Bug Reports

Hi everyone  I want to create a Branding Project and use a custom fonts for this. Therefore I tried to upload the custom fonts to the Project. But when I tried so, it says, that there is an error and that I should try it at a later moment... Also, in the font-overview, the font cant show a preview of the text. Is there a solution to this problem? We rely on the costum font in this project. 

Hello, When i click on animate from audio : https://new.express.adobe.com/home/tools/animate-from-audio?category=videos The page is blank, any solution ? I have tried from differnet browser opera and chrome. 

AFTER I GENERATE THE IMMAGES FROM THE PROMT, AD CLIC ELSWARE, THE OPERATION WINDOW ON THE RIGHT DISSAPEARS AND I CANT SEE THE WAY TO COME BACK TO WORK AND CONTINUE THE GENERATIVE PROCESS, IT'S INCREADIBLY FRUSTRAITING, WHAT IS THE SOLUTION\EXPLANATION FOR SUCH INTERFACE INCONVENIENCE?- HOW TO COME BACK TO THE PROMT?- EVEN IF I GO BACKWARDS WITH AN ARROW IT DOESNT TAKE ME TO PROMT IN MY OPINION THERE MUST BE A HUGE ICON THAT TAKES YOU BACK TO THE GENERATING PROCESS OR AT LEAST CHOOSING BETWEEN GENERATED IMMAGES AND THE PROMT TEXT

Eu usava muito o recurso Layout da versão anterior. Podia criar latouy, por exemplo, de 5 imagens, mas acrescentava apenas 3 e os outros espaços eu preenchia com cores. Era perfeito! Por que essa funcionalidade foi retirada???

I have completely designed these files in Adobe Express to test whether this program would work well for my customers. Unfortunately, that is not yet the case. I can easily export the file to PDF. Unfortunately, I cannot set anything here, for example Low resolution. So I have to compress the PDF afterwards. When I then email the file and open it on my iPhone, the file constantly disappears/falls out. When I send it to WhatsApp, it crashes even faster. When I open it on my phone via Dropbox, it works well. Furthermore, the link link would also be a nice option if you could view it in full screen. Unfortunately, this is not possible. See screenshot. Does anyone have a good solution for me? Or is this just a bug in the program?Hopefully this can be resolved quickly, because otherwise this would really be a good solution for my customers.Kind regards, Frank

when I export as PDF, the text comes out backwords! (For example - ELPPA instead of APPLE)

I'm unable to download PDF files from Adobe Express. JPEG and PNG images work fine. I've cleared history, cache, and restarted the computer. I've also worked from different internet connection points with no success. This is a simple, single pager. HELP!

Be careful. I just lost about 3 hours work using the webpage feature. I had worked on the webpage. Went out and ran errands. Came back, went to "publish" but it was greyed out. I had no choice but to "refresh the browser" and my work was lost.   I feel so sick to my stomach. I was editing and writing articles on the fly and now all that work is gone. I"m really upset.  To report a bug, please provide:Version of the appPlatform and OS versionBasic steps to reproduce the problemExpected result and actual result* Optional: Test file, screenshot, video or gif file capturing the issue Answers to "report a problem"1. Latest version2. windows / Edge3. Reproduce the problem. Just someone else give it a try. 4. Expected results:  Loose your work and feel sick to your stomach.  😞

Tried refreshing, deleting storage, turned off ad-blocker. Not sure how to go about this because I cant edit or view anything I created on Adobe Express for the desktop. Home page loads just fine, files page loads perfect, but once I attempt to open it after clicking it's stuck. 😞 Appreciate any help of who had these issues before! 

I've been having the problem for two days now that I can’t open my projects. Only this image appears (see attachment). I’ve tried several browsers, but it’s always the same. Even when I try to create a new project, like a YouTube thumbnail, I get an almost empty page displayed.

Download stops at 90%.

The preview thumbnails in the Libraries are displaying extra large, very hard to see what the image is. They used to be way smaller a couple of months ago and now they are too big and the thumbnail size can't be adjusted. My whole team has this issue and it makes Libraries hard to use. 

Encontramos um problema inesperado. Tente atualizar a página ou volte para o início. UUID: a91cae92-432b-4821-a840-a6f06f287459

I am repeatedly getting an error when I try to copy / paste in linked text boxes in Express. UUID: 2d3f8cad-bbcd-4aeb-887b-6a8bcf8373b8 

I use this app to create before and after pictures. When editing pictures they are sharp when I click out of the picture frame, the whole image shifts over slightly and goes out of focus.

Beim Arbeiten in Projekten kommt immer wieder die Meldung "Keinen Zugriff auf das Dokument! - Du hast keinen Zugriff mehr auf dieses Dokument. Um Zugriff anzufordern, aktualisiere zuerst diese Seite." Wenn ich aktualisiere dann geht es wieder für kurze Zeit, doch schon ein oder zwei Aktionen später kann diese Meldungen wieder erscheinen. Auffällig ist es auch wenn man in der Bearbeitung einer Datei auf "eigene Dateien" und dann auf Ordner im Projekt zugreifen will. Hier erscheint diese Meldung fast immer. Kollegen berichten das gleiche. Es erschwert das Arbeiten in gemeinsamen Projekten extrem. Dies erscheint u.a. bei eigenen Dokumenten die ich selbst im Projekt erstellt habe. Ein echtes Problem mit den Zugriffsrechten kann also eigentlich nicht vorliegen. Dies geschieht sowohl bei der Arbeit am Desktop (über den Browser; MS Edge) als auch über die iPad-App. Erwarten würde ich, dass man in Projekten ebenso flüssig arbeiten kann wie in eigenen, nicht g

When resizing an image in Adobe Express, your decision to DEFAULT to the a checked box consentinf to using  "Generative fill" for missing elements is REDUCULOUS.  Especially given that it tries to fill in the "missing" parts when there are no parts missing.  It costs me SO much more time to turn the feature off, especially when I am moving fast and forget that your are forcing me to use the feature when I will never, ever need to use your AI tools in my projects. That you just ham-handedly slapped it into a vital tool like this is a testament to the regard you have for your users- absolutely none.  Please develop a way that we can turn off all AI tools and AI generated art. There are many of us still using your software that believe artt should come from human artists, and not some AI tool that a tech villain used to steal from actual artists.   

My Sound has disappeared in the last 2 videos I've made since signing up for the free trial of Adobe Express Pro.  I've used this software in the past without issue. Now I can't get the sound which is hearable to stay hearable before I'm done with the video and can upload it. I've tried turning off the computer and tried downloading the video before uploading into a new video. Nothing works so far. Arghhhhhhh!   Help would be appreciated.

Steps to recreate issue: Create a new Google classroom and name it anything you like. Log into Adobe ExpressClick ClassroomsSelect a classroom you have already created or create a new classroom. Click Add studentsClick Google Classroom at the bottom under Import a roster. Under Select a Class you may see some but not all or no classes in the dropdown list. New classes that were created recently have place holders and can be selected, but there is no text. Old classes from last year appear. If I change the name of an old class in google classroom it does not change in the drop down.  

When I upload a video to schedule, and select my thumbnail from a frame, it dosen't get posted. The video post on my feed is a random frame that I didn't select.

I noticed that I can't move anything (images, text, etc) left or right with the arrows button, when comments are up on adobe express. Is this a normal thing or is it just a weird bug?  I was making a poster on adobe express and was trying to slightly adjust an image with the arrow keys, but it wasn't working. I got scared that something broke or crashed and I was gonna loss my work, but it turns out that it was just because I had comments open. 

I have my video completely done to find out that I cannot download it. I keep getting download failed errors - PLEASE help!!!   

Good Morning creators! im having A LOT of trouble downloading files from my projects to my iPhone. It doesn't happen to every file, it seems to be random, but consistent; I will ask it to download individual files or multiple files and it'll go through the whole processing and downloading wait and then at 100% complete downloading it pops up with an error "unable to download". I've tried every file type to get it to download and even closed and reopen and turning my Wi-Fi and data on and off. Nothing is working. It makes it really hard to get my work done. Can we fix the app please????

I was wanting to find a general template to use for the address side of a 6x4" postcard.  I just clicked on the plainest one on the template page. When I downloaded my file I found that the sizes of the 2 pages drastically differed with the first being 6 x 4 inches correctly, but page 2 is 18.75" x 12.5".  At least it was proportional, but this sort of thing is annoying and widespread.  Adobe Express and Canva help make custom designs for personal projects more accessible so I get to print a lot of these "home made" posters and invitations etc that people are proud of doing themselves for nicer than they would have otherwise.  These people don't notice or know how to fix it, when the software they are using provides them with things sized differently than they were told they were getting!  At least in this case, the art was proportional. 

very often i am not able to download as pdf