Adobe Scan

Dear Adobe Support Team, I’m reaching out regarding a recent subscription charge for an Adobe service (likely Adobe Scan or Acrobat) made through the Google Play Store. I initially signed up for a free trial but unfortunately forgot to cancel before the billing date. I’ve contacted Google Play Support to request a refund, but they informed me that since the service is managed by Adobe, I need to request the refund directly from your side. Details of the transaction: [Moderator:- Removed personal information] I have not used the premium service after being charged, and the subscription has now been canceled. I kindly ask that you review this case and assist with the refund process. Thank you very much for your support.Best regards,

Hi thereI had been using this scan app just fine until I got a new phone (16) and I repeatedly get the error  to switch to full screen mode with no other prompts or instructions.  I followed all the instructions provided online and nothing. I use this almost everyday for work so please fix it. and yes I updated the app and set display to default and restarted and and and …if there is a post on this already it did not come up on a site search.  

Hi. I recently switched to a new email and i was wondering how can i keep or get access to my old scans? Deleted my old email address. Adobe account still works but cant access my email.

Estou com problema no Adobe scan pago tive vários pdf escaneados que sumiram do nada. Quero o contato do suporte para resolver isso. 

Me podría ayudar a recuperar mis archivos ?? Ya que no entiendo cómo se borraron y por lo tanto no sé cómo recuperarlos 

Hallo, leider öffnet die App meine Kamerade nicht. In meinen Einstellungen ist alles frei gegeben. Ich kann nicht mal, gespeicherte Fotos hochladen. Es steht immer ,,die Kamera muss im vollbild sein, um zu Scennen,, ! Was ist damit gemeint? Ich hab auch schon die App gelöscht und neu Rundergeladen. Hilft alles nichts 

I get "Please switch the app the full screen mode to use the camera" every time I try to scan something. It started  a few days ago. Before then the app worked flawlessly. I use this app for scanning all day every day. I'm having to use another phone currently and that is a pain. Can anyone help? I've searched every setting, both the app and the phone., unable to find anything that looks remotely similar to this. HELP!

I have scan multiple times and saved in one file but can only retrieve first page

I can't able to spot my adobe scan while sharing files.

How can I get in contact with literally ANYONE?! I need to request a refund!

 this is an iPhone and my app can't open up my camera

Using Adobe Scan for iOS, I have connected successfully to Dropbox in order to copy scans over from Adobe Cloud. However, the folder taxonomy displayed from Dropbox is incorrect--folders are duplicated or missing altogether, but are 100% correct in the native Dropbox interface. I can copy scans over, but they then need to be moved to the correct location. I deleted the Dropbox connection and recreated it, but no change. Have don't everything except deleting Scan and reinstalling. Any ideas welcome. 

Trial started: 19 July 2025Cancelled: 24 July 2025 (within trial)Charged today: ₹2,599Despite cancelling before end of trial, payment was taken. Under Adobe’s policy, cancelling within free trial should not result in any charge. I request a full refund immediately.

Can i get my money back fir a subscription i didn't make.

I was on the trial premium of 7 days and cancelled my subscription before the period ended, but still the amount for a subscription was cut from my account. What to do now?

I canceled a subscription and was offered two free months by Adobe support. How can I access the free months?

had my gmail account stolen with no way of recovering, how can i restore my adobe account ?  

My trial period for adobe scan got ended and i forgot about it and got charged. Can i cancel subscription immediately and get a refund?

  Post: This is completely unacceptable. I signed up for a 7-day free trial of Adobe Scan, and without any proper warning, ₹1500 was deducted from my account on 11th July 2025 at exactly 3:48 PM. If this is your idea of a “free trial,” it’s nothing but a scam in disguise. I didn’t agree to be charged during the trial. I haven’t used any premium features and I’ve already canceled the subscription immediately after noticing the charge. But that doesn’t change the fact that Adobe took ₹1500 from me without consent. I don’t want your service. I don’t want this subscription. I want my money refunded immediately. If this isn’t resolved, I’ll uninstall every Adobe product, leave negative reviews from every account I have, and make sure others know how this “trial” trick works. Fix this. Fast. Let me know if you want a version for social media (like X/Twitter or Instagram story) too.          Tools&n

I can't take pictures in the iPhone app but I do get the error message 'Set the app to Full Screen mode to use the camera.' How do I solve this?

Hi, I have lost 2 of my mobile phones and in both of the mobile, I had Adobe scan logged in with my google id.  Is there any way I can logout from those two mobile phones or from all the devices. Please help me with the same.  Thanks & Regards,Aakash Bhatnagar 

Hey there, I have lost all my scanned files it disappeared all of sudden..... Kindly advice how to get them back....

Ich kann meinen Adobe Account nicht löschen, weil Adobe behauptet, ich habe ein aktives Abo im App Store. Das monatliche Abo von Adobe Scan habe ich am 17. Juni 2025 gekündigt. Adobe hat mich an den Apple Support verwiesen und auch der Apple Support teilte mir mit, dass mein Abo am 17.06 gekündigt wurde. Nach mehreren Besuchen. Im Support von Adobe wird mir keine Möglichkeit gewährt, mein Kundenkonto zu löschen

I am using Moto Edge 50 Pro in India, and it has an amazing built-in feature to directly scan from the default camera app (as I have installed Adobe Scan on my device). I have an issue where after scanning the document, it automatically saves the file as an image & pdf. It doesn't give me an option to re-name the file. At a times, I prefer some of the documents to be saved in image (jepg/png) format only and not pdf, can anyone suggest how I can change this setting or how to change the format of the files?

Dear Adobe Support Team,   I recently signed up for a free trial of an Adobe service, but an amount of ₹1500 was unexpectedly deducted from my account. As the intention was to explore the service under the free trial offer, I did not authorize this payment.   I kindly request you to review this transaction and initiate a refund of ₹1500 at the earliest. Please let me know if any additional details are needed from my end to process this request.   Thank you for your understanding and prompt assistance.   Best regards, Arif Shah  [P.I removed by Moderator]