Bug Reports

Bonjour,Je souhaite signaler un problème rencontré sur Adobe Firefly : J’utilise la génération d’audio par IA pour accompagner mes vidéos.Après plusieurs heures de travail à synchroniser la bande son, l’export ne contient jamais l’audio généré.Le son est pourtant bien présent dans l’aperçu avant export.Ce bug entraîne une consommation inutile de mes crédits, alors que le résultat final (vidéo exportée) ne correspond pas à ce qui était prévu.De plus, je suis abonné au service, ce qui rend cette situation encore plus problématique car je paie un abonnement en plus de mes crédits. Pouvez-vous m’indiquer s’il existe une solution de contournement et surtout, est-il possible d’obtenir un remboursement ou un rétablissement de mes crédits perdus à cause de ce dysfonctionnement ?Merci par avance pour votre retour,

Desde hace unas semanas se han presentado errores intermitentes, hoy no me permite crear una imagen a partir de otra que no viola ningún término o condición de la aplicación 

HELLO, I WOULD LIKE Y ACCOUNT TO BE CFEDITEED FOR THESE BAD VIDEO GENERATIONS. MULTIOPLE LIMBS ON BODIES AND IF YOU LOOK CLOSELY AT THE WOMEN SEATED TYING THEIR SHOES, SOME OF THE TORSOS DONT HAVE LEGS.      Please credit me 3 video generations.

I am not able to generate any prompts for the past few weeks. Please help.

does not work  does not translate Μεταφράστε ήχο και βίντεο σε άλλες γλώσσες 

Hello I just paid for the 199 for adobe firefly for credits. I canceled the recurring after I purchased the credits that I need however it is still saying that I have no credits can you please help 

il programma non funziona se su mac ne sull'applicazione di iphone. Non genera ne immagini ne video. Nel macbook da solo una pagina bianca nel iphone da solo un cerchio che ruota 

Not sure what is happening.. However went from four generations now to one generation.

Ayer me registré para probar photoshop, me salía que que lo tengo por 7 dias de prueba, después de usarlo, ya no puedo utilizar el relleno generativo, me salta este avisoNo dispone de suficientes créditos para realizar esta acción generativa

I encountered a bug while using Adobe Firefly with the Veo3 model.When I started two generations, the system displayed the message “Unable to generate”, but my credits were still deducted. Could you please check this issue? It seems that failed generations on Veo3 are incorrectly consuming credits. Thank you for your support.

I'm using Macos Sequoia 15.6.1 and the current safari browser. I have the Creative Cloud Pro plan.The current version of Firefly has been unale to make a video since yesterday. I keep getting this message -"We're having trouble generating content right now. Please try again in a few moments." Can you explain what's going on? 

I tried to make an image for a video and the system took away 800 credits from me and the video wasn't created even an hour after I clicked generate. Please help me how to get back 800 credits.

@droopydog500  - Hi (Firefly not generating Video with start and end frame) I am new to firefly but not adobe, i wanted to test out its capabilities, prompted a video to generate and it worked, uploaded a start and end frome but all i got was a still frame, no vieo and none of the prompts i requested , what could be the issue? many thanks 

Generated several text to image content to use as reference for generating video, the images no longer existed in my account "files" on the Firefly site.  I generated video anyway, and noticed that it did save to "Files", just not the images.

When I click generate a 400 bad request error appears. 

Hice una edición, dejando espacios en blanco, puesto que la traducción final se traslapa. Ahora, ya gasté casi 900 créditos y volvió a hacer lo mismo. Mal hecho. Se enciman las narraciones. Lo que hizo Fiirefly es hacerlo más lento, pero no bien hecho.Solución. Haré más ediciones para poder tener los clips por separado, porque Firefly no es capaz de respetar espacios en blanco en el audio fuente y encima, traslapa las narraciones.

I get an errow when trying to preview text. Is the system unstable, or am i not auth to use Beta products? 

Buenas tardesQuise generar un pequeño video con una imagen generada dentro de firefly y me indica que no la puede generar porque infringe alguna política, pero la verdad que lei todo y no veo que es lo que no está funcionando. Si alguien me puede ayudar?  

Hi,I recently tried Firefly video genrator and I want to share feedback on generated video. For generated image (text to image), I can find upvoter/downvote option but same is not visible for text to video generation.How do I downvote/upvote the generated video?

can't get the prompt to go away. It's taking up 3/4 of my screen!

Porque firefly me genera los textos en ingles si le pido que sean en español, le pido que genere textos en español y siempre los hace en ingles.

why cant see my Firefly generation history on my secondary laptop?

Bonjour impossible aussi pour moi de charger les images à partir du prompt.J'ai pu charger deux promt et depuis impossible on me dit chargement impossible. J'ai beau modifier le prompt rien à faire....

I've had a prompt I entered 20 minutes ago stuck in an endless loop with no result and it took 500 credits. This has happened before and ibI don't think it's fair for us to lose so many credits for a bug on adobes end! The credit system is pretty flawed and when it does things like this it's really discouraging. 

Every edit I make, regardless of model, size settings, or creating a new board results in the same error:"We’re having trouble generating content right now. Please try again in a few moments."I can't even use my credits due to this.