Bug Reports

Currently there are seemingly two paths to grab a link to a specific project subfolder folder you're in, but they don't actually function the same:    Grab the link from the browser URL once you're in that folder - https://express.adobe.com/your-stuff/projects/urn:aaid:sc:VA6C2:c67336df-6c5f-4750-b4eb-8cd3987b79e8/folders/urn:aaid:sc:VA6C2:1666ceb7-e12f-5a62-8ab7-09e6b89397f8?sortField=name&view=list  Hit the Share button, and then the copy link button - https://express.adobe.com/your-stuff/projects/urn:aaid:sc:VA6C2:c67336df-6c5f-4750-b4eb-8cd3987b79e8?promoid=FMHMZ4HK&mv=other&openFrom=copy-link These links are not the same, and in fact only the Browser URL actually takes you to the specific folder, the copy link button takes you to the project. If this is intended, it's definitely not intuitive that the Share function only covers sharing at the Project level.

C'est quoi ces icones danger ? pourquoi ça charge pas ? C'est bloqué. Au secours !     {Mod Note- Title has been modified by the Moderator}

Hello,I am currently integrating the Adobe Express Embed SDK into my application.I am trying to configure the editor settings using appConfig. However, the showBleedArea property seems to be ignored, and the bleed area does not appear in the editor regardless of the value I set. SDK Version: 4 const appConfig = { selectedCategory: "templates", callbacks: { onCancel: () => { console.log("User cancelled"); }, onPublish: async (intent, publishParams) => { const asset = publishParams.asset?.[0]; if (!asset) return; var data = asset.data; const m = /^data:application\/pdf;base64,(.+)$/.exec(data); const base64Body = m ? m[1] : data; await fetch("/", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ fileName: asset.name || "document.pdf", mimeType: asset.type || "application/pdf", data: base64B

Adobe Express will not load my video content (I'm talking 30 second videos). I've tried on 2 different computers, multiple browsers, and even the mobile app. I've cleared my browsing storage multiple times.  Can you please, please fix this? It causes major delays at work. There are features of Adobe Express that I prefer to Canva, but it's really hard not to switch back because Adobe Express simply doesn't work 80% of the time.  I have seen this issue reported many times, even from 3 years ago. 3 years of an unresolved issue is a bit wild.  Please fix this. 

It is not dynamic/curved text. Just regular text that appears lowercase when in the design window, but changes to all caps in the downloaded PDF. I had previously downloaded the same document and it was fine. Only upon changing one thing (not even a change to the bugged element) did it start doing this. I have already tried:1. Clearing cache history.2. Switching browsers. It happens in both Edge and Chrome.3. Retyping the text, changing the  font and size. It still happens4. Grouping it with another element. This caused it to then happen to the element i grouped it with.5. Downloading as both PDF standard and PDF print, and both RGB and CMYK6. Duplicating the page and downloading it as a new page.7. Converting the document to a template and trying again. Nothing worked. I eventually downloaded as a PNG and converted to PDF but this is not a real solution. 

I selected an audio file (.mp3) that is a full-length orchestral work. The length of the video was less than the length of the audio file--thus, stopping the audio file from completion. Allowing a user to hve a selection icon that will match the length of the audio file to the length of the video.  

I noticed this morning that the thumbnail for a file isn't updating. So if I copy a file and modify it, it still shows the original document as a thumbnail. This can be radically different to the actual file and makes it confusing when looking for the right file to open.

Every time I try to export my file as a PDF, random sentences are capitalized acorss multiple pages, and on one page one of the photo crops is different. Obviously this is not how it looks on the adobe express site. I've tried downloading as PNG and then converting to PDF, but when I do that, random images / assets are blurry. It is a large document, 67 pages.  I'm using the fonts Lato and Lora.  I've tried exporting it in every way imaginable and nothing changes. I've tried deleting the assets that are showing up strangely and re-entering them but it still happens. Always on the same pages every export despitre trying all of these things.  My deadline to submit this work is 11:59 pm tomorrow so I am looking for help as soon as possible!

I do not see the download button anymore

Hi, I got an error when downloading a video from Adobe Express. Error message: "Download failed – an error occurred while downloading the file. Please try again." I've tried incognito mode, restarting, different browser, desktop app, but the problem still persists. Video format MP4, resolution 4400x50px, lenght 15s. Can you help me?

Adobe Express only shows photoes when I choose the join video files option. No video files shown. 

The app collapse everytime I open a project.

Whitney's Designated Driving  I pay monthly for Adobe why won't it write my company name on Ai???

We have noticed a company wide glitch with Text Boxes in Adobe Express. At first we thought it was just in templates but it's affecting ALL text boxes on ALL projects. At the onset, when you select text in a text box you are unable to change the font size at all. The ability is "frozen" for all text boxes in ALL projects. Strangley enough if you select the text in one text box and edit the "style" you can then edit the text size once again for ALL text boxes. However the moment you leave the project and come back, the problem resurfaces. This is a HUGE issue and slows down every step. PLEASE address this immediatley!

Most of the images included in my InDesign document were not transferred to the Adobe Express version. Also, much of the text did not flow correctly. It appears many of the forced returns were converted to spaces.

Adobe Express has got to have the most difficult & least intuitive text editing that I've ever seen. Take, for example, a text box containing just the word 'TESTING'. In the past, I was able to tap & hold the blinking text cursor & drag it to move it between any 2 characters of my choosing. And if I wanted to "select all", I'd simply double-tap any part of the text, highlighting a whole word. Then an option to "select all" would appear, which would highlight everything in the text box.  Now, there is no way to "select all" that I can find. Or even a way to select just one word, or one character. Nor can I figure out how to move the cursor left/right or up/down amongst text.  Is this something that anyone at Adobe is aware of, or could it be a more localized issue, perhaps some option I might've accidentally changed? Feel free to let me know if I did a poor job of explaining the issue I'm experiencing. 

I'm having an issue with Adobe's website in the customer panel. I want to cancel my plan, but the account page isn’t working. It keeps loading forever and I can't access any settings.I've already contacted technical support. I tested this in three different browsers, cleared cache, and followed every instruction sent by support. Nothing helps.Support keeps sending me a link to the cancellation instructions, but that page also doesn’t work. I cannot cancel the subscription myself because the site is broken.Support also refuses to cancel the plan for me and redirects me back to the same non-working panel.What should I do in this situation?Can someone cancel the plan manually or at least fix the account page so I can do it?I’m asking the community for help because support is not responding to my emails and the problem has been going on for days. 

I am trying to create a webpage, and previously, when I hit return after typing tex,t it would show the + sign to out in phoitos, pull quotes, video, etc. It would do the same between paragraphs when I pasted in text. Neither one of these things happens now, and I can only see the plus before and after the text. Please help!, 

I've been trying to download just one image, and it isn't appearing in my files.

Boa tarde, na parte de criação de vídeos ,em animar personagem, ao tentar ler a mp3 para criar o vídeo,não parece. Diz que tem zero arquivos na pasta , mesmo eu colocando ele antes de tentar ler e tentei em outro telefone e nada também,alguém ajuda?

I've been using this feature for a few weeks and it has stopped working all of a sudden. Steps to recreate1. Choose TikTok Video for a project template2. Select "Image to video" option from the right panel.3. Choose an image that fits the specs4. Choose one of the canned prompts Expected resultAnimation is created Actual result"Animation generation failed" I tried with a blank new project, existing project and multiple images. Same results.  Help please.

Hello everyone. I am an Adobe Express Ambassador, and the links to my in-progress activities (on the activities page) are broken. For example, I am on stage 3 of 3 on an activity. Each time I attempt to click the third stage and complete the final steps, I am kicked out and sent back to the activities homepage.  I have posted about this issue in my community discussion, but haven't yet received a response. Has anyone else had this issue? 

I have created several animations with Adobe Express. Some of them can be downloaded as Mp4 files without any problems and some of them only show a black image. I have already tried it on different computers (Mac and Windows) and browsers. The adobe support couldn't help me. Can you help me?

For over an hour, I have been attempting to create a DJ flyer, but the templates are not showing up for browsing or use. Due to time constraints, I had to switch to an alternative product. As a premium subscriber, I expect better service. This experience has been disappointing, as I usually enjoy using this product to create great designs. I cleared my cache and history in Edge, Chrome, and Firefox, but the issue persisted. It seems there is a problem on the Adobe Express side, and the service is not functioning properly. I look forward to receiving an update on what happened on the backend. I am using a Windows 11 Dell laptop.

In the PC Application when you update a Template in Your Stuff --> Projects the thumbnail stays the same as the original and does not change.  On the Android app the Thumbnail is updated.