Account, Payment, & Plan

This company says it is going to to charge £19.97 a month then charge you £49 a month. You cant speak to anyone as they just hide behind web pages with links that just go round in circles... If you try to cancel they want to charge a cancelation fee. I dont rember signing up to a contract that has lasted more than 3 years. and allows you to charge as much as they like and still request more if you leave. DONT SIGN UP TO ANY ADOBE products..

I started a free trial in December 2022. I proceeded to cancel the free trial within the 14 days. Their promotion to retain me included another 3 months to keep trying the product.I have barely used the product and went to cancel it today.  But there seems to be an automated cancellation fee.  I can't believe this is intentional from a company that promote integrity and fair business practices. It must be an oversight as the additional time was an extension of my free trial, not an agreement to subscribe for 1 year. Hoping a staff member can help me out with this. I attempted to use the "Start Chat" option on the Help Page but it just kept looping me to the self help page. 

hello!I forgot to cancel my free trial and just got charged for a whole year membership.  Is there a chance to get a refund ?   thanks!!

I changed my payment details for my plan and I got charged on my bank account. But the app keeps telling me the payment failed and to change it otherwise I would lose access to the service. Why.

HI... I CAN'T RECHARGE MY PLAN 798.. HOW CAN I PAYMENT FOR RENEW MY PACKAGE

Hi, I changed plans a month ago but just saw now on my account that I'm paying for two plans. I'm paying for my previous and the one I changed too. I want to be reimbursed as I chose to change plans and it said it went through. If i just cancel the old one it will still debit me now. So need help to do this and I can't find anywhere where to contact Adobe.

Charged monthly for Adobe PS Creative CL. Wants to resign this but cant find it at my accounts. I have two accounts but no plans or invoices at any of them. But still I am charged. I dont want to upload any files showing the bank notes for this on this public service. I have no idea how I contact the appropriate department (finance/economy/online store?) at Adobe for this. Adobe seems to work hard to hide contact information or is there any Adobe staff here that will guide me to the correct adress?/Stellan

Trying to figure out how to merge my accounts together I already have a year subscription

Tried to buy adobe convert, agreed to pay the $17/mo or something. Then when I open adobe, couldnt access the program until I had to pay $40 odd a month. Absolute scammers. Never use adobe again as your ethiucs are horrific. Then opened the chat to talk to someone. For some amazing reason, i couldnt write back on the chat. So problem resolved for them, not me. Now cancelling my credit card becuase i have zero trust in such a organisation.   [Profanity removed by moderator]

Hello everyone, I have an expired creative cloud subscription, activated two years ago. I'm currently taking a course involving Photoshop Illustrator and InDesign and I wanted to know if I could convert my subscription to a cheaper version for those following training courses. Can someone help me? Thank you.

Hola, estoy intentando actualizar mi método de pago porque me han llegado varias notificaciones de fallo al correo electrónico, me puse en contacto con el banco para verificar si pasa algo con la tarjeta que tengo vinculada a este pago y no presenta ningún problema, de igual manera he intentado agregar otro método con otras tarjetas de crédito pero con ninguna ha sido posible, me aparece siempre que la tarjeta no es válida, o cuando le digo guardar para la suscripción me genera un error:Ya estoy cercana a los 30 días sin poder solucionar la renovación y no quisiera quedarme si el acceso a los programas.

Hi,I am already a paying member of all the adobe apps. But, I've just bought a external hard drive, and with that order I've recieved a free month of adobe products. Can I still redeem the code for a free month? or is that not possible?

Hola, realicé una suscripción a Adobe para utilizar el periodo de prueba para tantear algunas funciones de pago en enero, donde realicé una cancelación de la suscripción por medio de la página con antelación una vez probadas las funciones ya que terminé insatisfecho y preferí optar por otras aplicaciones. La suscripción fue realizada por un correo institucional que sería el mismo que utilizaría posteriormente para compartir documentos, por lo cual no lo había utilizado hasta ahora que reingresé a mi correo y me encontré con una notificación de una cobranza impaga del mes correspondiente a Adobe a pesar de haber solicitado la cancelación dentro de los días permitidos por medio de la página Web. Los pagos no se han procesado por la misma razón de la cancelación, sin embargo siguen apareciendo y notificandome como si se tratase de una deuda impaga cuando es un servicio que cancelé hace ya 2 meses porque había termiando insatisfecho con el precio y las funciones de pago que ofrece.&nb

Hello,my name is Roman, I am student and i pay for one app (Photoshop), but I need Illustrator too, but it is very expensive for me (I'm student).  Can I change my billing plan to stundet discount plan? I don't know how, I check for changing plans, but this choice is not here.. Thank you guys for you feedback and have a nice day!

impossible to cancel my free trial with adobe acrobat. I have contacted FCc aoready. 

Je ne peux pas activer le tarif étudiant car je ne peux rien écrire ou séléctioner dans la séction "nom de l'établissement".

Adobe's English and German support are very different. While the German support is largely incompetent and hardly reachable, the English-speaking one is mostly well reachable and forwards the requests accordingly if it does not get further itself from the beginning.I don't remember how I used to reach English support. At the moment, only the German one is available to me via the CC desktop (or not, because never reachable).Which setting should I change to only have to deal with English support right away?

URGENTE QUIERO UNA SOLUCION Y QUE SE CONTACTEN CONMIGO. ADOBE=ESTAFA. HE CANCELADO EL PERIODO DE PRUEBA Y QUIEREN FACTURAR DE TODOS MODOS. LOS VOY A DENUNCIAR EN TODAS LAS REDES. "TU SOLICITUD SE ESTA PROCESANDO" Y MIENTRAS TANTO AL DÍA SIGUIENTE TE FACTURANLADRONES

Hi, I got an email saying my 1Year plan was canceled (originally ending Feb 14, 2024). Adobe support cant really help. Can someone help investigate? There is something wrong with Adobe's billing system. Thank you.

Hello, i bought Photoshop and paid for 1 year, if i log into adobe creative cloud it says i have not active subscriptions.But in my invoice i can see the payment for Photoshop with and expiry date end of this year.How can i get this corrected ?

Hello, Im wondering can you pay for one creative cloud all apps, and share it with a friend and use it at the same time, similar to netflix or other streaming services

Hello Adobe Community, I have following case I need help with. I had a Student Adobe subscription that was later (after the expiring Student requirements) into a regular subcscription. Later then (1 month or so after it was converted) I did cancel the subscription. No further "pay 50% in advance" stuff was mentioned. So far all good. Now is the thing that when I logged into my account BEFORE the final day of my remaining subscription that it said "next subscription billing on [Date]". So I expected to pay one last time. Now, that day has passed like 2-3 days but I still can't find any information of a billing to Adobe on my bank account. The question I have now is, will this "billing" still happen or was the User Interface in the account section for subscriptions just falsely worded? Because I never heard of a subscription before where I have to pay for another month but without the benefits.

Hey family! Gabriel here! I have a question regarding the use of the license of Adobe programs. I subscribed to an Adobe package for personal use, can you tell me if I can market my designers/projects? In this personal use plan ? I'm a freelancer, I don't own a company or anything like that. tks family!!!

I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

Hello,Wondering if there's any option or way to purchase the programs included in our corporate subscription for home use? Other software manufacturers do this as part of their volume licensing programs so am wondering if Adobe do this?