Bug Reports

I had attempted to generate a texture to go over my background early in my presentation and ended up canceling it before it finished. The generation never stopped for some reason and all work after that failed to get saved and I was unable to export or share the document. When I attempted to leave the presentation I got a warning saying that a generation was not complete and that it would get canceled. I clicked okay and all progress was lost along with the generation that never took place to begin with.

het enige wat ik doe is ik ga naar mijn recente projecten en dan krijg ik deze error, bij eigenlijk al mijn projecten op al mijn apparaten en ik kan vernieuwen totdat ik een ons weeg maar dat helpt niet.

Whenever I upload a photo into the “remove background” feature, I get an error message and the feature does not work. I have tried many different photos and get the same error message.

I used express to create my business cards however they have printed incorrectly and the reason seems to be the file.Screenshots below show the file as I see it in express then the PDF print download with crop and bleed. I used sections from a larger image that is in my branding to add to the card cropping and erasing the parts I didn't want to use. No matter how many times I re-erase on the area's I don't want they still show up in the PDF download, not in any other download, only the print version.How can this be rectified because now I'm going to have to reorder my business cards to fix the error but can't because it won't let me download the file as it should be.  

Hej all, I’m using Adobe Express web version on Google Chrome. There has been an update recently which has changed the display of timelines and -timings of elements on a sequence when editing a video. What has worked good in the previous design is now an absolute pain; if I wish to shift the timing of an element on one sequence, for whichever reason the selection jumps to the previous sequence. It is also not possible to move the time-cursor every now and then. I have attached a short screen-video of said problem.I would appreciate it if it’d be fixed soon as it seriously impairs my work. Thank you!

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The "focal point" feature for the header images is not processing properly. Student users try to select a focal point in their photo, but the default orientation returns upon saving. This issue effects (at least) Safari on macOS Tahoe 26.6.2 Issue: “Focal point” feature will not keep the focus on the desired area of the header photoProduct: Adobe Express (Web)Platform: Safari on macOS Tahoe 26.6.2 Steps:Open a design Select the header image  Click “focal point”  Hold and drag cursor to adjust image orientation Press “Save”Expected: Image orientation will change depending on the user’s chosen focal pointActual: Image orientation does not change

Todos os Sábados têm-me acontecido que os vídeos que agendo no Instagram falham e não são publicados. Isto raramente acontece ao dia de semana, sendo comum aos Sábados e não percebo o porquê.

We can’t access the full list of users, we are using Chrome as our web browser, but its also the same for a Safari

See photo below. No matter which picture is used it’s always the same. 

With the non-HEIC conversion version, browsing for some 20 types with an ALL TYPES as default. 

Presentations have worked well before when prewieving and presenting, but this time images are not loadind. They still are there during editing.

I have a large image that scrolls through the frame using the “Loop” animation “Wind”. I have tried several different sized and dpi images, but on all of them the animation significantly looses quality. It exports at even lower quality when I try as well. The entire post is a slow animation so the quality loss is obvious. 

Video background removal was working perfect like two months ago but now the results are horrible.

When exporting a presentation from Adobe Express to the Microsoft PowerPoint (.pptx) format, specific characters utilizing the Aptos font family are experiencing severe glyph mapping corruption.Specifically, the number "9" is consistently converting to the uppercase letter "G", and the ampersand symbol "&" is converting to the uppercase letter "C" in the final exported file.The text renders perfectly within the Adobe Express web canvas. The corruption only occurs during the export process and is immediately visible when opening the resulting .pptx file in Microsoft PowerPoint.This is an encoding/mapping issue, not a localized styling glitch, as it persists across the entire Aptos font family. I have tested and confirmed that the error occurs regardless of the font weight (Regular, Bold, Light) or the point size being used.

If I choose to "remove objects" to remove a photo blemish it doesn't respond.

I am constantly having the same issue. Were you able to fix it? 

When I use the “remove object” feature, all the results I am given are extremely pixelated. The quality is also radically decreased in the surrounding areas, not just where I choose to remove. 

When I try to remove the background of an image in Adobe Express I get the following message “ A We couldn't execute cutout filter service because of unknown internal service errors, please try again.” I have used Adobe Express for the last several months and it worked perfectly until the other day. I deleted the app and reinstalled it and it didn’t fix the issue. I had my wife download the Adobe Express app on her phone and it gave the same error message when trying to remove the background of a photo.

I’ve tried clearing cache, using a different browser, importing a file into a new project, trying to download another file from an old project, updating my OS, trying to download another file type - nothing! No file will download beyond 90% in Adobe Express. I see that there was an infrastructure issue that was reported 9 days ago, which was supposedly fixed, and the thread was closed on the forum. The issue is still there and I am on a deadline and my work is stuck in Adobe Express

Issue summary: Unable to scroll left & rightProduct & version: Adobe Express WebsitePlatform: WindowsSteps to reproduce:1. Import images / words / shapes2. unable to scroll left and right in any zoom in & out3. Dragging any words to move left and rightExpected result: easy scrolling left & right like before, scroll bar under the pageActual result: Only scrolling up & down 

Adobe Express shows results for my search term, but when I click the "see all" button on the background, design assets, and other results, it says no content was found.

I can't upload my instagram stories because I keep getting the error "Sorry, something went wrong licensing your Stock assets. Please try again in a few minutes." I am using the stock videos provided. Grrrr.

While working inside my Adobe Express account, I was attempting to update the page color swatch with a Brand Kit I use regularly. It did not appear when inside the switch. None of my Brand Kits appeared in the swatch. I check the Brand Kits tab in the project, received a notice “Easily Create on Brand” notice.I check my work account Adobe Express Brand Kits to ensure they’re not gone, thankfully still in tact.I go back to my account and check my Adobe Creative Cloud Libraries, the Brand Kits are present.Back to my Adobe Express account, inside the project, and no brand kits.I explore my Adobe Express Brand Kits home page tab, nothing was there.Tapped on “Browse Shred Brands”, my Libraries pop up, I select my Brand Kit and click ‘ADD’“Failed to Add library at this time” I cannot copy anything over, seemingly everything is stuck and not connecting. Feels isolated.

I’m unable to import video files larger than approximately 11 MB into my project. Smaller videos import normally, but larger files fail to import.  I also noticed some jitter/stuttering while working with video in the editor.  Expected behavior: Video files should import normally regardless of being slightly larger than 11 MB, and playback/editing should remain smooth.  This issue is reproducible with multiple video files.