Account, Payment, & Plan

Prezados(as), Venho, por meio desta, solicitar formalmente o cancelamento imediato da assinatura do Adobe Acrobat Pro associada ao pedido AB06684200376CBR, referente à cobrança no valor de R$ 110,00, realizada em 02 de dezembro de 2025. Apesar de a cobrança ter sido devidamente efetuada, não há qualquer plano ativo visível em meu painel de usuário na Adobe, impossibilitando a gestão da assinatura ou seu cancelamento pelos meios convencionais. Esse cenário indica, presumivelmente, que a assinatura possa estar vinculada a uma conta distinta da que utilizo rotineiramente. Para fins de identificação, informo que minha conta principal é:📧 alexandre_rosa@hotmail.com Diante do exposto, solicito: A identificação da conta Adobe à qual a assinatura está vinculada;O cancelamento imediato da referida assinatura;A regularização da cobrança e envio de confirmação formal do cancelamento;Caso necessário, orientações adicionais para verificação de titularidade e continu

I have no active plans.I want to permanently remove all saved credit cards from my account.Please connect me to a live agent.

When I try to buy a standard plan, I keep getting an error message  - "This offer may have expired, does not apply to the items in your cart or is unavailable for your account." Is the offer not available to Australians?

크리에이티브 클라우드 결제 했는데 총 26400원이 두번 결제가 되어서 구독 취소를 했습니다지금 프로그램이 필요한 상황이라 다시 신청을 했더니 또 결제가 되어서 총 3번 결제가 된 상황입니다.구도취소한 건과 잘못 결제된 건 환불 부탁드립니다.

Ekim ayında Adobe deneme sürümünü başlattım. Deneme sonrası iptal etmeyi unuttuğum için ücret çekildi, ardından planı iptal ettim ve hizmeti aktif olarak kullanmadım.13 Aralık’ta hesabımı kontrol ettiğimde bilgim ve onayım dışında yıllık plana geçirildiğimi gördüm. Yıllık plan için herhangi bir onay vermedim. İptal etmek istediğimde yaklaşık 3.000 TL cayma bedeli talep ediliyor.  Ne yapmam gerekiyor.

I canceled my Illustrator subscription back in July, and I am still getting billed monthly since then.I got a confirmation email for service cancellation, so the cancellation is supposed to be confirmed.I got billed twice after July without using the service, so I had to block Adobe from accessing my bank debit card in order to stop paying to Adobe. I still get a monthly bill though.I noticed that there are at least three other posts in the community that have the same issue. So it seems that this is a known issue with the billing system. Can anyone please help with stopping these billings?Thank you.

Hey, I was tryign to purchase the Creative Cloud Pro subscription (India) via my Axis Mastercard Credit card, but weirdly the site is not generating OTP. I have tried this 8-9 times, no change. I tried to make payment via CC on a different  website and the OTP came in my inbox. So, the card is not at fault here. Can any support person help me out with this?Thanks

I signed up for the free trial on 10th December 2025 and received email confirmation for this. Adobe did not work for me. I am now trying to cancel but I'm getting the message that I have no plans.  I need to cancel the free trial/ delete my account details 

My trial has ended and I cancelled the trial before they charge me for the monthly/annual. Why is adobe  still trying to process a payment from my credit card and asking me to update my card details as my payment did not go through. I already canceelled the trial and i have no active subscription!!!

Pague la mensualidad, pero me pide que actalice la forma de pago 

Seit ein paar Tagen funktioniert mein Lightroom mobile Premium nicht mehr.Obwohl ich weder die App neu installiert habe oder sonst was.Nächste Abbuchung ist am 23.12.25 Das Abo habe ich über den playstore laufen.Adobe ID und Google Play sind identisch. Ich habe alles auch neu gestartet aber es bleibt immer ohne Premium Funktionen. Kann mir da jemand helfen? Lg Sven   

Fui cancelar o período de avaliação gratuita, mas na data final do periodo de teste, LOGO CEDO, ÀS 7h:06min, o sistema ja havia lançado a cobrança no cartão. Por sorte os pagamentos foram recusados, pois o cartão estava bloqueado.Como proceder para que se consiga efetuar o cancelamento do teste grátis, OU ENTÃO, MELHOR  SERIA, estender o preríodo de avaliação, caso possível.Tendo em vista que, ao clicar em "Gerenciar Plano", o sistema não permite nenhuma ação entes de corrigir o pagamento. No Aguardo Tema: Discussões sobre conta, pagamento e plano

- I only purchased Adobe Creative Cloud and all the apps (11/29/2024). - (And Now 11/20/2025) I was recently notified of this, as an Adobe Stock subscription was made without my additional authorization. The credit card I provided for Creative Cloud was charged without my consent. If I had wanted to purchase Adobe Stock, I would have used a different credit card. This is unethical and unacceptable. I didn't buy it because I wasn't going to use it, and I haven't used it. Adobe also charged me an additional $15 to unsubscribe from Adobe Stock, which I did not have permission to do.- I will report this to all US authorities and will be following up. I expect a resolution...- I will report and follow up with (reportfraud.ftc.gov) and other institutions in the US. I will report this unethical behavior everywhere. I was an Adobe fanatic, but now I'm a negative advertiser. Bravo Adobe! 👎👎🙎🙎 

Urgent: Refund not received after cancellation within 14 days – Transaction 26.11.2025 Dear Adobe Support Team, I am writing regarding my prepaid annual Creative Cloud subscription that was automatically charged on 26.11.2025 for 225.42 PLN. I cancelled the subscription immediately after the payment, well within the 14-day withdrawal period, as clearly stated in your refund policy and under EU consumer protection law. However: More than 5 working days have passed I have not received any refund My Creative Cloud access has been shut down I cannot use the services I have not received my money back The email address provided on the invoice is unreachable (“inbox is full”)  This situation is unacceptable: I am left without access to the service and without my refund. Please process my refund immediately and confirm: Refund amount: 225.42 PLN Transaction date: 26.11.2025 Payment method: Google Play  If

자동결제로 카드 결제는 되었는데포토샵도 실행이 안 되고 구독 신청 화면만 뜹니다.구독을 취소하려고 보니 Adobe 계정 플랜 관리에 제 구독 내역이 전혀 보이지 않습니다.결제만 처리되고 구독이 계정에 연결되지 않은 상태라해당 결제 건 취소 및 전액 환불 요청합니다.

애프터 이펙트 구독 취소 완료 됬다는 이메일을 받았는데 수수료가 아직 안 빠져나가서요. 문의합니다.그리고 고객센터나 상담 전화번호 문의합니다.

A message about another person using my account keeps popping, and it's not true, nobody's using my account, it started when I updated to MacOs Tahoe (26). I've changed my password several times and it keeps showing, not everyday, not always with indesign, sometimes is Acrobat other times it's Phtoshop, usually when I quit and reopen it stops showing, but ut's annoying, maybe it's not sending the message I quit the App at home, because I use it both at home and in my workplace. Is someone. else seeing this message (it's in Spanish but you get the point)? Or it's just me and I got a hacker who only hacks Adobe, BTW?

Please, give me a permanent solution.Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue    By @Vaghela_Viraj6767 

Tengo una suscripción denominada algo así como Adobe Photo por un año que ha finalizado hace poco. Esa suscripción a obtuve a través de una oferta en Amazon Black Fryday con un cupon de canje de Adobe.Ahora al terminar el año , me intentan facturar (creo que desactive la facturación) pero sin avisar previamente cual será el importe de la nueva factura, ni si el plan es el mismo que el anterior, y sobre todo el precio (No me puedo permitir un importe multip`licado por 7 u 8 lo que he comrado).Tampoco se puede contestar al correo de aviso, ni se puede cancelar la suscripción porque está pendiente por error de facturación.No encuentro un solo correo de contacto  Adobe donde exponer el caso.No me parece lo mas correcto, esta forma de actuar de la empresa.Saludos. I have a subscription called something like Adobe Photo for a year that recently expired. I got it through an Amazon Black Friday deal with an Adobe redemption coupon.Now that the year is over, they're trying to bill me

I have run into an issue when I tried to renew my subscription for the Photography (20 GB) plan.  Is it still possible to get this subscription - I don't need the option with 1 TB of cloud storage?  I could no longer find this plan anywhere on the Adobe site.  Thanks  Nancy   [Mod: Moved to the Account, Payxment & Plan forum]  

Por equivocación hice una suscripción a esta página de Adobe y he estado intentando cancelarla, pero no he podido me pueden ayudar como hacerlo no estoy interesado en ningún plan solo tienen mi método de pago que me toco bloquearlo porque me están haciendo un cobro que no voy a hacer gracias     [Branched from a thread in the Photoshop forum by moderator]

I just got charged 300 DKK today, since i stil had the subscription going. Can i get a refund?

I started a free trial but I forgot t cancel before the auto-charge. I was charged today via Gcash. I was charged after my trial. I cancelled immediately. I want a refund since I’m still within 14 days. I already cancelled the plan. How to refund?

Hi I'm having a nightmare with something I think is relatively straight forward. Yep, my adobe stock got accidentally cancelled, just yesterday, and I've been battling trying to get the cancellation revolked. There seems to be an insistance to upsel me a business plan or resell me the same package and me lose all my credits! To me this seems simple, I've seen Ani on here do it for people for example. Could anyone help or have any advice, I'm desperate to reclaim what was a stupid error on our part. Cheers!

I canceled my Adobe Acrobat Pro subscription one day before the free trial ended.Despite this, Adobe charged my card last month and again this month.There were no e-mails from Adobe about trial ending or confirmation that the trial has been cancelled.I am trying to contact Adobe support, but I cannot find a working live chat or phone option on the support page, and the phone number does not connect from my country. I'm from Latvia.Thank you for your help.