Account, Payment, & Plan

나는 일러스트 프로그램 하나를 샀는데,두번 결제가 되었습니다. 다른 하나는 환불해 주세요.

I have also noticed same thing. i have been changed HKD 158.00 monthly for a subcription i did not purchase. Contact Support Chat team seems cannot investigate and confirm this. Thanks in advance for any further confirmation.

I have access to a University student subscription and due to some confusion I have an Adobe pro account which I therefore do not need. I accept that for over a year I have paid on both accounts however now I have come to be more organised to cancel I find there is a near £70 cancellation fee. Can Adobe customer service please tell me how to cancel without this charge as it is wholly unfair knowing that the same email appears on both accounts. 

Hello, The VAT amount is not charged on my invoice. How can this be changed?Thanks Ted

I hear clearly that Adobe doesn't want to over a discounted plan for, say AARP members. Here's another idea for the marketing/product department.  If I got the Photography plan, I would be happy to pay $20 for 30-days access to products I use only for a special project or occassion - say compiling some family video or a concert recording of the grandkids.  Right now I'd have to have an annual subscription. I'm not proposing a price cut.  I proposing I pay for the value received - when I use the products, which is very seldom. Just and idea to treat less intensive users AND Adobe fairly.

no me deja iniciar secsion

Buennos dias Necesito asistencia para desvincular mi tarjeta de credito. Saludos 

Hello Adobe Team, I am yet to receive my refunds, despite making the cancellations within 14 days and being told that I would receive refunds within 5 days. My order numbers are as follows: 7223208706  and 7223185859 Kindly assist. Best regards,Clinton

Da es für das Foto-Abo (20 GB) keine Prepaid-Verlängerungen mehr gibt, habe ich stattdessen ein Prepaid-Abo für das  Foto-Abo mit 1 TB gekauft und aktiviert. Unter dieser neuen Lizenz laufen nun Photoshop und Lightroom bei mir, soweit so gut.Nun steht das alte Abo, dessen Gültigkeit zwischenzeitlich abgelaufen ist, aber mit Status „Ausgesetzt" in meiner Abo-Liste. Offenbar wäre eine Kündigung erst möglich, wenn ich wieder ein gültiges Zahlungsmittel hinterlegt habe. Das möchte ich aber vermeiden, denn mir ist sonnenklar, dass Adobe in dem Augenblick, in dem ich dies eintrage, eine Abogebühr für das 20-GB-Abo einziehen wird, das ich ja gar nicht mehr benötige, da es durch die 1-TB-Version ersetzt wurde.Eine direkte Support-Ansprechadresse scheint es nicht zu geben (auf Adobes Website steht ja im Wesentlichen „Als Privatkunde such' Dir Deine Hilfe in der Support-Datenbank oder im Forum"). Daher wende ich mich nun hier an die Community: Wie kann ich das nicht mehr benötigte Abo loswe

  Back in september i had the free trial for adobe then paid $30 per month for my plan. i paid for the month of september but ive been struggling with money so the payment of october declined. I recently got paid and 30 dollars was immediately taken from my account, I am trying to change my plan to the 11.99 one but it still says i owe 30 dollars when 30 dollars where already taken from me for the month of october.

Hello,3 days ago, i cancelled my acrobat pro and incopy subscriptions. On that same day, Adobe did try to refund me the $2.58 (for acrobat pro) and $4.99 (for incopy). However, due to some necessary settings being turned off on my bank card, i was unable to receive the funds.I humbly request for you to try the refunding procedure again, please(and this time the funds will go through).My order numbers were:AB06539000000CMU (InCopy)AE03922900138CMU (Adobe Acrobat Pro) I would be very grateful for your help.Thanks in advance.

Hi, I moved from the Netherlands to Zweden and stopt my company in the Netherlands and started my new in Sweden.I want to change my old dutch VAT-number to my account to the new swedisch VAT-number, but i can not do that when i click on ''edit billing and payment'' because it says ''invalid input''On my invoices has to stand my new Swedisch VAT-NumberHow can i change this?

Necesito mi reembolso, me hicieron 2 cobros, yo no quiero eso, no uso la aplicación, solo uise ver la interfaz, me pusieron trabas para la cancelación el mismo día así que obte por bloquear tarjeta y sacar una nueva, igual me cobraron, hoy hice la cancelación de ambas suscripciónes, pero quiero saber si es fiable. 

Schon seit einer Woche versuche ich vergeblich mein Abomodell zu ändern und befinde mich in einer Endlosschleife.Ich möchte wegen der Preiserhöhung vom alten Fotoabo zur gleichen Version als Jährliches Prepaidabo wechseln.- ich bekomme (bei "Zustimmen und Abonieren")  jedesmal eine Fehlermeldung, daß die Änderung nicht möglich ist: "Dein Abo konnte leider nicht geändert werden, versuche es später erneut"- ich habe alles nach Anleitung gemacht und aktuell gibt es KEINEN Zahlungsvorgang der das behindern könnte.- der Virtuelle Hilfeassistent teilt mir ständig mit, daß kein Mitarbeiter verfügbar ist, ich bekomme also keine Unterstützung.Vielleicht kann mir hier jemand helfen?? 

환불요청드립니다 구독은 취소했습니다. 

<image removed by mod>may payment is done 

Hi, I am just so furious about how adobe will not resolve my billing issue, no matter how many changes I do to my payment method. What is even more frustrating is that the invoices are being paid. I went through my bank statements, and YES they have been PAID. For 3 months adobe has ripped off my money but it still ays I have a billing issue. Billing issue for what? You guys have been taking my money. Why am I still having this problem??? I haven't been able to use any products for the past 3 months thank you.

The old software from adobe that is not sold or not serviced anymore, can I use them? and when they ask for activation, the activation is not possible anymore so can I pirate them?

My 13 year old son has accidentally signed up for a one-year contract for After Effects. How do Adobe control purchases by minors? He tried to cancel the subscription and is now being charged a cancellation fee. He has a credit card with a small amount on it for direct purchases but how is it possible that he signed up for a one-year subscription? How can this fee be reversed? Can I email anyone to help with this? He used his email for this subscription.

I want to change from monthly to annual to keep my current payment plan, new contract startes November.  However NOTHING I do can change it.  I go to manage account and my only option is to cancel.  I just want to change to annual to keep my current payment level as opposed to the £5ish a month increase. I have read all the advice, all leads me to manage my account, and that allows me to cancel, nothing more I have tried to contact billing but keep getting directed to help pages rather than somewhere I can ask them to change the billing.  If I cancel and re start a different account, which I dont want to do, I risk early finish fees Anyone actually managed to complete this seemingly simple task?  

So i recently bought the creative cloud free trial as well as students plan but when i install any software and open it i get this error attached in this post and when i tried to change my billing or update it again the site wouldn't load and the trial period gonna end like this but that's fine but it's gonna charge me money for no reason if i can't use the apps

Hola compre una suscripción con ustedes ya pague el mes y vincule tarjeta de credito y cada vez que intento entrar me pide denuevo comprar aplicacion y volver a cargar tarjeta de credito mi nombre es Adolfo jimenez mi correo: desde bogotá Colombia   PRIVATE information removed from this public forum... Moderator

Hi there, I'm using also Lightroom mobile and today it blocked me out and told me that I have to buy the pro Version, but I have bought it already weeks ago... can someone help me and give me a hint?

Olá, preciso de ajuda para recuperar minha antiga conta.Eu usava uma conta do facebook para fazer login, porém perdi o acesso do hotmail que eu usava para logar no facebook, e, consequentemente perdi o acesso ao facebook e adobe.Quero saber se consigo trocar o meu e-mail antigo sem precisar acessá-lo.Tentei falar com o suporte no chat, porém o atendimento automático não consegue resolver nada, senti falta de um atendimento humano.

Hello,I canceled my Adobe Premiere Pro subscription, but the payment was still charged.Please issue a refund as I have already canceled my plan and haven’t used the product.Charge date: 18.10.2025Amount: 25.75$Adobe account email: [email removed for your protection on a public forum]