Bug Reports

While designing or creating a social post, there is an option called upload from device. When I am opting this to upload images saved in my phone gallery or SD Card folder, once I select an image and say OK, it's not uploading the image. I mean on selecting the image, it's not getting copied or pasted on my social post that I am designing. Instead the App restarts from beginning. This is happening for last many day's. Can someone help me to fix this issue. 

Students are having problems joining a class in Adobe Express app for iPad.  Scanning the code provided by the teacher with the camera app opens a browser with the Adobe Express app logo but nothing else. If student signs into the app and goes to classes there is no button to join class or way to manually enter a class code. Is this a known issue?

since yerterday i'm unable to share to social media: 1. the file not upload in the share page2.all my social media account don't appear 3. don't have the share button on the project file 

In the past, when I had a graphic prepared and wanted to simply swap out the image which was masked, the mask remained when the graphic changed (I would use Replace Image). I could then re-crop to make it work and move on quickly. Now, when I replace an image that was masked, the mask disappears. I want to quickly use a photo from the Adobe library. I tried to do a work-around and insert a new blob from within the masking tool (Clipping Mask Pro). It can't search the Adobe library. I have to insert a photo from my computer. So to replace a masked image I have to delete the original, download the Adobe library photo I want to use, upload that photo to the Clipping Mask Pro tool, then insert. In the past, I could replace the image in the same mask with a few clicks. Will this be corrected?

Hi there, I'm currently creating a webpage on Adobe Express and trying to customize the theme to fit my organization's branding guidelines. However, none of the fonts I uploaded apply when I go to customize the theme. I can search for the font names, and they show up but don't apply. The font names aren't included in the list of fonts either. I haven't received any error messages, and the fonts work fine on other Adobe platforms like Premiere Pro, Photoshop, etc. I tried using a different browser to see if that changed anything -- it did not. Also cleared my cache, and it didn't do anything either. Is there a way to fix this? Our branding guidelines are cruical in our communications.  

Seit dem ich iOS 18 habe stürzt dauernd Adobe Ecpress ab. Heute habe ich die App aktualisiert, in der Hoffnung das wieder alles läuft. Stattdessen ist es schlimmer als vorher:Ich wollte einen Reel erstellen und dazu eine vorher erstellte 20 sec.+ eine 5 sec.  Animation/Video laden und zusammenstellen. Neue Datei aufgemacht, auf "vom Gerät hochladen" geklickt und schon ist alles vorbei. Nix geht mehr. Ich benutze die App beruflich im Abo und bin jetzt etwas genervt. Hoffe es gibt eine schnelle Lösung!Gruß, Annette 

Todos os meus downloads no Adobe expresss ficam com a resolução baixíssima, seja em formato de logos, Instagram... É péssimo não ter a opção de regular a resolução. Preciso baixar meu logo na melhor resolução possível mas não consigo. 

I'm creating a web page in express and click the + sign to add a photo. The dialog box to let me choose the photo comes up a blank white and freezes there. I'm on windows 11 on a PC using edge browser   Looks like a bug.

I am uploading an mp3 file to Express, but it is converting it into SVG format for some reason. I noticed this when i was editing a video and on exporting the audio wasnt audible. I was able to edit it (On browser) but on export the mp4 doesnt have any audio

Since a couple months ago I tried to upload my file, even with the smallest ones,  it keeps showing just "uploading file" even when I can see all the video uploaded in the timeline bellow :c Help pls

Error on making animating video. This code appear when attaching audio file. 

I am trying to create an Instagram Reel and Adobe Express on the Web is being alarmingy slow and unresponsive. I have closed the browser and re-opened a new one, I can't upload multiple videos into my porject and the videos aren't playing. What's wrong with Adobe Expres?? 😞

Hi There,  Lately I am having so much trouble importing PDF's to Adobe Express, even a simple business card. I have tried clearing the cache & using differnent / icdognito browsers. Have tried compressing the file, Uploading directly though Adobe Acrobat, Alternate wifi connections.. - I cant seem to get anything to work & it is becoming a little bit frustrating.  Can anybody help? Thanks! 

Every time I open a file, Adobe duplicates the file instead of opening the original.  They're called "Untitled". I need to access the original and can't, instead I have a page full of unnecessary duplicates. 

  Seriously, Adobe Express sucks. It’s so laggy and slow, consuming so much RAM. Last time I downloaded my file, it took me 10 minutes to wait and then returned an error notification without explaining the reason for the error. Seriously, who designed it? I CAN’T DO ANYTHING, from downloading to uploading to Google Drive. It took me 1 hour to successfully download the file.  

One of my documents keeps loading only for a little window to pop up and say that it requires an update and to refresh it, but every time I click on the "Refresh" button, it only keeps loading--sometimes indefinitely; sometimes, the same window pops up again, with no results. It's only one document--I can access my other files just fine. Its thumbnail also won't load; it's either indefinitely a light grey with a white sheen sliding by, indicating it's loading, or it results in a blurred darker grey with a dark grey file symbol. Again, the thumbnails for my other files are fine; it's only this one that won't load.I made a duplicate of it to try and see if that would somehow fix it, but the same things are happening to it. The same issues not only apply to my browser but also the desktop app.I restarted my laptop also, but no dice. I don't know how to find the version the app is, but I'm using a Windows 11 laptop and Google Chrome as my brower along with, again, the desktop app.

This is a super buggy experience do you do E2E Testing before release? Particularly I-phone? 1. I have to search for the app2. when I enter my input it doesn't populate to the flyer - disconnect here!3. Moreover, it is not loading and I had to go back and reload.please check! And what do we need to do to be the 1 st in the productivity search? thank you,Maria

I'm trying to print some A3 posters for an event. I've re-sized my design on Adobe Express to an A3 poster and downloaded it for use. When I upload the PNG to Print.inc the tool is telling me the uploaded .png has resolution issues, I'm unsure whther there is a resolution issue or not

For the past day, the site has been loading intermittently when I try to start a project. It wasn't working last night > then it was working this morning > and now it's not working again. Never experienced this until last night, so don't tell me "ad blocker/firewall/etc." What the hell is going on?

Hello,  I cant get into one of my files called "Mozzarella spånga" ? Also, when i try to download one file it stops at 90% and then says something went wrong. Please tell me what to do?

Hello Adobe, I am trying to edit a text box in a video I am working on but I keep on typing and no text appears. I reloaded the browser multiple times but I still can't type. (I'm using a chromebook) Thank you!

I wrote the copy for a post I wanted to schedule and when I clicked browse to look for my asset per usual, instead of loading the asset, it opened the file folder instead, losing my copy!!!! I learned my lesson and always load the file first but now it just keeps exiting the schedule window and clicking my asset folder opens the folder instead! so frustrating - any advice/fix?

I watched the tutorial video, but the last step "choose profile" doesn't appear. It automatically connects one of my Instagram profiles (not the right one) and I cant change it.Thanks for your help

I can't open the app on my samsung s20 android phone. My setting says phone is clean, I tried closing phone down & restarting, clearing cache, installing update & nothing works... please help. Thanks 😊

Everytime i try and download a video i have edited, I just get a message saying that 'we're working on your file. You'll be able to download it soon.'  I need this sorting for work!