Adobe Acrobat Sign

Hello, I have several sign requests that were created, and had either subsequently found errors within the document or inadvertently added an incorrect email address. As it stands now, there is no way to delete the sign request without first sending it and then cancelling it. There is also no way to add, remove, or change recipient emails once the document has been sent for sign request.Is there a way to incorporate these options?ThanksJon

Hello,I have a template for (a) client(s) to sign, with the attorney here as the last signer.  I have added the signature box above "Client 1 Signature" using the "Participant 1" setting.  I have done the same for Client 2 using Participant 2 -- and the attorney signature box using Participant 3.Sometimes, there is no Client 2.  Is there any other way to make Participant 2 optional besides for leaving that signature box out entirely and adding it just before sending/during the Prefill stage?It would save us a lot of time.--Shiloh

Hi Tech Team! I'd like to give some feedback... 1) It would be helpful to have an option to remove a signer WITHOUT replacing him/her...2) It would also be good to be able to remove any signer at any point during the 'out for signing' process...I find it inconvenient that signers cannot be removed from documents that are already 'out for signing'.Furthermore, that the option is to replace the unwanted signer with another signer. Sometimes there is no other signer required. Finally, even if the 'replace signer' option is a feasible one, the fact that this cannot happen until it's that signer's turn to sign the document is also inconvenient.Thank you!

Hi there,Under our company we have a couple of different administrators that send and manage their own different documents, only they appear to have differing permissions/features under each account. For example, I am able to create workflows, Mega Sign documents and tweak a myriad of other features and settings in my account. However, a colleague who is setup under her email address yet under the same corporate plan (and is also setup as a administrator in the backend) does not have access to the workflow/mega sign/widget features I do. How do we go about ensuring that my colleague has all the features as myself, seeing as in the company wide view we are setup the same (as administrators). Thanks and happy new year!

How do i change the name that appears on my account ?I can edit all other fields in my profile except this one Thanks very much !

I'm attempting to integrate AdobeSign and Salesforce, and when agreements are generated from the Lead section with a custom button, the document stops in the draft stage and will not load in. There is an endless spinning circle and the error message below pops up at the bottom of the browser. I've followed multiple tutorials and double checked and re-did everything, but this error message pops up again and again (regardless of browser).If I change the recipient to just an email address referenced from the Lead, the agreement pre-fills the email address but will not complete merge mapping and data mapping. We need the mapping to work as it saves time in processing and having clients fill out financial applications with data already in our system.At the bottom of the leads, I see that there is a document created with the proper name and fields filled out "Financing App for [Lead Name]", but the documents refuse to load in.This page has an error. You might just need to refresh it. Error i

When I click "Open With" in dropbox, I see Docusign and HelloSign under Send For Signature, but no "Adobe Sign". Help!

Is it possible to add more than the 10 form fields available in Adobe Sign?

Hi, Attempting to send a document, sign it and send it back. I have a MAC.“Contract test” has been successfully sent for signatureIt shows the document has been sent, above is the message.e-mails are not arriving to 2 different e-mail addresses.Checked spam / junk  and looked for items in foldersI have received purchase and instruction e-mails to my computer from Adobe (not blocked?)Turned off firewall and sent again, no luck. A friend has the same software, he sent a contract to me and I received it.Thanks in advance for your help!

Hi,I'm using the Adobe Sign REST API to create agreements and I'd like to add an external reference to each document in an agreement. I'm using thePOST /agreementscall and I can see one of the arguments I can provide in the fileInfo object is 'label' which would seem to do the job. However when I create an agreement using the label argument looking something like this:...."fileInfos": [   {"label":"X1234","transientDocumentId":"3AAABLblqZhBI1QTigTUIuqwncze-B9eCP2nPMed5PccdIU1T-w6.............."}  ],....The agreement gets created with the document but I can't where the label is stored or how to retrieve it.Any help would be appreciated.Nick

Hello all,I am looking for some assistance in regards to clarifying if it is possible to input multiple recipient messages within the one document.I am to send multiple documents to a number of recipients, with each required to complete differing signature fields. However, I am struggling to detail individual messages to each recipient, and can only seem to input a single generic message to all of the recipients detailed within the document pathway.Hope someone can give me a hand! I would really appreciate any help or advice.Thanks a lotRorie

Hello! I'm creating a project request form, and I need to be able to send it to people to fill out without requiring them to download the form or sign it, and I need to be able to revise the form data when it's sent back (people tend to fill it out incorrectly). Is there a way to do that with Adobe Sign? If not, is there another program that you've found works well for this sort of thing?Here's what I'm trying to figure out how to do in a nutshell:Send a form to be filled out without requiring a signature.Edit a filled form.Accomplish the two above points online without requiring folks to download the form.Thank you for your help!

Hi thereSee above error message.  This is has been consistently appearing for the last 12 hours every time I try to use the service.  I have just signed up to the service so am not very happy about this as my first Sign document experience.  I see from the history that other users have had this experience however I can't see any resolution provided other than..."sorry, the service didn't work" or words to that effect.Can you please urgently assist?  I am trying to get an important agreement signed.Regards,

We have an old org set up which is still heavily used, but it is so old nobody knows who the admin is/was? He is probably long gone. But now we need he for some setup. But we cannot open a ticket as only admins are allowed to do that?!? Even if  the admin has left the company we can access his email and will be able to reset his password, we just want to know which mail is associated with admin. Can someone from support contact me so we can clear the this as I am not comfortable to give the org domain in public forum.

I have a paid account.  I had to change my adobe ID to be able to send documents for signature from my new email address.  Now I get the error message Forbidden:  This operation could not be completed.  I am guessing that it has to do with me changing the id but I have spent an hour trying to figure out what the problem is and having no luck.  Surely this is something easy to fix.  Any help is greatly appreciated.

Ugh......My OLD Documents are missing again. I don't have anything prior to November 24th. Is anyone else experiencing this?

Hi. Love this program. Have been using it for two days. It is very intuitive. Have done a lot, BUT, now I need the community's expertise!- No problem sending a document to 50 parties. That document appears as an individual email to each person, each person is responsible for reviewing signing their own document, they see it as their own personal document. I can use tracing reports to stay on top of it.- No problem sending a document to two people, with one signing first, and the document automatically transmitting to the second person to sign second.HOW DO I COMBINE?Meaning, I have an identical contract to send to 50 families. The contract first goes to the student for review and approval. The contract then goes to the parent or guardian for the second set of review and approval. I know how to do this one by one.BUTIs it possible to have a large group of those who must sign first and a large group of those who must sign second? But each two person group signing their own.Have read post

Is it possible to validate two phone fields using AdobeSign text tags to ensure that they are different?  The existing tags looks something like the following.{{#r1p=*Reference_1_Phone_es_:phone}}{{#r2p=*Reference_2_Phone_es_:phone}}

Hello,We are evaluating Adobe Sign for integrating it with our (my company) Web app named Customer Portal. We are trying and evaluting the Rest Api service  https://secure.na1.echosign.com/public/docs/restapi/v5On the course when we try to create widget with uploaded transient document, service returns 400 Bad Request, when investigated on Api request log I got the following response message - ================================= code": "BAD_REQUEST", "message": "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit. (apiActionId=CBJCHBCAABAA2i7S6qaj056DLiCtc9nPGCQ9jGMB38ub) (apiActionId=CBJCHBCAABAA2i7S6qaj056DLiCtc9nPGCQ9jGMB38ub)" ======================Also i got email like below - ============================== We were unable to create your agreement [DEMO USE ONLY] superwidget because your document one page.pdf exceeds your page limit of 100. ================================Though our uploaded document have only one page and size of tha

Hello,On three occasions now, we've had e-signers not able to get to the documents to sign when accessing the link from their iPads. The links themselves were fine when accessed from their laptops, so that wasn't the problem. Has anyone else encountered this issue? Any way to work around it?

Hi,How can we delete an agreement using V6 API? It looks like it is only possible to delete the document.V5 seemed to have the option, but we haven't come across this in V6.NOTE: We already have retention policy enabled, and the delete scope set

When I send multiple documents to be completed and signed, they autofill between each other, either making the first or second page completely inaccurate. I believe this started happening with the most recent product update. Also, would like to extract all the email addresses I've sent documents to. Can't find how to do that.

HiI have been having the same problems over the last 24hrs. Some documents get through and are successfully signed, whilst others get blocked by this error messageWhat is going on?

Hi all,Originally in Document Cloud, when accessing sign manager, all of our documents would populate. But after the UI overhaul to Adobe Document cloud when we would attempt to access the Sign manager, we would get a banner that says "Due to the size of your account, only agreements from the last 30 days were loaded, CLICK HERE to view all of your agreements"This banner would allow us to load all of our agreements, some of which had yet to be signed, or needed reminders sent. That banner appears to have disappeared for some, but not all of our users, and it's causing a bit of an issue.What happened to this banner?

I have a user who uses this feature frequently and lately and he is having issues with the signature. Sometimes it works flawlessly, he,ll click and drag and it will work fine. But sometimes he will click and drag and nothing happens. He would have to close out and re open for it to work and there are other cases where he will have to close and open multiple times for it to work.Has anyone ran into this issue?