Bug Reports

Hallo! Ich habe gestern ein Video in Adobe Express hochgeladen (kein Stockmaterial), geschnitten und bearbeitet. Leider steht seit gestern beim Klick auf Download oder Teilen: "Wir arbeiten an deiner Datei. Du kannst sie bald herunterladen." Was ist der Fehler und wie kann ich die Datei herunterladen? 

Hi all, I keep getting the download error from Adobe Express when I try and download the poster/flyer I created. I've tried downloading it as a PNG and a printable PDF and both generate the same error:How do we fix this? 

Hi,I think there’s some new behaviour in the desktop web version of Express. Every time I click a layer or group in my project, the canvas keeps shifting left and right, I’m guessing it’s to make room for the left-hand menu appearing.The problem is, it’s making editing really difficult because it’s hard to predict when, if, and which way the project is going to shift. Sometimes there’s also a delay, and I end up clicking the wrong thing as a result.Is there a way to disable this behaviour?I’ve attached a video to show what’s happening.Thanks in advance!Kind regards,Nigel

Once you size a shape small enough, you can no longer easily adjust the width or height without zooming in. Should be a manual input for shape dimensions or the drag options shouldn't disappear.

As you can see in the first photo, I have my bulleted text box under 'skills' column as I would like (top and bottom align with column at left). However, when exporting to a PDF, the text jumps and reformats ending up totally different than how I have in my file. I do not have any filters or blending modes on. It's just  a simple text box. I've tried restarting web browser. Logging off/in back in and the issues persists. Super annoying glitch  ^ as its formatted in Adobe Express^ as its shown in Adobe Acrobat upon export. Notice the skills column at right jumping up so it no longer aligns  

Beta logo maker in Adobe Express doesn't work for me. It always appears "creating your logo..." and never worked.

But really. I was quite specific. I wish to use three words: Live Love Link... and I posted an image containing said words... But your "alleged" AI generated an image and video that contained the words LVVE LOVE LOAN. But really, what? I understand that we are not in control here, but in the really real world, when we specify the words to be featured, why in the world did it decide to get dumb the moment it was supposed to be intelligent. Maybe it is me, but I just can;t see wasting another moment teaching your system how to work. When it is ready to actually offer a solid, credible, smart result of the input, let me know. I've spent too much time just writing this message than it was worth. Mind you, I've been using photoshop since version one. Like the OG version. I know this is not photoshop, but it is supposed to be all that and a bag of chips. Right? All i will say is that VERSION one predated "layers." This is the foundation of editing and composing... and it took a lon

The download progress up reaches 90% and then the error message appears. I have tried different browsers as well as desktop app. It's not a problem isolated to a specific file. Pretty frustrating.

Dear Adobe team,I had purchased Adobe express but I'm unable to use . kindly guide me.  

Having shared a template with a colleague for View and Use, they are unable to edit a text layer. The layer uses a custom font, is locked but allows editing of the text.They have no means of uploading the custom font within the brand for which they are only a user, not an editor.As a bigger issue, it's odd that all individual users each have to upload the custom font, rather than the creator's upload taking care of it for all users.

The Download option is missing from the Files menu.I have Win 10 Pro. I'm using Opera, Chrome, Edge but I get the same problem.I clear the browser's cache in all 3 browsers. Didn't help.I rebooted my computer. Didn't help.Nothing seems to recover the Download Button.

I created an image using the AI generator and downloaded it without a problem. However, when I go into my computer files to open and work with it again there is no image, just the plain white background of a blank photo. With the updated AI interface layout, is there a selection I am missing or some other user error, or are other people having the same problem?

For multiple days in a row I am unable to download the file in any type JPEG or PDF nothing works. I am using microsoft edge as it is set up on my work pc as primary browser, I updated the browser as well as windows, cleared the browser of cookies still the same issue. 

Receiving a "Replace Asset" error message every time I try to download the file. I am having a hard time finding which asset might be causing the issue. What would be my best bet?

I HATE the new version of this app! I used to love adobe express, it was my favorite app and I used it almost every day. My favorite feature was the collage maker because I could give it my images and it would create the most perfect collage perfectly suited to the images I gave it. Now, I have to shuffle through different layouts hoping one of them will somewhat suit the images I'm trying to use. Also resizing is harder, so I can't make them the perfect size for my instagram stories. I hate it, please give us the old version back. 

Your Stuff is not working 

Hi, I encountered this message in the app and on pc: We’ve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 2bb9535c-a1c7-45ab-947f-6afebf085184

I get this error when trying to use remove background "We couldn't execute cutout filter service because of unknown internal service errors, please try again."

Hi there, I'm evaluating Adobe Express for my company and I'm having an issue with our PDFs (which are made using Adobe InDesign) whereby the icons and the checkboxes don't render properly when the file is opened using Adobe Express. Here:They work as expected in Acrobat Pro for reference: Please advise if this can be fixed on the adobe express's end or not. Best,Mel

Been waiting for 15 minutes just to open webpage but its still stuck on the loading document page. tried resetting everything and clearing cache. Not sure what to do anymore

Bonjour. Je souhaite télécharger une création sous adobe express de plusieurs pages en PDF, mais cela ne fonctionne pas. Le compteur de téléchargement reste bloqué à 90%. Merci de votre aide.

I’m experiencing a recurring issue with the Background Removal tool in the Adobe Express app on my iPhone. When I try to remove the background from an image, the app hangs for a while (appears to be processing), but eventually returns an error screen. This happens consistently, regardless of which image I use. I’ve already tried the following: Force quitting and relaunching the appRestarting my iPhoneDeleting and reinstalling the appTesting with different imagesChecking for updates (both iOS and Adobe Express are fully up to date)  Device details: iPhone model: iPhone 14 ProiOS version: iOS 18.5Adobe Express version: v28.1.0  Does anyone know of a workaround or fix for this issue? I use this feature regularly, so I’d love to get it back up and running.

Loading times for starting up the program or even just working on something are so long that it's affecting my workflow. Over all, the program is great and I would love to use it for everything, but the wait times are causing things to take way longer then needed. On PC windows 11 btw.

HELP!  I made a presentation on Adobe Express and when I share the "View Only Link" the link does not work. It takes you to a 404 error - Page not found, try refreshing the browser or checking the URL".  I've tried refreshing the page, clicking the "update link" button and trying it again, I've tried it in Chrome, and an Incognito window in Chrome and on Microsoft Edge, the same result with the 404 error every single time. I need to get this presentation shared with others who don't have the Adobe suite asap. How can I get this view only link working?!