Account, Payment, & Plan

어제 섭스턴스 학생용 결제되어서 방금 바로 취소했는데 왜 환불을 안해주나요? 14일 이전이면 100%환불 아닌가요?

Hello Adobe Team, I canceled my subscription on 08 December 2025 during the free trial and received a cancellation confirmation email.Despite this, I was charged €36.89 today for Adobe Acrobat Pro. I did not intend to continue, and I have not used the product at all.Please refund this charge and confirm that my subscription is fully canceled. Thank you. Adobe ID: <Removed personal info>

Hello Adobe Community Team,I’m posting here to share feedback and also seek guidance from the community.I recently contacted Adobe sales/support because I was interested in purchasing an Adobe subscription. My main query was around any available discounts or promotional offers for new customers, and I was open to proceeding with a plan if suitable options were shared.Unfortunately, during the interaction, the agent showed little interest in discussing available offers or helping me explore possible discounts. The conversation felt disengaged, and I didn’t receive clear information that would help me make a purchase decision.As a potential new customer who was genuinely willing to subscribe, this experience was disappointing. I believe a more proactive approach, especially when users are asking about offers, could greatly improve conversion and customer trust.I’m still interested in subscribing and would appreciate:Information on any current or upcoming discounts/promotionsAdvice from c

I have been waiting for three weeks but still not recived resolution. Adobe Case ADB-42682384-F0D9. I redeemed a code to extend my exact same plan. But the system created a new parallel plan. Contected Customer support. They canceled the new plan and said a replacement code will be issued in 24-72 hours. I have been following up for three weeks now. I have still not recived a replacement code. Why is it not being resolved?

Buenas tardes, Llevo dias intentando solicitar un reembolso de una suscripción de Adobe Acrobat Pro y no he encontrado información util y ya sea por horario o porque no hay agentes disponibles no he podido hacerlo, espero puedan ayudarme, de antemano muchas gracias!

Minha conta estava com a opção de renovação automárica desabilitada, mas mesmo assim, o valor foi cobrado do cartão. Como faço para pedir o reembolso desse valor?

Respecto al caso ADB-43078704-R6F7, abierto por vuestro compañero de soporte telefonico, quien me ha indicado que recibiré solución a mi problema mediante este otro canal, manifiesto que necesito solucion urgente que me permita seguir usando mi aplicacion de escritorio de acrobat pro, que no me ha dado ningun problema desde que activara el codigo de licencia válido asta ayer que aterricé de nuevo en España tras volver de un viaje de dos semanas en Países Bajos, donde empezó a manifestarse el mismo problema de licencia no valida, pero que se solucionaba iniciando sesion con esta misma cuenta de correo; y hoy, no sale del bucle, impidiendome incluso visualizar cualquier documento.  Necesito, que el producto continue funcionando bien como acostumbraba a la mayor brevedad posible. Quedo atento a la espera de su respuesta. Gracias.

I purchased this product from <known scammer>wowcher:</known scammer >   <Removed by Moderator>   before I knew that Adobe doesn't sell lifetime licenses anymore. The seller required me to download Acrobat pro from their own link and also run a third party activation application reminiscent of piratebay cracked software. They are refusing to refund me and are claiming that 'for everysold license an invoice and contract to what the license belong, wedon't have any problem to send this to you, off course after signing anNDA for privacy reasons.' If possible could someone from Adobe confirm whether or not this is a legitimte license or not. Many thanks.

구독하지도 않는데 계속 카드로 결제가 되고있어요 당장 취소환불해주시기바랍니다 

I am completely shocked. I suddenly have a one-year subscription after a trial version. Now I have to pay 140 CHF to cancel my plan. The worst part is that I only received messages about this in German. I don't even speak German. I don't even use the subscription, and now I have to pay this amount? This is bordering on fraud. I also spoke to "customer service," on this language problem. He changed that I got 2 months free, but I don't want that I want to cancel without paying this ridiculous amount of money. After that the person of Adobe immediately ended the conversation/chat. What is this? And why am I being scammed by Adobe?

Olá, eu comprei a assinatura do Adobe Lightroom Premium pela Google Play Store. Minhas credenciais de login estão sincronizadas tanto no Adobe quanto no aplicativo Lightroom e os recursos premium estão ativados. Mas não consigo cancelar minha assinatura nem remover as informações do meu cartão de crédito, pois as informações de assinatura do Lightroom não aparecem no Google play Store e não é possível cancelar pelo site da Adobe. Como posso cancelar minha assinatura? Obrigada.

Hola.Deseo cancelar la suscripción de prueba gratuita en Adobe Express, antes que me cobren.Informo que tengo una cuenta de Acrobat Premium activa.

I would like to ask for clarification regarding a charge on my Adobe Acrobat Pro subscription.I initially signed up for the 7-day free trial and unfortunately forgot to cancel before the trial ended. As a result, my payment method was automatically charged for the following billing period.As soon as I noticed the charge notification, I cancelled the subscription immediately. At this point, I no longer have access to the premium features, and my account has been switched to the Free plan.However, the amount that was charged has not been refunded. I would like to kindly ask whether I am eligible for a refund for this charge.If a refund is not possible, I would like to understand why I no longer have access to the premium features, despite having been charged for the next billing period.

Prezados(as),   Venho, por meio desta, solicitar formalmente o cancelamento imediato da assinatura do Adobe Acrobat Pro associada ao pedido XXXXXX, referente à cobrança no valor de R$ 110,00, realizada em 02 de dezembro de 2025.   Apesar de a cobrança ter sido devidamente efetuada, não há qualquer plano ativo visível em meu painel de usuário na Adobe, impossibilitando a gestão da assinatura ou seu cancelamento pelos meios convencionais. Esse cenário indica, presumivelmente, que a assinatura possa estar vinculada a uma conta distinta da que utilizo rotineiramente.   Para fins de identificação, informo que minha conta principal é: XXXXXXXXXXX   Diante do exposto, solicito:   A identificação da conta Adobe à qual a assinatura está vinculada; O cancelamento imediato da referida assinatura; A regularização da cobrança e envio de confirmação formal do cancelamento; Caso necessário, orientações adicionais para verificação de titularidade e continuidade do processo.

Prezados(as), Venho, por meio desta, solicitar formalmente o cancelamento imediato da assinatura do Adobe Acrobat Pro associada ao pedido AB06684200376CBR, referente à cobrança no valor de R$ 110,00, realizada em 02 de dezembro de 2025. Apesar de a cobrança ter sido devidamente efetuada, não há qualquer plano ativo visível em meu painel de usuário na Adobe, impossibilitando a gestão da assinatura ou seu cancelamento pelos meios convencionais. Esse cenário indica, presumivelmente, que a assinatura possa estar vinculada a uma conta distinta da que utilizo rotineiramente. Para fins de identificação, informo que minha conta principal é:📧 alexandre_rosa@hotmail.com Diante do exposto, solicito: A identificação da conta Adobe à qual a assinatura está vinculada;O cancelamento imediato da referida assinatura;A regularização da cobrança e envio de confirmação formal do cancelamento;Caso necessário, orientações adicionais para verificação de titularidade e continu

I have no active plans.I want to permanently remove all saved credit cards from my account.Please connect me to a live agent.

When I try to buy a standard plan, I keep getting an error message  - "This offer may have expired, does not apply to the items in your cart or is unavailable for your account." Is the offer not available to Australians?

크리에이티브 클라우드 결제 했는데 총 26400원이 두번 결제가 되어서 구독 취소를 했습니다지금 프로그램이 필요한 상황이라 다시 신청을 했더니 또 결제가 되어서 총 3번 결제가 된 상황입니다.구도취소한 건과 잘못 결제된 건 환불 부탁드립니다.

Ekim ayında Adobe deneme sürümünü başlattım. Deneme sonrası iptal etmeyi unuttuğum için ücret çekildi, ardından planı iptal ettim ve hizmeti aktif olarak kullanmadım.13 Aralık’ta hesabımı kontrol ettiğimde bilgim ve onayım dışında yıllık plana geçirildiğimi gördüm. Yıllık plan için herhangi bir onay vermedim. İptal etmek istediğimde yaklaşık 3.000 TL cayma bedeli talep ediliyor.  Ne yapmam gerekiyor.

I canceled my Illustrator subscription back in July, and I am still getting billed monthly since then.I got a confirmation email for service cancellation, so the cancellation is supposed to be confirmed.I got billed twice after July without using the service, so I had to block Adobe from accessing my bank debit card in order to stop paying to Adobe. I still get a monthly bill though.I noticed that there are at least three other posts in the community that have the same issue. So it seems that this is a known issue with the billing system. Can anyone please help with stopping these billings?Thank you.

Hey, I was tryign to purchase the Creative Cloud Pro subscription (India) via my Axis Mastercard Credit card, but weirdly the site is not generating OTP. I have tried this 8-9 times, no change. I tried to make payment via CC on a different  website and the OTP came in my inbox. So, the card is not at fault here. Can any support person help me out with this?Thanks

I signed up for the free trial on 10th December 2025 and received email confirmation for this. Adobe did not work for me. I am now trying to cancel but I'm getting the message that I have no plans.  I need to cancel the free trial/ delete my account details 

My trial has ended and I cancelled the trial before they charge me for the monthly/annual. Why is adobe  still trying to process a payment from my credit card and asking me to update my card details as my payment did not go through. I already canceelled the trial and i have no active subscription!!!

Pague la mensualidad, pero me pide que actalice la forma de pago 

Seit ein paar Tagen funktioniert mein Lightroom mobile Premium nicht mehr.Obwohl ich weder die App neu installiert habe oder sonst was.Nächste Abbuchung ist am 23.12.25 Das Abo habe ich über den playstore laufen.Adobe ID und Google Play sind identisch. Ich habe alles auch neu gestartet aber es bleibt immer ohne Premium Funktionen. Kann mir da jemand helfen? Lg Sven