Bug Reports

changed few models to try generating but still kept showing this error prompt: Something went wrongPlease try again later.

when i want to generate an image and write down the prompt, the text bar is unclickable, it doesnt work and it seems everything else get stuck in the window, i have never faced this issue before, that i have to refresh the page so i can proceed with the generation.

Cuando ingreso a firefly en cada sección de la página no puedo hacer nada, solo me muestra un video.

I am getting error too often when generating video using Firefly "Can't save some items to generation history"

After restarting the browser or refreshing the page, it's impossible to work properly in Firefly. Most buttons (like the "Add Reference" button) no longer respond to mouse clicks. I've attached a log file, which shows countless errors. This problem has been going on for about a week now. The Android app works fine.

i cant click on generate, it does not get clicked on genrate or anywhere else on that page, it freeze everything

Sorry, but I have to tell you that the new user interface is a mess and doesn't work, it loads slowly, stops loading, and freezes the entire view of the generated images and favorites section.I can’t longer scroll through older images. Everything is slow; I can't open a generated image, and there are problems with editing, if I click on an image, everything freezes.In short, my files and favorites sections are practically unusable. This update has really made everything worse. 🙁

Here is a screenshot of what I submitted versus what I got charged for. This happened twice in a row. I had asked: Can you clean up and enhance this page to make it look brand new

Intente 2 veces generar un video en firefly con el modelo kling 3.0, las dos veces quedo en un bucle infinito generando, en archivos aparece la generacion pero no me deja ni verla ni descargarla porque me tira un error, todas las demas generaciones si me deja, y los creditos me los desconto igual

I am trying to create a new moodboard.  When I add images from my device, they appear with a Cross in the corner.  I cannot fix them to the moodboard, they move with my cursor.  If I click the cursor, they disappear.  I have tried fit view to image but they are not there.

I'm constantly getting "something went wrong please try again later" when editing an image in adobe firefly boards. It happens not matter the prompt or image or board I'm in. Once I hit the the "edit" button it kicks me to another image generator interface, before it was all on Boards. I have tried clearing all cache on Chrome, logged out and in, re-start etc. Error remains. Even tried Safari, but its the same. Please help.

For several days, Adobe Firefly has been 100% unusable for me. Every attempt to generate or edit anything results in the same error:“Something went wrong / Please try again later.”This happens on both of my Adobe accounts: My personal Creative Cloud subscription My company Creative Cloud subscription Both paid plans fail in exactly the same way.However, on the same computer, same browser, same network, if I log out and switch to my wife’s Adobe account (she does NOT have a paid plan), Firefly works perfectly with no errors.This clearly proves the issue is not related to my device, browser, cache, extensions, or network, but instead something wrong with my account or subscription configuration on Adobe’s backend.Because of this bug, I have been unable to work for several days while still paying for two active plans.I urgently request that Adobe: Investigate and fix the account‑level issue affecting my subscriptions Provide compensation or credit for the days I could not use Firefly

When asking Firefly to make one simple change, it always changes something else, when I tell it leave everything else as is. I have asked it several times, and the result is always the same, costing more and more credits for a simple fix.

The current frame selection (Video->Frame->Select current frame) doesn't work. I tried in Safari and Chrome already. Nothing happens when I click on it.  

I am currently using Adobe Firefly under a free trial. Whenever I try to generate a video, the process fails and shows the error message “Something went wrong.” This issue occurs every time, regardless of the prompt used.Steps to reproduce: Open Adobe Firefly Go to the video generation feature Enter any prompt and start generation Wait for processing Expected result:The video should be generated successfully.Actual result:The generation fails with a “Something went wrong” error, and no output is produced.This issue persists across multiple attempts and prevents me from using the feature during my trial period. Please clarify whether this is a bug, server limitation, or a restriction of the free trial, and provide a fix or guidance.

It’s not generating any visual

Can't loadWe can't display the generated video.You can edit and try again.  

It has been 30 minutes, still the video has not generated. It is still on the generating screen only that is the video loading screen. I have refreshed the page, but still the same screen. Now a days, firefly takes much more time to generate a video. Please look into it, as it is taking the credits. 

Have tried logging out, clearing cache, turning off VPNsConstantly get the same error that it’s run into a problem, please try later.Prompt is nothing contentious that might flag up a warning, it just won’t process anything.

När jag använder funktionen "Samla objekt" i Firefly Boards arrangeras inte alla markerade bilder.Så här återskapas problemet:Skapa en ny moodboard i Firefly Boards. Ladda upp flera bilder från datorn. Markera alla bilder. Klicka på "Samla objekt".Förväntat resultatAlla markerade bilder ska ingå i den automatiska layouten.Faktiskt resultatEndast en del av de markerade bilderna arrangeras. Flera markerade bilder lämnas kvar på sina ursprungliga platser trots att de fortfarande är markerade.Jag har testat detta på flera olika moodboards med olika antal bilder och får samma resultat varje gång.Alla bilder är uppladdade från datorn på samma sätt och ligger på samma artboard.Jag bifogar skärmbilder som visar att alla bilder är markerade innan jag använder "Samla objekt" och att endast en del av dem arrangeras.Miljö:Firefly Boards (webbläsare) Google Chrome macOS Adobe Creative Cloud All Apps 

whats adobe email id for help 

I am requesting that the credit for the failed cellular biology video generation be restored to my account.My prompt clearly asked for a “luxurious microscopic VIP world,” “elegant cellular silhouettes,” and “soft bioluminescent particles.” Instead, the generated video showed rows of naked-looking human/mannequin-like bodies, which was inappropriate for the cellular biology concept and made the result unusable.I also experienced a separate playback/download issue with another Firefly video. The video would not play normally, and there was nothing actionable on the page that resolved it. I had to reboot Chrome and perform a hard refresh before the video finally played. That should not be necessary for a generated video preview.Because Firefly video generation is limited to only 10 generations per month, failed or unusable outputs consume a significant portion of the monthly allowance. Please restore the credit used for the inappropriate cellular biology generation and review the playbac

For 7 hours now. All partnermodels are unresponsive. When clicking generate it goes to something went wrong  almost immediately. Lost an entire work day already.  Had to purchase an other platforms credits to finish the work for my client.  Please fix this ASAP. 

After generating the video it flickers and start generating the video again but the video never generates again and it steals my credits and I don't have a video.