Bug Reports

Hi there, I am also having this problem, and have replaced the fonts, and there are no blanks spaces (as in unauthorised for licensing) and as the imagery is my own, I am at a loss as to why it won't download. I have ungrouped everything and tried to 'replace' option, but nothing is selected to be replaced so I am stumped. Can you test the document for me to find out what is causing the blockage?

On windows both with Edge and Chrome it is happening that when we click on a Generate Image object the tab where you input the desired image and select theme and style/composition quickly appears for then disappearing leaving an empty space.We tried changing resolution or reload but nothing seems to work.Any feedbacks? 

Hi there, I've seen some posts about this already, but haven't found a great solution to apply to my particular problem. I have a couple of document templates in Adobe Express (web version) that (invoices and receipts) that I've been able to download with no issue for about 2 months now. All of a sudden it won't let me download pdf versions at all - it gets to 90% and stops then gives me an error message. I've tried clearing cache, checking for updates, replacing/removing images etc, but nothing is fixing it. I just don't know what has suddenly changed to stop me downloading these documents.They are only 1 page each, so its not an issue of the file being too large. It seems i can download things as a Jpeg (it still gives me an error, but it does download).I also tried starting a fresh template, with no changes to it, and it downloaded absolutely fine with no error.  So it seems to be my existing files.  Is there a limit on how many downloads one template c

As of today, one of my shared libraries no longer appears inside Adobe Express. I have tried refreshing my browser window, deleting cookie cache, using different browsers (Chrome and Firefox) - all with the same results. I am able to see the library in my Adobe account overview but NOT when inside Adobe Express web application.The library is not new - it has existed for over 18 months and until yesterday was working just fine.

I've created an infographic using the latest graph and chart inputs. However, when exporting to PDF (print and standard), they aren't visible. They export fine as PNG.  No animations have been added. 

Hola no me carga en el navegador Adobe Express me sale este mensaje: Se ha producido un problema. Intenta actualizar la página o cerrar sesión y volver a iniciarla.Lo he intentado por Google Chrome y Edge

I am trying to use the multi-select tool on a project and it is not working. I have tried:Updating the App (iOS 18)Deleting and Reinstalling the AppDuplicating the fileUsing an old fileUsing Desktop (PC Windows 10)Using home WiFi and using Cell Data No matter what I do, I cannot select multiple layers at a time, either on desktop or the app. This is extremely frustrating and problematic. Please help!

Every time I crop, it just adds black to where I cropped.

L'application se ferme automatiquement lorsque je clique sur supprimer l'arrière-plan et la progression ne s'enregistre pas, je dois recommencer à chaque fois c'est un véritable problème qu'il faut corriger au plus vite

Please allow us to download image / photo in High quality as was in previous version.Downloaded Quality became poor after recent update of abode express in mobile..Please Allow people to download photos,videos in different pixels quality and resolution    

For a little over a week, I have been using the Adobe Express "Schedule" feature to post to social media, using the Google browser. Previously,  in the "Destination Website" field, I was able to paste the name of my website. Starting today, I am not able to paste the name of my website into this field.  Therefore, I switched to Safari browser and the issue did not exist.  However, after a few post, the same issue occured / started that existed with using the Google browser.  With both browsers, I turned my VPN off and it had no effect.

I am trying to translate the information letter of my research from English to Turkish using the AI Translation tool. It has 3 pages and it succesfully translated the second and third pages, however for the first page I keep getting the error "unsafe content, some words violate our policy" without telling me which words. I read it again and again and there is no word that could violate the rules. Could you help me please? Thank you.

Hello,I have created two videos this evening using uploaded video files from my Nikon D750, which I have done several times before. The video quality looks great in the timeline and on playback in Adobe Express.  When I download the video, some of it is fine but most of it is choppy and shaky.   I've tried re-downloading the files multiple times but have the same issue every time.  I also tried playing it in different media players, but it truly seems to be a problem with the video file.  Again, the original videos are NOT choppy and shaky and it plays back just fine in Adobe Express.  It's the final download that seems corrupted.  Help?

Hello, When trying to convert a png to an svg using the quick tool it won't let me download it. And it errors out.

changeing colors on my fonts causes a crash everytime. everytime  I believe im fully up to date and I run the pro suite through our business account at the SENECA Nation Of Indians . I believe our contact person is Jessie Garlow we just had an adbobe training with people form the california adobe offices come to Niagra falls NY for our deprstments training and they suggested I make a ticket becasue theyve never heard of this. i thought at one point i had too many colors saved .  every single time I click on the color box that says fill, it takes about 20 seconds to open, my sofeware freezes during thsi time , i cannot click on other things or even revert back out of trying to choose a color.  then lets me scroll very clitchy like to selecet a colr , after I select a color it crashes, then I have to reopen it and the correct color is on there but this is insanely slow and a huge problem. and again its every time I try to change a font co

I can't download by files from this new version. Its stuck at 0% and it's really frustrating because it's urgent, I need it. What's happening?

On Express iOS, lately there have been an excessive amount of refreshes, and many are quite slow in restoring. Please upgrade your cloud server capacity, because every other app and service on my phone is performing just fine right now. This is a step backwards!

old files will download, anything created after 5/22/24 will not download

Every time you interact with an element in Adobe Express the menu on the left side of the screen tries to open to the applicable editing tools. The issue with this is that as you're trying to grab different objects to arrange them on the page the menu is continuously trying to open and close which is also shifting the work area, making it very hard to move elements as needed. I'll attach a video to show what I mean. I think opening and closing the menu should be a manual option. It should stay closed until you re-open it. This would make using the application way more friendly, and would reduce my frustration by a million percent. 

When opening any Adobe Express document it is showing me below dialog. Looks like app has stuck in a cycle. See the attached video. Why is it showing same dialog again and again to me ?

I created an invoice and I want to download it as a PDF. It downloaded a few hours ago but now it won't download. I cleared my entire history, cache and cookies but it's still stuck on 90%. 

When trying to import a photo into a project the app resets, but it does not import the photo. I have tried PNG and JPEG

Hello, I am running Adobe Express here on my iPad 10 IOS 18, in the latest versin of express. I am unable to upload photos to my pages anymore. I was able to do this previously and now I am not. I tries looking at other comments but nothing seemed to help. I have the newest version of everything. Whenever I try to upload a picture, it just refreshes my page and nothing uploads. I use express for my business as my only platform of graphic design so I would really like to figure this out asap.

Adobe Express doit se reconnecter. Actualisez cette page pour reprendre votre travail. (F) J'ai ce message d'erreur qui apparaît en permanence quand j'essaie d'ouvrir un fichiers sur Adobe Express.J'ai log out/log in, vidé le cache du navigateur, essayé en navigation privée, mis à jour le navigateur.

Hola! Estoy programando publicaciones para instagram y no se publica un video a una historia. Adjunto imagen:  He reintantado a enviar de nuevo.  He actualizado la conexion de la cuenta. y nada. La imagen pesa 8mb