Bug Reports

The AI search & suggestions, and troubleshooting are horrible. Instead of guides that work, we have AI suggestions based upon it's non-knowledge of the field and only the answers provided to it already. Only you create new and frustrating problems for users that your AI has not been updated to address.  Start with good and comprehensive instructions that control and adjust every aspect of your service. Keep this updated. Your AI suggestions are terrible, sophomoric, and so limited that the products are subpar. Sure, professionals might be able to spend hours on intricate tasks and come up with amazing creations, but for regular people, it's not working.  AI is not an answer; it's someone who knows a lot about a lot of stuff, but nothing specific or technical. Either invest in your AI, remove restrictions you've placed, or analyze the search topics and requested creations that are cast away as failures. Learn from this and do better.  Why do companies m

I’ve been reflecting on the functionality of your app, and I appreciate the hard work that goes into it. However, I’d love to see some enhancements that could make the user experience even better, particularly for mobile users like me.  First, it would be fantastic to have the ability to easily clear the cache or set up auto-deletion directly within the app. Having to rely on desktop access to manage these features feels a bit limiting, especially since many of us predominantly use mobile devices for our tasks. I believe creating a seamless experience across platforms would greatly benefit everyone. I understand that coordinating between different teams can sometimes lead to oversight. It seems there might be a communication gap between marketing and operations regarding user needs. Your target market includes both professionals and casual users, so it's important to ensure the app meets the expectations of all demographics.  Additionally, I’ve noticed that the

Have done any satisfactory results with AI image creation? For modern milling I got XIX century wind mills and no more and it stucks to just one result with no options apart from color adjustments  

I made a visual edit to create a video loop for a GIF style UI/UX Slide and before it was downloading fine. now, it says an error has occured and to try again... but no matter how many times I do it, it fails! On both Desktop AND IOS platforms. Please help!

Is anyone able to use CTRL + Z to redo something that comes from the image?

I've been trying to download a video project for an hour on 3 different browsers: Chrome, Edge, Firefox; however the download will not succeed. On Chrome, the download seems completed on Adobe Express web page but nothing downloads to my PC. In Edge & Firefox I get the below error message: Hmmm… can't reach this pageIt looks like cpf-temp-repo-ew1-prod.s3.eu-west-1.amazonaws.com closed the connection.Try:Checking the connectionChecking the proxy and the firewall I need to urgently download this video to my PC. I worked on it for days and now all my progress is lost. Could you please look into this bug asap? 

Cada que quiero hacer un collage, o incluso si solo quiero editar una imagen, esta está en muy mala calidad, no importa qué haga. 

Not working Sri Lankan Sinhala language in Adobe express  

Hello, I am creating a newsletter for our team using adobe express and hit a very frustrating bug yesterday. When viewing the newsletter in express, everything looks perfect. I go to export it and download as PDF it bolds like this. I am using the Calibri Light and Calibri Bold for this newsletter. I have only one word I want bolded, and then it bolds the rest of the sentence in that text box.Boldeded is the only word I wanted bold, but it bolded the entire sentence. It did not do this when dowloading to PNG or JPEG, but I needed a PDF because of a hyperlink. I was able to create a work around by creating a seperate text box for the rest of the sentence that came after the bolded word. However, that is so frustrating and time consuming. Hoping this can be fixed before I have to work on the next quarter's newsletter.

Hello, I've created an important document using Adobe Express, added bold/italics formatting to certain text (which is a very basic function) and this works properly in the preview, but when exporting as a PDF, the bold/italics formatting is randomly applied or removed throughout the entire document. This is a very simple feature that renders entire documents useless. Please advise when this bug will be fixed. Thank you.

Dear Adobe Express Support Team,I am writing to report a critical issue I am experiencing with Adobe Express.I am currently unable to download and share a specific document/project titled "필링크 회사소개서_한글". When attempting to download or share this particular file, the process fails, preventing me from accessing or distributing my work.This is causing significant disruption to my workflow.Could you please investigate this issue promptly and provide a solution as soon as possible? Your swift assistance in resolving this matter would be greatly appreciated.Thank you for your time and attention to this urgent matter.Sincerely,

Not able to remove object. It is always replace it with another object instead of matching the overall image 

Hello,I’ve been working on the same file for about two weeks, and everything was fine until this morning. Suddenly, Express reverted the project to one of its original iterations.1. Using Mac Sequoia2. Chrome 138.0.72043. No way to reproduce4. Expected result: All edits from past 2 weeks available; Actual Result: Initial Layout from 2 weeks agoI’ve tried the following steps:•Restarted the app•Logged out and back in•Confirmed I’m using the correct accountI also checked the file history, but there’s no record of any progress I’ve made over the past two weeks. The only proof I have is an exported video from last week and some images I uploaded earlier today.Could you please investigate this issue? Losing this much work is extremely concerning, and I’d like to understand what happened and whether my progress can be restored.Thank you for your help.

دائما ما يظهر لي we were unable to contact our service.please try again later

I am constantly having the same issue. Were you able to fix it? 

About half the time that I select the "erase" tool, the circle brush that should erase instead acts like a cursor and moves around the photo. This has been happening for months and I haven't reported it because it isn't a huge deal, but it's a bug that's very annoying and clearly not right.  This only happens when I select the "erase" tool and I think only on circle brush, but it could also do it for quick selection. I don't remember. Instead of the circle brush cutting through the photo to erase, it grabs the photo and moves it as if I have selected the photo with my normal cursor.

I need to be given full editing access to the templates I have created and shared to an Express brand. Right now, I only have the same editing access as those I shared the templates with — any elements that I locked are now unaccessible to me. Thanks so much!

Herunterladen von Bildern funktioniert seit einigen Tagen nicht mehr.Es erscheint nur ein Texthinweis, dass an der Datei gearbeitet wird. In einem Forumsbeitrag hatte jemandein ähnliches Problem.https://community.adobe.com/t5/adobe-express-bugs/herunterladen-funktioniert-nicht/idc-p/14551174 

Bonjour,Je termine un projet avec Adobe Express et lorsque je fais un export en PDF impression, le résultat est différent comme vous pouvez le constater sur les deux images (la première image est mon projet, la seconde est le résultat du téléchargement). Quoique je fasse, je n'arrive pas à rectifier ce problème d'impression. Que dois-je faire ? Merci de vos conseils.      

die Bilder sind fertig. ich möchte sie auf meiner homepage weiterverwenden. ich kann sie leider nicht herunterladen ("Adobe arbeitet an deiner Datei") seit 2 Tagen. Danke für Unterstützung!

I am using Adobe Express Version 0.0.1 app I have been using it for several years now on my IPad Air. I used a template for an email header, customized it and it will not download. Other items will download but not this one. I have tried all the suggestions, clearing cache, browser, I permanently deleted older assests, and duplicating the file, attempting to download from the web browser ( there was no option to do that) I have even deleted the app and reinstalled and still this item will not download. This issues has persisted for 2 days and I attached an image of the error below. I love using Adobe express and all of my assests have been made with it. Please help - I feel as if the only choice I have is to re-make the assest and I am not sure I can do that. Thanks Melanie

I am using an Adobe account through my company (not a personal account). I was just practicing using Adobe Express (I'm new to using it) and I noticed someone else's name floating around on my design! I did not share the design with anyone. What is going on? I have the name of the person. What do I do/who do I report this to?

Adobe express caption video stuck at the same percentage and not progressing. Team kindly check and update. Trouble shooting done. Yet to find a solution. 

Cannot download my images in PDF!!!! Download gets stuck at 90%!!!! 

La aplicación esta presentando errores de descargas de archivos en mp4. Hice dos proyectos diferentes y en ninguno permite la descarga completa; en dispositivos mobiles ni siquiera arranca. En otros dispostivos llega hasta el 42% y la aplicación emite el mensaje de error de descarga.