Bug Reports

Asset: 344201798 and the corresponding assets on the same profile all lable themselves as vector files. But when you download them they are just flatten JPEGS. I did try a couple of times to be sure I was selecting AI/EPS, and each time I got nothing.Any assistance on how to report those assets that are labeled incorrect? I do run across it quite a bit.Thank you!

Hello, I downloaded a RGB image template that should be in color, but I can't get it to "appear" as a color image. I already confirmed it is in RGB color mode and the RGB Channels (Ctrl + 2) are visible.  Can anything be done to obtain the color image? Thanks! AdobeStock_1075046892.PSDT 

I want to report contributors that have a high volume portfolio that are mostly filled with AI-generated images, but no 'AI-generated' tag.They also spamming similar images with the same theme and low quality. 211805893 mobarok8888211210708 Shajamalhere are the example images :============================================================For contributor 211805893 mobarok88881. image id 810074524  2. image id 810074788  3. image id 1025567463  4. image id 821793991  5. image id 821789674 ============================================================For contributor 211210708 Shajamal 1. image id 952715507  2. image id 932193114  3. image id 919660124  4. image id 919660390  5. image id 1013844754   

Trotz das ich bereits dreimal am Support geschrieben habe, kommt das gleiche Problem - welches wohl auf irgendein Systemfehler hindeutet, aber seitens Supports einfach nicht geklärt wird. Klar. Ich könnte schweigen. Und glücklich davon profitieren. Bis dann in einem Jahr Adobe den Fehler doch noch selber bemerkt und bei mir berechtigterweise anklopfen würde. *seufz*. Und trotz dass ich dem Support per Mail und per Chat geschrieben habe und versucht habe, das Problem zu schildern, kommt das gleiche Ergebnis:Ich habe kein Abo bei Adobe Stock und könne daher keine Credits erhalten oder verwenden. Doof nur, dass ich Credits erhalte und verwenden kann!  Aber irgendwie wird das nicht richtig wahrgenommen.Ich weiss echt nicht, wie ich weiter vorgehen soll. Ich kann dem Support noch so oft schreiben, dass ich trotz dessen, dass ich angeblich kein Abo habe icha) monatlich credits erhalteb) monatlich credits ausgeben könnte (getestet)c) kein Abo abschliessen kann, weil a

Hi, I have the same problem. I am not able to download the audio files. This is the first time I am downloading an audio file. There is no problem with downloading images and videos. I had contacted twitter adobe support and care, and they gave me adobe support link to get help. looking forward to your helpThanking you,Yours sincerelyBenezer Latheef

Hi all,I can't download music from AdobeStock.. No problem with downloading images and videos. Any clue why and how to fix it?

Hello,I canceled my subscription, but you still tried to charge me. Cancel my plan now.

I want to report contributor that have a high volume portfolio that is mostly filled with AI-generated images, but no 'AI-generated' tag.He/She also spamming similar images with the same theme. 211057452 USAMAhere are the example images :1. image id 688763510 2. image id 688763499 3. image id 749493494 4. image id 749502842  5. image id 749498209 

I am trying to cancel my free trial of Adobe Stock but I keep getting an error message. My free trial lasts through November 22, 2024, so there should be no reason why I cannot cancel it today.

Adobe stock is included in my current plan but when I try to download a template to use it asks me to do a free trial and sign up for another plan when I should already be able to use it. Can anyone assist me in this issue? 

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

@Contributor1 ,   Please check this asset: https://stock.adobe.com/ca/images/elon-mask-with-super-luxury-car/645646566?prev_url=detail

When searching in Adobe Stock with the "Exclude Generative AI" filter ticked and displaying results of all types, I was served a mockup/template file with "Generative AI" in the name. Template files do not seem to have the same "Generated with AI" tag, but as a user I expect that if I am filtering AI content, it will not oops-teehee-loophole into showing me AI sludge, especially given that templates are not able to be submitted by regular contributors and therefore should meet a higher standard. If tagging of templates with "Generated by AI" as with other asset types is for some reason not possible, then the search should default to not displaying template content at all when the filter is applied to an "all types" search.

I have an adobe stock subscription and I tried to download a video. It's advertised as over 13 minutes and 29 seconds. When I download it it only gives me the 5 second preview shown on the site. When I open it in premiere's library window and download it from there (shows as already licensed) it still only gives me a 5 second version. So frustrated and have no idea how to access the full length of the clip I purchased. Here is the clip referenced.

I would like to report some AI-generated images that are of poor quality or don’t make sense (not technically but visually).Of course no one is “forced” to license such low quality images, but In order to maintain the overall quality of Adobe Stock, and to not make it more difficult to find good material by "cluttering" the collection with poor quality images, Adobe should be more strict when approving AI-generated images for the database. Examples:823810261105308541810180494129132749879691535129691533519759204051018049412…Check also the corresponding collections for more similar poor results. Best regards,Till.

 Does anyone have this problem? The images I download have some kind of glitch on them. I'm a graphic designer and my colleague has the same problem.Do you know where this is coming from?

I accidentally clicked the License button on an image I had no interest in, that was on the homepage. I did not use the image and deleted it from my computer. Image number: 1030319105 I would suggest implementing a confirmation window when licensing images.Thank you

bonjour,   Il est indiqué dans le titre de l'image générée par AI : Annecy ; cependant, cette image ne représente pas du tout la ville d'Annecy ...  Est-ce normal ? Merci de vos observations          [Moderator moved the thread to the correct forum]

Hi Adobe, When I search 'Boredom' or 'Bore' I get this..... Either the people uploading are misspelling boar or adobe serach thinks I can't spell (Please God I hope I don't misspell anything on this post). Here's some lovely pictures of some boars. Maybe I'll try and search some bored boars. Can you improve your search please. Maybe this is just a massive missspelling from a small group of uploaders who tag it with a spelling mistake. I don't want to search for pants and then Adobe Stock shows me a bunch of plants. 

Hello, when browsing through images on Adobe stock i accidentally clicked on the licence button for an image i dont want. is there any way to undo this? thanksNiall 

Hi!!I keep getting an error when i'm trying to purchase a plan in adobe stock i changed the browser but still nothing.We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service. can you help please?

I signed up for the free Stock trial. But I can't download any images from the trial.When I click on an image it says, "Download free with trial."This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in.The next popup says, "Good news, looks like you already have a plan."It seems others have had this issue and someone at Adobe waves their magic wand to fix it. Can you please wave the magic wand in my direction?

Anyone have this problem? It says we have "no plan" and our marketing agency most certianly does. We weren't even out of credits. This is a huge issue with our workflow and has happened multiple times.

Hello, Adobe Stock is charging credits when I'm just trying to download a preview. I do an image search, then when I hover over an image, three icons appear near the top right corner of the image. I click on the 'download preview' icon but it's behaving as if I've clicked on the 'buy' button. No warning that it's going to use a credit or that I'm being charged. It's happened twice today. I only get 10 credits per month - I can't afford to purchase every single image I want to preview. Is anyone else having this issue?I'm using macOS Monterey version 12.7.5 and Google Chrome which says it's up to date.

Hello,I have been using Adobe Stock on my Enterprise Plan by my College for the past few weeks just fine, until today when I no longer had the "Unlimited Images" in the header of the website, and I no longer can license images, as whenever I search it claims "Licenses cannot be purchased online in your region." Despite the fact that I am in the United Kingdom (England specifically, where Adobe Stock does work and has worked in the past.) Also, when I go to account.adobe.com on the profile I use for stock, it still states "Your plan includes unlimited stock downloads."What is happening? Why can I no longer license images? I'll supply images of all screens I am seeing below.