Adobe Acrobat Sign

Duplicate IP addresses listed in audit trail from different signers that were apparently remote from one another...How can that be?

Hi Adobe Sign Support Team,We are integrating Adobe Sign into our internal web application and would like to confirm whether our current embedded approach is recommended.At the moment, we are embedding the following URL inside an <iframe> on our site:https://secure.na2.adobesign.com/xxxThe signing page loads correctly in both Microsoft Edge and Google Chrome, and users can complete and sign the document without any issues.However, after the signer clicks Submit / Finish and Adobe Sign redirects back to our internal application URL (on a private network, not accessible from the public internet), we see the following error in Chrome:“The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection.”In Edge this redirect still works, but in Chrome it is blocked.Could you please help clarify:Is it a supported or recommended practice to embed https://secure.na2.adobesign.com/ directly

Hi all, I need support ASAP! I need to upload a very important agreement along with two other documents. One of which requires approver's signatures. I think my agreement is too large since it contains pictures, but I have compressed it 3x, and still having trouble uploading and even getting a preview of the signatory. Please please please help me, is this a temporary issue that i should wait out and try again, or should i keep compressing the agreement, or? The error message is never clear on what the issue is, so I would appreciate the prompt support. Best,Fatima

Does this mean that a different plan would allow for what Eren is looking for?

did you ever get it corrected? im experiencing the same problem and not sure how to fix  

Hi I'm trying to fill in my W-8 BEN Tax form. There is a space there to enter information for Special Rates and Conditions that must be filled in, but it is impossible to find out what to enter. I have visited the site they say to go to, but the Adobe page does not show up -- showing an error instead. What am I supposed to enter there to submit the form? Thank you!

I have 2 emails and 2 profiles on the same account and get this error message when trying to sign into Adobe Sign on Teams or the web - My Account Admin has deleted and re-added me to try and re-send the invitation, but no luck fixing the error.  How can I fix this issue?

On my work PC i have Acrobat Reader DC and Acrobat DC. i have been working on a form that can be completed using my laptop. In this form i require my client to sign pages using a pen as i need an actauly signature the same as their ID such as drivers licenceIn each of Reader and DC i appeared to have added my signature in testing the form. I also have added initials for each one. How can i delete the stored or saved ones so that a client can add their own. Many thanksLuke

How to create an email address book on adobe sign?Does anyone know how to save the e-mail address book contacts on abobe sign?

I use Adobe Sign to send PDF documents to reviewers for signoff prior to release. Recently, the reviewers cannot decline a document. In the past, the reviewer navigated to the Option menu, chose Decline, entered the reason, and then clicked the Decline button. Currently, when a reviewer clicks the Decline button nothing happens, Decline box slightly enlarges, but nothing else happens, plus the Cancel button stays grayed-out. Any help is appreciated.   You need to ask program questions in the forum for the program you are usingTo ask in the forum for your program please start at https://community.adobe.com/Moving from Using the Community (which is about the forums) to the correct forum... Mod

I have this pdf document (attached) that I am trying to send our for signature in the browser, but after uploading and adding recipients, I go to the ‘Preview & add fields' page and the whole document is bank except for the footer (see screenshots). This pdf document opens just fine in Abode Acrobat on my computer. It seems like Adobe Sign is not handling the document properly.Please let me know if there is a solution to this issue.

I have tried testing the SAML settings but cannot log into the account. When I enter the email, the site redirects to the Microsoft login page and shows the following error: “Sorry, but we’re having trouble signing you in.AADSTS76022: Cannot verify the signature of the received authentication request since there is no certificate configured for verification in the application.”

HiI was wondering if I could set up a document for signature but schedule the send for later (or save to send later)?Thanks

Hi, I am hoping someone may be able to help. I have sent several documents out for e-signature- (Adobe Acrobat)- yet nothing is showing under my agreements section- nothing drafted/ completed or in progress- yet I know some of the items have been completed as I have had emails back. I have tried logging out and in again but no change. There have been several documents sent out for signature using Adobe Acrobat. Not certain why this is happening. If anyone is able to assist- Thank you!

I have a document out for signatures but the documents are not showing in the inbox for users to sign and they are not receiving the auto generated email reminders.       

Issue:Not sure if this is something that has to be done within Adobe Reader DC/Standard/Pro either bit version but I was recently able to sign e-signature request sent to me via email and after signing it would show me date and time under my signature even before I hit click to sign to complete the request.Troubleshooting Done:I reinstalled adobe standard 64 bit as it's the only one we have with a license in our company and recreated my e-sign signature but when testing still having the same issue.Seems the behaviour doesn't change if we are 'reviewing/signing' within most up to date as of this posting google chrome or microsoft edge web browsersNow of course we can add a date stamp via the more items options before sending out a pdf requesting e-signatures if we need to sign it before sending but we have to do it each time. And it only applies to the senders own signature, not the potential signees after they sign.History:Odd that it was working fine just a few days ago. Reinstall of

"I have a problem in Adobe Acrobat: whenever I try to request electronic signatures, I keep getting the error 'authentication failed', even though I am logged in, I do have an Adobe Acrobat Pro and Acrobat Sign license." 

The Acrobat Sign account for xxx@xxx is associated with a different profile. Switch to your DEL-BlackZone profile. its parmanent in del-blackzone profile. anyhow not to go others profile how to solve. i need to switch but not to go in ms teams adobe sign in.

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this? I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).

Hello - I have a question on Bulk Send. I am using Send in Bulk for sending out to 100 recipients with a csv file that populates form fields in a template.  When the documents are signed, is there any way to add one of the document fields to the executed pdf file name (i.e., CompanyName in this example)?  At the moment with testing, I either click "Download Completed Agreements" which uses the Adobe ID as the name of each document in the zip file, or otherwise download individually which uses the identical template Agreement name for each file.  Thanks

Hello,We are the China subsidiary , a global user of Acrobat Sign.As shown in the attached screenshot, we have received a notification that Acrobat Sign will not be available in our region.Given that our parent company is an existing customer, , we need to know if there is an enterprise solution for our China-based team to use Acrobat Sign compliantly.Thank you for your guidance.Sincerely

So, using this help document https://helpx.adobe.com/au/document-cloud/help/create-template.html I've created a template in Document Cloud.We have a number of users in our organisation as part of the same team/group. I simply want to share this template to the group. There appears to be no way to share a template. All the help documentation around sharing templates appears to be related to a different environment (http://echosign.adobe.com/) which support has told me to use, however there is NO way to access this echosign URL as it redirects straight to acrobat.adobe.com.If you look at the image below you'll see that the "Share" tab on the right hand side is greyed out (circled in red). If I click on the file I want to share you can see that it is shared with Only Me"  How on earth do I share these templates to my team/group. Ive spent over 4 hours with support and nobody seems to be able to get it right.Cheers guysJ

Hello, I wanted to ask which plan is needed to use the Adobe Acrobat Sign API (for example, for using external integrations in HubSpot, Salesforce, and others)?I could not find a direct answer on the pricing page.Is the Acrobat Sign Enterprise service plan still required, or has something changed?    

I am on an Acrobat Pro Individual account. In the main Adobe site, its shows me option to switch between 2 profiles(personal & teams), but in Adobe Sign, only teams account is showing up, the individual account doesn't show up. Now, I want to connect Make.com to Adobe Sign, but it is not allowing the connection.  

even when trying to preview the document builder template getting below erroralso when trying to generate form from Adobe Generate form it is giving Document Builder- Invalid Job Id error