Account, Payment, & Plan

Hello, back in May I canceled my adobe acrobat pro subscription within the 14 day trial. Attached please see the email confirming cancelation. That said, my credit card continues to be charged $19.99 monthly by Adobe. Any suggestions to truly get the the plan canceled, the auto pay to stop and a refund for the months being charges for a product I am not using? Thank you.

Hello,   I was un knowingly automatically charged for a one-year subscription payment of $840. I canceled my plan 10 days after the charge to my account. This cancellation falls within the 14-day window for a full refund, as stipulated in your policy. However, when I received my cancellation confirmation via email, it stated that my service will end next year. Furthermore, while my account dashboard shows the plan as canceled, it still displays the message: "Service will expire on Nov 18, 2026."   I followed the cancellation instructions on the website and did so before the 14-day cutoff. I request that you process a full refund of $840 and confirm that the subscription has been fully terminated. Thank you for your prompt attention to this matter. [Moved from the Using the Community forum (which is the forum for issues using the forums)]  

J'ai le même problèmeimpossible de joindre qui que ce soit ! Formule gratuite mais avec obligation de payer lol

I have started a nonprofit organization and realized that I'm able to utilize my nonprofit for discounted rates on my Adobe so I went to cancel my plan found out that they charged not one account but they charged two accounts so I went in and found out. I have two plans under the same name which didn't make no sense. Don't know exactly when either one of them started either but I would like to get a full refund for the two different charges that they charge my account with today. I understand that as I was canceling, the offer offered me free 90 days to keep it open, but my best bet is to cancel everything and restart it under my nonprofit organization where I'm able to utilize the discounts from there can you please refund me back my money for the two accounts that you pulled Adobe out of or who can I speak to in regards to receiving a refund?

não sei se podem me ajudar, ontem o google desativou meu email por uso indevido, é o email que uso para meu perfil, para o adobe, freepik, enfim, já enviei uma constatação, porém, como está desativado, não consigo logar no creative cloud, sabem de alguma forma onde posso cancelar o pacote? não consegui nem entrar em contato com o suporte já que precisar logar para isso

Just want to know if I need to cancel my adobe express plan as it is included in firefly pro? Do i need to do it manually? Will I lose all of my data in Adobe express plan if i cancel?

The last time I used Adobe Express, the premium version was included in my Lightroom/Photoshop subscription.  Did that change? If it did, I'll probably switch to Canva. I'm on macOS and the last time I used Express it had performance and functionality probems on both Safari and Firefox. I recall circular text being broken for quite some time.

 Hi Adobe Support,I’m writing because I’ve been trying to close my Adobe account, and the experience has been incredibly frustrating. I was offered a free month, yet now I’m being told I have to pay for that same month just to delete my account. This makes absolutely no sense.I feel extremely disappointed and honestly quite angry. I never agreed to be charged for something that was clearly presented as free, and now I’m stuck in a situation where I can’t close my account unless I pay for something I shouldn’t be paying for in the first place. This feels unfair and misleading.I want this resolved immediately.Here’s what I need:Remove the charge for the “free” month.Cancel my subscription completely.Close my Adobe account as requested.Please fix this as soon as possible and confirm once it’s done. I do not expect to see any charges moving forward.Thank you,

I want to get a refund on my Adobe Acrobat Pro Plan, but I keep getting this error.

Dear Adobe Support Team, I have just noticed that I have been charged USD 17.69 monthly for a subscription I did not purchase. but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. Please investigate this matter and cancel the subscription. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Diana Hanich

Hello all!Trying to figure out how to cancel a 7-day trial subscription before next week Tuesday. I accidentally typed in a shortened version of my work email when setting up the account/entering card info so the email that the credit card information is attched to essentially doesn't exist. Any help would be appreciated as I would hate to charge my boss 100 dollars as the intern 😞 Thanks! For reference, I have a legitimate email with the company attached to an additional account, however, this email has no manageable plans attached to it, however, Im hesitant to add the seven day trial to this email without cancelling the incorrect email. 

I paid 57dh for subscription but I still have no generatin AI 

Hi. I paid for an Adobe Illustrator subscription on iPad yesterday. The payment went through, and the subscription was paid. The app worked fine until lunchtime today. Then I was kicked out of the app, and when I tried to log in again, the message "Adobe has suspended all new sales of goods and services in your country" appeared. Does anyone know how to fix this?P.S. I've tried signing out and logging in again,and I'm sure I've paid as I have the invoices

no puedo cancelar la suscripcion de 7 días de prueba, llevo 7 días intentandolo y me da error.

I created an account with you yesterday after I saw an advert on twitter about your free one year long access to premium features but I was only able to access those features once that was that same yesterday after I created an account. Is that the way you designed it to work or is there a probable bug of some sort? As at right now each time I click on "start for free" I get the error message that I am ineligible for the offer though i had already created an account following the offer and already used it once. Is this normal I mean is this behaviour well within the design of the promo? to work only once then have basic features afterwards? It might interest you to know that every of the premium features is locked

Alguien ha robado mi cuenta , cambiado el mail y efectuado un cobro de un plan sin autorización, me pueden ayudar?

I am having an issue with installing Adobe Elements (Photoshop).  The issue, according to Adobe, is that I need to get a second email address!  Let me explain. I do video editing so if one computer goes down, I have my backup.  I have Adobe Creative Cloud subscription with all the apps on both computers which is permitted under Adobe.  I also have Adobe Photoshop Elements for very small and easy quick fixes.  I also have Elements my laptop.  This year I decided to update my Elements program so I bought the 2025 version (Photoshop & Premier).  I installed the Program on my backup computer and of course logged into my Adobe account wich identifies me by my email address.  I got the message that said I exceeded the number of computer I have installed this program on and I need to delete one of them.  I was surprised because I do not have another 2025 (I paid for the full program, not just an update).  When I called Adobe they said they

Hello, I am getting error while cancellation the plan "Unable to Load Data" Please support me to cancel the subscription

Dzień dobry  Korzystam od 10 lat z  LR. Podczas awarii komputera wylogowałem się z mojego konta i chcąć zalogować się ponownie użyłem innego maila i wykupiłem drugą subskrypcję na innym mailu. Teraz nie moge zrezygnować  z jednej z nich ponieważ bedę musiał zapłacić kare 85 euro. Miesięcznie  muszę płacić za dwie subskrypcje:-( Możecie jakoś pomóc ?   [moving from bugs to discussions according to the comunity rules - Mod.]

i don;t see any options to update my payment details an old cc is saved but I don't seem to see an option to update

Is the Adobe store on Amazon actually run by Adobe?https://www.amazon.co.uk/stores/Adobe/page/0DA3C9A3-3E87-4B2E-80DB-5F268FE7BEFE It looks like it is, the prices and info are the same as on the Adobe website.. I bought a subscription via Amazon and it has appeared on my Adobe account so I presume all is OK.  

Dear Adobe Team, I have been waiting for a response through a chatbot for 14 hours and because of your great service I still have not been able to cancel my free trial - finding someone in a 14 hour window is too much to ask for, I guess. Can someone please get in touch with me ASAP because I do not want to lose more time on SIMPLY CANCELING a subscription.  To give you more context, whenever I want to cancel it says UNABLE TO LOAD DATA (I have tried every single "advice" posted on this forum and nothing works). 

Yo cancele la suscripcion a Adobe Pro y en cuenta aparece como cancelada, pero hoy me hicieron un cobro en mi tarjeta de credito.  Como puedo solicitar el reembolso ya que no aparece ningun medio al cual se puede uno comunicar directamente.  Un correo o telefono.  

After a while waiting for the agent to reply I finally got my refund from an auto charge. But the problem is I can see the cancel mail notification but not about the refund confirm. Should I talk to support again because of this? and I am sure that I checked mail many time even with spam 

alguem pode me ajudar a como resolver isso!!