Account, Payment, & Plan

Hello Adobe Community,I'm reaching out to share an issue I've recently encountered and to seek any advice or solutions you might offer.Recently, I received a notification from PayPal regarding a payment linked to Adobe, specifically tied to an invoice with the reference number BL2691275992. The puzzling part is, I had already cancelled my Adobe account prior to this notification, and to my knowledge, there should have been no outstanding payments due. Unfortunately, I did not receive the invoice in question, leaving me in the dark about the details of this charge.Attached to this post, you'll find the documents proving the cancellation of my account, alongside the PayPal notification I received. My goal here is to gain clarity on this invoice and understand why I was charged post-cancellation.This unexpected charge has caused me significant inconvenience and confusion. I am not satisfied with the situation, as it contradicts my understanding of my account status with Adobe. I would gre

been 13 days since subscribed to Photoshop for this month. cancled plan 5 days ago. still no refund. there wasn't even option. Need refund as I don't need it

YOUR support team is very hard to deal with. I just wanted to cancel my account, and they are making this impossible, I just signed up for the free trial and now they are saying that they will charge me every month and that I have to pay a cancellation fee. That this was in a contract... (I'm so sorry but I was not aware of this, I wish I knew better before and I will have happily not signed up.) Where is your customer satisfaction? TERRIBLE CUSTOMER SERVICE TERRIBLE EXPERIENCE

Mi plan anual para estudiantes caducó y deseo pagar nuevamente el año conservando el valor para estudiantes (porque aun lo soy), pero el sistema no me a dejado. ¡Ayuda por favor!

I uninstalled the Creative Cloud from my "add or remove programs" in order to move my Adobe applications onto another drive on my computer. Now it says that I do not have a plan once I sign into my account on a browser (to redownload). I want to make sure that I do not get charged for two plans (charged for my old one that is apparently non-existent now as well as for a new one) if I decide to buy a student plan now. Thanks.

I bought an InDesign and Adobe Stock subscription – 10 assets a month, but canceled it the same day. Will there be a refund?

My subscription auto renewed and I just realised it today when I was charged. I have cancelled my plan. Is there a way to get the transaction reversed?

The mobile number is cannot added in profile

Saudações! Perdi o prazo de ativação da renovação da minha assinatura. Estou tentando reativar. Já ativei a renovação automática e já atualizei os dados de cobrança e pagamento, porém não não recebi a liberação para acessar os apps. O que falta eu fazer para receber a liberação?

Hello,I just set up an account and used an email address no longer valid. This means I cannot recieve verification messages and cannot either change email address or cancel the annual subscription fee i have paid. Does anyone know how to correct this or can Adobe tell me how to call a real person? Thanks in advance. Kathy

How do I disable the student status on my adobe account? Nowhere can I make it so I'm not a student anymore in the parameters, whenever I go in the "Update Student status" area I can only submit documents to prove I'm still a student, which I am not anymore. Where do I change this?

I have just subscribe in photoshop and the muonth is not end yet , you charge me 3 time again , and the month is not end !!!! how can i retarn my money backe ? plz ! I attatch photo of the time, date ,and amount . plz see this !

Ayuda, me suspendieron la cuenta porque mi tarjeta se venció, ya actualicé los datos de mi nueva tarjeta pero aún así no puedo acceder a los programas y aplicaciones de mi plan de creative cloud todas las aplicaciones 100 GB

foi cobrado no meu cartão de crédito o valor da assinatura anual, sem nenhum aviso prévio  isso é inadmissível uma empresa fazer isso, irei está reportando em todos os lugares

they charrge me since some months twice on teh same account. No possibility to have an answer and they cancelled my subscription

Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing. I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user? This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem. 

Hello, I purchased Acrobat Pro with 3 users in my order number AE02342702244CTR. Even though I wrote my company tax number, the tax amount section appears as 0. In order to record this invoice in the accounting records, the tax amount section must be greater than 0. Can you help me?

I have billing issue. Previously everything was fine and Adobe automatically took money from mine card. Now appears billing issue, i tried to fix that to change payment details, also tried to use another card but nothing helped. I tried from different browser as Adobe recommend, i checked bank and there everything is fine: i have enough money and no limits from bank sides. How is possible to fix it?

Hello! I have cancelled my plan, but money was not come back after 14 days. How can I deal with it and get my money back?

I would like to disable auto pay and recieve an invoice for the service and have the option to pay manually. 

Dear Team,I would like to bring to your attention that our company is registered in Malta, but due to my current location in Austria, our address was incorrectly registered as being in Austria. Given that our company and its bank account are both located in Malta, we require your assistance in updating our region from Austria to Malta.I need to change our VAT number and it does not allow for changing the location.Thank you

I cancelled my subscription at the end of November (due to a price increase. 2 times), after which I was offered to use the adob package for free for two months. i accepted the offer, and today i was charged for a new package. x2 of the previous price. without warning. i want to request a refund and cancel my subscription. how do i do this? for some reason i can't manage the plan (it writes an error that there is a problem with the payment method - although the money was charged today). i would be grateful for help!

I would like to get Adoba's Certification of Tax Residence for Tax Year 2023 . How Can I get it ? 

I subscribed in Adobe Illustrator fro one month as a trial but  , I did not like the app and I cancelled the plan , few days later I found emails that I should pay for another month.I can not get red of the subscription. any help?Thank you