Bug Reports

Most of the time it shows "Something went wrong...The model you're using is currently unavailable. Please try again later."Why?

I keep trying to generate videos but a try again message keeps appearing.

I hvae prompted multiple ways and the video keeps generating the same thing. I'm wasting credits tryign to get it do something different. 

아래처럼 프롬프트를 적었는데, 결과물은 계란프라이를 땅바닥에 내동댕이치고햇살이 들어오는 것이 아니라, 머리에서 발사가 되었습니다....그런데도 제 크레딧은 다 깎이고..너무 슬픕니다 ㅠㅠ개선되면 좋겠습니다. ㅠㅠ. 버그결과물을 받았는데, 왜 제 크레딧이 깎여야하나요?--------------------------------------------- 사용한 프롬프트 (소라)따뜻한 햇살이 들어오는 아늑한 주방.통통하고 귀여운 3D 하얀 양 캐릭터가 두 발로 서서 후라이팬으로 계란 프라이 하나를 가볍게 뒤집는다.계란이 공중에서 아주 짧게 떠오르며 노른자가 반짝인다 (슬로모션 0.5초).팬에 다시 착지.양은 후라이팬을 내려놓고 가슴에 한 손을 얹은 채 부드럽게 미소 짓는다.마지막 2초, 창가 햇살이 살짝 강해지고양의 얼굴을 따뜻하게 비추며 페이드아웃.스타일: cozy cinematic, soft pixar-like 3D, warm natural light, shallow depth of field, gentle camera movement, wholesome mood, 4K, vertical 9:16, 8 seconds. 

Firefly shows a video creation but there is no visual.. Add comments in the editor and or allow a thumbs UP/DOWN system to help address AI generated Blanks, especially if there is a credit deduction!

I am trying to get Firefly to pronounce HAZOP correctly. Using the pronunciation correction to "haz-op" seems fine when using the test button, but when I click fix and then Generate Again, it renders this haz-O-Psuggestions welcomeBernard

I cannot upload any referance or composition image to Firefly, without usage restriction message, even if i'm uploading a blank page? The organisation I am signed it via has restrictions so I cannot use 3rd party options, could this be the reason?

I tried generating a video with the given prompts and references images but the wait screen never end and when I tried to cancel and delete via the 3 dots, it got cancelled but my credits were deducted

This is a board someone invited me to. But When you click leave, it asks you to confirm, and then nothing happens. repeatable.

This image has Content Credentials that indicate it can't be used with generative AI features. this message is coming while edditing 

I can not use the adobe firefly video. Can you help with this issue

Everytime i try to generate video from first frame, it says that it cannot load or there was an error, try again. I have enough credits, this is basic feature, it is what I pay for and I tried even switching browser to Firefox, there I am not even able to upload the first frame, I cannot upload my own photo.

Hi Adobe Team,I am writing to report an issue regarding the video generation tool. I attempted to generate a video, which consumed my credits, but the process ended in an error.Unfortunately, the video was never created, but the credits were deducted from my account balance. Could you please investigate this technical failure and assist me in restoring the lost credits?Details of the incident:Action: Video GenerationIssue: Error message during processing / No output receivedResult: Credits deducted but no file generatedThank you for your help.

i have tried 3 generations in firefly sora and just took my credits...

It says images that I know have no content credentials have content credentials that prevent me from uploading any image. I tried all kinds of images that I created on my computer and I get the same error for every one, including screenshots of pure white space. I have tried it in Chrome and Safari on Mac and it still gives the same error. 

Hello,Video generation in Adobe Firefly has not been working for over a month on my account.During this time, I tested Veo 3.1 Fast, Veo 3.1, and Ray 3, but I receive the same error every time:“Unable to load. We can’t display the generated video.”Even the simplest test prompts fail.This strongly suggests a service-side issue rather than a prompt-related problem.Because of this issue, we are unable to move forward with an active project, and our production timeline is being impacted.I would appreciate it if you could look into this.Thank you.

O firefly dá erro mas continua a cobrar os créditos da geração da image. Aconteceu várias vezes

To whomever it may concern,At first when I would take an image from LRC to PS and use Generative Expand, I received excellent results.  After improving 5 images, now when I use the crop tool to expand and click "Generate" I get a black screen, no more image, and the program shows it's trying to work.  On the Layers Panel it appears to be working but the images there are blurred out.  Mac Studio, Tahoe 26.2 I have 70/100 credits. Please advise.  Thank you, Kathy Scutt

Wenn ich in einem Foto etwas verändern möchte, z.Bsp.  "Himmel mit Wolken einfügen", dann erhalte ich ein generiertes Foto, was vollkommen verändert ist. Gebäude sind in den Proportionen verschoben, Muster  werden geändert, die Schärfe geht verloren - kann auch nicht in PS wieder hergestellt werden.Dieses generiertes Foto ist nicht verwendbar.  Was kann ich ändern!

Me parece una vergüenza y un timo, tenía +2000 créditos por usar, todo iba bien, estaba generando B-roll de 6-8 segundos. Y justamente a 12-6 horas de que acabara mi ciclo de renovacion de saldo de créditos, va la plataforma y me da fallos todo el tiempo. Salí de la sesión, cerré navegadores, usé Safari, luego Chrome y nada, imposible. Ahora he perdido 2000 créditos, es una vergüenza. 

Adobe is fast and clean to charge me a lot of money but i want to use my credits for generating because they disappear and your service is not capable of generating one image because your bad servers?  I have 3000 of your imaginary credits that expire in a couple of hours.

Credits ok, Veo 3.1 Fast model, Chrome browser.Prompt ok because I've been using that many times, anyway I won't be sharing it on a public community.I payed an annual subscription and this is the only support I can have?Contact me or fix this ASAP! 

I am requesting access to expanded, unrestricted prompt usage without requiring a premium subscription. My work relies on creating extremely long, detailed, and continuous prompts for creative storytelling, CGI scene descriptions, character development, and visual consistency. Current limitations on prompt length, credits, or usage frequency significantly disrupt my workflow and prevent me from completing projects properly.I need the ability to generate and submit very large-scale prompts—far beyond standard limits—without arbitrary caps, sudden credit exhaustion, or incorrect blocking. These prompts are purely creative, family-friendly, and focused on art, animation, and narrative world-building. They do not contain harmful, explicit, or unsafe content.Unlimited or substantially expanded prompt capacity would allow me to; maintain consistency across long-form stories and visual scenes, avoid repetitive re-prompting due to artificial limit, continue creative projects without interrupti

Estou solicitando que o robo não altere as caracteristicas do produto, mas ele muda totalmente o produto.  

Estoy reclamando 500 créditos por Firefly video Generator. De haber entrado a firefly y verificar la cantidad de creditos para un video. Esto es un tumbe de haber procesado sin mi autorización.