Account, Payment, & Plan

Bonjour Ma formule d'essai ACROBAT READER se finit le 22 Octobre. J'essaie depuis 24h de l'annuler mais IMPOSSIBLE de le faire depuis ma gestion de comptes. La page affiche "IMPOSSIBLE de collecter les données" Que puis-je faire? Je lis sur le FORUM que plusieurs personnes sont dans le même cas! Si c'est le cas c'est simplement et purement une fraude! 

Hi everyone,I am needing to access an account that is using a student email address that has been deactivated since I graduated. I am unfortunately still being billed per month and I need to stop this. Is there any way for me to access this account, or have my student email updated to my personal email? I feel like I'm going in circles trying to find an answer.

Bonjour,  Je suis abonné à une offre à 14.62 € facturée tous les mois. Or je ne viens de me rendre compte qu'Adobe prélève 2 fois cette somme, tous les mois depuis le début de l'abonnement. Le prélèvement a lieu le même jour.  J'ai un seul abonnement, visiblement un seul compte Adobe et sur les factures que je trouve sur mon compte il n'y a qu'une fois la somme de 14.62 €. Que puis-je faire pour être prélevé uniquement de la somme de l'abonnement et non pas du double ?  Je remarque que c'est arrivé à beaucoup de personnes, c'est assez étonnant... et première fois que je vois ce genre de problème. Cordialement,

Hello, I received an email saying that the fee will increase because I am no longer a student, but I am still a student. How can I report this? I don't want to pay more.

Today I decided to renew my expired Lightroom Mobile subscription in Google Play. Nothing happened after the payment was made and funds were debited from the account. There are no paid subscriptions in the Adobe account, and I can't restore purchases in the app itself, because the message "log in to your existing Google account" appears, despite the fact that the account is the same as it was before. when I try to purchase something on the adobe website, I am thrown to a page where it says that I am in a region where the product is unavailable for purchase (BY), although I am in another country and have no idea why the system decided that. When I try to go to the "try premium features" tab in the application, the application freezes forever on the loading animation.I sincerely do not understand why there is no information in my account about previous payments that I have been paying for the last few years and what problems have started with an unknown region. I am attaching a screensho

Hello. I had the 7-day free trial for Adobe Acrobat. I was sure that I cancelled it as I haven't logged into my account since I got the trial. I just found out that I got charged $19.99 on October 28, 2025. I canceled today, November 3, 2025. I am aware that if you cancel within 14 days, you get a full refund. I am confused about how to request the refund!

Can you check why I was charged trial ( x amount ) and the after a week again charged (x amount) saying that is invoiced, and though I see the money deducted in the bank account at the time of trial start, a week later again the same amount it deducted, but I see only a single invoice. Can you help me with the logic of this. thank you.

I have illegally incurred costs of £200 after I returned a missed call from Adobe (a call that I had been waiting for two hours for from a technician that only rang once before disconecting). The number that they had used out to be routed through a California exchange to their India tech team. (all Adobe calls are free to India call centre from UK). The Adobe technician that I spoke to during the 50 min call on 26.06 in which they took over my desktop to move / change settings never highlighted that my call would be chargeable. I have subsequently raised this issue on five separate attempts with the teams in India who have dismissed the claim despite me showing call logs and bills, leaving me with demands from my mobile provider for the £200. This has now taken well over two days of solid work to try and resolve with Adobe without a suitable resolution. The Citizen’s Advice Legal Team have already confirmed that Adobe’s conduct is a breach of contract under the UK 2015 Consumer rights

How an i getting charged again andd again I already I want my refund iam a student i cannot afford this amount deduction do help with my refund OMG it's deducted again why is it getting deducted automatically I want my refund  ill be really thankfull help

Hi Behance team and community,@BehanceSupport @AdobeStaff — I’d really appreciate your clarification on this.I currently have an active project with a client — the first payment (deposit) has already been made, and the final payment is still pending. I’d like to connect a different PayPal account for receiving funds.If I disconnect my current PayPal and link a new one now:1. Will the project remain active?2. Will the client’s post-payment be successfully sent to the new PayPal account?3. Or is it safer to wait until the project is fully completed before updating PayPal details?I just want to make sure the payment process goes smoothly for both sides.Thank you in advance for clarifying how this works.Best,Ekaterina

Hello,I made a transaction on October 24 to activate Adobe 7-day free trial, but the transaction failed and I was debited 52,563.21Naira.Till now, the money has not been refunded to my account.My bank is calling it Blocked funds for Merchant Cancellation. Please help look into this urgently.Here ara the details I have:Transactions date: 24/10/2025Amount: 52563.21Purpose: Adobe 7-day free trialStatus: Failed/No access grantedKindly confirm when the refund will be processed, as this has caused me significant inconvenience.I will be grateful for your assistance.

Comment commander le Lightroom classic et la version sur le cloud?

Hi i want to know, is there a way i can contact the team? i want to cancel my subs, i dont know why i still got charge for cancelation? my sub is from the same month 2 years ago nov, or is there a way i can see when i wont get charge to cancel my subs?thanks

Due to automatic billing, I was charged for a full month in advance. Today is the new renewal date, but I haven’t used the service for even a day, yet I was charged for a full month.I kindly request a refund for the monthly fee that was charged on November 2nd.

안녕하세요 학생플랜이 1년이 지난 시점에서 아직 대학교에 재학 중입니다. 이번 달부터 26,400원이 아닌 47,300원이 결제되었는데 방금 학생 인증을 완료해서 할인 혜택 기간을 업데이트했습니다. 그래서 이번달 결제된 47,300원을 환불하고 할인된 26,400원으로 다시 재결제하고 싶습니다. 재결제를 요청드립니다.

Hallo zusammen. Ich habe von Adobe unterstehendes Angebot bekommen, als ich mein Abo für Photoshop kündigen wollte. Ich ging davon aus, dass ich vom 8. August 2025 bis 29. März 2026 gesamthaft CHF 24.00 zu zahlen habe. Nun habe ich aber am 28.09.2025 und am 5.09.2025 bereits zwei Rechnungen von jeweils CHF 25.95 bekommen. Aus dem Angebot von Adobe geht aber klar hervor, dass ich vom 8. August bis "für die verbleibende Laufzeit deines Abonnements" das heisst "am 29. März 2026" nur  "CHF 24.00 (zzgl./inkl. Steuern/MwSt./VAT/GST)" zu zahlen habe. Somit bin ich nicht damit einverstanden diese 2x CHF 25.95 zu bezahlen - geschweige eine Rechnung von ca. CHF 64.00 für das vorzeitige Kündigen, da ich ja von Ihrem Angebot nicht zu kündigen bis zum 29. März 2026 gebrauch gemacht habe.   Freundlich Grüsse Daniel   "Das Angebot gilt nur für Kunden, die dieses Angebot direkt erhalten. Die nächsten 60 Tage sind kostenlos. Am Ende der Laufzeit des Angebots über 60 Tage am 8.

안녕하세요. 저는 2022년부터 어도비 구독을 사용해왔습니다.매월 2일마다 구독료가 갱신되는데, 제가 대학교를 이제 곧 졸업해서 더 이상 사용할 일이 없습니다.매월 2일마다 갱신된다고 해서 오늘 취소하려고 하니 조기 구독 취소 수수료가 발생한다고 합니다. 하지만 저는 이미 1년 이상 사용했고, 월 단위 결제만 되는 줄 알았기에새로운 1년 약정이 자동 갱신된 것은 몰랐습니다.11월 결제도 아직 진행되지 않은 것으로 보입니다.조기 해지 수수료 없이 해지하고 싶습니다. 확인 부탁드립니다. 제발요...대학생이라 현재 돈이 별로 없어서 11월 2일 구독 비용을 환불받고, 가능한 빨리 취소하고 싶습니다... 

Hi, I have just signed up for a few trial but now wish to cancel it before I get charged, how do I do this on an Android device 

Guten Tag,ich möchte gerne ein Adobe Firefly-Abo abschliessen, aber beim Bezahlvorgang erscheint ständig folgende Fehlermeldung:„Ein Fehler ist aufgetreten. Wir kennen den Grund zwar nicht, helfen aber gerne weiter.“Ich habe es bereits auf verschiedenen Geräten und Browsern versucht (auch am Handy), aber das Problem bleibt bestehen.Können Sie bitte mein Firefly-Abo manuell aktivieren oder mir einen funktionierenden Link zur Bestellung für die Schweiz schicken?Meine Adobe-ID irfandogan.ch@gmail.comVielen Dank für Ihre Hilfe und freundliche Unterstützung.Mit freundlichen GrüssenIrfan Dogan

I purchased premium, got billed, got the reciept and verification from Google but no acknowledgement from adobe. None of the features are working and my purchase is not being shown.I've already taken all steps given by adobe support on mail. Help please.   

Hi Adobe Support team,I’m writing to ask for help with my Creative Cloud Pro subscription. My invoice was issued on October 16, 2025, right after my free trial ended. At that time, my credit card had an issue, so the payment didn’t go through.When I tried to cancel, I was offered a 60-day free extension, which I accepted. However, after reviewing the terms, I realized I might still be charged a large cancellation fee (around US$373.95) if I cancel early.Since today is November 2, I’d like to clarify:What’s the best way to cancel now while paying the lowest possible fee?If I keep the free 60-day offer until January 1, 2026, and cancel before that date, will I still be charged the early cancellation fee, or can I cancel without penalty?Is there any way to switch this to a monthly plan or trial without triggering the annual fee?I haven’t used the service since the trial period ended and would really appreciate clear guidance on how to handle this situation in the most cost-effective way.T

My account was put into permanent suspension due to payment non compliance. The problem is I have paid for the subscription only about 6 months ago. I got into contact with an agent and this is where I am now: conversation ended without sollution. This is how the conversation went:Hello V. B, I'd be happy to help you today, let me first pull up your account information and access your details. [Auto generated] You saidhelloYou saidI recieved the message that my subscription has been canceled. I would like to know why. I believe I have payd for a year last spring. Agent saidThank you for sharing the information. I understand the issue you’re experiencing. I’ve helped many customers with similar requests. I'll guide you through the next steps and am here to support you along the way. You saidthank you Agent saidAs I can check under this account there was a plan of Photography plan (20GB) which has moved to a state of permanent suspension due to payment non c

I just received an email from Adobe stating the new price from the student plan I was enrolled in. However I graduated 3 years ago and was not using an education discount and paying the full price of $59.99 with illustrator, fresco, and Lightroom being on mobile and the AI features (don't use) they've added since my graduation status was over. I look at the plans and see they changed it to a "pro" version but there's a standard version at $54.99 with taking away both illustrator and Lightroom apps. It's not worth making a $10 increase over moving certain apps around to justify a "pro" version. If they added the substance apps to it which I think would be awesome, that would justify the increase and create better value

When I click on "Show all apps", there are only 4 apps visible. I've used two different browsers and there is no way for me to scroll through all of the apps that are included in this plan, it does not scroll at all. Can someone please list them all or help me scroll through all of them.

I have paid 2783/ month 20+ adobe app plans and use is one device only...May i know actually for this plan 1 deivce or shall i used for one more device also