Account, Payment, & Plan

Hi. I forgot to cancel my free trial since I've been so busy. Have not actually been able to utilize the free trial at all and now, facing a dilemma lol. First good thing only is the card that I have registered doesn't have money YET. so it says now that I've missed a bill to pay hehe. Someone can help me to remove the billing details or such ways just to cancel the plan? Thank you in advance. 

Hola, JillMuchas gracias por tu respuesta.Pensé que había alguna manera de comprar una especie de "paquete de photoshop" que descargar en el ordenador, como se hace con otros programas. Amigos míos, de hecho, tienen photoshop así desde hace muchos años, y por amazon anuncian algo que debe ser parecido, algún paquete antiguo.Miraré bien cómo hacer lo que me dices. un saludo

Hello, I discovered this website containing adobe products, claiming, its adobe partner, is it legit or scam please? [spam removed by moderator]

Hi, I receive a message that I don't have any licence anymore but I renewed it already on May 5th and I have paid it the same day. What can I do or who can I contact please?Thank you in advance. 

My plan was restarted and Adobe started charging my card after I had already canceled my plan (and wasn't charged for a month - so it originally worked). 1. I want my money back2. I want to ensure they no longer have my card details. Any suggestions?

I paid for Creative Cloud students, but the free trial period ended yesterday, so it was automatically paid today. But it was paid twice, but if you look at the order plan, it was paid only once. How can I cancel a payment once more?

Please, im not interested more in Adobe pro stop doing deduction from now on. Thanks

I remember specifically switching to the photography only plan because I never used any of the other apps. There is no reason for me to have ever switched back because I haven't even been using the photography apps much in the past year. Yet today I found out I have been charged for all the apps? 

Hi, I signed up for a free trial for the Creative Cloud in order to access Photoshop. I forgot to cancel my subscrition after my trial ended - the full (monthly) amount has gone out of my bank account. I've tried to cancel my plan but it says I have no active plans and I can view the plan as though I haven't already paid for it. I attempted to contact Adobe and chat with an agent but it doesn't recognise any active plans linked to my account (I only have one email address). The payment was made on May 3rd so I'm also hoping to reverse the order and cancel my subscription because it's within 14 days. Any guidance? This is a cry for help haha.    

How do I cancel my adobe subscription after the trial period? I do everything according to the instructions, an error pops up, I want to contact technical support, there is a bot that does not help anything.

me estan quitando dinero de mi tarjeta y yo no recuerdo haber comprado nada con adobe necesito que me diga de que correo electronico me registre para poder hacer la cancelacion de la suscripcion 

Hi all, I started a 7 days trial for Acrobat Pro but decided not to continue.When you going my Adobe account, I have the option to change my plan or cancel.Either option returns "Social sign in not supported".Accessing my account from Acrobat Pro or from Adobe's site directly gives me the same error.Signing in with a gmail account.What is necessary to cancel my trial?Thanks in advance. Best regards Squid

Hello,  As a decades long user and former software sales executive, why in the heck do you force people to pay for a year in full rther than pay the balance on an existing yearly subscription billed monthly? Why can't I preempt a monthly subscription payment with a one time payment? Why won't you allow prepaid non refundable debit cards for payment?  Do better. This is ridicilous; especially given that millions of us are finanically hurting. Help your clients remain clients; and grow your business with flexible payment options. This is not a difficult thing to offer. Thanks. 

Dear Sir,I am writing to you because I have a serious health problem, I am writing to you because I have a serious health problem and I don't know when I will come back to it. (cancer). My godson managed my bank accounts.Can you give me back the amount of the subscription that has already been debited from my account by your services and delete the software.I hope you understand my situation, but this has come as a shock to me.Best regards, thank you very much.Thank you very much,Jean- Claude Leroy

Hello everyone, please help! I'm Adobe Contributor, and each year, I have access to the Plan for Photographers as a Gift from Adobe for their Contributors.To reach a free product, I should use redeem code.So, my steps are:1. I should click on my unique link "here" in the blue ribbon.2. I should choose the app I want on the page with a list of apps where I am redirected to the link from point 1. I will see redeem code. Issue: I can't move from step 1 to step 2 because an error "This site can't be reached" appears. I've tried that with two different computers (Desktop PC and MacBook). Also, I've been attempting with four browsers (Chrome, Firefox, Opera on PC, and Safari on Mac). I've tried with and without VPN. Any combination doesn't work. Additionally, I personally know a colleague from another country who has the same issue right now, so the problem isn't unique. I have reached Adobe support via chat and have explained everything in detail with screenshots. B

My plan for CC expired a while ago. I'm not renewing. Also want to delete my account, but I can't because "You must update your payment information before cancelling your plan." I get a page where I need to enter my credit card details. It literally states "Your plan has expired. Please update your payment details to reactivate it." I'm not entering any payment details when Adobe is just going to charge money on it TO ALLOW ME TO CANCEL. How do I even cancel an already expired plan? So I'm stuck in a loop, never to be able to leave. How is this normal?

Hey all, I just found out that you can't get a refund for an annual prepaid renewal payment even within the normal 14-day refund window because your "initial purchase date" was whatever year you originally signed up. For example, I signed up in May 2021. My renewal payment happened on May 1st (10 days ago) and I can't get a refund because my initial purchase date was two years ago. At least, that's what the support chat told me. This didn't seem right to me and I wanted to let everyone know and get any feedback if this seems wrong. Maybe I'm just unaware. Regards.

I'm having trouble logging in to my Adobe contributor account, please help, I'm always asked to verify 2 times, namely verification with email and with a telephone number, even though my telephone number has been lost, so I don't get a verification code, please really help    [Moderator moved the thread to the correct forum, this is an Adobe account issue that is not related to the contributor account]

Hey hey! I received an email today that my Adobe creative cloud price will be raised from 27th of April 2022. I thought we were living the year 2023 already...But jokes aside, I don´t think they are joking since in creative cloud it states a higher price for next month, they have just made a mistake with the date in the email.  However I wanted to contact them to check this but the contact page doesn´t load so I can´t get in touch with them. Anybody else experiensing similar? What to do ? Maybe have to just cancel the subscription and change to chaper or free editing tools, if can´t even get hold on their support.Is there a phone number for the support? I have only used chat in the past. Pretty sad and disappointed to receive the email with bad news and mistakes. It´s a lot of money for a starting entrepreneur 😞 Thanks in advance for help. Best regards, Sarina 

I'm having trouble logging in to my Adobe contributor account, please help, I'm always asked to verify 2 times, namely verification with email and with a telephone number, even though my telephone number has been lost, so I don't get a verification code, please really help   [Moderator moved the thread to the correct forum]

hello! I forgot to cancel my free trial and just got charged for a whole year membership. Is there a chance to get a refund if I cancel my subscription? thanks!!

I've payed for a year and just now noticed I never had a chance to cancel.  The monthly fee was raised and now I currently can't afford it.  Please cancel my subscription without the several hundred dollars in cancellation fees please.

Hello.At 14th April,i bought my Lightroom monthly subscription with itunes gift card.But,last monday(7th May),it said my subscription was expired and in my app store,$10 from buying subscription of last month was back.I was confused but i bought itunes gift code and tried to renew the subscription.Then,it said that it will renew at 14th but today,it changed to 15th.How can i renew the subscription ASAP? Please,help me.I have to work.i really need it and my works to finish.How can i Gmail to team, and ask for help to allow me to be able to renew the subscription? 

Hallo,heute plötzlich Mein LR Classic und PS meinen, dass ich vielleicht ein Free Trail starten soll und später zahlne kann. Also übliche Art und Weise. Aber ich hab im Dezember 2022 LR Classic und PS im Abo gekauft. Zahlungsmethode hab ich geändert, dass Bankverbindung neu ist. Und weiter kein Zugriff.Was soll ich machen. Also nochmal kaufen geht nicht in die FrageVDVGAlex

I've been using Adobe for quite a while now, and I'm using all apps plan.I was using a student discount until last month and since April it was over and now paying full price.For some reason, after I made the payment for the same plan but at full price, it does not let me access any app on my main device.It has never happened before this month, and I can see the payment history saying it was successful.I tried buying the same plan since the creative cloud on my device says I need to renew my subscription, but whenever I go further than just that step it says I already have that plan and asks if I want to pay for the team plan.I've been trying to reach out to customer service via website, but it doesn't do anything but making me wait for no response.How can I regain access in this case?