Bug Reports

Hi all,I can't download music from AdobeStock.. No problem with downloading images and videos. Any clue why and how to fix it?

Hello,I canceled my subscription, but you still tried to charge me. Cancel my plan now.

I want to report contributor that have a high volume portfolio that is mostly filled with AI-generated images, but no 'AI-generated' tag.He/She also spamming similar images with the same theme. 211057452 USAMAhere are the example images :1. image id 688763510 2. image id 688763499 3. image id 749493494 4. image id 749502842  5. image id 749498209 

I am trying to cancel my free trial of Adobe Stock but I keep getting an error message. My free trial lasts through November 22, 2024, so there should be no reason why I cannot cancel it today.

Adobe stock is included in my current plan but when I try to download a template to use it asks me to do a free trial and sign up for another plan when I should already be able to use it. Can anyone assist me in this issue? 

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.

@Contributor1 ,   Please check this asset: https://stock.adobe.com/ca/images/elon-mask-with-super-luxury-car/645646566?prev_url=detail

When searching in Adobe Stock with the "Exclude Generative AI" filter ticked and displaying results of all types, I was served a mockup/template file with "Generative AI" in the name. Template files do not seem to have the same "Generated with AI" tag, but as a user I expect that if I am filtering AI content, it will not oops-teehee-loophole into showing me AI sludge, especially given that templates are not able to be submitted by regular contributors and therefore should meet a higher standard. If tagging of templates with "Generated by AI" as with other asset types is for some reason not possible, then the search should default to not displaying template content at all when the filter is applied to an "all types" search.

I have an adobe stock subscription and I tried to download a video. It's advertised as over 13 minutes and 29 seconds. When I download it it only gives me the 5 second preview shown on the site. When I open it in premiere's library window and download it from there (shows as already licensed) it still only gives me a 5 second version. So frustrated and have no idea how to access the full length of the clip I purchased. Here is the clip referenced.

 Does anyone have this problem? The images I download have some kind of glitch on them. I'm a graphic designer and my colleague has the same problem.Do you know where this is coming from?

I accidentally clicked the License button on an image I had no interest in, that was on the homepage. I did not use the image and deleted it from my computer. Image number: 1030319105 I would suggest implementing a confirmation window when licensing images.Thank you

bonjour,   Il est indiqué dans le titre de l'image générée par AI : Annecy ; cependant, cette image ne représente pas du tout la ville d'Annecy ...  Est-ce normal ? Merci de vos observations          [Moderator moved the thread to the correct forum]

Hi Adobe, When I search 'Boredom' or 'Bore' I get this..... Either the people uploading are misspelling boar or adobe serach thinks I can't spell (Please God I hope I don't misspell anything on this post). Here's some lovely pictures of some boars. Maybe I'll try and search some bored boars. Can you improve your search please. Maybe this is just a massive missspelling from a small group of uploaders who tag it with a spelling mistake. I don't want to search for pants and then Adobe Stock shows me a bunch of plants. 

Hello, when browsing through images on Adobe stock i accidentally clicked on the licence button for an image i dont want. is there any way to undo this? thanksNiall 

Hi!!I keep getting an error when i'm trying to purchase a plan in adobe stock i changed the browser but still nothing.We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service. can you help please?

I signed up for the free Stock trial. But I can't download any images from the trial.When I click on an image it says, "Download free with trial."This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in.The next popup says, "Good news, looks like you already have a plan."It seems others have had this issue and someone at Adobe waves their magic wand to fix it. Can you please wave the magic wand in my direction?

Anyone have this problem? It says we have "no plan" and our marketing agency most certianly does. We weren't even out of credits. This is a huge issue with our workflow and has happened multiple times.

Hello, Adobe Stock is charging credits when I'm just trying to download a preview. I do an image search, then when I hover over an image, three icons appear near the top right corner of the image. I click on the 'download preview' icon but it's behaving as if I've clicked on the 'buy' button. No warning that it's going to use a credit or that I'm being charged. It's happened twice today. I only get 10 credits per month - I can't afford to purchase every single image I want to preview. Is anyone else having this issue?I'm using macOS Monterey version 12.7.5 and Google Chrome which says it's up to date.

Hello,I have been using Adobe Stock on my Enterprise Plan by my College for the past few weeks just fine, until today when I no longer had the "Unlimited Images" in the header of the website, and I no longer can license images, as whenever I search it claims "Licenses cannot be purchased online in your region." Despite the fact that I am in the United Kingdom (England specifically, where Adobe Stock does work and has worked in the past.) Also, when I go to account.adobe.com on the profile I use for stock, it still states "Your plan includes unlimited stock downloads."What is happening? Why can I no longer license images? I'll supply images of all screens I am seeing below.

https://stock.adobe.com/images/free-vector-happy-father-s-day-hand-drawn-lettering-mother-s-day-calligraphy-vector-illustration-mother-s-day/792848119 I have an inkling that their entire account is full of AI images not being labelled as such.

I think I saw a link where you can report violation of generated images user guidelines. Does anyone know anything about it?

I am an Adobe Creative Cloud subscriber. The plan says that Adobe Stock is included, but when I log in it asks me to subscribe. Does this happen to anyone else? Has anyone resolved it?

Hello, I am unable to use any adobe stock credits due to a system error (65 credits on my account). When I try to licence anything (image, video, ...) there is only the attached error message. I read some of the other posts describing the same problem but there was no steps the user can take to fix it, so it seems to be an adobe system/server specific problem.6 Credits from an older Credits-Pack will expire on October 11, 2024 so it would be great to be able to use them up before they are lost.

HiI am going to subscribe the annual plan of Adobe Stock for our marketing team, but I find a tricky issue: the monthly plan is NT6,300 per month with VAT, so it should be 63,00x12=75,600 annually.  But it shows 76,650 if I subscribe annually. (or it only happen in my country?) I would like to know why it costs more than monthly plan because ideally I prefer to choose annual pay so that I don't have to send invoice to my company every month. (BTW your online customer service said I can choose monthly plan,  but I don't think that is an ideal solution for me.) Terry

The stock photo image id 688589684 has some weird sections that render it unusable, however I didn't spot them until I had purchased the image. Can I get a refund? I attached a screenshot with the aberrations circled in hot pink.