Adobe Acrobat Sign

I am having this exact same issue, and my name cannot be changed in my profile. I have a business account, so I don't know why Adobe Sign would send the invoices with my personal name anyway? Can you please email me and let me know how to make the change this information, or can you please do it for me?

Using Adobe Acrobat Reader DC 20.19.010.20099.  Have two licenses for Adobe Sign (formerly Echosign).  Constantly, as in several times a week, sometimes multiple times a day, the software will not work with Adobe Sign.  Normally, we load the document (done), click on the Adobe Sign link on the right (done), it confirms the file we are sending and click Continue (done), and then it should prompt for the addressee.  Unfortunately, even though we are signed in, it prompts "Adobe Sign, Send documents for signature in a few simple steps" and a button that says "Upgrade."  Well, we're already paying customers!  It was working ten minutes ago.  If you click on "Upgrade" it opens a browser and prompts for payment.  Well, that's not what we we want.  We close by clicking "close" in the upper right, but it starts the process over again.  Obviously, it does not know we are paid users.  So, we click on the profile icon in the far upper right,

Hi, Does anyone know how I can resolve this problem:I need to send an agreement to a client and want to include fields in the form that I will need to fill in once the client is happy - and then a completed PDF will be sent to both of us. Adobe Sign works fine when I just put in fields for the client, but if I include fields for myself in there, I get: Error message: Incomplete reply from server.Thanks.

Creating a template that i am going to send for signature.  Added fields and then saved.  I lose the template and all the fields and then I get a Session error.  I have also tried to add fields (via Preview and Add Fields) before I send for signature and also get a session error.  First time this has happened and it happens in both Chrome and Safari.Has anyone experienced this issue and have a potential idea of how to resolve?Andy

HiI have a simple document with below workflowNote: the digital signature(s) are assigned and is associated with email address.-------- document start1st Signatory  :     {{FST_es_:signer1:digitalsignature}}2nd Signatory : Manual Sign, then scan and upload.  Manualy sign here --> 3rd Signatory : {{THRD_es_:signer2:digitalsignature}}-------- document end--- Workflow ----A (Digital) -->  B (Manual & Scan, Upload) --> C --> (Digital)Note: 1st and 3rd uses local digitial signature based on certificate1st Signatory  --> System uploads as new aggrement and assign person A for digital signature. Person A signs using digital signature (local one created in acrobat reader) 2nd Signatory --> Post 1st signatory the document is downloaded by person B from internal system and person B now signs the document manually (hand) and scans and upload to internal system. System uploads the document to Adobe Sign as new agreement3rd Signatory --&

I sent out a document for signature but the password I thought I set isn't working.  Can I go into my account and find it?  Where do I go?  thanks.

As of yesterday every Echosign url is getting redirected to document cloud which has obviously broken the API sign-in experience in Microsoft flow, when you try to add a new connection or want to change an existing one.Could someone please shed some light on this because sign in Microsoft Flow is now effectively unusable. massivefail​

This was working fine up until a couple of weeks ago.  Now when I click the link in an email to sign I get the following:The webpage at https://cloud.acrobat.com/sendforsignature might be temporarily down or it may have moved permanently to a new web address.I have tried on a number of difference devices personal and business so not linked to VPN block or anything like that.Any ideas?

When I sign in to the Adobe Sign App on my iPad, I have to go through two log in's. After signing in the App looks and behaves like the desktop Browser version, not the App. Thus, we cannot do simple things like hand the iPad over for in person signing.

I am creating a dashboard using the API2.0. I found out that when you request hourly data eg orders. The data refreshes in half hour chunks. The values for future time are always zero. So there is now way to know if the hour data is completely processed or not. Is there anyway to get completely processed data for an hour ?

HI, I have installed the Adobe sign for Salesforce and Added the Lightning component 'Agreement panel' (which came in the package) on the Contract Page layout. That lightning component have button 'Send Agreement for signature' when we click on that it give the list of Agreement templates at the random place on the page.When the button is clicked on left side the templates drop down came on the right side of the page.Can we have some workaround for this issue?SalesForce Integration​ Adobe Sign​

I sent a document out for signature. I get it back signed. Now I need to import that document into another PDF but I get a error saying doc is protected???I did not add a password to this document. How can I fix this. This signed document is totally worthless if it cant be imported into my other document

Hello,I got a Adobe Sign - Enterprise-Testversion.I am using sharepoint where I have a adobe sign add-in for adobe sign.However when i try to click on Send for Signature after selecting a File I get an error.Adobe SignAdobe Sign login has expired. Please contact your Adobe Sign account administrator to login again.If that doesn't help, contact your support team and include these technical details : Correlation ID : 68bd8d5d-1d49-4a56-a4da-ee5ce42fd0e7-1Request ID : 68bd8d5d-1d49-4a56-a4da-ee5ce42fd0e7Date and Time : Tue, 25 Jun 2019 09:00:06 GMTApplication : Adobe Sign for SharePoint OnlineI am logged in in my adobe sign enterprise test version.Is there anything else I need to configure?Kind regards

The currency symbol and decimals disappear anytime Im ready to send for signature. It shows on my end but when i hit "Fill and Sign" the $ and the .00 disappear and it looks unprofessional.Please help, is there a way to fix this? I have already changed the format, picked currency symbol and decimals.

Hello,I want to delete my free account of adobe sign.Email Address, [Remove Emal Add]Support team ask me to ask for help here.Can someone help to do that immediately?[Personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

I used the Adobe Sign feature through document cloud online for the first time. I signed the document using an image of my signature then sent to others; all required signatures are now complete. When I printed the final document, my signature was barely visible inside a black rectangle. Prior to signing, I didn't read anywhere that my signature was supposed to have a transparent background, but now I'm wondering if it was. 1) Is a transparent background required?  2) Is there a way I can replace my signature after all signatures are received? 3) Where do I manage my signature for future documents?Thanks in advance!

Buenos Días, Amigo        Se me esta presentando un caso similar donde hago la transferencia de campos de una plantilla a otra y la realiza bien, pero se al intentar grabar o guardar las modificaciones me arroja un errorError: Infracción de seguridad de solicitud en /reusableDocumentSave       que me cierra la sesión de Adobe Signe. Ya me he guiado por la información de     Transfiera los campos a una nueva plantilla de biblioteca     y me fue muy útil hasta que al finalizar me da ese error.

I've prepared a document, but when I send it to someone it prompts them to either sign into their Adobe account or create one.  How do I set up the document so I can send it without that person having to sign in?

Whenever I or another user in my company uses the Fill & Sign tool to apply a signature or initials multiple times in a single document, the system memory usage goes up by about 10% of the current memory usage.  This gets out of hand really quickly when there are 10+ signatures or initials required and the program will either freeze or crash once the memory usage gets to around 2GB.  I have tried to uninstall using the cleaner tool and reinstalling fresh with no options changed and get the same problem.  I have also tried disabling protected modes and other signature options and nothing stops or slows this rapid memory expansion.  I have tried it on documents with 30+ pages each needing a signature or initial and with 1-page documents with many signatures on the single page with the same result.  This is happening on Windows 10 and Windows 7 machines, when logged into Gmail or not logged in at all.  The only thing I noticed that doesn't do this is if t

Couple of questions related to WD:1 - Is there a way to disable, under the Emails section of Workflow Designer, the ALWAYS option for Recipients - Agreement moves to the next signer & Delegate - Signer Delegates?2 - Is there a way to preview the agreement when using a workflow like there is when you just use the send functionality?

I have just signed up to the personal plan for Adobe Sign (Part of the Adobe Reader DC plan) and realised very quickly that the email of who the document is being sent by can not be changed. I.e, the email is the account associated with the Adobe account.My question is if i was to upgrade my plan to business or something higher, does this allow me to create users who have their own work email associated to the account? If so, will we have to pay for a license for each user in order to do this?The best way for me to describe it is that I have the 'Master' account in which pays the bills. I want to create a new user who can login to creative suite using their work email address, which is connected to the 'Master' account, and be able to use Fill and Sign which uses their email address as the sender.The trouble we have right now is multiple people in the office need to use Fill and Sign, but Adobe account email is being sent all the emails to do with tracking and returned documents.I woul

QUESTION #1Can I use a Salesforce Opportunity attachment for Agreement signing document? In the CRM Opportunity and creating a New Agreement, it does not allow me to search and find that Opportunity attachment(s).  It only let's me find the "Adobe_Sign_logo_1024px" Salesforce CRM files ... created during package install but not the document attached to the CRM Opportunity Attachment that I want to use.QUESTION #2If #1 is possible, it would also be great if it automatically added all attachments to the agreement when a new one is created from the opportunity.Thanks in advance!D

Hi Guys,Not sure what the issue is but I keep getting this vague message "Status 500 - Internal Server error" when trying to generate an access token.For some reason it doesn't reach "https://secure.au1.echosign.com/ " - I am in Australia.I am passing the parameters below:parameters.Add("response_type", "code");parameters.Add("client_id", client_id);parameters.Add("client_secret", client_secret);parameters.Add("redirect_uri", redirect_uri);parameters.Add("scope", "user_login:self");Can someone reach out to me? Any help would be really appreciated!

Hi,We have a flow where we want the user to sign the document in a particular flow and do not want to send the documents to the users to their emails.Please let me know how to switch off the "Please esign" emails to the users.Thank you.