Bug Reports

Will not generate a video, i hit generate and nothing happens, button becomes unclickable, and no indication of loading or generation present. Cannot generate.  

I provide a reference frame of a natural gas well burning so that a video can be created.  None of the AI models will work.  Only Firefly video works and it changes the image entirely and makes it color.  My prompt asks for the original sepia tone and historic background.  This renders Firefly useless to me.

When I want delete something in my image in Firefly boards it isn’t select anything, it’s just not working. I get notification “you need to use the pencil to select the area”, which I did. I have include a video too.  

chats/urn:aaid:sc:EU:888ab80d-c591-4178-a073-a8a8c1151567输入任何内容会直接跳转到错误页面 

Edited image, clicked download. Nothing happens.

it says 4 second video consume 80 credits, and 8 seoncds video consumes 160 credits. but i just realized the credits almost burned through half of it

Nel tentativo di generare un’immagine con prompt, mi viene fuori il messaggio descritto nel bug. La connessione funziona, sono due giorni che non riesco a creare immagini.

Taking too long time in generations and 90% generation failed after waiting for long times , my internet is stable and good speed.

You Can See That It's Freezing And Not Getting Any Response From App

getting this every single time and its driving me nuts - paying for a service and it hasnt worked in 2 days :(

ME DICE QUE SE HA PRODUCIDO UN ERROR Y ME QUITA LA IMAGEN DE REFERENCIA  

i have been trying to use the first frame and last frame function on image to video but after multiple attempts and still not once it works

The Firefly doesn't work, when I click the app not recognize my clicks. 

when i am trying to generte image its showing previously generted image as refrence and in image generation non of your button working i am very disappointed with generation speed its taking too much time to generte image its sucks  

I am using credits for things that are not being generated.  

The upload will work sometimes, but it should work every time, I don’t understand why it won’t!

Trying to use firefly and I input a reference image and input the instructions and it has given me a message that states “something went wrong, try later”. This happened twice yesterday and I thought I would try again today and it has given me the same message twice today as well. 

I am unable to to upscale video 

I've been unable to use the Text to Image generation feature for over 24 hours. Every time I try to generate an image, I receive an error message, even though I still have plenty of generation credits available.In many cases, the issue goes beyond image generation itself. The interface often becomes partially unresponsive:I can't upload reference images. I can't open the settings popup or other menus. Some interface elements simply stop responding.I've already tried the following troubleshooting steps:Completely closing all browser processes and reopening the browser. Restarting my PC multiple times. Waiting more than 24 hours in case it was a temporary service issue.Unfortunately, none of these steps have resolved the problem, and the issue remains exactly the same.At this point, it seems unlikely that this is a local issue on my end. I would appreciate it if you could investigate whether there is a problem with my account or if there is another known cause for this behavior.Thank you

Have been trying to upres a png file. Signed in, got credits, refreshed and every time I go do it I get a “please try again later” I figured I’d try generating an image using a png as a reference, and again “Error, try again later” and now I can’t make anything work. I signed up, payed, refreshed, deducing it was the lack of credits. But that’s not the case either. 

Repeatedly failed since yesterday. Across multiple devices and logins. Incredibly frustruating as I need this for a client today. Makes it hard to run a business and rely on what’s meant to be the most reliable/trusted software (and its not cheap!). I feel there needs to be a direct help contact for time pressed moments like this as I really do need a quick resolution

My video is not generating since last two days

 Something went wrongPlease try again.Go to Firefly Homepage 

Since a couple of days, I get the persistent error, that I should try again later to create an image. The message does not depend on the browser or the prompt. I have sufficient credits. I am very annoyed, since I am paying a fee for functionality and not for persistent errors.

Entered this URL to generate a QR code it did not work. REDUND MY CREDITS and fix the issue.