Account, Payment, & Plan

I received an email stating that my subscription has been suspended. I've looked at my subscription and everything is fine from what I can tell. There hasn't been any billing issues, and there isn't any odd massages in my App Store subscriptions area. The email came from "message@adobe.com", can someone validate this in any way, and how I can contact someone to advise how to correct it if it is in fact valid. Can an Adobe Admin please set in to help me please.

Where can I get a monthly invoice from which I pay for the ??

I bought an Adobe CC 1-year sub via Amazon. When I go to manage my sub, I get a green check with "Successfully assigned license", but when I go to link my account, I get an error message: "Vendor notified us that your account is not eligible for this product." I've called Amazon several times. I've called Adobe even more. This has been over a month of being on the phone a few days a week, sometimes for hours at end, to be met with no solution & both parties blaming each other. Is there a way to contact someone in North America who speaks English natively? The language barrier isn't helping & I'm extremely tired of having to explain my situation multiple times to Adobe representatives, only for them to tell me I have to contact Amazon. The seller on Amazon is Adobe. This is an Adobe issue. I currently have no subscription to Adobe, so I often cannot get help - some of the time spent dealing with Adobe has ended due to not being able to get help, because they belie

Hello, I’m posting here to escalate an unresolved account and billing issue that has now been ongoing for over 30 days. On 5 December, I was promised a permanent replacement redemption code to resolve a licensing issue on my Adobe account. This was logged under Case ADB-42939287-Y9Y0. Since then, I have followed up multiple times via chat. Today, after explaining that I am still waiting for the promised replacement code, the chat agent issued a 30-day trial and then abruptly closed the chat session without resolving the original issue or answering my questions. A temporary trial is not a solution to the problem I raised and does not replace the permanent redemption code that was promised. I am a working designer (and Adobe Stock contributor), and this delay has already prevented me from working for over a month. I do not want repeated trials or to restart the process again — I am simply asking for the permanent replacement redemption code that was confirmed back in

Quiero cancelar su aplicación porque no la uso y olvide cancelar después de la prueba, no es lo que buscaba, no la utilizo y ahora que quiero cancelarla me dice que debo pagar adelantado por su aplicación que repito nunca la uso no me gusta y no me sirve...Es un abuso pagar por algo que no quiero

I recently just graduated highschool and had a bunch of presets saved for my photos, my holy grails and my gate keeps. my school deleted my account so i cant access any of them. is there anyway to access said deleted account so i can just send/ use presets to my new account? anyone i can contact? 

I don't even use Adobe Stock. Why am I being charged? And I didn't sign up for it, I only use After Effect. I want my money back that Adobe Stock kept without my consent.I just checked my payment today. So cancel it all. I want refund From Adobe Stock Plan.

Hello,I urgently need help with a serious billing issue.My card was charged for Adobe Creative Cloud Pro:- Jan 3, 2026 – US$67.99- Jan 5, 2026 – US$339.95I only wanted a free trial to test the apps. I did not clearly agree to a paid plan with these high amounts. I live in Iraq, where Adobe subscriptions are not officially available, so I had to rely on someone to help me start what I believed was just a trial.This -US$407 was all the money on my card for basic living expenses. I am still within 14 days of the first charge, so I am requesting:Immediate cancellation of any planFull refund of both chargesIf this cannot be resolved quickly and fairly, I will have to dispute these transactions with my card issuer, but I prefer to solve this directly with Adobe.Thank you.

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I have cancelled my subscription within 10 minutes after I accidentally subscribe abdobe scan. I received cancellation mail and refund issued mail also received screenshot attached below but still not received the amount in my account please process my refund as soon as possible 

Hi!So I'm currently subscribed to Photoshop and would want to add Illustrator, but the only option I keep seing is "Change Plan" and there's no Add Plan or whatsoever.Is there a way to subscribe to 2 softwares only since I don't necessarily use the other apps so I don't consider getting the whole Creative Plan

Hi I already paid for Lightroom, why is the subscription suspended?  

I have been trying to cancel firefly pro but when I go into my account it says I have no plans but I am getting billed every month and I can see the invoice.  How can I cancel? There is no way to reach customer service.  

As the subject says. I deleted my Adobe account a while ago (after taking the time to cancel my subscriptions, by the way. I shouldn't have anything to be charged for.) and yet I just checked my bank account only to see "Adobe Inc CA" stealing $24.70 a month from me for some unknown subscription I should not be subscribed to. Now that I have no account to refer back to, (having to recreated my account just to send this post.) what do I do to get these charges to stop?

Hello Adobe,I would like to ask for help regarding an issue with canceling my Adobe subscription and getting a refund.Here is my situation:On December 26, 2025, I subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat as a bundled offer under a free trial. The free trial was scheduled to end on January 2, 2026. I am located in Indonesia (GMT+7). Unfortunately, I forgot to cancel the free trial before January 2, 2026. I only realized this on the morning of January 3, 2026 (today).According to the subscription details, if the free trial is not canceled, Adobe automatically charges the monthly plan to the registered payment method. In my case, I used a debit card. The prices shown to me (already converted from USD to Indonesian Rupiah) are:Adobe Acrobat Pro: Rp 494,172 (incl. tax) per monthAI Assistant for Acrobat: Rp 115,218 (incl. tax) per monthI have attached a screenshot as proof of these charges.After reviewing Adobe’s cancellation and refund policy, I found that subscriptions

I just cancelled my Students Plan in December 2025 and when I did that it said my plan will be over in December 2026. I thought it was an error and didn't pay too much attention. Yesterday(4.1.2026) I couldn't use an app because I had to re-activate my subscription, so I went back and checked, it said my plan will be over January 5 2026. Today(5.1.2026) it says my plan will be over February 5. I can neither re-subscribe nor cancel the plan. Plus can't use any app, cause it says "Buy". 

Cancelled my subscription and payment still went out. How do I get my money back?  

I live in brasil and saw a promo (R$114 and the offer is R$80) if i sign the price is updated? or am I going to pay double?

Hello,I am a small to medium-sized business owner, and I have purchased a single-user annual Creative Cloud subscription for my company. I would like the invoice to be issued with my company tax identification number. However, I could not find any information on how to provide these billing details.If issuing an invoice with my tax identification number is not possible, I will need to cancel the subscription. I would appreciate your support on this matter.Thank you in advance for your assistance.Best regards,

Ever since the free trial program started, the same error message been showing up: "Your subscription package doesnt load. Try again" or something like this. We are past the free trial phase but I am unable to cancel anything, anywhere. 

  I had two previous refund requests that were approved, and I was told the refunds would be credited to my account, but neither of them has been received.   On top of that, my card was charged again even though my Adobe account currently shows NO active or paid subscription.   This is an unauthorized charge.   I request: – A full status check and completion of the two pending refunds – An immediate full refund for the latest charge made without an active subscription – Confirmation that no further charges will be made to my card   If this is not resolved promptly, I will proceed with a bank chargeback.

Recebi um e-mail dizendo que minha assinatura foi renovado , mas no app ainda não foi atualizado e diz que a conta está expirada

HelloI am on the monthly photography plan (20GB), which I know is no longer available to new subscriptions.  I wish to switch to the annual pre-paid option (which is still available according to an article written in May 2025).  I click on manage plans and select the upgrade option to move to annual .  I get the following error message: Error: Plan unavailable We’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact customer support. I have tried contacting support by chat but no-one responds.   Any ideas of how to fix this issue?Thanks in advance for any guidance.

I need to contact a person rather than a bot with regards to 2 payments charged to my account for a free trial which was cancelled. Is anyone available on Sunday or do I have to wait until Monday?

I was a photography student for 2 years and I finished in december.I graduate this coming May 2026 I bought the student package of 60% off in January 2026Wi my billing go up after I graduate or will it stay the same for the 1 year subscription i signed up for ?