Adobe Acrobat Sign

Hi all,    I'm looking at positioning an advanced support plan for an Adobe Sign customer.  I can only find the enterprise support plan in the wizard.  I know an Elite support plan also exists.    Is the Elite support plan possible for Adobe Sign? If yes, how to quote it?    Thanks

When in edit mode of Adobe Sign, I have four paricipants on the page. When I go to assign participant status, that is Particpant 1, Participant 2, etc. , the program forces all to be the same.

Occasionally, I'll start a document and then finish it later and it creates two documents. One is left in prefill, and one is sent for signature. That's an issue on its own, but ......my real question is how do you cancel an agreement in the prefill stage?Thanks

Hello,I want to allow recipients to access certain files as separate downloadable links instead of merging everything into the main agreement document.When I use the Attachment field in a template, Acrobat Sign merges the file into the main agreement (the template).I read that Acrobat Sign supports Supplemental Documents, which should appear as separate links to attached files during the signing process.Could you please guide me on:Does Acrobat Sign support Supplemental Documents as separate links (not merged)?How can I enable Supplemental Documents in my account (via Admin settings or through Adobe Support)?Thanks in advance!

I recently created a new account with my business email. When I go to request e-signatures, I can fill in the recipient, indicate where to sign and click send. It says "XXXX has successfully been sent out for signature". However, no email gets sent to the recipient, and I do not receive a confirmation email saying it has been sent out. Is there any way to fix this?

I have Adobe Acrobat Sign (Pro Teams) and have been using this connector for more than 8 months. So far, the existing flows have been triggered and completed successfully. However, when I tried to create another flow with the connector, I experienced this error. Additionally, when I open an existing flow for editing, I encounter the same error. 

When testing sample webform which has many fields to complete, I recieved Session Timeouts which removed my form data that I had just inputted. What is the current Session Timeout ? I have a Small Business license. Is the Session Timeout longer for the Enterprise version ?  Thanks 

Hello,Is it possible to set a time period for the autodelegation feature?Rgds

I am currently working with 15 checklist documents that I need to sign. Each document is based on the same template, which I personalize with individual contractor details. Every document requires only one signature—mine—and the signature field is located in the same position across all files.Additionally, each signed checklist must be saved individually, as they are separate agreements.Is there a way to sign all these documents simultaneously or in bulk, rather than opening and signing each one manually?Any advice or recommended workflow to streamline this process would be greatly appreciated.

I’ve been trying to figure out how to get access that would allow Signer 1 to input an email for Signer 2. I’ve asked IT for help, but since I’m the only one exploring this process, they aren’t sure what I’m looking for.We’re on an enterprise account, so in theory I should be able to do almost everything, but I’m having trouble finding the right way to enable this workflow.From what I’ve seen, Adobe’s how-to guides suggest it’s possible, and I’m trying to build a web form that allows for a second signature. If anyone can point me to where this is located in the web version—or let me know what permissions I need to request for my account—that would be a huge help. I’m working with IT in the meantime to figure out access, but we're not really figuring it out. 

When I drag and drop a document into Adobe Sign and then go to preview the file and add the signature fields, all the prefilled fields of my document are blank.Any ideas how to fix this? 

I'm an account admin for my school district and one of my teachers is trying to use Adobe Sign, but she is getting this error. "Request e-signatures services are temporarily unavailable" and I am trying to figure out if other people are getting this error, and/or a timeframe when it might be working again.

안녕하세요 Acrobat sign을 구독하여 사용하고 있습니다.  본 프로그램에서 4월쯤에는 하단의 사진 처럼 양식이 보여졌습니다.  그러다가 5월 쯤 부근 부터 갑자기 해당 화면이 아래 사진과 같은 형식으로 변동되었습니다.  두가지 양식 모두 유효한 버전이라는 것은 확인을 하였으나, 첫번째 양식이 보다 편리하여  첫번쨰 양식을 사용하고자 하는데 설정을 어떻게 바꾸어야 하는지 모르겠습니다.  확인 부탁드립니다. 

My colleague got the following mail back:She is a member and used to send the mails with no problems. She thinks it is because of the size of the document but that is not what the error message said. What could be the problem here?

As a leading e-signature platform, Acrobat Sign continues to evolve and innovate for its users. The most recent July 2025 Release added dozens of improvements and new capabilities to support e-signature journeys around the world. In this blog, we are highlighting the five key features that you should not miss:    1. Accommodating Communication Preferences With Ease: WhatsApp Delivery for Agreements      Grabbing signers' attention to review and sign agreements can be more successful if organizations communicate with them on the right channel. Thats why Acrobat Sign introduces WhatsApp Delivery for Agreement Notifications. Via this new capability, messaging to signers is delivered via a verified WhatsApp for Business message to the signers WhatsApp account – either in addition to an email notification or as the sole message if the e-mail of the signer is unknown.    Find out more here.    2. Native PDF/A-2b Support for Long-term Archiving&nb

Using the companies website (used it to apply for jobs through their site). It has my correct first and last name as I've verified this in the settings.  From the main webpage where I go to open the pdf it even says Welcome, with my correct first and last name.  But when I open their pdf to esign (through myworkdayjobs) the last name is wrong.  When I click to esign, it has the Adobe logo next to my name signature, but I'm unable to change it.  I've gone to my adobe profile and my last name is correct.  I have no clue where it's getting this last name from.  Is there another place I'm missing?  

For years staff have been able to open a document, choose "Request e-signatures", set up recipients, then drag and drop multiple files into Acrobat to attach and send for signatures.  Not sure what happened recently, but you can no longer drag & drop files.  It states "copy" when you drag a file to the "drag and drop" area and then opens the file in an extra tab instead of attaching it to the e-sign page.  Is there a way to fix this and allow staff to drag and drop instead of needing to click on "Add more files" which only allows you to add files 1 at a time? 

Does anyone know how I switch back to classic experience? This new experience is just awful and far too time consuming?! I use this programme every day to send bulk documents with multiple signatures and it's taking me an hour to do something that would usually take 10 minutes!! 

I created a form in Adobe Acrobat Pro and set up the tab orders.  I have verified it several times that the tab ordering is sequential. Howeever, when I use this form to send it via Adobe Sign, the tab order does not work as set up.  It skips certain fields and I am not able to figure out why.  NOTE: The tab order is not random - it follows the same order every time but not what I want.  Any help in getting this resolved would be much appreciated.

How do I remove this message that appears all the time? 

I created a public API for the webhook that returns the client ID in the response and deployed it on the server. After that, I created the webhook and provided the same endpoint.The API is being called, but the method type is GET, and on the Adobe Sign portal, I'm getting the following error:The URL provided is not a valid webhook URL.  

Hello, basically I have Account #1 on "shard" na3, this account has the Adobe Acrobat Pro license and is being used to send signatures. Then I have Account #2 on "shard" na4, this account is a Adobe Sign Developer Account. I want to send a HTTP requests to my Application ID on Account #2 to send signatures. I am trying to get the Authorization Request for Account #1, this way I have access to my documents, templates etc on Account #1.API documentation tells me to use this structured URL to process the Authorization and get the Token Code. https://secure.na4.adobesign.com/public/oauth/v2?redirect_uri=https://example.com/oauthDemo& response_type=code&client_id=d4HQNPFIXFD255H&scope=user_login:self+agreement_write:account& state=S6YQD7KDA556DIV6NAU4ELTGSIV26ZNMXDSF7WIEEP0ZLQCLDQ89OYG78C3K9SROC8DXCGRVSGKU1IT1 This structured URL is working great with Account #2 but when I try to use it on Account #1 it returns invalid request error. It seems the iss

Hi there,I am trying to get a document signed but the autofill is generating a name based on the email address which is incorrect and I can't work out how to change the name. Has anyone had similar or know how to amend at all please?Many thanks,

I've been using Adobe Sign for a while now and this is a first.  I have a one page document I want to make a template.  When I add the signature spots, dates and printed names and then send...what the recipients receive is a TWO page document with the second page being a blank page except for a signature and an email field that I did not put in the template.  All other fields are correct and in place.  I've flattened the PDF and added the fields within Adobe Sign.  I've added the fields within Acrobat and then uploaded to Adobe Sign.  I've tried everything I know what to do.  Can someone help?

Hi, I am testing out delegations within Adobe Pro.  From my work email, I sent an e-sign PDF to my personal email, then opened it and delegated it to someone else.  I (as the original author) received a notice that the delegatee had signed it and I received a copy, and though it stated her name, it didn't state it was signed by a delegatee, but also it won't complete til the original one sent to my personal email is signed.  But I won't be signing it as it was delegated...so I can't close it off.  Is this something I am doing wrong?  Thank you