Account, Payment, & Plan

Hi, I have been charged for many months, maybe over 2 years by an unknown email. I just knew about the Adobe Charge Identifier feature recently, and really just found out. I would like to cancel this immediately. Can you please help? 

Describe your bug:I have purchased Adobe's firefly pro plus on 24th april, but it is not reflecting in my account, neither I received a mail on the account from which I made the purchase. [personal information removed by moderator]

Cancelé mi suscripción antes de que terminada el periodo de prueba y se realizaron el cargo y no encuentro solución en la página. Requiero del reembolso que se me hizo sin motivo y ver cómo me van a contactar 

Hello everyoneMy payment was not successfull, becouse I don't have enough money on my bank account. How many days do I have left to update payment info and pay without consequences or extra fees? I don't know how this works, so i don't even know if I can be charged extra fees... 

I used Adobe Acrobat AI about a year ago, and cancelled before the free trial was over. Then I noticed that there were still payments coming out of my account despite the cancellation. Cancelled the subscription again (this time in May of last year).The payments kept on coming out of my account.I have now cancelled the subscription for a third time. I’ve multiple confirmation emails of the subscription being cancelled, I’ve taken screenshots.Where/who do I talk to to get a refund because has gone on for far too long.  

I was charged for a subscription I’m not making use ofi noticed the charge today and I’m still within the eligibility for a refund so pls refund asap

I did not realise that my free trial had ended and was converted into a paid subscription on February 24. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

On March 14, 2026, I created an Adobe account to use the Photoshop free trial for a short-term need. I cancelled it the next day (March 15) as I didn’t need it anymore.Despite this, I was later charged CAD $44.83. When I checked my account, I saw that an Adobe Stock subscription was still active. I do not recall knowingly subscribing to Adobe Stock, and I genuinely believed that cancelling the trial would end everything.When I tried to cancel the Adobe Stock subscription, I was prompted with a CAD $194 cancellation fee. I can see that there are terms related to cancellation fees, but the way this was set up and presented feels extremely misleading. Having to cancel multiple subscriptions separately without it being made clear upfront is very confusing. The interface makes it far too easy to miss this, and it honestly feels like it is designed that way.At this point, I feel taken advantage of. This situation is financially significant for me, and the experience has been very frustrating

BUENAS TARDES , DESEO CANCELAR LA COMPRA ANUAL DEL APLICATIVO ADOBE SCAN , NO DESEO EL PLAN ANUAL Y GOOGLE PLAY  NO ME HACE EL TRAMITE Y ME SOLICITA QUE ME COMUNIQUE CON UN DESARROLLADOR DE USTEDES , PERO NADIE ME AYUDA 

I’m currenlty logged in on my Son’s account. I have my own Subscription, And my Son had a student subscription. He’s no longer a student and does not require Creative cloud any more. I only noticed when I got charged yesterday for his subscription. I’ve been in and turned off autorenewal so it will not happen again. However I have a student account that has a year to run. And no students in the house. How can I get this fee refunded? 

у меня подобная проблема, не могу посмотреть планы, и отменить триал 

Hi!I wish to cancel my adobe membership but can't seem to do it. I was unaware that my prepaid plan would auto-renew, so I didn't worry about cancelling it prior to the end of my plan. Adobe tried to take money out of my bank account (which is still my current bank account, so payment details are correct), but it failed due to insufficient funds. Now, when I try to cancel the plan by clicking "Manage Plan", there is no option to cancel or renew the plan: only to update my details. I cannot update my details, because they are correct (I guess when I click SAVE it doesn't update because there is still insufficient funds in the account), but I cannot cancel the plan either. I love these programs and want to continue using them, but the price my plan auto renewed to is $300 more than what I paid last year, and I feel like that might be an incorrect price and I can't afford it. I would just leave it and let the plan run out, but am concerned if/when I wish to purchase another plan that I wi

  Dear Adobe Support Team, My name is Nazerke, and I noticed a payment (7,83$) was charged to my bank card (number removed by moderator) on 06/08/2025 for a subscription. However, I do not recall subscribing to any Adobe service. Therefore, I kindly request the following: A review of this charge and a refund of the amount billed. Cancellation of any active subscription linked to my account. Please let me know if any further information or verification is needed from my side. Thank you in advance for your assistance. Best regards, Nazerke

My subscription renewal time has come for the account registered with REMOVED, but due to the economic conditions in Turkey, the annual fee of 10,000 TL is too expensive for me. I want to cancel my subscription. When I contacted support via chat, my issue was not resolved. Instead of a cancellation option, I keep encountering the payment section. Can you please cancel my subscription?   This is a public forum, not Adobe support... email removed to deter spam... Moderator

I want to cancel I have never used your app and now I am locked into a plan. Please can someone reach out so I can end this I am paying monthly for something I can not afford 

I urgently need help canceling my Adobe trial. Every time I try, the system forces me to update my password. On the “Verify your identity” page, even when I enter the correct password, it always says “incorrect password.”I signed in using my Google account, not a separate Adobe ID, so I cannot bypass this loop. Because of this, I cannot access the cancellation option.Please advise how I can cancel my trial immediately.Thank you.

I cancel subscription still i didn't get refund. It's 1 week passed. I cancelled immediately. Its Google play adobe acrobat app 

My card was charged for the full monthly amount as soon as I started my Photoshop trial. This is not a hold on the card, but a full deduction. How do I process a refund?

I can't cancel my subscription; it's automatically withdrawing money from my bank.

Tôi muốn dùng font Garamond Premier Pro (tôi dự định mua giấy phép sử dụng trọn bộ 1 lần với gói 34 kiểu dáng này) cho Light Novel để đăng lên Google Play Book & App Store, liệu Adobe có cho phép khi tôi đã mua & đăng lên 2 nền tảng này. định dạng tôi sử dụng để đưa lên 2 nền tảng này là Epub & tôi muốn nhúng font này vào file epub để đọc giả không có tệp phông chữ Garamond Premier Pro vẫn có thể xem được phông chữ đó,vậy có được cho phép đăng lên không?

Hello, I’m trying to get in contact with someone regarding my subscription and would like a phone number I can call for assistance.I previously canceled my subscription, but I noticed that money was still withdrawn from my account on April 20, 2026. When I checked the app, it appeared that the subscription had not actually been canceled at that time. I have since gone back in and made sure it is fully canceled before the 14-day trial period ends.I’d like to know if I will be refunded for this charge, and what steps I need to take to resolve this issue. Please provide a contact number or further instructions as soon as possible.Thank you.

For many years, I have held an NGO license through TechSoup, and both my organization and I remain fully eligible for it.This issue has been ongoing for some time now.Previously, I had no problems using my credit cards to pay for Adobe Creative Cloud. Now, however, none of my four credit cards are being accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues on their end.I did attempt to pay via PayPal, which appeared to process successfully — but no money has actually been withdrawn from my account. The transaction goes through as zero amount, and I have no invoices to show for it, only a notice indicating that my next payment is due in 2027. In other words, something is registering, but nothing is actually being charged.One thing I find unusual is that when entering my card details, I am never asked for my CVC code — only my name, card number, and expiration date. This seems like a significant part of the problem.I

Hello Adobe Support team,   I hope you can help me. I recently discovered multiple charges from Adobe (about 4 invoices) that I did not knowingly authorize or subscribe to. Because I’m a minor, I have been using my dad’s card for purchases, and I was not receiving receipts or notices. I had no intention of activating a subscription.   Here are some details to help you locate the transactions:   Adobe ID / email address:<removed by mod>   Approximate dates and amounts of the invoices:  · Invoice 1: 2025. 7. 8., US$34.49  · Invoice 2: 2025. 8. 8, US$34.49  · Invoice 3: 2025. 9. 8, US$34.49  · Invoice 4: 2025. 10. 8., US$34.49   Payment method: credit card   I have not used the Adobe services associated with those charges. (You can check my usage history)   I want to cancel any subscription immediately and request a refund of all these charges, because they were unauthorized or unintended from my side.   Given that I did not knowingly agree to

My subscription was auto-renewed and ₹558 was deducted today. I have already cancelled the plan immediately. I did not intend to continue the subscription. Please process a refund for this charge.

Hi all, Let me explain as clearly as possible (sorry for the language mistakes, English is not my first language). I was a paying user of Adobe Acrobat until June 24. In June, I unsubscribed because a friend of mine, working at Adobe, was kind enough to offer me a licence of Acrobat Pro. So I didn’t need my subscription any longer.Then, all of a sudden, the direct debits started again, without any explanation.The first direct debit was taken on 18 February 2025 for €15.59.As soon as this first transaction appeared, I tried to find a way out of it, without success, and without receiving a response from Adobe (or from my friend, who now works elsewhere and cannot help me...). When I ring an Adobe office, I am told to go via the website. But that doesn’t work...The direct debits continued until 18 October 2025, totalling €140.31; at which point I blocked my card and stopped the direct debit.From that point on, I received regular reminders.What’s more, the version of Acrobat my friend gave