Account, Payment, & Plan

I hope you’re doing well. I would like to request a refund for a recent charge that was debited from my GCash account. I already unlinked my GCash payment method before the subscription renewal date, so I was surprised that the auto-debit still went through. Now i can't open/access my account now.   Please help me process a refund and ensure that no future charges will be made to my GCash account. Thank you for your assistance. [Personal Information removed by moderator]

Dear Team Adobe,I subcribed to adobe apps for free trial but could not cancel the app during the free trial period because i couldnt find the cancellation option. i was charged n 25th November 2025 and 03/12/2025. I tried to cancel the subscription again after i was charged on the 25th November only to see another charge on the 3/12/2025. I would be grateful if you could properly cancel the suscriptions for me and refund my money back since i only used the app for few days during the free trial. 

I ALSO HAVE THE SAME COMPLAIN, PLEASE!! 

Hi,The cancel subscription button does not working, lead to error asking to try again later. I try this 10 times with the same result. 

Hello, I have encountered a confusing situation regarding my subscription. On October 31st, I changed my plan from Pro to Standard and was billed for an annual subscription valid until October 31st, 2026. However, on November 29th, I was charged an additional $844. Upon checking my account, I noticed that an extra Pro subscription had been added. I was neither asked to approve this nor notified about it. On December 5th, I canceled the new Pro subscription and received a confirmation email stating that the canceled subscription will remain active until November 2026. Since I do not need two subscriptions, I kindly request a full refund for the additional charge. I have also tried to resolve this issue using the available chatbot, but without success. Thank you for your understanding and assistance. Please let me know if you need any further details from my side.

Hi - I have a student subscription, and hadn't logged in for a few months (and not since the price increase). I was sure I could access Lr/LrC before, and now told to contact an administrator. Is it still included in the subscription? It's literally the only reason I subscribed (and before the price increase).Can't seem to find anything anywhere that says it's not...Thanks.

결제는 바로 바로 잘되면서 플랜취소 할려니 데이터오류라고만 뜨네요  찾아보니 저만 그런게 아니네요문제가 많네요  어떻게 이럴수가 있나요  너무 짜증나네요  어여 어여 취소및 환불 해주세요 ㅠㅠ

I cancelled my subscription in the same day I signed up and you guys said I wouldn't be charged. Now I'm still getting charged even when I don't have the money you guys take what ever is in my account and make up a new amount. Stop charging me I cancelled my subscription already and am not paying for it to be cancelled again. Just stop!

Tried illustrator then canceled the next day because it's hot garbage compared to what's out there now. But your sneaky! You cancel it but you still pay for the Adobe stock pictures of 50$ a month? Then if you didn't realize that's a SECOND product I didn't ask for then you get charged $50 for it because you know you can't sell that crap.  You guys are garbage and I can't wait for AI to eat your lunch.

Hello, I subscribed just for a free trial and then cancelled the plan. Even so, I was charged today. Then, when trying to cancelling again following the manage subscription button, the page shows an error. I would appreciate a refund and a confirmation that my plan was cancelled. Many thanks!! Note that I do trust Adobe products, but I am not finding an intuitive way to solve this problem. Id appreciate your assistence. Best regards, Luís 

Como cancelar o plano Premium no App?

I have tried canceling online, on my mobile app, on the chat, and on the phone. Your site says 24/7 phone support and it hung up on me saying that I'm outside of business hours. Your site is not user-friendly or helpful. I just want to cancel my trial and I keep getting an error. 

Dar de baja al servicio

Hello, I have started a 7 day trial for Adobe Acrobat Pro which ends Dec. 7th.I am trying to cancel my free plan but I get the message "Unable to load data".I have tried clearing my cache, disabling extensions and ad blockers, disabling my VPN, installing a brand new browser, and even doing all those steps on another device twice but nothing works. I tried contacting the Support but the chatbot only sends me the link to the page that i have been using before. Human agents are not available until Monday, at which point I will be already billed.I refuse to pay for a yearly plan only because the page doesn't work.

Ahoj, mám předplatné za 289 kč/měsíc, ale v době strhávání částky jsem si nenechal na účtu dostatek peněz a častka se strhla až včera. Ale jak v telefonu, tak na PC to po mě chce stále ať si pořídím předplatné? 

ME ESTAN COBRANDO 4333,01 Y NO TENGO NINGUN PLAN ACTIVO. A ALGUIEN LE PASO LO MISMO Y ME PUEDE AYUDAR A SOLUCIONARLO?

I requested a cancellation and refund of £21.14 in June 2025 after the payment was taken out of my account in May 2025. I've noticed the amount has never been refunded as it's still pending in my PayPal account. Please can you refund it now and confirm you have done so.  Thanks,Vanessa Taylor Iransaction number 4GX14981XF273963N

Hallo zusammen,ich habe aktuell zwei Creative Cloud Foto-Abos im Account hinterlegt.Einmal die alte Variante mit 20GB Cloud Speicher, die eigenltich auslaufen soll und einmal ein neues Jahres-Abo, im Zuge des BF erworben, mit 1TB Speicher und z.B. mehr Credits für KI Nutzung. Es klappt aber leider nicht, dass neue Abo als primäres Abo auszuwählen und so bin ich z.B. bei KI Nutzung deutlich begrenzt. Was kann ich tun? Viele GrüßeStefan

Guten Tag,ich habe mit meinem Amazon Code mein Lightroom Abo um ein Jahr verlängert. nun wird allerdings dennoch abgebucht und in meinem Account sind zwei Pläne zu finden. kann ich nun den vorherigen Plan einfach kündigen und mein Portfolio etc. bleiben bestehen? oder wie führe ich beide Pläne zusammen?vielen Dank & Gruß 

When I try to cancel my plan, it keeps showing an error message. I'd like to know what's going on. 

 I am unable to cancel my free trial.  ...Been having that problem a lot lately.  Easy to sign up.  Bugs with canceling.  ...Wonder why the one is so much smoother than the other? 

Me want purchase Adobe softwares can someone guide me ? 

Добрый вечер ! Кто сталкивался , помогите в решении проблемы .  У меня iPhone и мобильный Lightroom. Подписка «Lightroom AI Photo Enhancer, Премиум» оформлена через App Store, она активна (оплачена до [4 января как в App Store]).В приложении под аккаунтом nadezda-pankovec@yandex.ruпоказывает «Истек срок подписки», премиум‑функции недоступны.Я выходила из аккаунта, входила снова, нажимала Restore Purchases — не помогает.Пожалуйста, помогите привязать активную подписку к моему аккаунту или подскажите, что ещё можно сделать.

Adobe keeps taking 29.96£ from my account for the past Year. I've disputed this with them however they say they can't "find" the charge. Please help

On the Adobe website are various subscription offers claiming a 60% discount on monthly fees, dropped from $19.99 to $7.99 a month.   If you click on BUY for the Photography Plan, it keeps giving an error window. Contacting Adobe via the little bottom right at bottom, I got the most unbelievable so-called assitance from what I can only assume is Ai, as I was there for hours trying to deal with what seemd like someone with an IQ of about minus 200!   I tried three different 'consultants' and all denied the offer existed though it is right there on their website and one had the audacity to say the offer was only for special people, but couldn"t tell me how to become 'special'??? They did ask for a screen snip of the relevant page, but then had no suggestions or way to attach it my question or send it to them?????   I was basically finally accused of making up the whole thing and the consultant would then just end the conversation so I would have to start aga