Account, Payment, & Plan

I have a complaint about the billing of my adobe premiere pro monthly subscription. I got charged almost double the mentioned amount. I paid from UAE, therefore in dirhams. In the invoice i received it says 36.21 dollars, but I got charged 62.17 dollars in total. This is my first time purchasing adobe product. They billed me two times, (first time it was 91.33 dirhams i.e- 24.87 dollars, and the second time it was 136.99 dirhams i.e- 37.30 dollars) therefore I got charged a total of "228. 32 dirhams" i.e- "62.17 dollars" just for a monthly subscription. What just happened?

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Why does Adobe have such horrible support? AND why doesn't their technology work?  I tried to purchase a subscription and the option to pay with PayPal was given.  Used that option, paid for the subscription and Adobe never process the order and I'm out the money.  Spent hours with PayPal and Adobe and neither company has a clue on customer support.  What a horrible company and I'd like to know why it is impossible to speak to a person or anyone from the United States.

Hi, I've been trying to cancel my Adobe inDesign plan account but I'm just going in circles. The live chat was of no use -  waited a long time to be connected to a representative who was unable to help. I am being told that Adobe cannot help me cancel my subscription via email. How do I get this done? Easy to sign up but impossible to cancel.

I bought the creative suite on October 23, for a year but now the annual payment was charged again on march 1st, did i do something wrong?

I've read many articles complaining about not being able to remove VISA cards from accounts, but I still wanted to post this to emphasize that users don't like it. This makes me feel uncomfortable when I sign up for a monthly subscription to use and want to cancel when I no longer need it, but I am tied to my VISA card and have to pay a fine for early cancellation. Obviously, I pay in advance and use it. Then, why the penalty? I'm not good at English so I have to use Google Translate to write this.

Hi there! apperently I got no details whatsoever about subscribing to photoshop, even thought the 7 day free trial that i got transformed into the 27 bucks deal. I'm not able to use photosop and my bank account also states that the purchase has been made. So has anyone else had the same problem and if so, does anyone know the answer for the issue I got. Also where else to ask besides you guys since there's no where to call or anything and the texting bot isn't helping at all. Would appreciate the help in case you are able to offer some. 

I tried signing into Premiere Pro this morning to find the opening dialog box treating me like a new user and asking me to subscribe. I have a subscription active under this login email. My bank account was charged less than a week ago. I've tried signing out, restarting the app, restarting CC, Premiere still treats me like a new user. No idea what to do.

Photoshop, Illustrator, InDesign... What was the logic behind the complicated model just to drive people to the All App plan? Make it even more disproportionately expensive for marginalized people to get access? I'm trying to understand the decisions in that fateful meeting.

I need help I can't pay my Adobe account cause I have no money and I live in South Africa and $26 in my country's currency is a lot of money I'm just a teen  just to do some artwork and now I did a trail for the illustrator and my trail finished but now i can't cancel it without paying I need help please can someone help 

Is there any phone number or email I can use to contact Adobe about an issue with my account? I need to talk to a human, not an AI chat bot because my problem is too specific for the AI generated help. I cant seem to find any way to contact some form of customer service. 

Cómo puedo restablecer mi contraseña por correo electronico sin que este habilitada esta opción? solo esta habilitada la opción por número de teléfono, pero ya no cuento con él y no puedo restablecer mi contraseña para hacer movimientos en mi cuenta. 

hello! I would apreciate some advice about this: My free trial for 7 days expired 2 days ago. Now i cant cancel it bcs adobe tried to take my money and i had no money on card. So i cant cancel the free trial bcs it apears i have issue with paying( when i click on manage plans it tells me about the billing and payment problem).      I suppose if i put money on my card , adobe will take them automatically ((((. Any ideas pls?

How can I contact for a refund?  My credit card was charged today.

I have an unused and not yet activated license of Photoshop Elements (digital download version from bundle with Premiere Elements), which I don't need as I have an Photo Cloud subscription as wellWhat's the legal way to sell this license (serial number only)?Thanks all in advance for your support

I wanted to use Illustrator for a couple of hours so I took a monthly subscribtion that I could cancel later. And now I discover that this is an anual subscribtion with monthly payment...This is a higly misleading behavior from Adobe. It has always been a great company in the past and I hope they will see this message and help me to cancel my subscription. I don't want to pay a total of 330€ for 2 hours of using Illustrator. How can cancel this?

It was selling Adobe Creative Cloud Apps for $35.99 plus tax 38 for one year. I am really sadden by this advertisement because it went away. Adobe please give the man that price.

Mot de passe oublié, impossibilité de changer de mot de passe. Comment résilier le compte Firefly ?

Heute wollte ich ein Probe-Abo abschließen. Nun steht einmal Links ich soll vor dem 23.April 2024 kündigen und auf der rechten Seite steht "Kündige vor dem 10. Apr., damit dir keine Kosten entstehen."Sehr irritierend!    

Adobe changed me back to a full-fee subscription after my student status ran out (even though I am still a student). I was told to verify my student status which I have, and then told to contact Adobe Support with changing back again to an education subscription. I can find no contacts and the virtual assistant on the support page leads me in circles. Can anyone direct me to an email or phone number to get this issue resolved? I cannot even change my plan via the 'manage plan' page on my profile - it says it cannot process this. Pls!! 

Hi, I have been auto-enrolled to an Adobe stock subscription. While I needed the plan for a few months I now do not need stock imagery at all. I have used all the credits that have accumulated and would like you to cancel the subscription. I am not prepared to pay the early repayment charges as was not aware that I had been auto-enrolled. As this is a service that I do not use and can’t afford please can you let me know how to contact you to action this cancellation immediately. It's impossible to talk to an actual person. Many thanks for your help,Claire

Hi Team, We are unable to access the Adobe account to cancel the active subscription because the associated email address has been deleted. This has resulted in continued monthly charges, which we need to stop immediately.We have attempted to use chat support, but we cannot log in to the account as required. Please advise how we can connect with a live support representative to resolve this issue and cancel the subscription.

Hello im a 14 year old kid whot ried out the free trail thing and i just wanted to try it out but suddenly i got charged for 27$ month later and i checked it out and i forgot to cancel now it says if i cancel this current subscripton i will be owed 120$ i dont have close to that money and i dont think my parents do either. PLease help i need help quick i dont wanna     get charged for so much.

So adobe responded today at 1:35am (april 1st) to ask if I had received a solution! How useful and unintrusive. For $60/mo they will not only never answer a question directly, make it damn near impossible to talk to a real person for assistance & they will send you an email waking you up 1st thing in the morning to let you know how little they are willing to do! What a service!   * this is one of the only emails I've EVER received from adobe.    

I had canceled my subscription during the trial period but still I was charged, now I am unable to use the premium features as it shows subscription expired. Either refund me the money or activate my premium subscription, you people are literally running a scam