Bug Reports

I have spent more than 3k credits and was creating video for a rough video, story board for a new music video. I hadn’t downloaded them all and was using frames as input to new video. When I navigate to my generation history, the only thing that exists are two files I had uploaded for frame - no videos and no saved elements.  I now have to recreate this entire series and have no credits to do so. Can you reset my credits so that I can use to regen the video that I just spent 2 full days working on…. 

I keep getting the same error message: "Something went wrong. Please try again later." The problem is that my monthly credits are still being deducted every time, even though no image is generated.  

For several days, Adobe Firefly has been 100% unusable for me. Every attempt to generate or edit anything results in the same error:“Something went wrong / Please try again later.”This happens on both of my Adobe accounts: My personal Creative Cloud subscription My company Creative Cloud subscription Both paid plans fail in exactly the same way.However, on the same computer, same browser, same network, if I log out and switch to my wife’s Adobe account (she does NOT have a paid plan), Firefly works perfectly with no errors.This clearly proves the issue is not related to my device, browser, cache, extensions, or network, but instead something wrong with my account or subscription configuration on Adobe’s backend.Because of this bug, I have been unable to work for several days while still paying for two active plans.I urgently request that Adobe: Investigate and fix the account‑level issue affecting my subscriptions Provide compensation or credit for the days I could not use Firefly

The button doesn’t open the prompt to add another image anymore and it still only allows one at a time per upload attachment window. The user interface still shows 1 of 6 allowed...

You should work on the beards, you only offer pictures of men with a beard, even when I exclude beard, moustche from the prompt, you show only men with a beard. Or has anybody a solution how to get portraits and pictures of men without a beard?

This pops up for everything. Firefly image to video is almost unusable on the professional level.

Our corporate Design team is having massive issues with our company logo being replaced with an old logo - no matter how we prompt. We don’t mention our company name anywhere, we don’t mention the word logo, we just generate the product and upload a reference image of our new logo and prompt “add the reference image in position X” in a second step edit command. And yet Firefly STILL goes out and places the old company logo, going straight against every instruction we give it. It literally overrides the command to place the image and places something else that it thinks should be there instead. Can someone fix the way Firefly does this? It can’t be that it overrides your reference image with whatever it finds on the internet instead. I don’t have Google search activated. I tried most of the partner models Gemini, GPT etc. Always the same problem, we can’t get our new logo onto anything. We also tried specifically telling it NOT to add any brand logos but it still does.  

 Everything is awful, it has not being able to show my AI generated videos, didn't make them, and tan charge me almost all my credits. I got robbed by Adobe

when trying to generate a video with other models of google it does work except for this one. It gives the error message something went wrong please try again later. 

My profile says that I have 500/500 regenerative credits remaining, but then I’m told I have insufficient credits remaining when I try to create an image. [PII removed by mod]

i want my credits back with all the text provied it messed up phone number, address, and spellings and was charged credits but it is un useable. a newsletter post Second Tuesdays Christ Care Book GroupMeets the second Tuesday of each month beginning in SeptemberGather in the 5th floor classroom1pm to 3pmMore information contact Sue Saldin 208-841-4397, Peggy Bohl 208-284-6749 

I am trying to create 8 second video clip in Firefly and it is not generating the video.  It says that it is generating video but after 20 minutes, the video has still not generated.  It is using up my credits but not giving a result.  I am trying Seedance 2 and Veo3 and neither are working.i’m left without my credits and not video.  Please help.

Firefly is taking my credits but not generating anything. It will deduct the credits from my account and then say “Something Went Wrong” when nothing loads after my prompting. 

I use Firefly to creating looping scenes, so the first and last image are the same. This isn’t something I used to do, but it seems adding “first frame identical to the last frame” in the prompt is far to complicated for AI to understand. Anyway, Sometimes it hits, but mainly not. I doesn’t matter if I use Firefly, VEO, Kling.. 4 out of 5 times it completely ignores the prompt. It either animates nothing at all or goes totally off the rails creating something I didn’t ask for. The last month has seen things get worse… the credits I am wasting are ridiculous. The animations I am creating are not complex, I am literally asking for lighting, mist, fire effects. That kind of thing. Getting 5 to 8 seconds of no movement or something moving around I didn’t ask for is totally frustrating and expensive!

I have tried to generate an image twice (and successfully do) and both times I’ve tried to go back to pull up the image in the app and it’s not there in my history. (although the credits have obviously been used confirming I actually did it)

Can not add additional subject reference, it is unclickable. I made actions on my end, deleting cookies and stuff. 

Exactly as the title says.I can’t generate anything once I add a reference image.I’ve already made sure the reference image resolution doesn’t exceed 2000 px, but it still doesn’t work.At this point, I’m losing something far more valuable than credits: my own time. I’m done with this fxxkin Firefly. I’m switching to Higgsfield.

I’m simply trying to see what files I’ve already created under generate history. But nothing loads. If I go “Generate Image” - then I can see thumbnails of the images along the side of the panel. But still can’t interact with them (delete them). Super frustrating. 

I was generating video just fine and then started getting this error of. Something went wrong.  I changed prompts, changed models, tried different reference frames, and continue to get the error.  Am unable to move on with the video.  

NO puedo comprar créditos, porque?

Нажаль не можу сворювати відео  (коли заходжу з стаціонарного компютера на сторінці сворення відео є тільки рекламний ролик і більше нічого). 

i create 15 second video but video creation is very very slow my video pending 15 min 

I attempted to generate a video using Kling 3.0, 1080, widescreen, 10 seconds and it produced nothing, but deducted 250 credits each time. The screenshots show where it produced no video - it is a blank, black screen. How do I get my credits restored? The platform has been very unreliable - always seeming to lose connection or becoming unresponsive and I constantly have to reload.   

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.I would appreciate it if you could:1. Refund the credits lost for both failed generations2. Look into this bug so it doesn't keep happeningPlease let me know if you need any additional information.Thank you