Bug Reports

On Edit image after uploading and putting in text and hitting generate… the screen flashes back and forth between two pages then crashes saying “ page is either temporarily down or has permanently been moved. ‘. This has happened all day today.  I’ve cleared cache, restarted phone, and tried incognito mode.  All the same result.  On iphone 16e. 

No [PII removed by Mod]

I tried to create four videos with firefly. three were created. the forth was not. But i was charged 4 x 400 credits. how do I get my 400 credits refunded.

Ingreso en generar vídeos indico que es lo que requiero y la app solo me indica que hubo un error que intente más tarde 

My profile says that I have 500/500 regenerative credits remaining, but then I’m told I have insufficient credits remaining when I try to create an image. [PII removed by mod]

its costing me 400 credits every time I edit something this is robbery, a monthly subscription and credits sold separately ….your putting a gun in my face and taking all my money for the ai to generate something with the wrong spelling I have wasted 800 credits trying to correct the original rendering of my prompt. AI SPELLED IT MUIIUSIC ...WHEN CLEARLY ITS MUSIC 

Keeps generating the same image. like a loop! even though the description of the prompts are being changed. nothing is changed on the image it generates! WASTE OF CREDITS

I was in the middle of editing an image with firefly (Browser) and the page refreshed on its own and went back to a new project - erasing my history and my work completly

firefly gemini 3, 4K photo shows that uses 0 credits, but actually it cost me all my 4000 credits before I found it it still takes the credits. Just wanted to try

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I'm using my own generated images to try and use as a style prompt, but get the error message 'We can't process this prompt because the reference imagedoesn't meet our User Guidelines. '

When generating a video recently, the system continues to show generation screen without confirmation of completion of video. Generation can be displayed for hours. User has to manually stop the generation. No video is produced at times and credits are removed from account. Animated toy continues to display with no completion of task.

prompted a video. spent 1200 credits. gave me back a blank video. nothing played. credits back please

When starting generation, I always use our product silo shot as a jumping off point, wanting to be able to show it in environments that could help us sell more units as well as act as exposure for our craftsmanship. Most of our product deals with fabric and furniture, while it seems like firefly and the partner models do a good job, I find that if I make adjustments in the prompt, or even in the new-to-me tools (remove, generative scale, etc.) there is a massive quality lose between starting, the initial generation and the final result. I find that I typically need to make 3 to 6 adjustments for any given image that I generate. Regarding the upscale features, in my opinion they don’t work, period. Sure it may be adding more pixels, but it is insane looking at the starting off image to the final, most all of the detail gets scrubbed.

I attempt to edit a video I have created. I create unique prompts. the video doesn’t change.  

1. firefly web2. ... web and windows11 pro643. Type in prompt: "an impressive dragon mantis, the toxodera beieri, is seen catching and eating a beautiful butterfly"  wait. get disappointed. 4. Decent video generation.  received: something less quality than most the local run free models.  and yeah. totally attached the video.  hmm. trying out video generation. First one, horrid failure.  Asked it to make a video of "an impressive dragon mantis, the toxodera beieri, is seen catching and eating a beautiful butterfly"   I got a basic ass green asian mantis, holding a butterfly barely, and doing NOTHING with it.  I mean, it's a nice image.. Too bad it doesn't do anything.. LOL. (not really, the camera moves a bit, and the mantid's antennae and head move barely.. but yeah.)  So, did i do it wrong? Is there better ideas for prompting? All i know, is that being i can only use my credits for standard, if the second generation goes this way

İ bought the premium membership today but my image creating limit is seri please hrlp

This was the original.

when i want generate family staycation on some hotel, i cant generate, my promp is“A happy family inside a hotel bedroom smiling and looking around with subtle natural movement. The camera slowly pushes forward. Warm cinematic lighting.” and the picture showing parent and theire child looking the hotel room

When I click on “any” Effects . . . nothing happens! No error message! No “Effect” selected!

For the past 30 mins, all of the models are throwing me this message : “Something went wrongPlease try again later.” Tried different browsers and clearing cache, as well as with different images/prompts. Same issue. 

I'm struggling to generate videos as the system keeps saying I must try again later.  My internet is stable, with a very strong signal.  I can't seem to generate videos. 

Firefly pro user. it keeps happening randomly with no further context. this is ridiculous