Account, Payment, & Plan

Hello my name is Jose Sandoval, I am having problems with my account is reporting that my trail has expire, but I pay monthly for this softwares 

hello, id like to speak to someone from adobe. I would like to cancel my plan as I don't want to pay a company with a chat to us option that doesn't let you talk to anyone and wastes my time sending me in loops whilst i try to do it. I went to cancel my plan, but the details of the plan were incorrect and I want to make sure and have confirmed by someone at adobe that this has been done properly

I was using a free trial of illustrator and it took 43.96 pounds out of my bank account. I cancelled my plan and the same day recieved 23.99 pounds back into my account.  I have waited 9 days for the rest of the payment but it doesnt look like its going to happen. If someone would let me know whats going on i would appreciate it.

Hello, this seems like a strange problem.  I tried AI/creative cloud, and it didn't have the functionality that I wanted (xaml support) so I canceled the trial after 1 day.  No problems there.  Now, I would like to uninstall the applications and free up hard disk space.  But I can't because "creative cloud" won't run at all?  So am I understanding this correctly that I need to have an active susbscription in order to uninstall Adobe Illustrator and Adobe Creative cloud?  Thanks - maybe I am missing something 

Hi! i have been double charged few days ago and my subscription has been cancelled. Can you tell me why? I only use one address and i have paid with paypal after my first invoice doesn't work due to exportation date on my credit card. I am available to send you information on my account and my account. thanks. 

They are totally scam. They offer you a free trail to get you banking information then they get you stuck with them for a year . If you wanna cancel your plan because of something they never understand and charge you a cancellation fee. I was talking to one of their so called virtual assistant she left the conversation without helping me . Really unprofessional staff they have. Never ever buy acrobat plans.

Hello, i cant cancel my adobe creative cloud, it always says i can cancel it shortly but it doesnt happen, i was using the trial to test it out and have no need for it which is why i want to cancel it before i get charged

i brought the Adobe Reader online at 5980 yen for a one year plan, but on the second day, The PDF conversion i brought seem to have lost its function.It does not work at all. I want refund from my credit card. I dont know where i can turn to to claim back my money since Adobe doesnt have a customer service staff toanswer my questions.

please cancell my account my mac os 10.11.6 is not supportedthank you

Hello,I am very frustrated by this. I have received an email that there is a billing issue on my account. The issue is that my credit card has expired. But I am unable to update payment/edit payment info/manage plan/manage payment. I cannot get a hold of any kind of chat, to be able to speak to an actual person. And all the links under helpx.adobe.com does NOT help, either.Kindly provide assistance in this matter, as it is extremely frustrating! 

I cancelled my plan before the 30 day trail was up. I am just now realizing $14.99 has come out of my checking account for the last 3 months. This is a scam!!!  I need to this plan cancelled asap!  How do I cancel????

Hello,I had been trying to cancel my adobe pro subscription for a few hours... as I had not been using the service more than n months.Each time I tried to click subscription managing I was given a alert of problem with payment details and if I wish to continue with altering my monthly plan I need to secure my purchase details. So I modified and saved the purchase detail hoping to proceed to plan cancellation page. What I was given was an email of unwanted purchase invoice and still no progress on plan management page(literally can not proceed to cancellation page)So what I would really appreciate is;To get a refund of the purchase happened at 13 of January (and if it is possible, refund of former payments because I had never used the service)To cancel further subscription.Thank you for reading this and I hope for a speedy reply.

Bonjour,je dois absolument récupérer des photos qui se trouvent dans mes catalogues lightroom classic. J'ai racheté la suite adobe (pour photographe), j'ai téléchargé sauf que mon oridnateur n'est pas assez récent pour pouvoir l'utiliser (lol), j'ai essayé sur le mac d'un proche, pareil. J'ai essayé sur le pc de mon copain, pas assez puissant. Bref auriez-vous une solution pour pouvoir téléchager des versions moins récentes? Je ne comprend pas qu'en à peine un an, je ne puisse plus accéder aux applications. Je suis desespérée, bonne soiree et merci pour votre aide 

Extra charge requested

So, I signed up for a free trial about a month and a bit ago. I used PhotoShop and Illustrator literally once. I deleted it and have never used it again since. A month or so goes by and a payment comes out of my bank, I'd forgotten entirely that I'd even signed up for this and then had to recover my account as I wasn't sure of the password. I find on my account that I am tied into an "annual plan" which is "billed monthly" which is not what I'd originally agreed to.I try to cancel the plan to be told I would incurr a charge of the COMPLETE package cost.  Support agents aren't helpful, they try and upsell you or offer you a cheaper option when in reality, I don't even want to use Adobe.  It's no wonder so many people pirate this software, the company and the support are abysmal.

I subscribed for a "free" trial for 7 days. It said you could end the subscription within the 7 days or you would go to a full subscription for 19,95 per month... i didnt finish my project within the week, so i figured ill keep the subscription for 1 more month for about 20 euro's. Now appearantly the subscription changes automatically from trial to a year subscription in which you pay monthly. Stopping the subscription now would cost me 108 euro after the 20 euro's i already payed. This trial subscription is pretty much missleading and i would recomend anyone considering this not to take any trial subscription or any subscription with photoshop if you just need it temparary and dont want to be stuck with it for at least a year.

I recently got a 7-day free trial of InDesign which has now expired, the money was however not able to be withdrawn from my account as I didn't have the funds. I can get the money today, but as I already have Photoshop I'd rather just switch to the full creative cloud suite instead (almost the same price as InDesign). My question is, will I have to pay for the InDesign *and* creative cloud on top? Or can I just switch and not have to pay double?Kind Regards, Elvira8

I have an unsuccessful transaction, but the fees have been paid, how to get back the money that has been paid

I'm at my wit's end! I can't access customer support because they can't find a registered product or subscription. Why am I being billed $20 a month if I don't have access to the tools OR customer service?

2022.11.12 sat 06:31 saturday moring. Payment SMS and E-mail2022.11.12 sat 07:24 cancle membership and received E-mail / 2022.11.10 (PT) free membership2022.11.24 thu 15:00(around) End Customer Center Telephone Consultation               /I called thinking it would be refunded, but I checked that it was non-refundable.2023.01.10 Cancled Membership, until 2023.11 / But NOT use Adobe App. The account status is until November 2023, but the app appears to be a free membership status that cannot be used. In the creative cloud app, the test version expires and prompts you to purchase. I would like to ask your company to acknowledge that it is a computer error and to refund it for the sake of the rights and peace. If you can't get a refund, I think it's also possible for you to use it for two years as a student membership.

Currently I use alternative softwares. But they are not enough. Because I am not able to work on good projects, which requires specific type of files, like PSD, AI, etc.I worked with Adobe Photoshop and Illustrator previously.And now I wanted to subscribe for the Adobe products. Photoshop at least. But cannot find a good way to make payment, as the Adobe.com doesn't allow direct payment from Bangladesh.And the reseller wants more than double price, and allows yearly payment only.-Is there anyone here, who use licensed adobe products in Bangladesh? 

I am really both disappointed and piss off by what happened to me. I started a 7-day trial periof for using Adob Illustrator on January 1st. I disable the use of the application before January 8th, as I did not what to be billed. Today, January 9th, I receveived the bill for a monthly fee of 36,29 VAT incuded. I immediately canceled again AGAIN the use of Adobe Illustrator, and even after being billed that amount, I have been notified that the cancellation is confirmed and that I won't be able to use the application anymore. This would be fine if I would habe been refunded, but this is not the case. So, a 5-days free trial period cost me 36,29 euros. This is a dishonest commercial practice, and everything is done to make your life as hard as possible if you want to cancel a trial period. The Adobe website does not even include an email address to reach he billing services. You just have access to a dumb AI interface. This is disgusting. You are now aware about Adobe policy, a

Tenho uma conta premium, porém não consigo acessa-lá. Toda vez que entro no app diz que já tenho uma conta em outro e-mail e preciso fazer login nela: porém não uso essa conta e não consigo acessar a conta correta. O que posso fazer? 

why did you withdraw money from my card without my confirmation? I bought access for 1 year, but my money was withdrawn from the card in less than 3 months. I did not give permission to use my card without my consent

this isnt working for me and i got charged again for the service and i would like to request a refund for my last charge and to unsubscribe. utterly dissatisfied please help