Account, Payment, & Plan

Please help me, I am a student in my last year and I have subscribed to the program to finish my studies, and now I cannot pay for renewal or pay for cancellation, please help me and cancel my subscription forever without fees because I do not have money and my financial conditions are very difficult

hello i would like a refund please my account is under [Personal Information removed] please help me get my money back asap i only wanted to try it out for a week.  

Amazon Prime is being investigated for nefarious business practices by charging people for Prime when they didn't know they were paying for it. Adobe is  a company with incredibly advanced and complex web applications - there is no way their billing system and incredibly tedious and difficult process to cancel a subscription is an accident. Anyone with the smallest amount of experience in administration knows that a system like this is DESIGNED. It's what adobe does, designs things. i have been trying to cancel for months and spent FAR too long jumping through hoops to still be subscribed. Outrageous and i hope the company is prosecuted for this eventually.UNSUBSCRIBE ME AND REFUND ME! I feel like i have been robbed by Adobe.i have taken screenshots and videos of my experiences trying to cancel. 

How can I cancel my private Adobe Stock trial when it is added to my workplace Adobe Enterprise account without my intention? I have received an mail to my work-email address that I have to pay for the Adobe Stock membership or cancel if I don’t want to continue the the membership after the trial period, but when I enter my Adobe account, I have no permission to edit my plans since I am inside of an Adobe Enterprise account. I dont have any other Adobe account other than the Adobe Enterprice plan through my work space. I still managed to sign up for a trial period to Adobe Stock myself, but since I did it while I was logged in to my enterprise account I am now not able to cancel the subscription or manage the plan. Can someone please tell me how I can cancel the Adobe Stock membership without contacting the administrator of my Adobe Enterprise account, The administrator at my workplace was not involved in subscribing to Adobe Stock and therefor I don’t understand why I am not able to c

Dear Adobe team,I am writing to you regarding my existing Adobe Pro version because I would like to cancel it without incurring an early cancellation fee. I mistakenly purchased it, and I do not use it. I thought I had already canceled it during the 7-day free trial, but now I see that I am still being charged. Could you please assist me with this issue? You can check my profile, and you will see that I have only used the Pro version once.Thank you in advance.Best regards,

got a meseg"Unable to load Plans" What can I do to FIX it?

I have subscribed to Adobe Photoshop and the subscription is about to expire. Does this mean that it will renew automatically and will charge money from the visa? or what?

Buenas tardes, están intentando facturar de mi cuenta, personal de adone, pero yo cancelé la suscripción de 7 días de prueba casi de inmediato porque no necesito el servicio, ¿cómo hago para que no sigan ontentando facturar a mi nombre y cuenta? La página no permite eliminar mi cuenta

I take away photoshop after 9 days its was for free in 10 days. You take 240 crowns in account.    [Private info removed; Message moved to the Account, Payment and Plan forum]

I've been using Adobe Creative Cloud for nearly a year now and just received an email saying it would revert to regular pricing per month. I'm still a student so is there any way to keep the student pricing?

I signed up for a seven day trial and was told I could cancel after the trial and get a refund if it was still in the first two weeks of purchasing.  My account has charged me for a month and still shows me as a "free profile".  How can I cancel and get a refund??

I was going to Adobe Account to change my credit card information; however, I found that I can't see any element in the `account.adobe.com` page. After opening the Developer Tools, I can see the parameter "stringToEscape" of "escapeRegExp" was passed a `null`.exports.escapeRegExp = function(stringToEscape) { return stringToEscape.replace(/[.*+?^${}()|[\]\\]/g, "\\$&") } That `null` is from getAccessToken(). Since we have known that `getAccessToken()` may be nullable according to its return value, this website should check if  `getAccessToken() == null` first before passing it to `escapeRegExp`. Hope the Adobe Account engineer team can fix it as soon as possible! 🙂 

I am on an annual subscription, monthly billed. I understand the if you cancel after 14 days of commencing you'll have 50% of what is paid left and your subscription will cancel with access ending the end of that monthly period. This you can do yourself. However, can I cancel my subscription at the end of my annual cycle? i.e. it will not be auto-renewed   

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.there are 2 ways to contact adobe; chat and twitter:chat:use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpenin the chat field (lower right), type AGENTbe patient, it can take quite a while to reach a human.twitter:tweet @AdobeCarep.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the

I would like to get my refund please 

Hola, alguien que tenga problemas con el pago?Hace semanas que me aparece que tengo problemas en la facturación pero mis datos están correctos. Soy de Chile.  

Hi,I Can't See My İnvoices. I am facing this issue when I want to see my invoices: We didn’t find any orders associated with your account. Can you help me? I want to see my invoices

Hi, I've been subscribing to Creative Cloud now for some time and everything has been working fine. I had a problem a few days ago and the solution, I was told, was to uninstall Cloud and reinstall it. Did this OK. But now, although it recognises my plan and tells me what apps I have (just about all of them), when I try to use any of them I have to reinstall them. When I do that I'm told I've started a 7 day trial for the app, even thouigh I'm paying for them already. I've reinstalled Creative Cloud again and started from the beginning with a fresh log in (using the original email address and password - which is recognised) but the problem persists. It's virtually impossible to speak to Adobe about the problem (their virtual assisstant is totally useless and simply can't understand my problem). I'm just about at my wit's end. Any sensible advice would be great. Adobe if you're monitoring this please get in touch! Thanks

Hello! Would you tell me please, if I buy this application “illustrator” for my iPad, will I be able to launch it on my laptop as well? Will it be out of charge? Or should I buy it again for the laptop?Thank you in advance!

Hi all, I recently purchased a one month subscription to Adobe Creative Cloud and was given a code to redeem. However, when I try to redeem it there is an error:   ''This redemption code is no longer valid. According to our records, the code has been returned to Adobe, and a refund issued.''   I returned to the store, Saturn.de to ask what happened but they told me to contact Adobe. Can anyone help with this (screenshot attached) <Removed by Moderator>  

I need refund for money lost as I don't know when I subscribed to $29.99 plan. I need the refund as well as the cancelling the $16.99 as well.   

Bonjour,Je me suis abonnée à Illustrator et mon paiement a été procédé.  Quand je suis entrée dans le logiciel la première fois, on m'indiquait qu'il s'agissait d'une version d'essai de 5 jours.  Je me suis dit que l'abonnement payant allait commencer suite à cela.  Cependant, depuis que la version d'essai est terminée, je n'arrive plus à entrer dans Illustrator.  On me dit que je dois m'abonner et on me propose des forfaits sinon, tout se referme automatiquement.  Mais tel que mentionné plus haut, je suis déjà abonnée comme je vois le montant débité sur ma carte de crédit.  Que dois-je faire ?Je suis abonnée à Adobe Acrobat avec mon adresse courriel personnel et ma carte de crédit personnelle.  Par contre, je me suis abonnée à Illustrator avec mon adresse courriel de compagnie et ma carte de crédit de compagnie.  Ce pourrait-il que c'est cela qui entre en conflit comme c'est sur le même ordinateur ?Merci à l'avance pour votre aide ! 🙂

I just started a student account, and since then I've been receiving numerous emails for verification codes. This is not me requesting them. I cannot figure out how to add an extra layer of security to me account. It's connected through Google (our school uses a Gmail server), and I don't seem to have a way to add a password, or 2fa. Any time I try and get support, it tells me to contact me school directly. But honestly, this seems like a pretty bunk answer when it comes to a security issue. I'm just wondering if there is so.ething I can do here, or if I really do need to reach out to my school? And would that just be me reaching out to IT, or something more specific?

I have never worked with a subscription, and when I launched the application, it wrote that the trial period is over. What's that supposed to mean? I've never used it and it doesn't work now

Hi,I would like cancel my Photography plan, which started at 21th August 2020. At 21th July 2023 I paid invoice which was made in 36th month of my subscription, so I thought, that this was my last payment.When I try cancel subscription today, I see information about 55,29€ cancellation fee.I don't understand why? I thought that new yearly period starts at 21th August 2023.Please help me with cancellation of my subscription, without any additional charges, beacouse I didn't do anything intentionally wrong.