Account, Payment, & Plan

Money was taken from my card, but when I download Illustrator, the program again asks me to pay for the program. Why did I withdraw funds the first time?

Can someone help me please? I have just had my plan auto-renew and lock me into another annual subscription. If I try to cancel there is a fee of $400+ I never wanted this subscription to continue and it angers me that Adobe make it so hard to exit. Please help!

Since I saw a Black Friday advert a few days ago, I've been trying to decide whether or not to click the Upgrade button and go for all apps. I've had the Photoshop/Lightroom option for ages and wanted Premiere Pro, and thought this would be a good time. So I pressed upgrade. And the upgrade now... and then a box says that my purchase is not supported. I already own a Photography Plan (20GB). The message confirms that I own Photography Plan and that I'm trying to buy Creative Cloud All Apps (100GB). Why can't I? I went back and look at the terms. It says that it's available to eligible subscribers of single apps or Photography plan. Any clue as to why I'm ineligible? I'm trying to contact live chat but I've been waiting for an hour and there's only 1 hour 20 minutes of the offer left...

I'm a premium member but the app says I'm not

I have been using Lightroom and Photoshop for several years and am very happy with them. I'm currently using the prepaid photo plan, which runs until around the middle of next year. Since I now need additional programs, I purchased a prepaid code for a full subscription. After looking at some support articles, I'm no longer sure if I then would have two subscriptions running at the same time?

Is it possible to upgrade a Adobe Stock subscription with a prepaid Adobe Creative Cloud All Apps product from Amazon (see black friday offer) without losing the Adobe Stock subscription and the stock credits? Thank you. 

I was charged an amount of ghs 170 from my account by Google Adobe Inc meanwhile I haven't registered for any product from Google Adobe Inc nor authorized any payment to be made from my debit card.

Adobe sends text notifications for  when I have changes in my account or if I need to input a code.  My questions is from what number shall I be expecting these to cone from? I have been receiving them from (201) 351-0048, or (201) 350-8475.  Is this legit? Thanks

Hi all  Two questions  1. I bought a code via Amazon - does the code have an expiry if not activated in a certain amount of time? 2. Does my 12 months start from when the code is activated or when I bought the code? Sorry if this seem silly! 

Hello! I'm looking for someone to share an Adobe Creative Cloud subscription that I purchased during the Black Friday sale. It includes the entire suite (Ps, Ai, Id, Ae, Pr, Lr, Xd, Acrobat Pro, etc.), excluding Substance 3D. The cost would be €17,84/month. More details in private. Thank you!    

I am charged 17.99€ / month for Adobe Acropro and I never subscribed to it. I can't even see Adobe Acrobat on my product on my account. How do I stop this and get a refund for something I never agreed to pay ?

Is there any possibility to purchase an individual subscription for all apps from Bangladesh?If yes, then can anyone please tell me the process?Thanks in advance

Hi! In the last two months I have paid double the price for the Creative Cloud. Why is that? Could you check it please?

Hello everyone. Ive been trying to cancel my adobe subcription on an email I cannot access to anymore so I cant log into the account itself and cancel it.I bought it with my card and posted the email there. when i went to go check the email it doesnt currently exist on their servers. I tried calling customer support but I can't find a number or email to contact them.is there anything I can do to cancel the subscripton?Also what is the number of their customer support? 

I'm unable to take advantage of this deal even though I'm eligible for it as a long, long time Photography Plan user. The terms of this deal specify "Offer available to first-time subscribers of Adobe Creative Cloud All Apps for individuals annual" (emphasis mine). I have never had the All Apps plan so I don't understand why I'm ineligible but when I try to upgrade it says that I can't get the deal. (See the screenshot.) Does anyone know what is going on here?

upwork is offering a 23% discount on adobe products, i am a student, i can sign up for a student subscription and i will pay $19.19 for all programs. Can I apply another 23% discount?  

Hola, quiero reportar un cobro hecho por Google Adobe Inc el dia 21/11/2023 por $22000 argentinos, yo ni si quiera estaba al tanto de que existe este tal "Adobe" y alguien hizo cobro de una suscripcion. Hace un mes estoy tratando de comunicarme con alguna persona de esta empresa pero lo unico que me ofrece es un bot que contesta solo. Si alguien pudiera ayudarme este es mi mail: [Moderator : removed personal information]

I have been fighting to get my refund for OVER a month and every time says bank canceled it and I need to provide new card. BULL! I was called liar when I said it would not let me add card and had to provide proof then after adding new card same crap! Now no more cards I can add and have accrued $60 in overdrafts. I have been called a liar and over this!!!!!!

Hi there! I just want to know - If i renew my sub for 1 year with a prepaid code, can I renew for 2 years by buying a 2nd code and type this code in directly afte i renewed for one year ? Thanks 🙂

Hola, hace dos meses adobe me aparece de forma distinta en la tarjeta, antes me salia Adobe Creative Cloud y en pesos y ahora me sale Adobe System So y en dolares, a alguien mas le paso o es otra cosa?Soy de argentina, por q le pregunto a los asistentes de adobe y no me saben responder de que es o si es de ellos

Buenos días,  Compré una promoción de adobe photoshop que incluia un mes gratis de adobe stock. Necesitaba cancelar esa suscripción y me doy cuenta hoy de que adobe sigue facturando con mi tarjeta de credito pero la cuenta que asocié a esta compra dice que no tengo nada.  Que puedo hacer para que me devuelvan mi dinero y me cancelen esa suscripcion. Me siento muy incoforme y nopensé que esto me pudiera pasar con adobe.  Gracias. 

Please, please, please give us the option to add a separate billing email! Why do we have generative AI and STILL no option for our accounts payable to receive invoices? It's an unnecessary task for creatives/admins to remember to download and forward the statement each month, especially if there is more than one user. Please, please, please make it an option to add a separate billing email! Please, please, please, and thank you.

Estaba suscrita a la membresia mensual de InDesign, la he cancelado y me han cobrado despues de un par de horas la membresia anual, yo no autorice el pago, requiero un reembolso. Como hago?   [El moderador trasladó el hilo al foro correcto]

I'm trying to cancel my subscription for inDesign, because I need the money and I don't use it; my problem is, before cancelling, it is telling me that I will be billed almost $100 for cancelling it early, which I'd understand, but the thing is, I was cancelling it the day that it was due to be renewed. My subscription is Annual/billed monthly, and I've been paying for it since September. Now, of course I'd rather pay the $20 each month and lose $100 but it is still money im wasting.

HiI have the photoshop for iPad subscription, Which I haven't used for a while. I'm using an iPad Pro on os version 17.1.1 Ihave tried to reinstall the photoshop for iPad version 5.2 app but it is not recognising that I have a subscription. It either say there's a problem with the network connection straight away or if I press restore purchase it says there is an internal error. I have tried deleting it and re installing but it just comes up with the same message.Does anyone know how to fix this please?Thanks in advance Ele