Bug Reports

I've been hoping for an app update but this happens every time. It's the app so I can refresh? Should I just uninstall and then reinstall? Thanks!  

Currently, I'm an Adobe Express Premium Member and I'm not able to download a PNG format. The error message I receive is: "Replace Asset, We are unable to license some content. Please replace or delete the asset and try again" as shown on the attached file. However, on any part of the flyer the asset is identified, and before I could download the same file in any format I required. I need to solve this asap. 

Everytime I edit my videos and try to download it keeps showing we are working on your file please wait.after waiting for 3-4 hours it shows the same.And my Wifi is working completely fine there is some issue on software's end.

I've created and edited a video yet everytime I go to attempted to download the finished edited video I'm repeatedly getting the same result of having my download stop at 85% no matter how I try and work around and fix it. In trying to get this to work I've cleared my entire cache and cookies, I've tried duplicating the file and downloading the copy, I've tried waiting a few hours to see if maybe the bar would progress but nothing has worked. I've got ample storage on my PC and a strong internet connection so I'm not sure what exactly is going wrong here.

I'm having issues uploading video from my laptop to Adobe express web app. I have tried on 3 different laptops and same issue. It just hangs trying. I am able to select the file, but it just gets stuck trying to open. I've tried regular upload, I've tried uploading via trim video quick actions but after selecting the file, it just hangs. I've tried different files that I know are ok, but nothing. It was working yesterday, but not today

Took hours to try and get it doing what I wanted then spent 24hrs telling me it was saving before I could download, in the end today I just restarted the computer. No I need credits. I paid nearly $1800 already for the adobe package and you want me to pay more!! I'm so glad there are more and more free or cheaper alternatives with more options and are less hassle. 

My kingdom for a functioning version of Adobe Express....I've spent almost 2 hours reloading the background remover page and trying to upload a photo. YES, I cleared cache, all that time wasting stuff. Not sure why any of the troubleshooting suggestions don't troubleshoot - but alas. 

I've tried downloading my video many times over the last hour and I keep getting this unhelpful error. I was previously able to download the video today. I'm on a Mac + Chrome, good WiFi. I've tried reloading the page and logging out and back in.

The keyboard overlays the bottom section of the canvas, hiding editable text, making it hard to preview the design as we type and almost imposible to select or move the text pointer as we type.

ESTE ERROR ES MUY MOLESTO, PUESTO QUE DE NINGUNA MANERA ME PERMITE DESCARGAR EL VIDEO, YA SEA EN LA PC O CELULAR. SE QUEDA EN ESE ERROR Y NO HAY CUANDO TERMINE DE CARGAR A PESAR DE MODIFICAR LOS ARCHIVOS O EDITAR ALGO. SOLUCIONEN ESTE ERROR POR FAVOR.  

I cannot upload photos. When i drag and drop or use the upload from a device button the image just comes out blank. why is this happening all of the sudden. fix this please. 

Since the June 19, 2025 update, I’ve experienced several interface issues that are making the platform harder to use. I’m using the web version of Adobe Express on a MacBook running macOS Sonoma 14.5. Illegible Font Preview: When choosing a font, the text preview inside the font selection pop-up becomes hard to read. This happens consistently when clicking the “Text” tool and selecting a font, the overlapping layout and low contrast make it difficult to see what you’re choosing. Faint Sidebar Icons: The left-hand sidebar (with icons like Templates, Media, Elements) has very low contrast. On my screen, the icons are hard to distinguish against the grey background. This impacts navigation speed and usability. Bulky black toolbar buttons: The new black button row at the top of the canvas (Resize, Theme, Quick Replace, etc.) feels visually heavy and takes up too much space. It’s distracting when designing, especially on smaller laptop screens. The expected result is a c

About two weeks now I can't open my files on my mobile. The app is running but when I try to open a project it loads and loads and loads.On desktop everything runs smoothly...Anyone else with that issue? Is it a bug, shall I wait for the new update or is it fixable by myself?

I am having issues today downloading a project into a PDF.  When I click the download button, the progress screen shows up and within 1 seconds says "download complete" and nothing has been downloaded.  I have tried multiple times, logged out and logged back in, refreshing, and nothing has worked.  Is this just a me issue, or is there a known issue?  If known issue, is there an ETA on a fix?  I need to get this document done to drop off tomorrow.

Hi, I'm having trouble importing PSD files into the app, and most importantly, I can't download anything. Everything worked before, but the problem has been occurring for some time. I'm using Mac OS, all application permissions are enabled, I've cleared cookies and cache, updated my browser and system, and tried other browsers. None of the solutions I found online work. Please help, maybe there is another way or some other settings in the system that I don't know about and need to be checked or changed? When I'm logging into app with another Macbook  or in mobile app, everything is working fine, so the problem is in this specific computer, every attempt is ending with download failure monit.

Adobe Express website on Chrome is syncing for 10+mins and i cant download tne file what to do?

When duplicate page and then replace the pictures/image, it comes in low resolution/unlcear. Attached a screenshots to compare. Enclosed below after replacing the image. Please fix the update 

Hallo,Scheinbar seit dem letzten Update werden die vom Handy in die App Adobe Express hochgeladen Bilder in sehr minderwertiger Qualität eingefügt. In einer Datei habe ich das Bild neu hochgeladen und die Qualität ist extrem schlecht. Vorher wurde es korrekt angezeigt. Bitte das Problem beheben. Wenn die Bilder normal eingefügt werden (über das +), sind die von der Größe auf einmal viel kleiner als vorher. Wie gesagt, es sind dieselben Bilder in der gleichen Auflösung . Der einzige Unterschied ist ein Update der App 

I think Adobe Express ruined my PDFs. 1. It rendered blank rectangles for characters with accents. I ended up manually copy and pasting text to fix this.2. When I download the PDF there is a grey line to the left of some PNGs which were not there previously.3. There doesn't seem to be a way to undo the PDF from using Adobe Express. I feel trapped and upset because I put in a lot of work into this PDF that I need to fix again.

No matter how long I wait, my download attempt always stops at 90%. I have tried refreshing, re-opening etc. This seems to be a long-standing issue??

seit meinem Update auf ios 26 bzw. ipad os 26 funktioniert bei mir der Collage Maker nicht mehr. Kann drauftippen, so viel ich will, passiert einfach nichts. Alle anderen Schnellaktionen funktionieren. Sowohl auf dem Iphone als auch auf dem Ipad. Am Gerät kann's also nicht liegen. Irgendwelche Ideen?

Hey for the last week or so I've been getting this error.  "Your media didn't import, please re upload it."  This is for every single image I've ever uploaded. Even after I upload an image again it still doesn't import and gives the same error. When I go to "My Stuff" I can see these images multiple times but none of them will import. Anyone else having this problem or know how to fix it? There was an update to the app yesterday but this did not fix the issue. This is frustrating when im trying to work fast as I dont want to have to upload the same image I already uploaded 20 times.  

Uploads taking a lot time to display the image or video; audio and video out of sync; play bar not moving when video is playing; quick keys not working; won't start when pushing spacebar. It's just so painful to edit a two minute video when Express is wasting so much time. I keep having to reload the page to clear the problem, upload and download speeds are at just fine according to speedtest. I have another project I need to get to and I'm wasting so much time waiting on Express.

Unable to copy text from Express Comments section into my Express document > I WAS able to do this a few weeks ago. I just spoke to my boss, and she can't do it either. Wondering if more folks are experiencing this problem? I can copy and paste from Photoshop and Illustrator into Express, but NOT from the Express Comments section. Let me know if there's a fix! Thank you!! 

I've created several social posts using templates in Express, but I'm unable to download them due to these errors. I either get the error that stock assets are no longer licensed (but it won't tell me which ones), or that assets failed to upload - I didn't even upload assets this is purely from a template that I was testing before wasting my time customizing it only to find I can't download the images. These are both from templates I used from Adobe Express. I'm a premium member with unlimited stock downloads.