and when they couldn't provide one, they actually hung up on me.) I hope someone out there has an answer. When I check my Activated Devices in my Adobe profile online, it shows two, both of which are activated on or around the same day:<my computer name> on WINDOWS_64<my computer name> on WINDOWS It says just above that:"You can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first." So, according to my profile, per Adobe, I should be able to use my Adobe license on two devices at the same time. However, my one computer is acting as though I have signed in twice and therefore using both license simult

tengo un problema con el pago de mi cuenta creative cloud. me cobraron 3 veces en el mismo mes, como puedo hacer

Hello! I'm having a series of problems getting a student plan, I'll be listing them so you can understand. When leaving my Adobe email to check eligibility, it appears (Unique ID already exists), so I can't proceed.When contacting an Adobe agent, I was informed that I would receive a direct email within 24 hours, which I had not received in the last 5 days. I can't get in touch anymore, there are never any agents available and they don't show a specific service time. Can someone help me? I can't afford to buy Substance Painter and I would really like to get a student license. Thank you very much in advance 🙂

Just got an email, saying :Service creditWe credited your account with 30 free day(s) of service.To view or print invoices, open your Billing History, or navigate through your Account Management page: Manage your account > My plans > Manage plan.Membership detailsPhotography plan (20GB) The issue is that when i went to check on my adobe account, i saw that the plan changed from Monthly to Annual Monthly and that the billing info was updated. Same happened for my Substance plan.  I had to cancel both plan and change my password. Can someone tell me whats happening please.

I started a 7 day free trial with Adobe Cloud in March, realized immediately upon dowload that my laptop was too old to handle it, so canceled immediately. Received confirmation of cancellation.  Every month since Adobe have charged me. Adobe will not speak to me as I have no active account linked to my email, so my bank has been treating it as fraud. The bank  have now closed the case saying there is nothing they can do and that I have to contact Adobe myself. How can I fix this? Hours and hours on the phone and sending emails and screenshots back and forth, talking to chat bots. I am beyond exhausted with this. 

Hi I accidentally cancelled my yearly subscripiton which was paid monthly and I was charged with a fee. Is there any possibility to renew this subscription and continue my plan without paying the fee ?

After trying to cancel a trial and see if I could get refunded because I got charged when I tried to cancel and couldn't, this took more than five days due to us "getting disconnected". This was all via chat box. Finally after two different representatives I finally got my subscription canceled. This took over an hour to do! They would respond every 5-7 minutes later after I'd respond and they'd never get to the problem they'd just try to up sell  the plan. The only reason I was able to get my subscription canceled is because I had to be rude and say that's enough. Send me a customer service link so I can rate this conversation. I sent it once and immediately got a response that they canceled my subscriptions. Then I sent it once more because this is crap someone needs to talk to this person and then they replied with you've been refunded but I never got an email verifying this. I'm assuming I probably won't. Then said once more I want a customer service link and they never sent m

This is the second time I have been double billed.   I tried to talk with someone on the chat (after the bot).  They strung me along for a while before ending the conversation and wasting my time.  Had the same problem with T-Mobile when I tried to cancel (took 4 days and a trip to the store) It's the same ploy.  Same PTSD kicking back in. They want to make it as difficult as possible for you to stop paying.  If they didnt then they would warn you that you may have two accounts or they are under two different e-mails.  Its very easy for the customer support to see.  "Whats your name?"  "O look, you have two different accounts and we've been double billing you for quite some time even though both are under your name.  O wait they are both under the same account!  We even have your phone number and could text you this question!" Adobe has put the work back on the customer.  You need to pilfer through all the questions to find somethi

My original email ID through which I created the account has been blocked by Google and because of which I am unable to login to the account. I want to change my email ID with a new one so how to do it? Adobe has a pathetic bot which keeps on repeating the same thing again and again without applying any logic.

Hi there, I just bought the photography package, but I think I was given the Lightroom package instead since I don't see Photoshop listed anywhere on my assets page. The very reason I bought the package was because Photoshop is included. I cannot really use Lightroom on its own. I have attached my subscription and it has the Photoshop. Please help?

Hello Adobe Community,I'm reaching out to share an issue I've recently encountered and to seek any advice or solutions you might offer.Recently, I received a notification from PayPal regarding a payment linked to Adobe, specifically tied to an invoice with the reference number BL2691275992. The puzzling part is, I had already cancelled my Adobe account prior to this notification, and to my knowledge, there should have been no outstanding payments due. Unfortunately, I did not receive the invoice in question, leaving me in the dark about the details of this charge.Attached to this post, you'll find the documents proving the cancellation of my account, alongside the PayPal notification I received. My goal here is to gain clarity on this invoice and understand why I was charged post-cancellation.This unexpected charge has caused me significant inconvenience and confusion. I am not satisfied with the situation, as it contradicts my understanding of my account status with Adobe. I would gre

been 13 days since subscribed to Photoshop for this month. cancled plan 5 days ago. still no refund. there wasn't even option. Need refund as I don't need it

YOUR support team is very hard to deal with. I just wanted to cancel my account, and they are making this impossible, I just signed up for the free trial and now they are saying that they will charge me every month and that I have to pay a cancellation fee. That this was in a contract... (I'm so sorry but I was not aware of this, I wish I knew better before and I will have happily not signed up.) Where is your customer satisfaction? TERRIBLE CUSTOMER SERVICE TERRIBLE EXPERIENCE

Mi plan anual para estudiantes caducó y deseo pagar nuevamente el año conservando el valor para estudiantes (porque aun lo soy), pero el sistema no me a dejado. ¡Ayuda por favor!

I uninstalled the Creative Cloud from my "add or remove programs" in order to move my Adobe applications onto another drive on my computer. Now it says that I do not have a plan once I sign into my account on a browser (to redownload). I want to make sure that I do not get charged for two plans (charged for my old one that is apparently non-existent now as well as for a new one) if I decide to buy a student plan now. Thanks.

I bought an InDesign and Adobe Stock subscription – 10 assets a month, but canceled it the same day. Will there be a refund?

My subscription auto renewed and I just realised it today when I was charged. I have cancelled my plan. Is there a way to get the transaction reversed?

The mobile number is cannot added in profile

Saudações! Perdi o prazo de ativação da renovação da minha assinatura. Estou tentando reativar. Já ativei a renovação automática e já atualizei os dados de cobrança e pagamento, porém não não recebi a liberação para acessar os apps. O que falta eu fazer para receber a liberação?

Hello,I just set up an account and used an email address no longer valid. This means I cannot recieve verification messages and cannot either change email address or cancel the annual subscription fee i have paid. Does anyone know how to correct this or can Adobe tell me how to call a real person? Thanks in advance. Kathy

How do I disable the student status on my adobe account? Nowhere can I make it so I'm not a student anymore in the parameters, whenever I go in the "Update Student status" area I can only submit documents to prove I'm still a student, which I am not anymore. Where do I change this?

I have just subscribe in photoshop and the muonth is not end yet , you charge me 3 time again , and the month is not end !!!! how can i retarn my money backe ? plz ! I attatch photo of the time, date ,and amount . plz see this !

Ayuda, me suspendieron la cuenta porque mi tarjeta se venció, ya actualicé los datos de mi nueva tarjeta pero aún así no puedo acceder a los programas y aplicaciones de mi plan de creative cloud todas las aplicaciones 100 GB