Bug Reports

I was trying to generate AI video. Video didnt generate with error saying something went wring and my credits gone. 2 times I did this and 800 credits is gone. please refund the credits

HELP!!!

Is there something wrong with the service? I could generate videos with a starting and ending image on Friday, when I decided to subscribe. But since yesterday morning I have not been able to generate any videos from images, I have tried loading only first frame, and tried loading first and last frames, nothing works. I always get the message"Something went wrong. Please try again later." Videos from text work, but that is not what I subscribed for. Any hints of why is this happening? Is something being adjusted or fixed?Thank you  

Nothing will generate when using a reference image, and it usually takes several minutes of loading before the "Something went wrong" pops up. Also can't see generated image history. When I try with the pro model, it gives the same error and eats my credits. About an hour or two into messing with Firefly, it started happening with more and more frequency, and before long it got to this point. Been like that all day since.Yes I've tried logging in and outYes I've tried reloading and enabling cookiesYes my prompt is below 1800 charactersPlan is Creative Cloud All Apps 100GBBrowser is Chrome Version 137.0.7151.69 (Official Build) (x86_64)OS is Ventura 13.7.5Reference image and full page screenshot attached

I cant generate images, ( Whoa there, speed racer!We can't wait to generate more content for you. Please try again later. ) what should i do?

"Something went wrong, Please try again later" I got this message when try to generate video in firefly already try to log out and cleared cache the issue still remain. 

Downloading images and videos on the firefly app on iphone does nothing. not sure where the image is going (if anywhere) but definitely not into my photos.  Thoughts? 

I am an embroidery digitizer and I use firefly to make my designs then I ask it to make it into a line drawing but when I put the picture up to make it into a line drawing I get (Prompt declinedOne or more words may not meet User Guidelines. Try changing your prompt.) These are just animals eg cats and dogs-  I have never had an issue before making picutres into lines like a colouring book. 

On multiple boards, I am not able to pin comments anymore. It used to work and now it doesnt. I am on the latest version of chrome and using MacOS Tahoe 26.0.1. See video of screen record. 

I want to see the full video mp4 file I drop into the board, but it only gives a preview. 

I have a text to avatar that I'm trying to create and the Generate process keeps failing. I've tried twice now. And if that wasn't enough, in the process Adobe has forced me to use up all my A.I. credits and now I have ZERO. So I can't even do anything else until I hear back from Adobe.I created another text to avatar about a month ago and it went fine. Not sure why I can't do it now.PLEASE ADVISE.

I just purchased 2000 credits and I can't work. Have the credits already been deposited into my account?

Firefly, Cropping images, cropped one image clicked a second image, selected crop, dragging corner, WHAM! changes crop from first image. Hopefully this explains it animated enough. Goodluck!

Sora 2 showing 12 seconds video but it's make only 4 seconds videos generate why when I select 12 seconds but it's make only 4 seconds 

I created a QR code in Firefly a few weeks ago, which worked then but doesn't work now. Now this is a problem because a lot of material has been printed with the code.

Guten Tag, ich habe jetzt schon 8 mal versucht ein KI Avatart Video zu generieren und jedes mal bricht er ab und ich soll mich beim Support melden, warum geht das nicht?

Video is not converting actual image to video face, and the message written in english shown in different language original message is Keep your ego, status, and position wait outside along with your footwear when you step into a room to solve a problem. Life is beautiful, conditions apply. but is shows something else

scaling up image, used 10 credits but enhanced image is useless too many typos

I can’t delete the garbage Kling spit out. Period.

Please help me! My board is not showing any of my work, but it is showing in the preview. Please help - see screenshots for reference. Thank you!  

Sora issue? Something went wrong. Please try again later. Other models work fine. 

they took a 400 credits for one image generation request and dublicate the request 10 times

I asked for a video of an easter bunny shooting a jumpshot. The original video had the bunny facing away from the basket and I have asked twice for the bunny to be turned around facing the basket but the video keeps getting made the same way just with different lighting. 

Video looks fine on platform but when downloaded it plays back corrupted and has lines on lower half of video Would like 130 credits back