Account, Payment, & Plan

I had stacked multiple Creative Cloud codes and my subscription was valid from June 2023 till Oct 2024, but guess what, a few days ago I received an email saying that my account was terminated due to ,,fraudulent activity". I tried to contact the Adobe team, they said I need to send an email to a certain email address( [Personal information removed by moderator.]  and after a few hours I received an email from the Adobe team saying that I need to wait for the answer of this team and that my subscription will be reverted: ,,I understand. However, they will revert you as soon as possible. In this case, if you have an alternate email we can help you in placing a trial order."   Fast forward to today, the agent said that my subscription will never be reverted and I can't do something about this.   If an Adobe agent says that I'll have this reverted, I'm expecting to have this remaining months reverted, but it looks like Adobe doesn't want to do this.    Where can I

I received an email with my monthly renewal notice. The only thing is the price in the email shows $39.99/month, but when logging into my account, I'm signed up to the student $21.99/month, which I've been billed for so far each month. Is the email incorrect or the details in my account incorrect (as in has the price gone up and I haven't been informed?) I'd rather not continue if that's the case.

안녕하세요, 결제를 했는데 사용할 수 없습니다. 확인해 주세요.

After clicking to try the 7-day trial on Sept 7, I cannot use the software to convert files from .pdf to MS Word doc.I receive no support from Adobe.It is useless, as the software cannot convert PDF files locked by the author.The Adobe website is not user-friendly during the 7-day trial.I finished cancelling the plan today, Sept 14, at 6:45 p.m.Adobe popped up an invoice for a monthly subscription of $28.99.Adobe quietly directly debited from my bank account at 6:36 p.m.I want Adobe to refund me. 

Hello,I tried the seven day trial and cancelled it. It has been three weeks since my trial period ended.For some reason I was charged the yearly fee. I can't seem to get a hold of a person to help me.

I had a card that I was using for the Adobe for a small period of time.  That card was changed and in reading Adobe cancel accounts verbiage it said it would automatically cancel my accounts.  I didn't need them anymore and they are too expensive for what they provide. They somehow, which I now understand under cut with their fine print able to get with my bank and get another account to auto charge.  I immediately canceled the accounts but here is their other under cut, charging me for the rest of my apparent aggreement.  This is shady and will not use them again for my business and not recommend them.  I will have to use those that over pay for their licensed software if I need it.

I needed to cancel my plan due to cost and cancelled within the 3 day period for a refund but have not received one.

When I entered creative cloud I got a message about an expired license, I clicked to continue with the free plan and I got an error that didn't let me access any files, when I go to the files section it tells me that it is empty. How can i solve this? I can't find my cloud files anywhere and all of them where in the cloud 

Hi. I recently signed up for a free trial without signing into my adobe account. I then accidentally used an incorrect email address (it doesn't exist) but the trial has started successfully. I can't cancel it because the email isn't linked to an existing account. Please help. 

Hello, I would like to renew my SURFspot student license for Creative Cloud for another year, but I will graduate within a few months and my student e-mail address will no longer work. Is it possible to still get the 1-year license and use it after my student status expires? Will I be able to change the e-mail to my personal one in the Adobe account? Thanks

I am trying to log in to my school account and I have homework due in an hour. I was told to call customer support, they told me to call another number. It keeps saying buy subscription but i already bought it

Première question: J'ai acheté photoshop elements 2023 pour le télécharger. Deux commandes identiques m'ont été facturées avec des numéro différents et des numéros de série également différents.Les deux commandes ont été facturées. Comment faire pour qu'une commande soit remboursée, je n'ai téléchargé l'application qu'à partir d'un seul numéro de série.Seconde question: Lorsque je suis connectée à mon compte Adobe, il est indiqué dans adobe account qu'il n'y a aucun appareil activé, alors que je me sers du logiciel. Pourquoi? Je ne sais pas si la licence a été activée, pourtant la connexion entre le logiciel et Adobe est indiquée sur l'écranMerci pour votre aide 

Bonsoir,je paye chaque mois 17,99 pour adobe systems, qu'est-ce que c'est? Merci.J'aimerais annulé, mais je ne sais même pas qoui 😞

Today, I opened Photoshop and was surprised to see it had logged me out. It's never done that before. When I logged back in, I'm greeted with a "What profile should we use?" window. I've always just had the one profile (individual). But now Adobe has given me an additional profile connected to a business I've never worked with.The additional profile only has access to the free apps. Checked my connected sessions and there's only me currently logged in. I have no idea where this profile came from. There's no account notifications that someone might have used my email to create a new profile.Is this a bug? Something I should be worried about? How can I delete this errant profile?

hey! I bought the Adobe all applications ($60) few months ago. Since i didn't need it anymore i changed my plan 3 months ago and should pay around $10. I could cancel the all applications but it was expensive, so i changed it. Now i've been drawn for both of the plans for 2 months, so i've lost around $120. Why??? 

I Have charged for subscription that I don't have it in my Apple subscription and I didn't pay for subscription but in my bank account they charged me for what?? 

I just paid for monthly subscription today and it says its 2 days left. Why am i being charged for December 2021 and i never even used the apps for the whole month? How do i pause the subscription when i don't need it? Why give me access to an application i haven't even paid for when you can just deactivate it?  Did i select the wrong monthly subscription? You can't send an invoice when i didn't request for the product.

Hallo, ich bin seit kurzem bis dato sehr zufriedener user eines Einzel ( App ) Abos. Nur würde ich gerne einmal mit etwas Halbwissen nach haken, inwiefern eine Kündigung z.b 15 Tage vor dem eigentlichen Ablauf von Deutschen Gesetzen, in anbetracht dass das Abo nach einer Kündigung sofort erlischt obwohl man eigentlich ja noch mind. 15 Tage Zeit hätte abweicht? Man kannn sich als Dienstleister schon vorstellen dass man sein Abo das nur z.b 1 Monat für ein bestimmtes Projekt laufen soll nicht immer genau zum. letzten Tag kündigen kann, also ich kann mir da Unmengen von Gründen vorstellen. Ich weiß es eben nicht genau aber ich denke dass es doch Gesetze gibt die sowas regeln, Adobe ist der erste Anbieter bei dem ich sowas vorfinde. Ich möchte hiermit einmal um eine Stellungnahme bitten oder ggf. eine Änderung. Ich möchte mich bei so einer tollen Software doch auch toll fühlen :´D Das möchte heißen ich möchte mich nicht gezwungen fühlen genau auf den letzten Tag zu achten um ein Abo zu kün

Well I downloaded a free trial to check if a pdf was corrupted or if it was just the app I was using (it was actually corrupted). I cancelled the trial and I didn't receive any emails or updates about it. Fast forward 7 months I notice a weird transaction on my credit card from Adobe, turns out it wasn't cancelled (the cancellation process is a bit lenghtly actually) and I'd paid almost 200CAD for an app I only opened once. They did weive the almost 100CAD cancellation fee though so that was nice. So if you're signing up for a free trial. Don't expect them to let you know it ended.

My trial period with photoshop will expire in 3 days from now and I am trying to cancel it but I got an error "There was an error with this action. Try again later. f3511318-37f3-4855-b001-85482b084bc2", it happens after asking me to re-login and redirected me to the cancel process page I think. I disabled popup and redirects option in chrome but issue still persist. I've tried several times.  Please cancel it before my free trial ends, it will auto charge my paypal. Thanks

My money Got token, my money should be returned to me soon as possible, 

As someone who has at least 10 years of work experience in the field of graphics and graphic design, as someone who has experience working with almost most of Adobe's software, as someone who after many years was finally able to start his own advertising company, what a sin. I did ? that I live in a country where not only I have to suffer a lot for free communication with the internet world, but I even have to see all this unkindness from your company and continue on my way. What is my sin that I was born here and allowed access to the best I don't have the world's graphic software that belongs to your company? As a support, please tell me how can I access your software and access your new artificial intelligence while I live in Iran? What is my fault that I have to endure all this suffering for a small task? While I am not guilty of anything, I am even ready to buy your software, but I don't have access to this? My business is dying due to all these strict rules... It is dying.

Bien le bonjour,  j'aimerai que une de mes formules ne se renouvelle pas automatiquement (il reste trois jour) , en effet je souhaite ne pas continuer , mais on me demande des frais, alors je veux attendre les 3 jours restant d'abonnement, mais après fini, comment puis je faire et qui contacter pour dire que après le 9 septembre je ne souhaite pas renouveller premier pro ? merci d'avance,

I just realized but I subscribed to the wrong Lightroom. How can I switch to Lightroom Classic, which is the same price?

Bonjour,Je suis abonnée à la formule tout Adobe à plein tarif (soit 62,47€) et j'aimerais passé à la version étudiante car je retourne dans les études. Comment faire ? Dois-je résilier mon abonnement et choisir celui étudiant ? Merci d'avance pour votre aide.