Bug Reports

Video generation fails instantly on every model, with or without images and even with simple prompts. The page is buggy and often needs refreshing when changing side-panel options. I paid for the service, work is delayed, and I urgently need support.

It happens randomly; so, it is kind of difficult to capture when this happens.When using Kling or Seedance (most commonly these 2 models), I get an error: unable to generate the video. Credits are deducted. Blank black box on the main screen.I go over to my Creative Cloud app. Often to Sometimes  the video generated in Kling or Seedance is hiding in my Creative Cloud app. The problem is I am not sure when this will happen or not happen. As a result, I hit generate again thinking the video was not generated.  When I look at my credits, the credits are not returned. So… I looked under my Creative Cloud app Generation history. CheersNate 

NAO GEROU O VIDEO E ME COBROU 1500 CREDITOS  

in boards, i’m trying to generate images with different models. GPT image 2 consumes 80 tokens on the high option but gives me 1024*1024 images which is not really high? 

I asked it 3 times to NOT HAVE THE VIDEO FROM MY IMAGE TALK and it kept doing it. I should get some credit refunded. 

The video creation is shit. It prompts you in this page to generate with seedance, and then seedance does never appear in the dropdown. (https://www.adobe.com/ca/products/firefly/partner-models/seedance.html). But then in the platform you see other options like Kling. You enter all the information, you lose the time checking the settings, and when you generate, then it says is not available and i need to contact myself, the admin. All great UX

Firefly video generation is repeatedly rejecting my images - i assume its flagged as sexual content, even though it is not. People in the images are fully dressed and not participating in suggestive behavior. The user guidelines are not helpful, they only talk about minors, which are not present in the images (and this is very obvious). After this the ui is also broken, nothing can be clicked and i am completely locked out of using the entire product.

Firefly upscale video issue. After uploading video. applying upscale video process, 3 second actual video output came with 3 sec duration but first frame only. Video wasn't upscaled. 2 times credit deducted and no output. why is that?

I started a 4-second widescreen video generation in Sora 2 using one reference image and a detailed anime-style prompt. The system returned a service unavailable error, no output was generated, but credits were still deducted.

why cant i use my account

No usaré el servicio y pido reembolso 

تم خصم 1800 نقطة اثناء محاولة انشاء فيديو ب seedance2.0  ولما يتم انشاء الفيديو اعطاني خطء 

Im using the firefly boards with google gemini 3.1 nano banana 2 with 2k resolution for my image generation. which is included in my plan and i keep getting the same error “something went wrong please try again later” and i can’t generate any images. this issue has been recurring for a week now. please look into this matter as soon as possible.

video creation takes minimum 30 mintues ,model veo 3.1 fast,resolution 1080p,aspect ratio 9:16,frame per second-24FPS,duration 8 second,audio-off .but takes tooo much time

todas vez que tento gerar videos nao vai , nenhum em todos os modelos estao com problemas 

firelfy board zeigt fehlermeldungUUID: d2fd80c8-720a-4c35-b367-7526985b88b2Könnt ihr bitte prüfen, ob das Board noch vorhanden ist und wodurch der Zugriff blockiert wird? Mir ist wichtig zu wissen, ob die Board-Inhalte noch existieren.mit link freigeben kommt diese Meldung:  

Nothing in firefly works. keep getting errors. 

 Initiated a prompt using the native Firefly Video Engine. The user interface immediately deducted my Generative Credits as normal. The video generation screen became stuck in a "Generating" state for over 8 minutes without ever producing a final video output or an error code. Forced a browser refresh/tab closure to break the loop, assuming an automatic refund would trigger. Attempted to check Files > Generation History to verify if the video rendered in the background, but the entire history panel is now caught in an endless "loading" loop and refuses to display any assets.Expected Result:The video should have completed rendering within the standard 60-second window, or the backend should have registered a server timeout and automatically reversed the credit deduction.Actual Result:The credits are permanently lost, no video was generated, and the asset dashboard is unresponsive.Request:Please have a support agent verify my account's backend server logs for this timestamp to trigger

I asked gemini a question about how to make a lyrics video. I didn’t expect it to generate a still photo.  it generated one anyway. Can I get my credits back? I’m still learning. 

I’m using boards to generate videos. When I try to generate with Kling 2.5 I get a ‘something went wrong’ error and nothing is generated.Im using board because Kling 2.5 doesn’t appear to be available with the video generation tool any longer - has 2.5 just been discontinued and that’s why it’s not working?The above is all in Chrome. When I try to use boards in Safari, I can’t even select Kling 2.5 as the menu disappears when I move my cursor onto the ‘more models’ part of the dropdown menu (Kling 2.5 also doesn’t appear as a model in video generation on Safari).

Subject: Firefly Video Generation Completely Broken — Paying Subscriber Unable to WorkHello,I am a paying Creative Cloud subscriber and I need this resolved immediately.Since this morning, Adobe Firefly has been completely unable to generate any video. Every single attempt — across different prompts, different models, different browsers, and even after logging out and back in — fails with the exact same generic error: "Something went wrong. Please try again later."I have already tried everything reasonable on my end:- Logged out and back in- Used incognito mode- Tried multiple browsers- Tried multiple prompts, including completely simple, harmless ones (a product/skincare cream video)- Tried switching between different generation modelsNothing works. I checked the Adobe status page myself and there are no active incidents listed for Firefly or Creative Cloud, so this appears to be an account-specific or backend issue that only your team can diagnose.This is not a minor inconvenience. I

Adobe Firefly travado em todas as funcionalidades.

Please cancel subscription. [Personal information removed by moderator.]

I have provided the payment to check your great project once only! Now it is asking to pay subscription! I am trying to cancel it!! Kindly help.  [Personal information removed by moderator.]  

i have seen Vary options when i first started using Firefly boards, but after few times, i don’t see that option anymore when i select the image. The option is disappeared. Please help me fix it.